GameStop

Fantastic experience: Great service and friendly staff

Positive experience: Need to update store hours. Closed on a Saturday despite store hours saying otherwise.

Fantastic experience: Wow. What a great team at this store. Maliq was the MVP who spent hours helping me trade in a ton of old products and was incredibly helpful and patient and overall great. I’ll absolutely be coming back.

Negative experience: Pretty disappointing experience at this GameStop. Mendi was on her phone the entire time and seemed completely uninterested in helping customers. On top of that, she had a noticeably mean attitude toward her coworker, which made the whole interaction uncomfortable to watch. Meanwhile, her coworker was knowledgeable and trying their best to help three different customers at the same time. They were clearly the only one actually working and doing their best to keep things moving. Big credit to them for holding the place together

Negative experience: I remember walking in and i guess they looked at my shoes or whatver and didnt wanna greet. I have retail experience and the manager gave me a memorable convo about how I couldn't get a certain controller for cheaper just beause he couldn't and he was a manager. What does it matter? If i ask, hey casually, my birthday was yada yada and I was fishing for a deal, work with the customer or talk to em better not like I'm trying to do something illegal. Perjudice still exist.

Fantastic experience: This was my first time at this location and Cleo helped me with my entire transaction. I was there to trade in a PS5 & Xbox Series X for a PS5 Pro. Cleo was the only person on staff at the time and he did a fantastic job of wearing different hats. He was testing my consoles while also ringing up other customers, answering their questions and appraising another seller's wares. He did a wonderful job overall. I felt bad for him because he didn't have any help, but he handled the situation with patience, diligence and kindness. I am very pleased with my experience here.

Negative experience: Check your game cases when you buy the games! Went there tonight and bought a game for our Nintendo Switch and went to open it up to play it and lo and behold NO GAME! And of course being me I didn’t save the receipt so I’m just out that $40.

Fantastic experience: I called and they've pick and help me out with finding a game. They are very helpful.

Positive experience: Do you guys offer buy now and pay later

Fantastic experience: Adrian is one of the honest one's who doesn't mind helping the customer i needed help with an exchange and he was the only gamestop location in 30 miles from home willing to help ill definitely be back here.

Fantastic experience: William helped me out a lot he was very informative and very energetic when I asked about certain video games and controllers. He was very quick to answer

Fantastic experience: My son and I we have the best experience in this store friendly people specially the store manager William help my son to get the prismatic Pokemon. He make sure everyone has something when they leave in his store good example as a store manager My son and I were very great full cause he make my son happy to get what he wants. Thank you☺️

Fantastic experience: I was having trouble connecting an old gaming console to my new television. I called the GameStop in the Hulen mall and spoke with Will. He encouraged me to bring in my equipment so he could troubleshoot the problem. He was extremely patient and tried several options to help pinpoint the problem. Even though he did not have an immediate solution (because my console is really old), he referred me to a specialized repair store to help me. It was a pleasure to work with someone who was so helpful!

Negative experience: A worker at this location was so rude his name started with will he had other side cover so I couldn’t see he was asking me questions if I’m good but I just wanted to get my games and go home he was rude while I was trying to purchase some games took me out of the line this is disappointing. Never coming tho this location

Negative experience: Was excited to pickup my pre-order copy of Echoes of Wisdom, but when I went to pickup my copy the sales associate told me that the games were still in a box and sales associate hadn't had a chance to find the box where the new Zelda games were located. It's inexcusable that a new Zelda game is not ready to be sold to the public on the day of release!!

Negative experience: Seriously? There was a fully marked and REAL sticker that said 27.99 for a game. They went ahead and INSISTED it was 39.99. Unbelievable. Im sorry, that is false advertising. I was trying to be polite but I couldn't get behind how ridiculous it was. I found it elsewhere.

Positive experience: Average games stop selection, not much in way of customer service. No one greeted us or asked if we need anything. Felt that we didn't really matter to the staff

Fantastic experience: NOAH was AMAZING and he actually is a firm believer in keeping a customer happy. He did just that and deserves a raise. I went in with an issue and he did everything in his power to fulfil what I needed in the store and even said its my job to make a customer happy. Although I would say this much the CEO to this company is not good and he needs to step down because some of his policies are wrong. Thank you NOAH for your help and great customer service.

Negative experience: Don't bother pre-ordering from this location, they won't fulfill them. I pre-ordered Umbreon from here. I went to pick it up on its drop date, and was told "we're short-staffed and haven't unpacked our boxes, come back later." Next day I came back only to be told "We're sold out. Some employee put them all on the shelf, and we're out now." Great lack of management and planning going on at this location.

Fantastic experience: Noah was super knowledgeable and didn't hesitate to help go here to buy your games

Fantastic experience: We spent no money but great customer service. Nathaniel is the goat.

Fantastic experience: Moon, Carlos and Joe are awesome. They're always super nice whenever we come in.

Fantastic experience: Went to this store with my wife and kids to get my son a game. The moment we stepped through the front doors to the time we stepped out, it was a great customer service experience! Guy named “Moon” greeted us and helped us there whole time. He was very informative, talked and communicated well and professional, and even joked with us some. It’s employees like that who make us want to keep coming back! Great job Moon, look forward to seeing ya again

Negative experience: I would never come back to this location! Ever!!! The man with the full beard and glasses, that is big in size continued to not only curse out in public and around his employees. I felt disrespected and disgusted while I over heard him making jokes about ladies body structures or how he could hit that and get that any time. I watched the other employees look uncomfortable and a bit distraught for how he was speaking, I felt very bad for that they had to deal with him. I was able to catch his name before I walked out the store His name was Carlos I believe if I heard correctly.

Fantastic experience: Joe is the best. :)

Fantastic experience: In and out. Fast services

Fantastic experience: Staff here are friendly and fun to talk to. I found exactly what I wanted in 2 minutes. Though now we can buy most of the stuff online, I love coming to shop, talk, and share opinions on games.

Fantastic experience: They were so sweet and my son got exactly what he was looking for for a great price

Fantastic experience: Very friendly environment, and great deals.

Negative experience: Too busy talking to each other and not attending to customers. There were 3 employees and 2 customers, 10 min later we got someone to check us out yet no conversation except to sell us a warranty and then no assistance when payment wasn't working correctly. Young is no excuse for bad customer service at 5 on Thursday

Fantastic experience: This GameStop is awesome. Me and my daughter went there today to buy a game and received amazing customer service. Carlos is the one that helped me. He is awesome.

Negative experience: The guy in the goosebumps shirt, glasses, full beard, was incredibly rude and unprofessional. He also kept cursing in the store with a small child present.

Negative experience: We weren't acknowledged or said hello too. Obviously standing behind the counter makes you a mute with poor poor customer service. I recommend going somewhere else

Negative experience: My husband recently purchased a new xbox and elite controller. Spent over $700 in store and the "A" button on the controller does not work. I have tried calling several times and so has my husband. We live over an hour from the store and weren't sure if we need to exchange it at the store or contact Microsoft. No one will answer the phone. We get a message that all employees are helping other customers and please call back. I have called 5 times myself. Very unhappy with the customer service and not being able to get an answer.

Fantastic experience: I visited a location in my area on Burleson Blvd to trade up my son's PlayStation 4 to PlayStation 5. The young man that assisted me at the location stated that he could not find in his record of my purchase of the PlayStation 4 and could not process a trade in. He stated that the manager would have better luck with locating the item in the system. And I have to add the I'm a pro rewards member and we have purchased a lot of merchandise over the years. I offered to purchase the console without the trade at this point so my trip would not have been in vain only to find out that they had the digital and not the disk version of the system. I was very disappointed, first I was never asked the question prior to him going through the whole process if I was looking for disk or digital and second the inconvenience that it caused me waiting to still not be satisfied. Got in my car to call another nearby location on Wilshire in Burleson that informed that he also does not have any disk consoles but told me the Hulen Mall location has one in stock. I thank the salesperson for the information, I thought he displayed great customer service going the extra mile telling me that. When I contacted Carlos at the Hulen Mall, he did confirm that he had a disk console but that the mall will be closing in thirty minutes. I told him that I was coming from Burleson, and he offered to wait since the doors doesn't lock exactly at 8pm. I made it to the location with 15 minutes to spare, Carlos was amazing, he was able to do the trade of my son's PlayStation 4, and although he did not have the PlayStation bundle, we still were able to get a new game that he wanted with the purchase of his PS5, and it cost less money. Thanks again Carlos at the Hulen Mall Location, you turned the whole bad experience to a great one!!!!!!!

Fantastic experience: Good customer service

Fantastic experience: Had plenty of Playstation 5's in stock during the drop, just bought my 2nd one Saturday

Negative experience: Walmart is cheaper for new games.

Fantastic experience: I wish I could remember their names, but the lady i talked to over the phone was so nice. And the gentleman i dealt with in the store was super nice. I called several stores looking for an item that has been sold out everywhere. I couldn't even buy it online. Hulen was my 7th call and they had 1 left, she was willing to hold it for me. So grateful there are still nice people in customer service

Fantastic experience: The staff there were great. They had a large selection of new and preowned games to choose from. It was overall a good experience

Fantastic experience: Muy buen servicio de la muchacha que estaba en la caja lastima que no le pedí su nombre

Fantastic experience: I didn't visit this store it was the one next to it at Hulen Mall named Needle Magic.

Positive experience: Good store & nice staff.

Fantastic experience: Buen lugar para frimis, venta de cosas de anime, videojuegos, de Todo

Fantastic experience: Clerk was knowledgable

Fantastic experience: Has everything a gamer could want.

Positive experience: Store was busy. Staff were helpful...but they were sold out of a lot of things.

Positive experience: Kind of smallish inside, but nice, helpful employees!

Fantastic experience: Love it customer service wus great helped me with alot of stuff I asked & more

Fantastic experience: Great

Fantastic experience: Best place to by games and accessories.

Fantastic experience: Awesome place. Customer service is top notch and the lay out is not only convenient, but clean as well. Alex is a super star.

Fantastic experience: Games

Fantastic experience: Amazing.

Positive experience: Good selection. Good customer service

Fantastic experience: Alex was Awesome. Best customer service, great suggestion items.

Positive experience: Good deals sometimes, average gamestop haggling.

Positive experience: They had the order I went there to pick up. They're location is on the upper level. I wish I'd known that before I parked, I would've parked in a more convenient location.

Fantastic experience: Best place to buy games!

Fantastic experience: Fun

Fantastic experience: Had no problem getting what i wanted shipping was all i could do but shipping was fast :)

Positive experience: Enjoy this last relic of a bygone time of physical games. All the funko pops of obscure marvel characters no one wants and overpriced used sports games from years ago. At the end feel the pressure of a gamestop membership that you will barely use but still subscribe to because you know the cashier is under pressure from middle management to push. Never change GameStop

Negative experience: They got the games and bad employees wanna get ripped off come her for special downloads you coulda bought online. It's a pawn shop for entertainment sadly a company that could have been great but broke their customer base backs, great job gamestop

Fantastic experience: Alex and his team are always in good spirits regardless of what's going on, especially in this hectic system release...

Fantastic experience: The people who work here are always super nice and friendly!

Negative experience: No stock in store for any remotes or headphones for any console brands. The one remote available was made unavailable for a customer that reserved it over the phone an wasn't in the store. I was ready to purchase it for my daughters birthday that was today. I called to see if they were open today an had any remotes prior to making the trip to the store. Did not know that I was responsible for making a reservation for anything before coming. What ever happen to first come first served thanks for nothing

Fantastic experience: Lots to choose from

Fantastic experience: Got cod3 again missed it

Fantastic experience: Great deals

Negative experience: Poor selection of games

Fantastic experience: Super helpful.

Positive experience: They guy was really nice. I bought a collection of apex pops and he even have me the original shipping boxes to keep them safe and in good condition.

Positive experience: Nice game store

Positive experience: Got some great deals. Nice people.

Fantastic experience: I only gave this place 5 stars because my sons go there almost every payday. I'm not a gamer but raised 3 of them. Over the years I should own stock in the company with how much of my money has gone to it. But employees are really nice and knowledgeable. They always take time to call other locations of they don't have what your looking for in stock.

Fantastic experience: Jason helped us out a lot. Awesome customer Service

Fantastic experience: Great staff

Fantastic experience: The workers were very polite and knew alot of what people were asking. They handed out free promotional gifts to my kids and were nice.

Positive experience: Ok

Positive experience: Neat place

Fantastic experience: Great service

Fantastic experience: Work

Fantastic experience: Very friendly people and very helpful I highly recommend this game stop location.

Fantastic experience: Charles is an amazing manager!!! He is not only friendly and knowledgeable but will be patient and make sure you have everything you need! Definitely one of my favorite locations

Positive experience: I am never disappointed when I enter a gamestop, I know the worker's there share my enthusiasm of entertainment. They are always helpful, and excited to tell you of a new game coming out that might fit your personality or gameplay style. I would always recommend gamestop to anyone, unless of course they are a PC gamer. As most PC games, are purchased online these days.

Fantastic experience: It has my favorite game that I've wanted for a very long time!

Fantastic experience: I like it here.Whenever you need something for your game, you can just pull up at GameStop and go get it

Positive experience: Need more discount

Fantastic experience:

Fantastic experience: Wohoooo i got fallout 76

Positive experience: My 10 year old son's favorite store to shop for games..reasonable price

Positive experience: Tried to sell games and they gave me one cent so 3 stars

Fantastic experience: Great place, everyone was very helpful.

Fantastic experience: Good servive

Fantastic experience: Outstanding Staff. Very helpful folks and Great prices.

Fantastic experience: This is my favorite place for game's, accessories, animé collectables one more.

Fantastic experience: Great selection of games

Fantastic experience: The store is very clean but is a bit hard to get around if the store is busy and not enough room if your a big sized person...that is the only complaint I have but it's not as bad as some GameStop stores I have visited

Positive experience: Could have more people working.. but it’s GameStop so that’s just what it is.

Negative experience: Game stop is so gay and overpriced.