GameStop

Fantastic experience: Great!

Positive experience: The employee is especially nice.

Negative experience: Horrible experience , arrived to the clerk on their phone , then not offering any assistance, while looking around randomly just said "Oh were closed now"....no asking if we were going to pay for anything , no heads up prior , just closed and we gotta go. It no wonder these stores are shutting down left and right.

Negative experience: Cashier literally sent his goons to attack a man and his family cause the chaser was sbeing rude

Negative experience: The people working at this location have no professionalism whatsoever! They deserved to be let go!

Negative experience: They no longer sell physical copies of Steam Gift Cards. The reason they give is that there is too many scams dealing with the cards so they only print them on receipt paper and only allow cash only because they are not authorized to sell gift cards using banking transactions. Yea they are not trust worthy at all. Also the person blatantly stated they only sell receipt codes of $50 and $100 and no other amounts which again sounds like a huge scam. A bit of advice that is literally written on game cards is to never use a receipt code and only use authorized gaming card codes because receipt codes are too easily stollen.

Negative experience: This has to be the hardest Review i've ever had to write for this gamestop and this GameStop alone. i'd like to start off by saying i've never had a problem with gamestop, let alone this one since it's within riding distance and not out of the way from work. this has be my favorite gamestop since it's close to me not just in a way of distance, but it was one of the first ones i've been to. but this review has to be the hardest one i've had to write. I just got off work and was considering getting Echoes of Wisdom from Gamestop if they were going to have a late night early release that was the condition, if not then i'll pick it up on my way home from work tomorrow. that is until i went inside. i'm barely in the store for a second, there were two employees there one male, one female. the Male welcomes me in and the female stares me down. i start to ask if they were going to do a late night release of "Echoes of Wisdom" but i was barely able to get the title out before the woman decided to cut me off by stating no. i thank them and walk out. This was between 430pm and 45pm on Wednesday September 25. i say again, this was the hardest review i've had to write.

Negative experience: Of all of the locations this one is literally the worst. Workers are rude and they are notorious for never answering their phones. Don't waste you time, go to a different location

Fantastic experience: I like gaems

Fantastic experience: Brandon is a god damn legend, he's like the kindest GameStop employee on earth; he is such an example of how a human has to be. He touched the ETB box I bought there and 2 hours later I pulled a hit with a value of 60 dlrs. Very kind and friendly, he also answered all of my doubts... and yeah the GameStop was good, nothing unusual.

Fantastic experience: Brandon at this location is a legend. Always gives me great information when I come in and hooks it up with whatever deals or discounts the store is running at the time. This guy should get commission because I always leave with more than I intended on buying. Solid guy, great store.

Fantastic experience: I stopped in here to see if they had PS3 controllers. They did not but I did receive recommendations on where to go find it. I was greeted when I walked in and helped. There were other customers in there as well. Store looks nice and clean and there’s cool stuff in there. Would recommend.

Fantastic experience: There systems always down ?

Fantastic experience: Holden very helpful very knowledgeable in games .very polite also Autumn best Gamestop in Tucson 10 stars

Fantastic experience: Excellent customer service I will be going back to this one for all my gaming needs

Fantastic experience: Came in to buy a birthday gift that I was unsure about Autumn the store manager helped me easily find the exact game that I needed to get for the gift, and made the payment painless and quick. Great customer service and big selection of games. Will always suggest this Gamestop location to others.

Negative experience: This place never has what a GameStop store is supposed to have. They ask you to go online because everything in this store is overpriced. The staff is usually in a bad mood all the time. Go ahead and buy gift cards from this place and get your stuff online. You will waste your time because they never have the products that they should have. Waste of time and gas

Fantastic experience: Autumn is the absolute best :)

Fantastic experience: Very helpful!

Fantastic experience: Great service

Fantastic experience: Very nice great staff they are chill can always make good conversation

Negative experience: Theo is the worst person to deal with ever he was lazy didn't wanna do his job what so ever i had to drive a hour away from my home store just to get the proper help from another game stop associate. If you go to this store deal with any one but him lazy and highly in professional

Fantastic experience: Tray (trey???) and Rochelle helped me out. Thought my ps5 was toast. Nothing would load after I bought a game. I went through PlayStation, and Best Buy where I got the PS5 and google. Reset and deleted and redownloaded everything even my router was reset and I couldn’t get it fixed. Brought my ps5 in to probably get rid of a “broken” console and Tr(a)(e)y ran thru what he could think of and got it working again. 10/10

Fantastic experience: Great place to shop and have fun while doing ot

Positive experience: Great customer service have a great selection of great products

Negative experience: I went in to buy a refurbished controller the employee ran the analog stick test and everything worked. 15 days later and the Left analog stick is falling off and the controller won’t take a charge.i have to fold the charger in order for the controller to charge. I bought i brand new ps4 controller charger because I was convinced into buying one. The controller charging port is loose. It seems like GameStop fixes broke controllers to last the 2 weeks so you can’t return them. I will spend $30 more and buy somewhere else. This is the second time I’ve had a problem with GameStop controller at two different locations. DO NOT BUY USED FROM GAMESTOP! YOUR PRODUCT WILL EVENTUALLY STOP WORKING!

Positive experience: Smaller than I thought it would be, but ok. Gamestop can either be a great place to shop, or the option of last resort. I don't think there is an inbetween.

Fantastic experience: Great store and staff

Negative experience: This is my third trip to this store for the same game. They didn’t have all three times and communicated that they did Definitely the worst location in Tucson.

Positive experience: They still rip you off when selling a game or gaming system back.

Negative experience: Would give it zero if I could the customer service here was so bad ! Grabbed a game that was on sale and it rang up a higher price so I said that’s the wrong price he said it was a old sticker and that he can’t give me the lower price because they forgot to take off the sticker and that it’s not his fault I should be paying more because they can’t do their job I will no longer go to this location since they don’t know how to do what they get paid for !

Fantastic experience: Awsome servies

Fantastic experience: Always friendly service. Tho GameStop is GameStop, I do enjoy coming to this location

Fantastic experience: Best game stop in town.

Positive experience: Wicked friendly staff

Positive experience: Manager was a little rude but overall good store. Tons of stuff to purchase other than video games

Fantastic experience: Very helpful and personable. Clean store.

Fantastic experience: Needed to make an exchange and the manager and staff member made it very painless thank you

Fantastic experience: The customer service was good, She was really nice and friendly. There is A lot of good merchandise and good prices.

Fantastic experience: I really like atmosphere, friendly employees, & a little feel of retro PS quite unique compared to other GameStop

Positive experience: Very knowledgeable and attentive sought out the best accessories and price for me

Fantastic experience: The employees have a great energy for the customer.

Fantastic experience: My fun place!

Fantastic experience: Had a great experience! Jasmine was such a wonderful help answering many different questions. Thanks for the help!

Positive experience: Item was sold as new, even though it was a bit dirty and had been used before, but is working with a constant humming noise. Staff was exceptionally friendly and masked; went above and beyond to help and make feel comfortable.

Negative experience: Only positive was that I was able to find the Switch console I wanted and trade in my old one. Customer service was the worst I've ever experienced. Only stood there and said ok when I said what I was there for. Very awkward and not friendly at all. Hardly communicated any of the process to me during the trade-in. So little, in fact, that she just started deleting my info off the old console as soon as she had it in her hands, before even bringing out the new one. Which didn't allow for any transfer of game/save data, which means I lost it all. 100s of hours of gameplay progress lost. Very upsetting. Would avoid this location, if possible.

Fantastic experience: This one of the best locations in the city. Matt is a great rep and the rest of the store. Always feel very welcome and confident in there knowledge. Thanks for making my day so much better

Negative experience: Went to buy the new Call of Duty and was asked if I wanted to buy 10 more things. I was in a rush and dont like being pestered. If I want something, I'll ask for it. Went a few days later to get the new Battlefield and the same exact routine happened,at a different store nonetheless. I usually just do digital downloads but with new games I prefer the disc so I can sell if I dont like it.

Fantastic experience: Marco and Tracy were both so extremely helpful and knowledgeable. Gamestop is lucky to have them and they go above and beyond to help people. Thank you both. It's technically not the closest location to me but I'll never go anywhere else after my experience at this particular store. Thank you both so much.

Fantastic experience: Great customer service, amazing selection!

Fantastic experience: Super helpful!!! I have the membership and every month I get 5$ off :)

Fantastic experience: I came by today and Emily helped me pick out a pop vinyl and she was super helpful!! I really liked the new Cruella ones!

Fantastic experience: Very friendly staff, opened up right on time when I came to pick up the new mass effect.

Negative experience: Required masks against CDC guidelines, GameStop doesn't believe in science. One star.

Negative experience: I am 12 years old and I called this GameStop to ask about a game, and the man working today was cussing at me and hanging up on me and my mother. This is the worst experience I have had with GameStop. On May 18th at 3PM. I stated this time and date, so the man responsible can be held accountable. I love GameStop and I feel like this was a mistake on him and not GameStop itself. Please get back to me when the man responsible gets held accountable.

Fantastic experience: Very helpful and friendly staff it was quick and easy to find what I was looking for

Fantastic experience: Great, except I have Xbox 360 and no one has 360stuff anymore. Except GameStop referred me (reefer'd me)to Bookman's. Cool move on there part

Positive experience: I have found this location to be hit or miss when it comes to customer service. Some days are great and other days I wish I would have bought on Amazon. It's always clean and not usually busy, so you can get in and out quickly. They definitely aren't the cheapest in town, but its the place to go for pre-orders.

Fantastic experience: Addicted

Fantastic experience: Some of these places have employees who are not as nice. Service at this place was great.

Positive experience: This location used to be one of the best in town. Lately the staff have been rude and unprofessional

Fantastic experience: The staff is always beyond helpful. Never a bad experience here

Fantastic experience: Wonderful customer service. Feels safe and clean inside.

Fantastic experience: GameStop I didn't get my PlayStation 5 did get in line I am mad however I still got some good deals and I must say I have everything that people that work at that GameStop are very helpful and very nice I will go back there again

Positive experience: Overpriced

Negative experience: Place a joke. Just a space for people to waste time. Overpriced even the staff suggests to shop online. Such a sad thing. But the other staff was helpful so it get two stars and not one.

Fantastic experience: Very pleasant....

Positive experience: Pretty good kind of sucks that the only place to get games in town besides big box stores

Fantastic experience: Ownner

Fantastic experience: Friendly and helpful

Fantastic experience: Ken the store manager here does a awesome job I been to all the GameStop's here in Tucson He's one of top managers They always have a good selection of games and accessories Take time to see what you get for trade on your used items

Positive experience: Good service

Negative experience: I put In an online order, clerk admitted to cancelling it for store pick up, she showed extreme attitude and resentment towards me for no reason. Done shopping with GameStop after this.

Negative experience: I spent well over one hundred dollars on a few different occasions and never received any of my reward points. Even though I was told I would.

Positive experience: Small store. Friendly staff

Fantastic experience: It is what it advertises, a place to buy video games. They also have good deals every so often on preowned games.

Fantastic experience: Fun store. Nice and knowledgeable staff. Good prices.

Fantastic experience: Right after Christmas with getting money and able to go buy exactly what I want and it was in stock and the most brand new handheld system out and game I wanted right then and service is always great

Fantastic experience: Gamers. You know what to say....

Negative experience: No testing systems told me to go else where whole he texted on his/her phone

Positive experience: Hardly have anything in the store

Fantastic experience: Love everyone location.

Fantastic experience: It's always a pleasure getting all my games & accessories there. Also Pre-orders (Modern Warfare) Go "Ken!!!" Best Game Stop hands down. Great staff always . I've never had a problem there they couldn't fix!!!✌

Fantastic experience: Jerry at Game Stop was very helpful he was awesome!!

Fantastic experience: Kenny was so helpful. Thanks Kenny!

Fantastic experience: Great Customer Service!!!!

Positive experience: Great friendly staff.. And very helpful..

Fantastic experience: Very nice staff! Small store

Positive experience: Friendly staff, good prices

Positive experience: Nice and comfortable atmosphere. Nice cashiers. Knowable people on games.

Fantastic experience: Great service. Made me feel welcomed , amazing people. Good job.

Positive experience: Expensive and full of non-gaming knick-knaks. Buy games online

Positive experience: Very helpful staff and of course a large variety of video games for new and older gaming systems.

Negative experience: This is a very shady store if you have any issues the manager ignores you. And it would seem they sell stolen property out of this location. Buyer beware and go to another locations. Unless you dont mind buying something stolen then go ahead

Fantastic experience: Very nice and helpful

Fantastic experience: Great service thank you for being so nice and helpful!

Fantastic experience: Very good place friendly

Positive experience: The gamestop Had only one cashier

Fantastic experience: Customer service has always been great. I've walked in said I need a red Xbox controller and was literally in and out of the store in 60 seconds, but if you let them know you're just looking they will leave you alone to do just that.

Fantastic experience: I'm not a gamer at all. My Son is. Either way, the staff is always helpful in finding what you're looking for