GameStop

Positive experience: Love when they have the bogo free and half off clearance specials

Fantastic experience: I GOTTA SAY THAT MAN CARTER NEWCOMB NEEDS TO BE PROMOTED ASAP, He was super helpful and helped with everything that I asked. MANS A FREAKING LEGEND!

Fantastic experience: where is Tre?

Negative experience: it's been awhile since I've been to this one. Last time I was there...I think his name was Tre...was the funniest and most helpful person in there. lol that warranty for the controller was clutch. Nowadays the people in there now are robotic and stiff...what happened to this store, where is everyone ?

Fantastic experience: Great staff and very knowledgeable about products!!!!!

Negative experience: Honestly one of the worst experiences at GameStop I’ve ever had. Clerk was incredibly rude to not only me but other customers and just genuinely seemed like he did not want to be there. I was trying to trade stuff in and I just took my stuff and left. I’m in disbelief.

Fantastic experience: Friendly and helpfyl staff and a great selection for games and accessories

Fantastic experience: So, I went to the GameStop on Altamesa on 3/12/26… Never again. The person at the desk there was NOWHERE near as friendly or helpful as Dianna from the 5900 Hulen location! Dianna not only QUICKLY resolved my issue, and other simple questions I asked, she did it all while multitasking and helping others in the store with a friendly smile! She gave amazing advice on warranties that made sense to me and went on to get them on both items I purchased! THANK YOU Dianna for simply being nice, extremely helpful and professional! It truly made my previously frustrating day an amazing one!

Positive experience: The lady behind the counter is wonderful. Too bad the prices here are ridiculous. #GameScalp

Fantastic experience: The store’s power was down, but Trey was extremely helpful when something went wrong with getting my game code for a game I bought on the Switch! He was very calm and collected and made everything right quickly and kindly during what I would have seen as a stressful and difficult situation. Thanks so much, Trey!

Fantastic experience: Super surtido y el personal muy amable

Fantastic experience: Went there for the first time and the cashier(Steven) was such a great person, made the experience much more memorable, he even picked out a lucky yugioh pack for me. He also gave me sleeve just in case I pulled something nice.

Negative experience: This store had a sign out the night before stating they would have 50 of the Mega Evolution booster bundles in stock. We waited outside for nearly 2 hours just to be told by the guy that they "couldn't find" 25 of them in the morning. One of the other people in line questioned the employee about it and was told to just check a different Store. Don't waste your time here for releases.

Fantastic experience: I wish I had got the guys name who worked here when I went. Super cool staff, extremely helpful and just good vibes all around. Highly recommend for anyone in need of games or advice on games.

Fantastic experience: I had a great experience at GameStop! The store itself was really cool, and Tre made the visit even better. He was very knowledgeable about games and took the time to answer my questions. On top of that, he helped me sign up for the Pro Membership, walking me through the benefits and making the process easy. I even pre-ordered some games while I was there! His friendly attitude and expertise definitely made the experience enjoyable...I’ll definitely be coming back.

Positive experience: Do you do layaway or buy now pay later

Fantastic experience: I’ve been going to this store for years and everytime the associates are amazing. This store is one of the few left that has genuine games and genuine people who help you find what you’re needing or looking for. Honestly. The store manager Alex really puts a peg in the ladder of leadership. That man handles the releases like a pro. He’s honest and fair. Thank you guys so much!!

Fantastic experience: Had everything i need and was quick.

Negative experience: Wow! This place has gone way downhill. For some reason, they keep getting rid of the good ppl and just replacing them with warm bodies. No greeting walking in. No help with products. Waiting to check out and give YOU my money is wild. I’m not sure what this location even carries anymore, not a lot of variety in collectibles or accessories. I hope they recover. If they do, I’ll update.

Fantastic experience: Thank you so much! They have great services to get my son a PS4

Positive experience: The guys working here are great. I just wish that during the week of Christmas, that the GameStop corporation could have sprang for more associates to better staff the store to help us holiday shoppers pay out quicker. They only had 2 associates working when I came in and there was a line to the door trying to check out. :/

Fantastic experience: Vishnu is the man calm and patient help me with every question I had thanks man

Fantastic experience: The two young gentlemen and lady working at this store on 12/7/24 have gave me and my wife and daughter an excellent experience.In my professional opinion these two guys deserve a raise!,me and my wife has been to several game stores and this is the only place that I have found that treats you how you should be treated and also they are highly intelligent.This game store will always get my business because of the 100% extra effort they put into the customer.

Fantastic experience: I love this GameStop, friendly and courteous to all people. They greet me by name upon entering the store and make sure that I'm taking care of, in a timely manner.

Fantastic experience: Friendly, fast, efficient and handled a warranty return within 10 minutes. Very satisfied. First purchase of a PS5… I also purchased my PS4 from a GameStop location a long time ago.

Fantastic experience: This place is great! The gentleman helping us at the counter was very nice and helpful!

Fantastic experience: The people who work at this location are the best! Alex the manager is friendly and informative. I go in there so much the workers Nick and Vishnu know my tastes and are always friendly, knowledgeable and tell me about new items. This store is smaller but they utilize their space well. This is one of my favorites gamestops to go to.

Fantastic experience: Nick and Beza were absolutely incredible in my experience in the store. They helped me with a smile on their face and a good attitude. I had a horrible experience at a GameStop earlier today and they completely turned it around. I will only be going to the store, these guys deserve a raise, thank you Nick thank you Beza!!! They were closing in one minute and still let me in to handle what I needed to amazing customer service!!

Negative experience: I went in earlier today to get some one piece cards and I was brazenly told by a be that he had already bought them all..not only do we have to deal with scalpers but also the folks stocking the shelves…disappointing..

Negative experience: Went down stars they’re not supposed to close until 9 and I came right before 7:30 and they were closed ***UPDATE*** Came on a different occasion they’re supposed to be open by 10am and they still aren’t open there is at least 5 customers waiting for them to open.

Fantastic experience: Loved our recent visit to this GameStop! Gary was so nice, we appreciated everything he did for us. We left with 2 shirts after selling our game and he was very helpful with the advice he gave us :)

Negative experience: I had the chance to come to this location twice this week due to them having the biggest inventory in the area. I was pleased with the helpfulness of an associate by the name of Alex who went above and beyond to help me and it's the only reason I left any stars on this review. Unfortunately I had to return an item and was attended by a mean and non caring associate by the name of Vishnu who was listening to music and ignoring customers all around. At the time of checkout he was also extremely disrespectful and threw the item that I had paid for on the counter like nothing. I have never experienced this level of unprofessionalism in any place before and I hope that management does something serious about it.

Positive experience: Went in to try to get information and personal opinion on VR headsets. Specifically the META Quest vs the PSVR2. Wasn't successful. Neither of the employees had any experience, opinion, information or fun facts....really nothing to say about either. Ended up going to a different location.

Negative experience: The cashier with long hair, who’s name I’ve forgotten, was not only weird but also a bit rude. Walked in with items to sell, and his response was “everyone’s looking to sell today, apparently” with a sigh. If you don’t like your job, get a new one. He was just awkward and not very fast. Only one employee in the store, and lines start forming when he can’t multitask. Would not recommend this location due to poor customer service.

Fantastic experience: Friendly. I was able to call ahead and ck firm a copy of the game I was looking for was available. Once I arrived, I was greeted and assisted immediately and told about promotions and sales opportunities. When I declined I wasn't haggled. Pleasant exchange. I'll be looking to go hear for further purchases.

Fantastic experience: Great customer service -- I went in with questions about the PS5 (I haven't had a console other than the Switch since the PS2 era, so it's all foreign to me) and the team here answered all of them in the most friendly and informed way possible. I didn't feel silly for asking questions, and got some great info and perspective from them.

Fantastic experience: Great service!

Negative experience: Tried to stop in to buy and gift but had a sign up saying left at ____ be back in 30 mins. It's been over a hour and they still aren't back. I guess they don't need the business

Negative experience: 3:45pm: they are closed. Sign says back in 30 minutes but not sure 30 minutes from when... No wonder sales are in the toilet, how you gonna make money closing in the middle of a workday? Came to spend money but guess they don't want our business.

Negative experience: They just come in when they want they’ve been “open” for a while but no one is here

Negative experience: Bad customer service. We had to go to the same store 3 times. The first time we got an empty case, no game. The second time we got a game that it would not download. The third time, the game worked but the guy was so sarcastic and rude. He said don’t come to destroy my store. Unprofessional, will never buy anything again from that store.

Positive experience: Tristan is very helpful and knowledgeable. Christopher is knowledgeable and polite.

Fantastic experience: Great time at the midnight release for MW2!

Negative experience: So we spend over 500$ game system,games&remotes. The game system stops wkg after 2 weeks so we go return everything we get refund on system but for remote $52.99 & 2 games 40$ each over 130$ we only get 45$ store credit??? This is crazy & james the employee at time was very rude raising his voice at us so whole store can hear . this isnt rite at all & to b spoken to like tht is unprofessional ..i will never buy a game system or anything else from game stop they really rip u off smh wow.. 5900 hulen location

Fantastic experience: Christopher is awesome! Great store

Fantastic experience: Great experience so far

Fantastic experience: This store is awesome. Great staff, great store. This should be your GameStop.

Fantastic experience: Always helpful

Fantastic experience: Will always love GameStop, they have everything.

Fantastic experience: I dont frequent gamestop but this location is always super helpful if I call and ask questions.

Fantastic experience: Amazing friendly staff and very clean store.

Fantastic experience: The employees were great, help me out with an issue with my switch when they didn't have to.

Fantastic experience: You should probably by stock in this place

Fantastic experience: So I called a few other GameStops, and they gave me the runaround for returns. Now on the website and on the receipt it says 30 days return for accessories. Opened or unopened. One GameStop said no it is 7 days and after that you can't do it. Another GameStop said well if you came in a day or two afterwards you'd be able to do it. But the website in the receipt say 30 days. So go to this GameStop expecting some trouble and I was wrong. The guy was cool he processed it very quickly and right away my money was good. I will be stopping at that store more and not at the others. That place isn't GameStop that place is GameStonk.

Fantastic experience: I got the call of duty infinite warfare for $14.99 or something like that, and it was great

Positive experience: Always helpful

Fantastic experience: These guys are a little tucked away, but it is well worth the trip. They were nice, and in a particularly good mood!

Fantastic experience: So we decided to make my brother an Advent calendar with pop heads, not really knowing much about pop heads I was sent out to buy the items ... first place I always check is games stop. upon arrival I was greeted with a friendly smile and a “welcome to game stop” I was explaining my situation to James as he directed me to the pop selection I begin to pick and choose what I thought my brother might like lol ( another day, another story ) As I was given time and space to make my selection. I then asked Mark a single question and after his response I now know why, what, and how to get all The exclusive and fine items my brother would be looking for! He was very informative knew his selection , knew the inventory overall very knowledgeable! Long story short STORE 7799 #Legendary

Fantastic experience: Alwase have what I need

Fantastic experience: Always love the people who work here and the variety

Fantastic experience: Great time the best video game industry period.

Fantastic experience: Chris (manager) was awesome! He made me feel very welcome. He was also helpful when I came in looking for a game that would suit my kids ages. I really enjoy coming to this place to shop. Also, I want to mention that this guy KNOWS the executive order for that was issued for face covering. It's refreshing to run into a worker who truly values his customers. Thank you, Chris! You're thebomb.com :)

Positive experience: Gast service n clean

Fantastic experience: They were very

Fantastic experience: Very attentive customer service

Fantastic experience: Very friendly

Fantastic experience: Great staff

Positive experience: Good

Fantastic experience: Mgr. was awesome and super friendly! He recommended some amazing g games and helped me out in a pinch finding a game. Will definitely be back to THIS store!!

Fantastic experience: Shelby is a great person,ABOVE AND BEYOND out of all the gamestops I've dealt with this is the BEST EXPERIENCE we had.

Positive experience: The manager was very patience and allow me to switch 4 headsets until one finally work.

Fantastic experience: Ok so maybe I got mad at first at the process but they still do there job.

Fantastic experience: Great games

Fantastic experience: Staff is excellent, and know their stuff when it comes to video games. I wish the corporate hounds would stop convincing their employees to upsell and force unneeded warranties though.

Fantastic experience: Amazing

Fantastic experience: Nice service

Negative experience: Manager tried to pull a fast one listing a game as an older title on the game series to give me less money for it.

Fantastic experience: Associates always helpful. Shelbi was very informative and polite

Positive experience: Great selection, nice place but if you want something double check , employee says they don't have it on stock when there was plenty of the item I was looking for hanging behind the counter.

Fantastic experience: Because it is a very good place and nice people are there

Fantastic experience: They always have what my kids want.

Negative experience: My husband said he will never return to this location due to a sexist bias against female customers

Fantastic experience: Even though it was really busy and there was one employee, he was very friendly and helpful. Thanks :)

Positive experience: Stock standard GameStop but their staff made the experience tolerable. They didn't give us a hard time about staying a few minutes past close.

Fantastic experience: Friendly staff ....nice location

Fantastic experience: Everything I get from this GameStop is a work of art, and great for the value. I got a refurbished Xbox X here and it runs like a champ, no issues, just like a brand new Xbox X. I purchased an afterglow controller and a retro. The employees are friendly, and if you think going to a GameStop is not worth it these days, give this one a try. You can never get the full nostalgic experience like you will walking into this GameStop. Everything is neat on their display cases, employees are knowledgeable about their products and games; the customer environment encourages you to purchase someone you probably not had original intention to purchase simply because the environment is so encouraging. Best GameStop for miles.

Fantastic experience: Amazing service

Positive experience: Wish they had more array of Nintendo Switch accessories, but given the size of the store, its understandable. They have a good selection of plushies and other fandom merchandise as well, if that's what you're into.

Fantastic experience: I bought overwatch and the employee was nice we talked about video games and had a great time

Negative experience: I was at the At&T store

Fantastic experience: I love games

Negative experience: To crowed and prices. To higj

Positive experience: Its clean and the Staff here is decent!

Positive experience: Friendly people, good service all gaming needs are seemingly met

Fantastic experience: We did a trade in for the Switch so we could get the one with the better battery life. Claude ended up helping us and I feel like he went above and beyond to do so. I was kind of nervous about getting the new Switch and having the data transfer over properly but he helped us with it and everything went smoothly. He had researched on how to do it on the Nintendo website to make sure. He even recommended a game the boyfriend would enjoy so I bought that too. Thank you for helping us!

Positive experience: Best service yet

Fantastic experience: Good variety of games

Fantastic experience: Great place, great selection. Recommend!

Fantastic experience: Very informative and had what I've been looking all over for.

Fantastic experience: The people who work here are always really nice to us and they're very helpful.