GameStop

Negative experience: It’s 12:08 and it’s not open even though the sign says it should be open from 12pm

Negative experience: Sat in 40 mins worth of stand still traffic just to show up and see that the store is closed and no one is answering the phone even though it says online they are open and holiday hours for today are 10am-9pm. Absolutely ridiculous. It’s a few days away from Christmas and we’re closed at 3:40pm on a Monday. So glad I rushed out of work for this

Negative experience: Worst customer service. This location has been going downhill for a while and has gotten even worse. Made an online order to pick up in store on my way home from work. Store cancelled my order citing out of stock. Went in the store to check and found both items right away. They tried to claim that they have been getting in so many orders and that there was a glitch. To me it sounds like pure laziness. There wasn’t even a single customer when I went in. No wonder Game Stop is continuing to go under with trash stores like this one.

Fantastic experience: Justin was very helpful and polite, he appeared to be the only one working the day after black Friday and held the store down!

Negative experience: Black girl working the register was not welcoming at all, I asked if they had a “promo card” and she just replied saying “there’s no mega evolutions product anywhere” like girl I wasn’t even asking that, I asked about a promo card. Aside from that she was just not joyful at all, like don’t work somewhere you don’t enjoy

Negative experience: So I came all the way on my way to go to this GameStop because according to the website that has something that I was looking for I looked at line just to see the hours and I think they were supposed to close at eight. They have what I was looking for in stock so I drive all the way across town here and get all the way there to find these beautiful sign that says that they’ll be back at 4 o’clock and I was there about 3 o’clock today and I just feel like that’s very unprofessional and very businesses that do this have regards for people and their time. I don’t understand completely. If this wasn’t the time that was actually posted on the door and on the website, but to put the sign up is very frustrating.

Negative experience: Came to buy some stuff and it’s closed on a non-holiday Saturday @4pm. Why? Hours posted on door says open 10am-8pm. Don’t waste your time people. Just go to BeatBuy like I will from now forward

Negative experience: The customer service is horrible

Negative experience: Today I went to buy 2 video games and the person who attended me gave me the boxes without the discs. It just gave me some QR codes with game warranty. The warranty for video games that were never given to me is worthless.

Negative experience: I came and it's supposed to be open to me but it's closed there were many more people who wanted to buy but it was closed when it should be open Very bad service

Fantastic experience: Super organized on Nintendo Switch 2 launch day. You can tell the staff really cares about customer’s experience and we’re fully transparent on the process. Would highly recommend coming here for your gaming needs.

Fantastic experience: Came here for the Nintendo Switch 2 launch event and those process was soooo smooth. I also want to also emphasize the INCREDIBLE customer service that Tristell and Jackson provided. They were very knowledgeable, transparent, and accommodating during what could have been a stressful and chaotic event. 5 stars are well-deserved.

Fantastic experience: The customer service during the Nintendo Switch 2 launch was amazing. Gave out water and snacks, make sure the line was organized and prepared for everything. I was amazed on how they handled everything.

Fantastic experience: Great staff easy wait and amazingly knowledgeable

Fantastic experience: Excellent as always

Fantastic experience: The employees were really nice and I had great customer service

Negative experience: Edit: I spoke with the new GM for this GameStop and was told that he is getting this store and just a few others on the south side of town back into proper running shape so fingers crossed but this might go back to being a worthwhile GameStop PS. Mr GM I still need a job and I'm willing to bet you still need people just saying

Negative experience: Second time I come to this location and they are closed at least 30 mins before closing time. Very unreliable. Glad Walmart is across the street!

Negative experience: Showed up today at 2:35 pm 4/14/25 to purchase a PlayStation 5 and they have a piece of paper on the door saying they are closing in 25 minutes. I will be taking my business elsewhere from now on.

Negative experience: game is suppose to be brand new that means wrapped in plastic too.. picked up a game that already had the plastic off and is suppose to be new

Negative experience: What a clown show this place is. I bought a used switch for my nephew from here and was told that they check out everything before they sell them. He got it home and one of the controllers doesn’t work and it still had the previous owner’s information on it. So it doesn’t seem like they even looked at it before selling it. The girl we checked out with also tried to sell us game warranties and almost got away with it until I noticed it on the screen. She tried to cover her actions by saying that “the system does that automatically “. Watch out for this place and their terrible service. The store is also dirty and unorganized I wouldn’t be surprised if this is one of the stores that is supposed to close in the next couple months which is too bad because this place was incredible last Christmas 2024.

Negative experience: Given the way this location is run i am surprised gamestop has kept it around. There is no way this store makes money when it consistently opens late, closes early, and in the event it is open the employees do the bare minimum and are rude to customers.

Negative experience: I had a pre order for MLB The Show 25 and came to pick it up at 1pm on release day (3/18). The woman at the register said my preorder is in the store but is in the back in a shipment box and “haven’t gotten around to it yet.” I said “no problem, I’ll come back in a couple hours.” She told me to come back to pick it up “in 2-3 DAYS. Sorry.” I cancelled my preorder at GameStop and bought the game from Best Buy instead. They had it ready for pick up within 15 min. I do not recommend this GameStop location.

Negative experience: 6 PM and was close

Negative experience: Extremely rude staff!

Negative experience: Did an online order here for a PS5 back around the end of October to go pick up in store. I got email saying it was ready to pick up so i drove there. When i got there the employee, who i found out her name is Ashton was really rude to start off. She then randomly started screaming for no reason because I guess she got irritated however it is her job but she went to the back and never came to the front again. Someone else had to help me out, when i tried to pick up my PS5 the other person who helped me out said that the order was already picked up by someone else and that there wasn't anything they can do. It irritated me so bad because I got charged for something I didn't receive. ☹️ They still refuse to give me one they had in stock and now it's been 4 months, nothing, I've been stuck in customer support and they refuse to help me. This GameStop was my regular, I went there often but most of the employees are rude and after that incident don't count on me coming again. It's bullshit. This place is awful.

Negative experience: This is genuinely the most Horrible place, a manager named Freya was rude not only to me but to an employee who is new i assume. I tried doing a trade in and the manager kept getting mad at him for not doing it right, like i get it to an extent. However the kid is new and is learning but no reason to be rude to the employee for learning they atleast are making an effort. This same kid helped me before and is super sweet and extremely polite, but the manager always has an attitude to which I don't understand. If she dosent like her job she can leave, no reason to be rude to others. Also if you decide to shop here dont spend money on making a pro account or getting warranty's on your items, its pretty pointless and an utter scam since most of the time they never even hold up or respect the warranty. This place is pretty rough and if I could rate it lower than one Star, I would. Doesn't even deserve a star, won't be coming again.

Negative experience: Got here at 6. Theyre supposed to be open till 8 but there's just a sign saying closed will return. Ive watched people come up and get visibly upset. The lady in the picture was very sad. She said service here is all over the place. Management here must be horrible.

Negative experience: This store sold me a broken xbox 360 controller don't waste your money hear

Fantastic experience: Best Gamestop in austin

Fantastic experience: Jell is AMAZING!!! 10/10 deserves a raise thank you for your stellar customer service!!! I’m SO happy with my Neopets mystery plushie!

Negative experience: lol customer services is so bad here. I went in day after Christmas around noon and upon arriving 2 workers were inside NOBODY ELSE. Nobody greeted me, the guy who checked me out didn’t say a word, i walked out and checked my receipt he put that I “ refused warranty “ HE DIDNT EVEN ASK IF I WANTED IT. Idk I understand it’s the day after Christmas but if u don’t like your job then don’t be there. What happened to the game stop worked that loved there job ?

Negative experience: the staff that was there wasn't very helpful, I would try and talk to him but he was responding very short responses and dry. he was also on his phone the entire time and had earphones in

Negative experience: Door locked 10:30 on a Saturday

Fantastic experience: Had some questions, needed answers and information. Jay was incredibly helpful and knowledgeable. Thank you, your assistance was greatly appreciated.

Negative experience: Tried to buy a ps4 pro the gentleman helped me to order from their store and i kept on repeating about the apartment number needs to be updated correctly which i think he didn’t update. Because of that there fedex got confused and didn’t deliver and now i m stuck between fedex and gamestop support in circles.

Fantastic experience: This is my favorite place to buy games. All the staff are always friendly and helpful. I went in today to get some help with a code I purchased and Victor solved my problem easily. He was super nice and helpful in looking at age appropriate games for my toddler.

Positive experience: The best GameStop in Austin because it is actually a decent size and has more stuff compared to other GameStop locations in Austin. Never had a problem with the staff either.

Fantastic experience: Perfect on behalf of all the gamers

Fantastic experience: My boy favorite place lol

Negative experience: We came in the shop looking for a new xbox s, they didn't have one, so we got a used one. It was a decent price. We got home and realized they gave us the wrong wire. Went back and got the right one. Then we got home and realized the controller was drifting, and buttons were getting pressed randomly. We called because if you're going to sell us a console that's used, at least make sure everything works. We called, and they offered a full refund. But couldn't you just replace the controller that wasn't working? Super bad experience and never buying from there again Add on- I bought a new controller to just play, and the Xbox wasn't even working, giving an error code about my internet, but that isn't an issue. NEVER BUYING ANYTHING FROM HERE !DONT BUY PRE OWNED CONSOLES!

Fantastic experience: GREAT CUSTOMER SERVICE PLUS THEY ALWAYS HAVE WHAT I NEED...

Negative experience: I have shopped in store many times but this was the first and LAST time I ever order online or do business with them again. I ordered a Christmas present on Dec 10th, with expected delivery Dec 15th. Here it is now the 19th and I have called the store, who said they shipped the item, I call USPS who says the item was never shipped. I email delivery solutions and they tell me to wait till the 21st to see if I get the package or not. I remind them this is a Christmas gift, I need to ensure the item is coming or I need a replacement ASAP. The agent i was emailing didn’t seem to care and just said again to wait till the 21st and never addressed my concerns. So I call the store again, they are now unsure if the item was shipped or not or possibly sold the last one by accident…they tell me to call customer service…so I do. I speak with a manager who after I inform her of all these issues, informs me that they could POSSIBLY refund me, but it would take 2 WEEKS!!!! Again not only is this a Xmas gift, this was an item over $100!! So now not only am I out of a Christmas gift, I don’t even know if I will receive a refund or not from this company! Even the manager tells me, “yeah that package is lost”….so then replace it!!!! When asking for the replacement, they say it could take 2 weeks for that too and not guaranteed. I am disgusted with GameStops poor customer service, lack of professionalism and horrible policies! I’m a long time customer but now, I’ll never shop there again. I feel robbed. So disappointed bc I purchase collectibles (which are not cheap) but I refuse to waste my time and money to only be stressed out on where my items and money are! Do better

Negative experience: Staff definitely needs to learn what customer service is and how to talk with customers. I stopped in for the first time since not working at a gamestop in a different location and the staff at this store needs to learn what the actual policies that their company has in its handbook. Definitely a well stocked store though.

Fantastic experience: Had an awesome experience with my son Odysseus.

Negative experience: Horrible Return Policy. Bought a controller for to use on an older game, Controller ended up not working with the game but wanted to try it anyway. When I tried to return the controller I was told by the manager on duty that I would not be able to return it because I did not purchase the added protection fee, Which would of allotted to 5 or 10 extra dollars. The idea of paying an extra fee to be able to return a product is insane, its extremely evident that this company is going out of business at an alarming rate.

Negative experience: This is the worst gamestop ever. They never open on time and always close early. They have a handwritten sign on the door that says they are closing at 6pm all this week. Arrived at 5:45pm and they are closed. Don't waste your time coming here.

Fantastic experience: Good selection and had big titles in stock.

Fantastic experience: Great workers, i come into this location all the time. Customer service is right on par with Chick-fil-A! Dee and angel are fantastic workers and deserve some credit or bonuses!!

Negative experience: said they opened at 12. at 12:15 still werent open. bad look

Fantastic experience: Nicest staff member is a girl who works there. So friendly and talkative, knowledgeable and has a love for video games and related anime characters etc. She’s great. A keeper. Also I called other stores off Anderson and that guy was also so willing to help and friendly. I’m impressed by the courteous staff.

Fantastic experience: I love it there because they have a new games ps4 ps5 xbox one and the switch

Fantastic experience: Just went in to grab some last minute Christmas gifts and the young ladies working were super friendly, knowledgeable, and incredibly helpful. I found what I was looking for and then some. Great place to shop, definitely will be returning.

Fantastic experience: Excellent service quick and very knowledgeable about their consoles

Negative experience: This is the worst game store I’ve been to the employee was so rude I’ve never been treated like that before…if u don’t like your job then quit don’t take it out on the people that are helping pay your check…if your in need of anything gaming check out gamefellas off of stassney

Fantastic experience: Angel was super helpful on helping me find a birthday gift for my niece.

Negative experience: Pricing was incorrect on everything, had to put something down bc they wanted $10 more than the sticker price, Employee said the pricing was new. But we all know what a scam is.

Negative experience: The dude on the register super rude dont know nothing at all why work here if you dont know anything

Fantastic experience: The employee lady was super nice! They have a lot of stock here and some great sales going on! The store itself if 5 stars. Read below though! Disclaimer** (Just be careful going to this area though. When you do walk in they have a thing that goes off saying they have cameras to make sure you don't steal. Which is great! We thought it was weird because that was the first time we have ever heard a gamestop say that so we figurer maybe a lot of people try and steal there. We understand why when we left too. There were 3 homeless guys who were screaming at us trying to get money acting all crazy and looked very much like they were on drugs. Normally those things don't bother us but they seemed to be getting a bit aggressive. So definitely make sure you are paying attention to your surrounds!!!)

Negative experience: Hi, Went by game stop the other day off 500 e Ben White suit#1000 Atx 78704 area this one bold guy name Keith "manager" so called aka Mr clean gave me attitude he the MANGER wasn't there trying to help "his costumers" but just being really picky about exchange out a controller that I never had a chance to play with. Bcuz defective I did my 7 day return before date and told him It was defective it's like they really don't "refurbished " aka fix them UP they just push them out they really need to work on them literally . I literally had to wait a whole month to get this problem fixed I was patient then this new guy give me attitude i have been a member with them for several years now never had this issue I think they need a new management bad guy probably wont ever go back to that location

Negative experience: Very bad customer service, the fat manager Kieth is a bad person,and gives u broken controllers , and make u waist ur warranty and money for nothing u can be happy with, but a broken controllers for exchange of broken controllers

Positive experience: Great experience, game associate helpful.

Negative experience: My partner and I walked into the store looking for controllers, we ended up liking one that was locked up in a glass cabinet and we asked to look at it and the guy said unfortunately he couldn't open it up because they recently did a grab and dash so we asked a question about the controller if it had back paddles and he says I don't know. Honestly how are we supposed to buy a product we can't even look at. Never going into this gamestop again sorry I'd rather drive 10 minutes down the road and come to Barton Creek Mall

Positive experience: It's a well sized store, nothing to crazy, your typical gamestop, obviously never sell games here, good just to buy games.

Fantastic experience: Ive been there twice in and out fast simple and no hassles

Negative experience: Selection isn’t bad but place has the some of the worst employees. No desire to be there and take out the fact that they work there on you. Also probably best not to buy older games here the couldn’t find 2 of them I bought said we’re lost, the one I did get dude got his hands all over the disc which is more of a personal thing probably but if I’m paying 40-50 bucks because the game is older and rare maybe not get your hands all over the disc.

Fantastic experience: My son needed a game and thankfully they had it as well as a other he wanted friendly customer service and heat info and signing me up for their discount card ty game stop ☺️

Fantastic experience: My favorite place in the world. The sale person are really nice. They treat you like they know you. All so there really good at the job. I all was feeling so welcome.

Fantastic experience: Awesome customer service and knowledgeable staff polite and helpful friendly and professional services.

Negative experience: Terrible they didn't serve me my shrimp

Fantastic experience: Everyone was incredibly helpful and my pickup was fast and easy. They answered all my questions in a friendly and informative manner.

Fantastic experience: The employees here are so dang smart with all the gaming going.

Fantastic experience: Staff at this store is very helpful and friendly. Employees actually want to be there and help. The Chick-fil-A of retail

Negative experience: Order your controllers from Amazon!!! It’s literally half the price and arrives 10x faster. This place didn’t even have half the stuff on display.

Negative experience: Never really willing to help. every time i call looking for something they just put me on hold. Never to be picked up again. Im tired of never getting what i need at this location. Need a serious change in customer service.

Negative experience: Workers where not helpful. Kinda rude and not interested in helping me find things. Lazy workers.

Negative experience: Don't have what you want. The cashier was nice.

Fantastic experience: Excellent customer service from the gamer girls here. The Walmart next door is nothing to the experts at this GameStop!

Fantastic experience: Brandi here makes this place a treat to shop at. I hope they pay her well.

Fantastic experience: Always shop at this location but finally had the privilege to meet the store manager Brandi M. As soon as I walked into the store I felt more than welcomed in, she greeted me and took her time to explain the market and find me exactly what I was looking for. She’s extremely sweet and I know she has her own life but I wish she would be there every time I go. Thanks for the vibes and love your energy Brandy, you made my day when I went to purchase my Yoshi Amiibo! I’d highly recommend shopping at this location, the staff is excellent and management is on point‼️ Once again, thank you -Lorenzo Gamboa

Fantastic experience: Our cashier was awesome!!! Very helpful and friendly!!

Fantastic experience: Had to return a game (disc unreadable) but this is a great store and staff were really nice! I would definitely come back for the selection.

Fantastic experience: You have good customer service

Negative experience: Got there right before they opened so sat outside to wait. Young man unlocked the door then pulled security gate back down. Waited another 15-20 minutes then left.

Negative experience: Can you say horrible attitudes. The girl working behind the counter at this gamestop's is really rude. I only asked if they had any actual controller's in store. She acted snobby with her answer and while I was gonna shop for a game. I'd rather buy from Amazon or Walmart than subject my time to a lady who cant talk like a human being.

Negative experience: I purchased a $25 Roblox card at this store for my son. We went straight home and tried to redeem it. The card redemption code gave us an invalid error when we tried to redeem it. We went straight back to the store and the manager refused to even look at it. He said that it was not his problem and that I probably redeemed it and am trying to get my money back. He said I have to get a replacement or refund from Roblox. I spoke to the manager at the GameStop store in Kyle, and he said that if I had purchased it from HIS store, he could have given me a refund without any problems. The Roblox company has no interest in helping me either!

Negative experience: Horrible place! I bought a game for $68 and when I tried paying with my card it got declined so I payed with cash yet they still took the money from the card. I called the first time and they said my refund should be received within 72 hours So I got rid of the receipt and when it wasn’t I called again and they said they did not have any information in my name and could not do anything. They instead told me to go to the store to speak to the manager but I cannot go because I don’t have the receipt. End note, I payed $138 for a game. Never shopping here.

Fantastic experience: Great staff! I didn't bring enough money for what my son wanted. The girl working was so sweet and put it behind counter so I could come back and get it. I'm sure that's policy, but she was so nice about it, and really made my son happy.

Fantastic experience: Great service the employees are awesome

Negative experience: Absolute joke of a return policy. "30 day guarantee" on the box but yet the PS4 slim breaks after 3 days. I return it 15 days later as I was travelling for the labor day holiday and I find out you only get to exchange it for another console if it is after 7 days.....so I guess the 30 day guarantee is only as good as the company that writes it. And a company whose stock has been absolutely cratering really must need any $$$ it can get. So long game stop, I will now do all of my shopping somewhere else and I cant wait to see you become another victim of the retail apocalypse.

Fantastic experience: Very friendly people. Pre-ordered what I needed.

Fantastic experience: Walked in to purchase what I needed for my 7 year old daughter to play Just Dance. Had no knowledge of what I needed but Nathaniel was very helpful in taking the time to get me what I needed to make my little girl happy!

Positive experience: Small building, but packed with awesomeness. The lady behind the counter was really nice

Positive experience: Great deals on used games. Staff is informative and knowledgeable about games and accessories.

Fantastic experience: Got in and out quickly with what I needed. Store was super organized and clean.

Fantastic experience: Purchased a used PS3, the sales rep was kind enough to open up the box and let me see it before purchasing. It came with the console, power cable, HDMI cable, DualShock 3 controller and power cord for the controller. When I got home I discovered there was a game disc in the ROM drive. I’m not sure if this was supposed to be included but was a nice surprise.

Positive experience: It's hit and miss with this staff everytime I go. I've had some awesome conversations, but I've also seen the staff give children looks of disgust. I'm not saying you have to love kids, but if you work in a video game store, you need to be ok with being around adolescents. The staff is always well educated on their products though. And they always give honest feedback.

Negative experience: Sold me a defective xbox one x with a “pre-owned guarantee.” Foh gamestop.

Negative experience: Better you change this staff, -im buying 90% off my games here but from this day -im ignoring this place rude and unprofessional

Fantastic experience: So my daughter had requested something and luckily i found what she wanted. I'm a huge fan of home delivery however their shipping was $6.00 for a $6.00 item. Saw that I could place the order and pickup in store as this location was close I decided to give it a try. Placed my order with 30mins was notified that it was ready to pick up. The store clerk was friendly and the store was clean and well organized.