GameStop

Fantastic experience: Always nice workers

Fantastic experience: Great

Negative experience: GameStop Sold Me an Empty Box – Then Blamed Ubisoft I’ve never written a review like this, but GameStop’s handling of my recent experience demands it. I purchased what was labeled a new game from GameStop – a full-priced title, sealed box – only to find there was no disc, no cartridge, no download code, nothing. Literally just an empty case with art. Before I even left the store, I asked for help. The store manager told me to call customer service. I did — and what followed was one of the worst support experiences I’ve ever had. Instead of taking responsibility, customer support deflected all accountability and told me to contact Ubisoft. No resolution, no refund, no code, no exchange. Just repeated copy-paste lines that made it clear they weren’t even listening to my issue. Even after explaining (over and over) that I was still in the store, they insisted GameStop could do nothing. Here’s the problem: I didn’t buy this game from Ubisoft. I bought it from GameStop. But apparently, GameStop’s official policy is that if they sell you a game with nothing in the box, you’re on your own. No help, no service, no recourse. This is not just bad service — it’s a broken business model. If you’re buying “physical” games from GameStop, be warned: • There may be no game included. • GameStop will not refund or exchange it. • You’ll be told to deal with the manufacturer, even though GameStop took your money. I highly encourage everyone to take their business elsewhere. Digital stores, Amazon, or literally any retailer with a functioning return policy is a safer bet than risking what I went through.

Fantastic experience: Good experience

Fantastic experience: Nice place, and friendly staff.

Fantastic experience: We love this GameStop! The staff is super nice and they have lots of cool toys, games, accessories and more. Kirby, Zelda, Mario, Freddy, DK, Fortnite…the whole gang is there! Perfect place to get presents for Christmas and Birthdays for the whole family. Fair trade in values and great selection!

Fantastic experience: The employee was busy but he still took the time to help us with our very old GBA games we wanted to sell.

Fantastic experience: James the goat holds it down

Positive experience: I dont like this place

Fantastic experience: The side parking lot feels a little sus with all the broken glass, but the two dudes working were super friendly and patient! First GameStop I’ve been to in a while where the employees didn’t treat me like a burden for asking a question or need help finding smth behind the counter lol

Fantastic experience: Great customer service

Positive experience: Was my favorite game store for year but now needed new staff

Fantastic experience: I am a regular customer and come here all the time and whenever I come here, I feel welcomed they are always able to help me Kenna and Anthony they always help me find what I need in the kindest way if you go here I recommend to ask them to help you

Fantastic experience: Bought a GameCube at this location back in 2005 the fact that this location is still open is pretty awesome

Fantastic experience: Excellent!

Fantastic experience: Friendly and helpful staff

Fantastic experience: James the main manager is always so sweet to me and my family

Fantastic experience: Great customer service

Fantastic experience: Been going here since I was little to get my favorite games, never disappoints!

Fantastic experience: I'm a big fan of gamestop. I've worked at this location as security when grand theft auto 3 launched. I been going there since they actually opened over 20 years ago, and still go to get games like Mortal kombat, Street fighter, call of duty, and many more!! I've even bought my consoles here. Customer service has always been great also. I highly recommend visiting this location.

Fantastic experience: Great store!!!

Fantastic experience: These guys are super friendly.

Negative experience: I have been calling every day for the past 4 days, 5 minutes after they open. The morning shift worker needs to stop being lazy and pick up the calls. You go to work, to WORK. He knows that I always call , as we have spoken before. Customers should always go first

Positive experience: They don't carry hot wheels no more

Fantastic experience: Not only are the employees very knowledgeable but they were so friendly they made my grandsons day will be back and I would give 10 stars if I could

Fantastic experience: Good gameatop I liked the cashier good help

Fantastic experience: Didn't have 10 ps giftcard but he was still able to sell me a 10.00 digital code

Fantastic experience: Great place to buy games and trade games too. I’ve been to this GameStop so many times and I’ve gotten the same great customer service. The employees are always friendly and helpful.

Positive experience: A mis hijos les gusta este lugar encuentran todo en video juegos y otras cosas q yo no entiendo mucho, eso si los chicos que atienden son muy amables y están muy actualizados en cuanto al mundo de juegos y de precios muy accesibles.

Fantastic experience: Very helpful and pleasant employees!

Negative experience: The cashier, I should have gotten his name, wasn't very friendly, was actually condescending and obnoxious. These youngsters need a lesson in customer service, especially with the state of Gamestop.

Fantastic experience: Small size good people and prices

Fantastic experience: James "old skool" is the greatest always friendly and knowledgeable about various products latest release

Negative experience: Horrible yantaiistic behavior from cashier.

Fantastic experience: My son love this store

Positive experience: The location is kinda hard to find via the gps as it's kinda in the cut and the store looks deserted.

Negative experience: It was a bad visit. I bought a game that was $ 29 and took $ 40

Fantastic experience: James was very nice and helped me as much as possible. Had a wonderful experience will definitely go again.

Fantastic experience: Very nice and helpful service.

Positive experience: Pleasant

Fantastic experience: Awesome

Fantastic experience: Clean store, friendly and knowledgeable staff.

Fantastic experience: Nice store.

Fantastic experience: Love this place

Fantastic experience: Love the employees here

Fantastic experience: The employees always help us

Negative experience: Store never has any stock but the employees are nice and helpful just don't go expecting to find a controller or headphones are much of anything else

Fantastic experience: Great customer service

Negative experience: Snarky clerk

Fantastic experience: Because I am 100 % gamer.

Fantastic experience: I would definitely rank this Gamestop one of the best. Yes it is a little small but the level of costumer services they give here is one of the BEST. If you ever need help with an item that you are looking for, ask for JAMES. He is very helpful.

Fantastic experience: Children love it

Fantastic experience: They know everything about gaming ... Nice people

Positive experience: Great stop for all games and really the same price plus they have games that were traded that they sell.

Positive experience: Its a small location and they dont necessarily have it stocked beautifully like the other stores. It feels crowded. The employees are super nice and passionate. My son is a novice at this place but we are getting very acquainted pretty quickly.

Positive experience: The customer service was very nice. The manager is helpful, kind and informative. I only wish that the store was better sealed. It was a rainy day and the store smelled of wet mildew like an old basement. That is totally not the staff's fault. Hopefully Game stop Corp. will look into it. My asthma was set off badly. I would have rated it a 5 if not for the wet mildew problem.

Fantastic experience: So knowledgeable on everything I need. I like that they sell new and used stuff so I can always afford to get my kids what they want. I just wish they'd have more than one employee at a time the wait is always so long.

Negative experience: Place seems off...

Negative experience: If I could give this location no stars, I would. I came in today to pick up an item my Home store didn't have. My husband and I weren't greeted until we had been looking around for a few minutes. I asked the Assistant Store Lead Miguel, if he could possibly hold an item for me until Friday, he told me he would only hold it for today and tomorrow. His tone was unwelcoming, and he was very short with me. He had said he wasn't allowed to hold things that long and told me I could go on the app around 8pm - 9pm if I wanted it held till Friday. He was explaining this in a very confusing way, so I was not fully understanding at first, he became progressively irritable with me, hastily showing me what to do on his phone with little explanation, making it seem like he had better things to do. Nonetheless, I thanked him and apologized for my misunderstanding, I got no response from him. I then repeated myself, still no response from him. I was still standing at the counter when he told me that he needed to go take care of something and walked off. I grabbed the item and returned to checkout, which he seemed to take his time. He approached without a word, asked me to put in my phone number, asked if the item was all I needed, I replied yes, he circled the survey information, handed me the receipt and said have a nice day. Absolutely the worst customer service I have experienced with GameStop. It's really a shame that they got my business instead of my Home store on Hulen. I definitely will not be returning to this location. As for the item I asked him to hold? Think Geek was more than willing to hold it for me, since my home store didn't have it in.

Positive experience: It's never crowded crowdedand the staff is great

Fantastic experience: Great

Fantastic experience: Fast and Friendly, Although I Just Sit in the car and wait for my Son, He's never dissatisfied ..

Positive experience: Awesome

Fantastic experience: I go there all the time and I know all of the people who work there very well.

Fantastic experience: Nice and helpful staffs.

Fantastic experience: I found a very good offer on Risk

Negative experience: Tayler literally is the worst made my son take an extra step to get a game he wanted....this is why retail is dying

Fantastic experience: What's not to like about Game Stop, fun fun.

Fantastic experience: Nice staff. Very helpful

Positive experience: Not a good selection

Fantastic experience: Helpful and friendly employees. Good size store as well.

Fantastic experience: Great deals

Negative experience: Miguel is a con artist. He sold me a broken copy of Mkx and when I brought it back trust thing next morning, he said "it wasnt like that when I gave it to you". Yes it was, you were mad I came in right b4 9 and you sold me a broken game. Then when I return it instead of giving my money back, he replaces it under gpg replacement so I couldn't get my money back. Very poor customer service from migu3l

Negative experience: they stole my buddies Wii and his kids play it like what the heck why wont they return it this is theft and after we called them they "rick rolled" us and called us bad words like the "n word"

Fantastic experience: Friendly environment

Fantastic experience: Great service

Negative experience: I went on Black Friday my mistake. The little store was crowed. This being day after a holiday and being Black Friday i thought there would be a sale on items in the store after all their website said so but mistake number two. The staff was helpful and i did get what i went for. Just a little disappointed because i could have went to walmart and got the same thing.

Fantastic experience: Lots of games

Fantastic experience: Great store, very helpful staff

Negative experience: Such poor customer service.

Fantastic experience: My one stop shopping for everything Xbox, PS4 and Nintendo. From the consoles, peripherals, new and used games this is as good as it gets! Buying used games allows me to buy alot more games over buying new games at $60 a pop! They also sell all of the online gaming prepaid cards so getting a gift for a gamer is simple and easy without trying to figure out what game they may like. Just get them a Gamestop prepaid card if you're really in doubt about what to get them. It's also a great place to buy your new release game titles on release day so you can get pre-ordered extras that come with the game for pre-ordering it through Gamestop!

Negative experience: Too expensive for 1 game!

Negative experience: If you say you have a game because the box is out to showcase. Please have the game when i bring up. Christmas time child wanted that game.

Fantastic experience: The best place to buy all new and pre-owned games!!

Positive experience: Ok store

Fantastic experience: Great place to buy your games I enjoy coming to this one the most James the manager is super cool usually very clean and very organized, even though they have so many people coming in there messing stuff up all the time for me it's a great area the personally if you go in there I would ask for James some people can be snooty but for the most part it is nice and convenient if you live in this area I wouldn't avoid it and go out of my way to go somewhere else either way I love it

Positive experience: Crummy location

Fantastic experience: The young woman who was working was extremely pleasant & helpful.

Negative experience: Probably the WORST GAMESTOP ever. Its dirty and theres usually only ONE person working, even when its busy.

Negative experience: Ive had problems with this game stop in many ways. Mainly is that a few of the employees are listless and almost angry in response to my patronage. Trying to get information on new games, expected and incoming releases is spotty. They arent keeping track of gamer related information and dont seem to hire people who are avid or excited gamers. I dont usually hold a standard for game stores but this place always brings me down and makes me feel negatively about every visit.

Negative experience: I preordered Naruto to Boruto Shinobi Striker... and they said they couldn't give me the preorder bonus smh. It was a huge waste of time.

Positive experience: If you are a gamer this is the place for you to or the kids to go. you can buy new games used games you can trade games for games... Good spot!!

Fantastic experience: Great place to shop.

Fantastic experience: My Son Loves coming here all the time because they have alot of Specials going on here and great prices.

Fantastic experience: The best one I went too

Fantastic experience: Great place. Awesome staff.

Positive experience: Good stuff

Fantastic experience: The guy that works there is awesome and it has so many wonderful games

Positive experience: Not the best GameStop in the neighborhood but definitely not the worst! The choices are limited in the games you can choose but the quality of the video games that they have or excellent!

Fantastic experience: Placed a hold for a game online and five minutes later got the notification that it was ready. Fast and easy transaction without a hard upsell on their yearly program thing. Even picked up a pair of Doctor Who socks!