GameStop

Fantastic experience: Awesome experience with the service no issues

Negative experience: While trying to ask questions this smf kept talking over me and then hung up because I was trying to understand what it is he was saying they had.

Negative experience: Wouldn’t honor my trade in quote and tried to offer me significantly less is store when I got there.

Negative experience: Some dude name Dylan lied to me and told me my steelbook was given to someone else. Hope dude gets some kind of karma for lying.

Negative experience: I will not be pre-ordering anything from gamestop anymore. I pre-ordered a game here got there basically when they opened and the steelbook I pre-ordered was apparently given to someone else even though there was no one else around and the customer in front of me only bought headphones.

Fantastic experience: Brad was great as well as Sullivan. Was trading in a console and saw multiple interactions while it was checked, great customer service.

Negative experience: You run a renewal scam and make it impossible for people to opt out and get their money back. I called more than half a dozen times yesterday and visited two stores and both said they did not have the power to discontinue the yearly and both directed me to customer service phone which said each time to reserve your place in line without an option to wait; absolutely ridiculous that it should be this hard, the second store said he wasn't surprised because you auto enroll and no one told us it would renew and there was no notice of renewal coming up for us to address before you charged, beyond shifty and scandalous but rest assured if you will make this right and your disrespect will not be tolerated, this is not how you treat customers who spend hundreds and then lose them over less than 30 dollars, your company and process are pathetic

Negative experience: Walked into this location looking for some Pokemon cards. I asked the employee who was on their phone what they had in stock for Pokemon cards, seeing very clearly they sold them here as there is a whole box of loose cards in front of him. He proceeds to say "we don't have any" and looks back at his phone ‍♀️

Fantastic experience: The people here are awesome and kind! Great location!

Fantastic experience: Great place to get games and collectibles. Staff are all awesome and super nice!

Negative experience: Management is horrible new pokemon set got released and my teen son waited in line for 2 hours before a lady comes out a hands the first few customers a piece of paper that grants there packages and says you can come back anytime later to claim or wait another 30 minutes to opening. needless to say that paper didn't mean anything and they dishonored it.

Fantastic experience: Great service was provided by Sullivan! Top notch.

Positive experience: Nice store. Employees are always nice. Always hit this store up on there, buy 2, get one free.

Fantastic experience: Love game stop, such a vibe...

Fantastic experience: Great place for all gaming needs. Great customer service. My new go to.

Fantastic experience: Amen Amen on this place they have a good selection of non violent demonic non occult games

Fantastic experience: Had what I needed, I'm happy

Negative experience: This store is horrible they bait switch you and hold consoles… this store needs to get investigated they have some very fishy and unprofessional employees no ownership.

Fantastic experience: Great Gamestop, been my go-to for years. Sullivan is always very helpful and knowledgeable.

Negative experience: TERRIBLE EXPERIENCE! got help from a guy named sullivan who told me he couldn’t help me find the new mortal combat and then turned around and helped the person behind me find exactly what i was looking for. was also extremely condescending to me for no reason

Fantastic experience: Extremely Friendly Staff, Great Knowledge And Products And Amazing Location. 5/5. Have came here many times.

Fantastic experience: Love this place. They worked with me when I upgraded my console, even finding ways to save me more money and maximize my Pro sub. Highly recommended.

Fantastic experience: Stephanie is hands down the best GameStop employee I’ve ever met, if you can ask for Her, she’s phenomenal and does all she can to help.

Fantastic experience: They're always very nice. Found a PS4 power cord suprising less than I expected to pay. They always have cool stuff in their clearance

Fantastic experience: Maze was very helpful, great customer service skills. Apologize when he was wrong overall great experience. Thanks game stop.

Positive experience: People very nice and helpful. Actually they open and honest about products. Good and bad. Good people.

Fantastic experience: Todo para videojuegos

Negative experience: The person working there tonight was upset towards me at the fact I canceled a pre order. Extremely rude to me making a comment “I knew this would happen” like it’s my fault the game was released a week before GameStop got the game. Not my fault guy

Positive experience: Friendly staff great selection of pop figures. Usually only one person on a register so if you're going at busy times you might have to wait for ring up. That's not a gripe just a fact. Stores always clean and the parking lot is decent

Negative experience: I used to work for gamestop and I know that you're supposed to greet every customer that walks in. I walked in with my 5 year old daughter and then 5 minutes later my girlfriend walks in. Not one of the 2 employees said a word to us and I asked for their distict manager's name, they were very rude. Would have spent a lot of money since there's so much cute stuff but absolutely not spending money at this place where there's zero customer service. Also, you can find everything at least $10 cheaper online so don't bother wasting your time with these clowns

Negative experience: Joel was extremely unprofessional. It was the worst GameStop experience I have ever had. I walked in and waited for over 10 minutes at the register and Joel didn't even acknowledge I was there. He spent that 10 minutes telling a guy he couldn't accept a limited edition PlayStation because of barely viable scratches and saying that his manager was going to chew him out if he gave him the higher value in trade. The guy said he was going to check with another dude and the Joel just stared out into space, still not even acknowledge a customer waiting. I asked if I could return a game really quick while the other customer debated. I handed him the new game I purchased 2 days prior, had a reciept and he told me that it wasn't in the "sleeve" which it never was, it was the last on the shelf and the GameStop employee never put a "sleeve" on it. He started to peel the new sticker off of it and I asked him not too, since the sticker was proof that it was new. He rolled his eyes told me he could only do trade. He said it was store policy, which is fine but no one ever put a sleeve on it, so I explained that and asked if I could speak to his manager. Obviously it needed manager approval since it might be going against policy. He then claimed to be the manager to which I responded "but you just told that guy your manager was going to chew you out if you traded that playstation for the better value." He threw the game on the counter and said if that's how it's going to be then leave. So I asked for his name and left. Don't go to the Cortaro Game Stop. It has terrible customer service. This isn't the first time I've had bad service there, but never so bad that I felt the need to give a bad review or talk to a manager. Between ignoring customers, rolling eyes, throwing games and lieing about being a manager (or not being one to give worse trade values. Not sure which one he lied about)... It isn't worth it. Just take the extra time to go to the GameStop by the foothills mall instead. They are much nicer there and at least say I'll be right with you when you stand at the counter. Joel (which might not be his actual name since he seemed pretty comfy lieing) he was the only one I saw working on 8/14/22 at around 6pm. On the taller and thinner side, with dark hair. Terrible service.

Positive experience: Lots of good products, nice customer service but prices are a little high.

Fantastic experience: Joel is the man, always super helpful, loves his job! He helped me buy a new Xbox and a headset lots of advice and good insight along the way.

Fantastic experience: Nice People and Helpful

Fantastic experience: Friendly staff and great games with great prices

Fantastic experience: Great customer service with very knowledgeable staff.

Positive experience: Video Games

Fantastic experience: Very friendly and knowledgeable staff. I can always find everything I need for my son's gaming hobby here.

Negative experience: Went in for an online return and suddenly it was as if I stepped in the ring with Mayweather. Very unpleasant experience. Make matters worse management didn't even help.

Fantastic experience: Great place for games and service

Negative experience: Employee Rain stole $200 from me. Pathetic! Maybe her OF sales are down?

Negative experience: Staff doesn't know the products they sell. Funny how many know it alls work at gamestop. Ignorant

Fantastic experience: Got what I wanted

Fantastic experience: Hot gamer girl works here, every nerds fantasy.

Positive experience: Good prices on games and consoles.

Fantastic experience: Very good service

Fantastic experience: Friendly employees, decent used game prices.

Fantastic experience: Great customer service, and a great selection of gaming products.

Negative experience: Never find help. Too busy on phone.

Fantastic experience: My son just loves this place. I wonder why lol...

Negative experience: I was just kicked out from here because I can not ware a mask because of disabilities I have. I will not be discriminate against for things I can not control you have lost my business. By the way I have been a customer of gamestop since this store has been opened. You have now lost my family members as costmers aslo because they will not buy from a store that agrees with discrimination against people with disabilities.

Fantastic experience: Such a friendly and helpful staff. They have a great sense of humor, too! Thank you and keep up the fantastic service.

Negative experience: They never gave me the call for the pre order of the PS5 and when I called they said that they didn't even call the people on the waiting list, turns out they only got eight PS5 systems which is bs, so overall I'm not too pleased with them on keeping their customers informed on their products, so I will be taking my business elsewhere.

Negative experience: Extremely pushy service associate. Went to purchase a game that was only $20 and was adding my coupons and even the game warranty without asking. We spent an extra 5 minutes just making sure that he didn't add any extras that would cause my account to lose either any of the accumulated points or add any extra charges that we don't need. If you go to this store, make sure to check before purchasing since they add it and then tell you when you are about to pay.

Fantastic experience: Great service and helpful

Positive experience: Great big selection of games! However, two people working, one customer and no help! The store was clean and well organized.

Negative experience: It was closed at least an hour early and the website said it was open

Fantastic experience: Very friendly service at this location. Clerk Brian took the time to help me 11year old with My Hero merchandise.

Negative experience: They said they wouldn't accept cash how do they expect people to purchase items at the store not everyone has a credit card I understand there is a pandemic but everywhere else accepts cash so that is upsetting was not happy with the service they provided.

Negative experience: Very rude over the phone

Positive experience: You know...it's a Gamestop. Absolutely hate the parking lot though.

Negative experience: Tried to call and ask a question and got a recording suggesting this "Quick and easy " way for Quickstop to avoid actually having to assist someone with a question...Thanks but no thanks Gamestop...will take my buisness elsewhere. You really should try something called customer service...will improve your business I assure you. I gave one star because it wouldn't let me give you a zero which is where I wanted to rate your service.

Negative experience: They keep giving me faulty xbox controllers. Make sure you get the warranty on whatever you buy since i’ve gotten three faulty Xbox one controllers in a row now. Going to gamestop to get a new one is becoming a weekly routine.

Fantastic experience: This place is always my favorite GameStop in Tucson

Positive experience: The guy who helped me was polite and worked as well as he could but it seemed as if they were a little understaffed and the building seems a little dated

Fantastic experience: Lots of gaming options and great deals. Help ready and available with knowledgeable friendly staff. Clean and organized. Great location

Fantastic experience: Always friendly staff!

Fantastic experience: Clean store and knowledgeable people!

Positive experience: Don't think I will ever go back here. I bought a controller and it would not work they would not let me exchange it even tho I had the receipt.

Fantastic experience: Staff was friendly and was able to answer any and all questions I had. The store is well kept and organized. Made it easy to find my game I wanted for my new nintendo swithc.

Fantastic experience: Great place . Very knowledgeable staff and great customer service !

Positive experience: I only give 3 stars, cause we were the only ones customers when we walked in and no one said Hi at even asked coul they help us find anything. And every customer that walked in after us was asked and greeted. I'm unsure why this happened and I find it very rude of the 2 gentel men working..

Fantastic experience: My daughter went shopping for my grandsons for their trip to Japan. She found some 2 & 3 DS games. The staff was very helpful to them.

Positive experience: This location is jambed on the inside. More than a four customers and your stuck, or having to move around.

Fantastic experience: Great help and good gaming knowledge from the guys working there

Negative experience: Worst customer service ever since the new manger got in there!

Fantastic experience: Friendly staff and awesome selection!

Fantastic experience: Helpful staff

Fantastic experience: Always a good experience.

Positive experience: Wish they had better pro member perks

Negative experience: Even though used to cut it was super expensive at least for a Nintendo switch

Negative experience: They are slowly falling apart. I'm not a big fan of this type of video games store. Still miss Game Crazy more.

Fantastic experience: Spend too muchoney here

Positive experience: Small location in strip mall type setting, nice staff and the customers are good too. This is my gamestop by default when I moved but could be (and have dealt with) much worse.

Fantastic experience: The employee got me a chair so I could keep looking and didn't have to leave

Fantastic experience: Shelby was VERY knowledgeable BOTH on the phone AND in person when we went to the store! Shelby is also very personable and patient. It was a truly great experience we had going to this Hardtop at Arizona Pavilions tonight!

Fantastic experience: Lots of game.....

Negative experience: Very rude associates. Simply walked in, wanted to buy a $400 PlayStation 4 Pro. All I wanted to do was check out the condition of the box before purchasing to ensure it wasn’t damaged. When they realized they would have to go get it out of storage they got lazy and made a lame excuse that it was company policy not to show the box before I gave them money. Will take all that money to a less sketchy business. Plenty of retailers sell playstations.

Positive experience: Good quality merchandise but the employees seem bored and careless.

Fantastic experience: Friendly & knowledgeable staff, great choices in games available old and new. Plus tons of cool gift ideas, apparel, and more

Fantastic experience: Nice quick in and out service. Unfortunately small staffed and on occasion it takes a while to get checked out.

Negative experience: Gamestop as a company robs the customer they buy your games even new for about $2 and will sell them back to the gaming community for $25-$50. It isn't right and it needs to change.

Fantastic experience: Nice

Fantastic experience: Big game nerd so I love this place of course and the people were amazing

Positive experience: I like the concept of GameStop but when it comes down to it. They will RIP YOU OFF! then pretend like you're getting a deal of a lifetime. I know this because I'm an ElitePro member.

Positive experience: Lots Of Games

Fantastic experience: Great prices for all the video game needs of my kids this holiday season.

Fantastic experience: Very friendly staff and very quick to help me. I didnt even have to ask even tho the store was Very busy

Fantastic experience: The workers are friendly and will ask if you need help and everything is sorted and nice

Positive experience: Is god