GameStop

Fantastic experience: just want to say i went in for help with my ps5 and cody and james have amazing customer service ...everytime i go in there its always a goos experience but today they went far and beyond to help me just wanna thank you guys

Positive experience: Aside from all the other reviews, i've had nothing but good experiences at this game stop. All I can say is gamestop is game stop.It's corporate.

Fantastic experience: I'm a tweeker

Fantastic experience: The staff I met at this GameStop at the Foothill was extremely nice and helpful. I'm currently buying Xbox 360 physical games for my retro collection and the employees helped me with any questions or concerns I had. I want to give a personal shoutout to Kaden, Tyler, and Cody (the boss/manager) for helping me out and answering any questions I had about buying Xbox 360 physical games when I was at their store. I would highly recommend going to this GameStop location versus the other locations in Tucson and I will be coming back in the future if I need to buy more games in person. The attached pictures are the Xbox 360 games I bought at this GameStop.

Fantastic experience: GameStop will be missed

Fantastic experience: The staff member i had the pleasure of meeting was very helpful and polite! Thank you!

Negative experience: GameStop is now charging more than scalpers online for pokemon. 200$ for UPC that's 120$ across the street normalish retail or 140$ online at the "market price" insane

Negative experience: Honestly a little sad. I have been going to this location since I can remember, when foothills mall was still open. Today I walked in to grab an Xbox One S pre owned and I opened the box and was not too happy. I got a white one that clearly hadn’t even been wiped down, and was owned by a smoker so I had to wipe off nicotine. The console controller didn’t match the Xbox which is fine because it was pre owned, but I was given a micro USB cable that doesn’t charge it and is 2 feet long. I then finally got to turning it on… nothing at all has been removed. I had to factory reset it, thankfully the prior owner didn’t have it pin locked. This was a really upsetting experience for one reason: I’m an agoraphobic person. My mom went to the store for me to get it. She asked multiple times if everything was in the box, and was told yes. I was on the phone with her. I’m sorry guys, but it seems quality has gone a little down hill at this location. I would’ve appreciated a thorough look in the box and a a wipe down on the console. I appreciate the price, but I could have gotten a brick if it had been a pin to sign in.

Negative experience: Horrible service, cards over priced for a distributor store. Sent in a card to be graded and it came back a 10, magically my account was deleted and they are holding my card hostage. Do not use this store for anything!

Negative experience: One employee on a Sunday afternoon in December. Nice kid but he was set up to fail.

Fantastic experience: Good place to buy and sell good games goods goods team

Fantastic experience: I had a wonderful experience today at my local GameStop. Milo was a incredibly helpful employee and I will definitely be coming back here. Cody has also been amazing as well.

Negative experience: So the new guy replacing the redhead, his name starts with a J. However I go in to look through some cards and as I’m doing so he begins throwing some weird tantrum with empty boxes, huffing as he passed me. Then as he starts talking to customers and I notice they are giggling at me. I go to check out, he loudly proclaims that I stormed out of the store once when he was on a call and he was glad to see my patience has developed… It was a very weird experience; but with him having people giggling and staring I just reminded him he has the wrong guy and yet he doubled downs so I paid and left. It made me cancel my membership as that’s what I’ll do from now now on. The guy definitely seemed the type to use my address for weird purposes. Definitely miss Mike and the redhead but not enough to stay at a store with an employee I don’t feel safe with.

Negative experience: You run a renewal scam and make it impossible for people to opt out and get their money back. I called more than half a dozen times yesterday and visited two stores and both said they did not have the power to discontinue the yearly and both directed me to customer service phone which said each time to reserve your place in line without an option to wait; absolutely ridiculous that it should be this hard, the second store said he wasn't surprised because you auto enroll and no one told us it would renew and there was no notice of renewal coming up for us to address before you charged, beyond shifty and scandalous but rest assured if you will make this right and your disrespect will not be tolerated, this is not how you treat customers who spend hundreds and then lose them over less than 30 dollars, your company and process are pathetic

Fantastic experience: I've recently started coming to this location to use the psa service and the staff has been great!! Very helpful and informative and provide helpful suggestions to make the process easier.

Fantastic experience: Support the store, come shopping anytime you’re close

Negative experience: Useless. Couldn't help with anything. Gamestop just seems to be a crap company. One of the workers was friendly, but the other guy (who maybe was a lead) was a jerk. Waste of time, don't shop here.

Negative experience: Called the store at 7:02pm on 11/18 and asked if they had a game in stock. He said they have it available so I let him know Ill be over in 20 minutes. When I get to the store at 7:23pm there was a sign on the door saying the employee stepped out and would be back at 7:29pm. This was NOT good customer service. The employee knew I was coming and would be at the store around 7:20pm yet he chose then to take a “break.” We drove extra just to stop at this store, this made the store loose a $70+ sale and probably a customer.

Fantastic experience: Amazing location always! Never disappointed these are the people you wanna get connected with about anything within GameStop. Cody, James , Nick and the rest of the crew absolutely beast mode man. Just wanna give you guys a huge thank you and for business as well. Ill keep seeing everyone as the future goes

Fantastic experience: I always have a great experiance at this Gamestop, Cody in particular one of the managers there, has helped me soo many times with games or getting my app on the phone to work, looking for deals and special items and preorders. I heavily recommend that Gamestop gives him a raise.

Fantastic experience: James was a delight and professional I walked in with a damaged controller that was under warranty and he took care of me and also renewed my membership it was very helpful to have him assist us

Negative experience: Never go to Gamestop again. Ever. They should have died after the pandemic. They aren't going to buy anything even though the WEB SITE says what you'll get for different items. STAY AWAY.

Negative experience: Failed to sell me an item that I was told I can pick up after another location had called to verify and the employee couldn't help me in purchasing this item extremely upset with this location as to helping out there customers

Positive experience: Clean and very well organized. The staff is wonderful, very knowledgeable, so kind. They offer good prices on gaming items you wish to sell also. Have fun everyone.

Negative experience: The CEO changed the corporate stance on the warranties. Even though they had claimed to bring it in and get a new replacement the same day or they would order. Now they force you into refurbish. So I brought in my 180.00 elite controller that the adhesive was failing on the grips, which is actually a common problem. Not only did I not get anything th day I came in, I was told nothing refurbished in the area, so I would have to keep calling in and wait, or I could do the online way, which would be quicker. Now I have no controller, and the current status of my controller is waiting for product availaability. The warranty was this places only selling point. You can get everything they have including way more options at affordable prices on all electronics at someplace like Best Buy. Honestly even target has a better warranty now. I bought my controller back when they said bring it in before the warranty is up just even if there is nothing wrong, to oh you have something legitimately wrong with your device? Let me get you used and refurbished from some chain smokers house?, so I literally poured 70 dollars into your awful CEOs pocket. GameStop is so pathetic and obsolete, that digital is crushing GameStop. They are financially struggling. You know when their cowardly CEO changes these policies so he has more money, and then literally says the government should make laws that consoles be REQUIRED by console manufacturers to have a disc drive. Lol, all I hear is, GameStop is going out of business, I want my CEO wages, and the government should force the consumer to purchase the products we sell. No government will ever mandate something so crazy and anti consumer. GameStop sealed its fate with this warranty update. I would strongly suggest purchasing your product from somewhere where the warranty means something.

Negative experience: Simply the worst customer service I've ever seen. Blank looks, rude comments to simple questions, and laziness. I asked about headsets and the guy refused to help me out with the ones up top. "ugh, I'd have to get a ladder, just look at the ones down there" These kids are going to stay here forever. Edit: pop figures suck

Fantastic experience: Always find my stuff here because people forget about this location

Fantastic experience: Since I moved to Tucson this is only gamestop I go to.

Fantastic experience: Its close to where i always am and not over crowded . Always staffed by knowledable staff what I've seen.

Fantastic experience: I love this specific gamestop. All the staff are really helpful and kind. Plus the manager is one heck of a dude!

Fantastic experience: I hope all stores are run the way Cody runs this one! Excellent service and great trade in value!

Negative experience: No retro games

Fantastic experience: Very good place for quick service and being very friendly

Fantastic experience: Amazing customer service. Seriously. Cody went above and beyond to help us. You never see service like this anymore, thank you thank you thank you!!!

Fantastic experience: It have games

Negative experience: My daughter wanted a used game from GameStop so we go she finds the used game and of course a new one as well. The manager at La Cholla and Ina is unprofessional and rude not sure why he's the manager. He didn't feel like putting the plastic cover on the new game even though the other employee gave it to him I got no receipt and he tells me as he hands me the games you can't return new games anyways what are you talking about? I guess not without a receipt.This is why people shop online so we don't have to deal with rude people with no social skills. He definitely needs a course in customer service!

Fantastic experience: Very friendly and they had exactly what I was looking for plus some stuff on clearance that I didn't even know I wanted till I saw it. Way better than other GameStops

Negative experience: Could have better customer service they are rude

Fantastic experience: Love gamestip

Fantastic experience: Thank you Roman for your help and patience. I love this new Xbox. This location is always friendly and helpful.

Negative experience: You order something. Suppose to be in February. Here we are in April hasn't been shipped. Now a year later. Still haven't received it.

Positive experience: Always helpful and very knowledgeable when it comes to gaming.

Fantastic experience: The staff there where really nice. Good service

Fantastic experience: Love this place, super friendly and always inviting

Fantastic experience: Ordered a few things from this location from the manager Mike. He's very helpful and professional. Would order from him again. Still waiting on my star wars wrecker and tech figures tho. Where are they Mike?

Negative experience: Asked employee if they had the new Pokémon product and I knew they had a couple in a box. All he told me is no they do not and no other answer. Backdoored? Or at least tell me they are preordered nothing very bad customer service

Fantastic experience: One of the better locations in town, Mike and the others offer great customer service that attends to your needs.

Fantastic experience: Super friendly very knowledgeable and didn’t laugh when I asked what probably seemed like silly question from a non-gamer!

Fantastic experience: Still the best place in all of Arizona for your gaming and refreshment needs.

Fantastic experience: Great service!!!!

Fantastic experience: They treat you like a king, awesome service and price matching

Fantastic experience: I went to Gamestop at Foothills Mall because of a problem I was having with a controller. Corey listened carefully to what was going on, helped me understand what was broken and gave me options on what to do. His customer service was fantastic, caring and so helpful. I highly recommend.

Negative experience: Young kid wasn't very friendly, nor helpful. Finally got him to look up a game at a different location. Told me there will be one there, drove across town just to find out he lied to me. Bad experience.

Fantastic experience: Very cool staff I’ll be coming back often

Fantastic experience: Calling all gamers!!!!

Positive experience: Very nice and helpful employees.

Fantastic experience: Friendly staff, found some Pops I was looking for, so I left a happy customer

Fantastic experience: Great visit today. I was assisted quickly and efficiently. Keep up the great work.

Negative experience: Can't get anything older

Fantastic experience: Cody the store manager is just really good at customer service and communication. I don't know about other Gamestop's stores but the particular store near Foothills Mall is really great

Negative experience: Horrendous customer service... Please buy your games elsewhere. I had pre-ordered the last of us part 2 on Wednesday. Unfortunately I had a full weekend already planned so I was unable to grab it on Friday when it released. I came Sunday at 5:57, three minutes before closing. The open sign was still up and glowing. I tried the door and it was locked. I called the store and no one was inside. I called again and no one came. It was then 6:01 when the store was officially closed that an employee came in, rushed to the phone and seemed irritated. He waved me away as if I was a bother. After hanging up the phone he unlocked the door and announced that they were closed. I told him I only wished to pick up my game and that I was there before closing. He obstinately told me that the store registers weren't up and running, something that was not my problem. I showed him my receipt and pleaded with him to make an exception. He said he couldn't do it and made a half-hearted mumble of sorry. Once I realized he wouldn't help I left. I wasn't going to waste my breath on deaf ears. To recap 1. I was there before they closed. 2. The doors were locked before closing time. 3. The computers weren't up and running to let me "pay for" a game I already owned. 4. I had my receipt in hand hoping for a simple exchange. 5. the employee treated me as a nuisance instead of a customer. Please do not give them your business, it is not worth it. Hope you find this review helpful. Also happy gaming.

Negative experience: What kind of store fails to update their inventory online so that I buy an item from them and then they refund my money with no explanation as Im driving 17 miles out of my way during a riot filled pandemic for curbside pick-up because they won't let me get it delivered to my apartment? Apparently Gamestop. Nothing but an email with a phone number to call some call center in a foreign country to get no answer. When I got to the store I ask why my order was cancelled and I get told "well we don't always update our online inventory, so this happens from time to time." No apology. No believable explanation as any good business would know that is a definition of a scam. I'm through with gamestop until maybe the going out of business sale, but they will probably screw me there too. At least I got my money back, but what terrible service.

Fantastic experience: My wife hates that this is my second home since I be coming here a lot ( ͡° ͜ʖ ͡°)

Fantastic experience: This place has everything cody is an amazing working he has helped me so much!

Positive experience: Beau petit magasin mais trop chère.

Fantastic experience: Excellent

Fantastic experience: Went in with questions about VR. Lee was very helpful, provided a lot of great insight, and provided FANTASTIC customer service overall. Thanks again! I'll keep coming back because of service like this.

Fantastic experience: The crew working at this Game Stop is really the best. They make up their own games on the fly....no joke, we played Game Stop roulette! And they really go out of their way to help get you what you need. If you live on the east side, I highly recommend heading over to Foothills Mall Game Stop, just to see what you're missing! Best Game Stop in Tucson! Thanks a bunch Cody!

Fantastic experience: Game stop has originals, they have good service and can help what you need good job

Fantastic experience: Went and picked up a couple games on Black Friday. Got a couple great deals! I went in the afternoon so I missed the big crowds around the mall.

Fantastic experience: Best gamestop's ever. Everyone is professional and very kewl. Cody is amazing and very helpful!

Fantastic experience: GREAT customer service! I have been in multiple times now, and even during a very busy time with 2 new game releases they were very friendly and helped me out with getting a credit transferred from another store. I would highly recommend this location for all of your gaming needs!

Positive experience: The people who work here really know the Games on all platforms

Positive experience: Always helpful at this location

Fantastic experience: Great staff

Fantastic experience: Always friendly and knowledgeable

Fantastic experience: Good spot

Fantastic experience: Always nice, informative and professional.

Positive experience: Cool

Fantastic experience: The only gamestop i go to.

Fantastic experience: AMAZING COSTUMER SERVICE!! we entered after they closed and they were so nice!

Fantastic experience: Probably my favorite GameStop location. Always very friendly and knowledgeable.

Fantastic experience: Great game opinions

Fantastic experience: Incredible staff. Cody is the best!

Fantastic experience: Son love it

Fantastic experience: Great service

Negative experience: Staff tried to sell me high on a remote charger while there was a cheaper one at check out i found .they weren't 2 happen on that. But I was .

Fantastic experience: Owner very friendly took my friend Justin H. there to play their games....he lives it there

Positive experience: They were nice here. They didn't have the demo systems to play on.

Fantastic experience: Great pace to get games

Fantastic experience: Good place for games

Fantastic experience: Love game stop

Fantastic experience: Great group of employees esp Mel and Cody. Everyone is very professional and yet friendly and easy to talk to! I wont go to any other Gamestop in town! This place is the best, hands down!

Positive experience: Kyle, was patient and took time to break down and explain things to me. good service

Fantastic experience: Great place. Very helpful. Courteous

Positive experience: Good experience, small wait, fair price given after selling Xbox and games

Negative experience: Acted like we were bothering them

Fantastic experience: Helpful staff.

Fantastic experience: One of the best GameStop's I have ever visited. Staff is extremely friendly and helpful. They always take care of my video game addiction. It's fun to look through the variety of Pops.

Positive experience: Good used games.