GameStop

Fantastic experience: Great store, always helpful when I come in. Thanks Justin & Riley

Fantastic experience: Super helpful staff. Very friendly.

Negative experience: No one here had ANY knowledge about ANYTHING in that store. The service was second to none. Only because it was dead last on EVERY ASPECT! Man! Gamestop used to be amazing. Now, it's just crap! Amazon and online is where you need to be. Don't waste money here!!!

Negative experience: Not a wide selection of toys

Negative experience: Please open another location. The customer service at the Brodie location is terrible. The one off of Ben White was much better. The staff is not helpful at all. They’re almost seems like they’re upset to be at their job.

Negative experience: I really want to buy from Gamestop, but they make it hard to do business with them. Twice now I've ordered a game for same-day pick up, I get a confirmation of the order, then I never receive the email to pick it up. Turns out, hours later/the next day they canceled it saying it was a system error. Also, the employees are a mix of friendly and I-love-games-but-not-people types of folks. Not sure what's going on at this location, but I end up having to buy games from general retailers like Amazon or Target rather than supporting a company that is literally a game company. It's pretty sad.

Fantastic experience: Love this GameStop, all the employees have been super helpful every time (shoutout rob for helping me out!)

Negative experience: Wow this store has a terrible selection and the staff all seem like they hate every second of working there and despise having to do their jobs. No wonder GameStop is going under

Fantastic experience: The best place to take your games and gear at great prices. Always kind and respectful staff. Great second hand programs for consoles.

Positive experience: There are a lot of games in this store if you need ps5 you can there because you can whatever game you.

Negative experience: I came to this location back in February 2025 to buy a PS5 for a gift. I was told by an employee named David, who claim to be the store manager, that even if its just controller that is defective i can bring in the whole console and swap it out for a NEW ONE, so i decided to get the 2 year PRP just encased. The person i give the ps5 to told me the controller had stick drift. I remembered i had a 2 year PRP so a few days ago i came with the whole console to swap it out for my new one as i was told. An employee ( forgot to ask for his name ) help me out. I thought i was going to get a new console. Turns out i was given a pre-owned. I argue but was told this policy change back in 2023. I dont know much about GameStop since i rarely come here but i was told by the `Store Manager` named DAVID that i was going to get a NEW ONE. I now understand why i got told that lie, so GameStop can meet their sales goals. This is unfair because i was told i was going to get a new one when ever i made the purchase. I even told them the `store manager` David told me about replacing it with a new console, The guy at the counter only said `who David?` acting like he has no idea who he is, When ever i ask if i can speak to him. After to much argue i sadly left with the pre-owned console. This is not over as i already contacted corporate about all of this Not only that but the used PS5 DID NOT WORKED AT ALL. Did not turned on, a HDMI cable was missing and the controller was dirty. ( the box had a label that had a date of 11/25/25 with the named Luke ) I step inside the next day to get another one or return it and i got yelled to leave because of what happen the day before. I drove to the Ben White location to see if they were kind enought to help me, when i got inside i got yell by a pink hair men to leave too. I assume they told near by GameStops about me to not let me in. I told corporate about it too. Just waiting for a response from them and see what happens. After i get a worked console i wont be coming back to any GameStop ever again!!!

Fantastic experience: Good spot. Submit my cards for PSA here. Friendly staff. Customer service is a stressful job just be normal and you’ll be good to go.

Fantastic experience: Jade and Rob provide amazing customer service.

Fantastic experience: Justin was fantastic in helping me deal with an issue with my game console. He helped me so much it was like Christmas came early! He also helped me pick out a gift for my nephew. Thanks Justin!

Fantastic experience: The staff is very helpful.

Negative experience: These stores make it really hard to not just give money to Amazon. Ordered something for in-store pick up, drove across town and arrived at 1:20 PM on a Saturday and the store is closed with no explanation. This isn't the government- do better.

Fantastic experience: Riley’s the man

Fantastic experience: Pokemon Z-A launch was smooth and easy. I really had a great time with the event.

Fantastic experience: Nick was super helpful and got us some amazing deals and a pro membership with trade-in! Power to the players!

Negative experience: Mean staff, wanted to buy a 3Ds game and the worker threw the game in the counter.

Fantastic experience: Very friendly staff and smooth operations during big release days. Major shoutout to Nick the ASM and Riley who are professional and fun!

Fantastic experience: Coming here is like going back to your childhood. The staff is knowledgeable about the new gear coming out.

Negative experience: I have came here a few times and who ever the manager is he has a beard he’s very rude sounds like he don’t like his job takes Animosity towards customers maybe yall need to hire people who would be more happy working for games idk how you can hate it…

Negative experience: I was trading in a Nintendo yesterday and I was quoted $45 for the trade in. I traded in some other games as well. As I went to pay for the game I was buying with my trade in credit the math didn't add up. The guy had changed the $45 to $35 without telling me. Then he huffed and sighed when I asked about the discrepancy. Beware at this location as I think this guy was the manager. I normally don't bother with reviews.

Fantastic experience: My normal GameStop was South Park Meadows and they closed. So mine and my Wife’s Switch 2 pre orders got sent to this location. The store had way more pre orders than they should have and the staff did a great job with the hard job they were given. The amount of people in that line with trade ins and questions that needed to be answered was unreal. All 3 staff members had a smile on their face the entire time moving as fast as they can to make sure everyone who pre ordered got their consoles. It wasn’t the smoothest midnight release I’ve ever been too but the guys in the store made the best of a tough situation and I appreciate them and every thing they did

Fantastic experience: Great location for PSA submissions. The guys who are authorized to do PSA submissions are trustworthy and professional.

Negative experience: I stopped here at 12:50 and the store hadn’t opened even though the paper on the door said they opened at 12:00.

Negative experience: "I was told my order was canceled even though I was assured they had the item in the back. They even said they had box containing the product. It's frustrating that staff wouldn't take the simple step to fulfill my order. This indicates a lack of willingness to provide basic customer service."

Positive experience: Loja normal, sem ofertas, ok, nota 7

Fantastic experience: Jules is the !

Negative experience: GameStop feels like the land time forgot and then sub-leased to Funko.

Negative experience: Closed 30 minutes after advertised opening.

Negative experience: This is the worst GameStop in the country. I’ve been here twice before and received little to no help finding a game. This morning I came at 10:10a to buy a few games but a person I assume is the manager told me they’re not set up yet… Google says they open at 10am. You’d think that management would make sure to be “set up” by the opening time. Never coming back.

Negative experience: Customer service has died. I stopped at a nearby GameStop (not this location) and an individual helped me look for a used game for my son. Unfortunately they were out of stock at that location and referred me to Brodie Ln (this location) as they had stock. I drove straight there and arrived at 730 (store hours are to 8pm). I went to go inside and the door was locked. I could see the man at the counter and he pointed at his watched and shrugged-as to say “sorry dude we’re closed”. I called the location I was just at and the other employee said it was her manager and she would call to see if he could help me out. The answer was no-“I closed the registers”. This order now goes to amazon for a new game out of spite. @ GameStop. This type of service is why brick and motor stores die. @brodie manager-take a lesson from your employee in customer service. She was very helpful, you offered none.

Negative experience: Worst Gamestop experience I've ever had, might sound a bit over dramatic but I felt like I had been robbed. Went in to buy a game, the Employee helping me out sounded very helpful and nice, told me the game I was buying was $17 NEW, I thought "what a deal!" He even asked if I wanted to use my pro member $5 discount, I said sure why not. I was a fool for not questioning why the game was still $17 something once he had the total rung up INCLUDING my discount! Almost home, I decided to check my receipt at a stop light, turns out that I was charged for a video game warranty at around $10 and some change! The game was originally priced at around $12-$13 on the receipt, but he had given me a pre-owned version of the case that had a $17 tag. So to Recap my frustration, I was given a crappy generic gamestop case, got charged with a $10 warranty without my knowledge, and had my $5 pro discount wasted because I was charged way more for a game that should've been way cheaper! THANKFULLY, I went to a different Gamestop that was close to where I was, and they took a look at my situation. They were very helpful and also seemed to be frustrated with how I got scammed, I ended up getting a refund including my discount refunded, and even managed to find a $10 version of the game with it's original case! I don't want to drag down every employee at this location or anything like that, I understand that mistakes can be made, but for things like this to be overlooked is very unprofessional.

Negative experience: Don't shop here. Horrible selection, the workers don't know what's on sale and what's not, and they don't even honor their prices. Worst GameStop experience I've ever had by far. They have a game with a sticker on it for 24.99 and then it rings up as 49.99. They just shrugged their shoulders and said that's a sticker mistake. If you advertise something at a certain price then that's the price that should be honored. I was buying the game for my son. If he was there with me he would've seen the game, and I would've ended up buying it anyway because he's too young to understand how businesses try to rip you off.

Fantastic experience: Had a good experience buying a bunch of Ps3 games. Parking in the area isn't great.

Negative experience: Been here 25 min after they opend but the store had its lights on but it's not open I called several times no body awenserd the store is NOT open at the posted times sat for another hour! 6 people came and still nothing opend and then all 6 decide to do business else where Don't hold you're breath for the clock you'd die 7 times over before they open on time

Fantastic experience: Jay was a huge help getting me what I needed to solve my Xbox controller connectivity issue. I felt listened to, and am extremely happy with his recommendation - Thank you!!

Negative experience: Tried to visit this location and the staff clearly closed an hour early… guess Amazon gets my money!

Fantastic experience: I think he’s the manager, but the guy working last few times I’ve been in there is fantastic and made each experience great for my kid. Top tier!

Fantastic experience: Shoab helped me today - super helpful, great attitude, and I love the fact that he used Purell multiple times anytime he touched something new. Made my OCD happy! His manager Chris made a smart choice bringing him in. Strongly recommend going to this location. I've been there before and I definitely will be back

Positive experience: Love the smell of a new game

Fantastic experience: All the employees here are great, and Raphael is awesome! I bought a pre-owned switch at this location that had a defective fan, causing the console to overheat and turn itself off. He enthusiastically helped me swap it out for a new switch AND walked me through transferring my save data over to the new system! (It's a bit of a process to swap saves to another switch) I've been coming to this location for the better part of 2 decades now and I'll be coming there for 2 more!

Negative experience: After having a hard time getting a PS5 I finally went to this GameStop. They gave me the wrong edition. Then I had to travel about an hour's time in traffic for them to switch it out and give me the right one. Some wasting time and gas for them to fix a mistake they made. And absolutely refused to help with store credit or anything like that for the inconvenience and time waisted. I am not happy with this manager.

Fantastic experience: Loved it

Negative experience: Without a doubt one of the more unprofessional locations in the city. They are constantly closing early/opening late, shutting the store down in the middle of the day, letting phones ring without answering and in general refusing to serve customers during business hours.

Fantastic experience: It's GameStop! I love going to buy games or look at what's out. Staff was super friendly and helpful. Great selection.

Negative experience: Check your change when leaving. Got skimped a bit but as I got home, I knew it wasn't worth returning to get back what I got skimped for. Watch out for the big bald guy.

Fantastic experience: It's unfortunate that the workers aren't paid better, because this chain is so great for gamers and this location always has such enthusiastic and friendly staff

Fantastic experience: I almost swore off GameStop after receiving poor customer service at other locations. But the wonderful human who helped me tonight (Connor) went above and beyond, reminding me why I choose to shop here!

Negative experience: I tried to go in at 4:20 and the open sign was on but the store was locked up and empty. I and 3 other people came up and had to leave.

Negative experience: Really annoyed with how this location handled the preorders for tears of the kingdom. I Pre-ordered the game in store months ago. Went to pick it up and was told they ran out weeks ago? I called other game stops and regret that I ordered here. They told me it was for preorders and should have only been given out to us. Now I got nothing.

Fantastic experience: Great store, great employees and service. Wish they had a little more use GameStop for PS4 though.

Fantastic experience: Great store, staff was very helpful. Will definitely be back!

Fantastic experience: The young lady at the desk was helpful in helping me locate a game that I was looking for. She even above and beyond by printing out other locations that had the game I was looking for because it wasn't available there.

Negative experience: I wonder why they're going under. Could it be because they charged $50 for a new game and $46 for the used copy? No...couldn't be. Must be a different reason.

Negative experience: Nobody was around, left a sign saying will be back soon with no eta, waited 30 minutes and nobody ever showed up…

Fantastic experience: The employee that assisted me, Keith, was fantastic extremely helpful and was easily able to diffuse a situation of error in the stores system being completely respectful the whole time and making sure that I the customer was properly taken care of

Fantastic experience: Please be sure to recognize Aziz. I can tell he’s incredibly knowledgeable. I watched him handle a line with no help and never got overwhelmed.

Fantastic experience: The store clerk was very kind and helped me transfer my AC data to my new switch !

Fantastic experience: Connor provided the best customer service at any GameStop I've ever visited. Thanks to Connor for being super friendly and helpful!

Fantastic experience: I got a poppet toy from here for my kid.

Fantastic experience: limited number of staff.

Fantastic experience: Always friendly.

Fantastic experience: Love the sevice and information we get from our friends at gamestop never less then perfect thank you all

Fantastic experience: Tony is AWESOME! he was very attentive and very nice to me and my girlfriend. WILL DEFINITELY BE COMING BACK TO THIS GAMESTOP! new favorite store, if i could put 10 stars i would

Fantastic experience: Every time I go to this location I’m always met with a greeting, and if they don’t have what I’m looking for they call the closest store to where I can get to and make sure they get it held for me. It was Jeff this time who was awesome.

Fantastic experience: Jeff and the team here has always been awesome!! Very friendly great game referrals and conversations every experience I’ve had at this location which always made me come back even if this is a GameStop farther from where I live. Thank you Jeff and your team for being awesome !! Your greatly appreciated sir d(^_^o)

Fantastic experience: Love this gamestop! Everyone who works there is so nice and it's always stocked with cool stuff. I am an avid funko pop collector and used to visit this location multiple times a week but haven't gone in a while. The gentleman at the counter immediately recognized me and asked me how I've been doing. It was so sweet to be remembered and valued as a customer.

Fantastic experience: Very sweet and helpful staff! I enjoy my visit every time.

Positive experience: Small, but full of goodies. Staff is friendly and helpful .... Only been to this location once, however, so my review may change over time....

Fantastic experience: Awesome staff.

Fantastic experience: Fast service, knowledgeable staff. Clean and organized store

Fantastic experience: We visited this store today and had a great experience!! Jeff was very helpful and friendly! Definitely will return to this location for all of my sons gaming needs.

Positive experience: It's gamestop, you know the drill, I never recomend selling games or consoles here, headphones and accessories are over priced, they usually have good selection of games with a lot of decent discounted old stuff, I always buy my games here.

Fantastic experience: Guy was super friendly. Sadly they didn't have what I needed was nice enough to recommend other places.

Fantastic experience: Went to Game Over first, they could only offer store credit for my console, games top had no problem getting me the cash I needed. Staff was friendly and the girl that helped me out was really cute!

Fantastic experience: Excellent customer service

Fantastic experience: Good customer service

Positive experience: This gamestop is in a really good location. Lots of parking and pretty good sized store. But this location does not have a lot of collectibles, so just come for the games. Friendly staff

Fantastic experience: Nice and helpful staff.

Fantastic experience: Cashew were super nice we're able to order an Xbox directly to my house or about $100 cheaper then I could have bought it on Amazon

Fantastic experience: Jeff has really made this one amazing store!

Fantastic experience: The staff was knowledgeable and very helpful.

Fantastic experience: Best GameStop in Austin. The employees here are the nicest!

Positive experience: Employees are very helpful and the place is well organized.

Positive experience: Friendly customer service very clean store thank you

Fantastic experience: Great staff. Super helpful with some good recommendations.

Fantastic experience: Jeff and his team are the best! I only come to this location. Knowledgeable and friendly and offer excellent suggestions on what to get.

Fantastic experience: Great customer service

Fantastic experience: They handled a surprise drop of PS5's like champs and really did well with everyone there.

Fantastic experience: Friendly staff and a great selection of new and used games.

Fantastic experience: Great customer service

Fantastic experience: The management and staff at this GameStop are unparalleled. This store manager should work for corporate, I'll ignore games this location doesn't have because I want to give this location my business.

Positive experience: these dudes never answer the phone

Fantastic experience: I am not into games, but I know people who are. The manager and staff at Sunset Valley are so kind and helpful. You guys are doing a great job.

Fantastic experience: Great Customer Service N positive attitude very helpful ‍♂️

Fantastic experience: Jeff at the Brodie LN store was very knowledgeable not only on the games and system but also on what inventory he had available. He helped me find the perfect gift for my nephews birthday!!! Jeff thank you for great service. I recommend this store to my friends and family!

Positive experience: The clerk was very helpful