GameStop

Positive experience: decent sized inventory, just the average gamestop

Fantastic experience: The employees were awesome, very knowledgeable and courteous as I came in at the last minute before closing.

Negative experience: update there was a big guy he thought he was real tough told me to get out of the store all because I was trying to save this old lady from getting ripped off I literally told the lady that I would give her more money than what GameStop would give her for her games. he got so mad ordered me off the premises lol and these were old games like old super Nintendo and NES he threatened to get his district manager on me games you know she got ripped off I told her to follow me outside she didn't listen to me but still you can't do that to people

Negative experience: The clerk just ignored me I guess he could tell that I don't live my mom's basement like him.

Fantastic experience: My husdend and son and I love to play video gametos kind employees

Fantastic experience: Sweet

Negative experience: I've never felt so invisible. Jordan didn't acknowledge my presence in the store at all. Never offered any assistance and the only words out of his mouth was to ask if I had an account for points. No hello, no thanks for shopping but he did carry on a conversation with a gentleman who came in after me. I'll definitely go spend my money somewhere else.

Negative experience: The employee behind the counter was very dismissive to my wife, and didn't acknowledge her existence until she had to make it known. She made her purchase and was overcharged by $10.00 for one of the games. when she returned to the store about it, the guy told her some lame story and she chose to leave instead of arguing with him. I will be taking this matter up with the manager of the store.

Positive experience: Went looking for a game found it but it took about 10 minutes the games aren't ordered in any actual way

Fantastic experience: The store clerk Tre was very friendly and knowledgeable. He took time to help me find the perfect gift I was looking for.was a very pleasant experience.

Positive experience: Great place to kill time with the kid while mom shops. Not the cleanest place but lots of cool sruff.

Negative experience: This store location made me dismantle my ps5 when I tried to sell it for what GameStop advertises on their app and online and the employee told me no the store locations don’t go on the online prices because it’s “up to” the amount. Even though my ps5 is in perfect condition. GameStop is a rip off and screws over its customers. America needs a better gamer store to stop GameStop

Positive experience: My son was able to go the the broadway location for the prerelease of the switch 2 and was able to buy the switch 2 and other switch 2 accessories. They had all the switch 2 products available and well stocked.

Fantastic experience: They literally have retro games and good customer service

Fantastic experience: Good recommendations! And a friendly staff

Fantastic experience: Been going to this store since it was FunCo Land...then EB games....now GameStop. This GameStop still the best I ever been to my whole life. We are lucky. If you can't tell in my 30s now and can happily say good store

Negative experience: Rudest employee I’ve ever met. There was a line of maybe 10 people that were waiting to go in for some new Pokemon releases. The employee gave numbers to every single one of this group of friends, but not the 2 people that weren’t part of the group. The employee didn’t even try to make it fair for everyone and this group was allowed to buy all the Pokemon cards. When I brought this up to the employee, he was extremely disrespectful and rude about it and said that they were loyal customers as if that makes it fair to anybody else that wants to shop at GameStop. I guess you have to be a loyal customer to GameStop to get a chance at Pokémon cards these days. I understand that there is a shortage on Pokémon cards however allowing this group of friends to buy out the entire restock is absolutely disrespectful to all the other Customers that waited in line I will be filing a complaint with customer service on this employee and also speaking with their district manager about this.

Fantastic experience: Good prices good customer service good products, you tell them what you're looking for and they'll help you find it if they don't have it they will recommend other places of the businesses kids are allowed to roam free and touch everything believe it or not they even sell shirts and little plushie toys and figurines and and such believe it or not they even have video games where whole family can exercise and play and work together.

Fantastic experience: Best GameStop around! Regularly go there because their workers actually care and take the time to get to know you. They know what I'm looking from the moment I enter the store! A++ service, they should be recognized!

Fantastic experience: Game prices are amazing

Negative experience: The store was closed when is middle of the day.rude people yelling from inside saying is closed unperfesional people.

Fantastic experience: I did know GameStop does really great deals there

Negative experience: terrible customer service. staff also lies about certain purchases just because of laziness, so I no longer trust them…

Fantastic experience: Love it! Favorite place to go great customer service! Love the employees

Fantastic experience: Adam was very helpful and had a lot of information to give to my husband will come back to him in the near future

Negative experience: I am FURIOUS. Nothing. Not one thing we bought today is working. Both games? Corrupted data. PS4 controller? Worked for 30 minutes. Called the store 7 times. No one answered. Tried calling other locations, no answer. My kid is super disappointed guys. Do better.

Fantastic experience: Trey is a really good customer service agent. Store was busy and he was working as fast as he could while being attentive to everyone’s needs. Thanks for being you Trey.

Negative experience: after 4 days on the phone with customer support I was told to go into the store. The guy behind the counter offered to take me out back and beat me to death. Then I was told I will have to pay for pro membership the rest of my credit cards lifetime with no expiration date. oh yeah! Then they banned me from every store in the country! ALSO was never able to speak with any managers!

Fantastic experience: Had a great experience buying my PS5! Logan an some of the other staff were very helpful. Keep up the great work.

Fantastic experience: A large variety of games and friendly staff.

Fantastic experience: Shout out to JP. Great service!

Fantastic experience: Great place great workers. And they got a red bull fridge. Love it

Fantastic experience: Great customer service. Good variety of games and accesories.

Negative experience: Employee didn't seem to want to answer any questions I had and didn't seem to actually have the game I was looking for as their website said they did.

Negative experience: I recommend going to the Campbell or Valencia locations as this particular one offered no help or advice and said there was nothing he could do for us. We hopped on the phone with the Valencia and Campbell locations as soon as we left and they were baffled by what the employee had told us and said it was a fault on that stores behalf and even apologized for they're behavior! Props to the other locations!

Negative experience: Brutal unfriendly service glad I found EverChange on Speedway.

Fantastic experience: Fast service, for only having one employee. He was friendly and helpful. I just have a problem with paying $10 Dollars for a 1 year warranty, that if you use the warranty once before the 1 year is up you have to purchase a whole new year for the item you exchanged. But still love the store.

Negative experience: This store sucks. Watched the manager and an associate help a customer scam their way into a new controller.

Positive experience: Nice story with lots of options for things to buy and workers are pretty nice too.

Fantastic experience: Helpful and kind sales staff.

Fantastic experience: very helpful and experienced associates. helped me find exactly what I needed

Fantastic experience: Excellent customer service! Thanks!!

Fantastic experience: Awesome service the dude behind the counter had alot of old school and new knowledge about every game and item to purchase not to mention he was all over the place. He either was helping someone purcha, another pick t-shirts, recommended Pop figures, and helped like 3 moms pick games and consoles.

Fantastic experience: Super helpful and super friendly

Positive experience: We had a good experience, purchased x box game pass card

Negative experience: I ordered an Item here and drove 30+ mins to come pick it up. When I get here they try to give me a different item and when I tell them no. They then inform me they never had the item in the first place. Big waste of time and a terrible job with customer service.

Fantastic experience: The guys at the store are awesome - I like the new Pokémon display too Makes it easy to find stuff.

Positive experience: Nice store, decent workers. Parking can suck sometimes cause the amount of stores in the plaza verse parking available

Fantastic experience: Great service, great employees. Good place to buy, sell and trade games.

Fantastic experience: JP and Ali were amazing at getting me set up with a new Xbox. I'll definitely go out of my way to come here again.

Negative experience: Went to this store last week and I saw them unboxing Crown Zenith tins to be released today on the 2/17. Came early to the store and was told "We will make them available later today" I believe they are keeping stock for themselves or for friends. Bad business.

Negative experience: Store is nice and organized, but the manager was NOT helpful. He had very little patience, couldn’t answer our questions without making sarcastic remarks and honestly made us feel “dumb” throughout the visit.

Fantastic experience: First of all. Shout out to Autumn for being the best GameStop employee I have had the pleasure of encountering. Super helpful, friendly, and knowledgeable. I was in today, while it was busy, and there was an angry person. He kept his cool and managed the store very well. Keep up the good work man! As for the store, very clean and well organized. I was able to find some great pops and collectible figures. I always spend more than I had expected, as there is so much cool stuff. Happy gaming everyone!

Fantastic experience: Stopped in for one Playstation game and left with 4 for $40...Can't beat that deal!

Fantastic experience: Good customer service. Knowledgeable.

Positive experience: Very friendly and helpful staff.

Positive experience: Very organized. Their 50% sale was good

Negative experience: When you have to wait over 20 minutes waiting for 3 people ahead to trade and the only person working is being extra taking much longer than necessary to get to the next customer. Asking for the id multiple times and then having to write everything down on paper separately all while trying to sell stuff he apparently was not interested in. The lady behind me feel asleep and now someone came in with a canister and started spraying. I had quickly exit without making my purchase, because I am allergic to many thigs including pesticides. He was spraying it all across the bottom of the game racks where there were games too....will not be back here

Negative experience: They don't have the correct store hours from their main website or Google maps. Really disappointed.

Negative experience: Google says it’s open until 9PM but it closes at 7PM….update your google page please

Fantastic experience: Awesome staff good selection

Fantastic experience: This location's waaay better than the Old Spanish one.

Fantastic experience: The employee helped me find the games I was looking for and let me know about all their sales.

Negative experience: First of all we get you close at 7 you've reminded us every 5 minutes for the past 35 minutes..... Couldn't even buy anything anyway cuz you kept bugging us about closing it's not 7 yet....Also update your hours on Google as well.......

Fantastic experience: The people here are always helpful and informative. They replaced my headphones quick and fast

Positive experience: Great store just alttle pricy

Positive experience: Is it me,.or does GameSpot always feel like it could be more...and also feels Circuit City doom vibes. Decent selection of discount games.

Fantastic experience: Alot great new improvements with the new store leader. Customer service is great, they answer all of the questions with tons of knowledge. Its amazing to see the chnlange leadership makes in a store. Love this place was my first Gamestop in Tucson.

Fantastic experience: Excellent customer service and always Great deals

Fantastic experience: The staff were very friendly and helpful.

Fantastic experience: Dude working was super cool. Grabbed the right game for the wrong system and he casually asked if I wanted it for the previous generation or current. Went and grabbed the game for the right system and that was some real bro moves. I appreciate it.

Negative experience: as it slowly goes out of Buisness… it just shows how corporate completely ruins a Buisness. Horrible smell also. Idk if it was the guy In front of me but jeez…

Positive experience: its ok. was somewhat disappointed with the lack of variety, but what they have isnt bad. good prices, nice workers. they just need more games to attract more people, at least thats what i think is best.

Fantastic experience: Fantastic store with amazing, helpful staff! Always find something here, huge variety!

Fantastic experience: Great service and great selection of figures as well.

Negative experience: Attempted to trade in games, an associate told me to stand behind a line of 15 other people when I had already been waiting there for a solid 30 minutes to be helped. Left and I'm never coming back to this specific store unless y'all get rid of your current staff and hire people that care more about customers than numbers.

Fantastic experience: Helped my son tremendously thank you Game stop !!

Fantastic experience: The young lady clerk was very friendly and very helpful.

Fantastic experience: People here are really nice and even remembered my name

Fantastic experience: Great store and the employees are super helpful. ☺️

Fantastic experience: Always love a trip to GameStop and the employees are always very helpful. Except sometimes during Christmas when they just get slammed!!

Fantastic experience: Jp was awesome very knowledgeable and able to multitask very well

Negative experience: Very small collection of items. I was thoroughly disappointed to see they didnt have hardly anything for the xbox 360 and the pc section was lacking.

Negative experience: Never met less interested employees at any business, ever.

Positive experience: The employees working were extremely knowledgeable and helpful. I believe I spoke with a JP about the Oculus 2 device and he set one aside for me as I was on my way

Fantastic experience: It's Gamestop. If your looking for fast friendly service they've got it. Keeping in mind they can only move as fast as their computers allow. Otherwise you know what this store is. 10/10 exactly what you expect.

Fantastic experience: Great place to shop and great deals

Fantastic experience: Great service n great people working there

Fantastic experience: Great service lady was very friendly and helped me immediately!

Fantastic experience: Great customer service, they even reach out to other stores to find the product I was lookig store and got the best deal! Love the staff

Fantastic experience: Great store getting a refurbished Xbox 1 x

Fantastic experience: They are an awesome team there! Fast, Friendly, Fun!

Fantastic experience: Fast knowledgeable friendly staff members clean store environment

Fantastic experience: Helpful, friendly staff. Always welcoming and encouraging. Pleasant to see familiar faces who remember me. =)

Positive experience: Wish they had a better switch selection for games and better pre-owned prices for switch games!

Positive experience: As most game stops are closed, this one is open and has a large selection of games and merchandise. Very nice staff

Negative experience: Wasn't greeted when I came in even though the store was basically empty when I came in the prices are still really high even on used games. I looked around for about 15 minutes without ever being asked if I needed help looking for anything or to see I had any questions about any new titles I may be looking for. By the time I decided to leave I was pretty much ignored the whole time and didn't even get a have a nice day on my way out the door. All in all I may have bought something had I had some kind of interaction with someone in the store but I was pretty much left trying and failing to find anything of interest.

Negative experience: Reporting this store for disability discrimination. One of the little boy's that work here mocked my disability an ignored everything I had to say.

Fantastic experience: Had a good chat with Aiden and helped me out alot with what games I needed and product I should get keep up that great customer service

Negative experience: A female employee at this location was severely lacking customer service skills. On top of that, after I asked if they carried any Pokemon cards, she takes a pack and slams it on the counter and doesn't say anything. This appeared very unprofessional and not to mention the physical quality of the cards is what determines the value of the card. She very well could have damaged those cards, costing money to GameStop and damaging their customer relationship that took so long to build. It really is disheartening that basically no matter what location, you can Bank on there being a snobby, know-it-all employee. I'm not saying it is all of the workers, I have met some really cool GameStop employees but that was years ago. If you enjoy conversation with condescending people this is your place.