GameStop

Fantastic experience: The woman who help us today was absolutely amazing and knowledgeable! She will be the sole reason why me and my wife will now come here instead of Walmart! Thank you so much!

Fantastic experience: Ronald and Bernie very helpful. Bought a game wwe 2k25 it worked for my xbox series one s and thankful for the positive attitude and knowledge of video games and xbox systems thanks

Negative experience: Love this GameStop. It’s near my home and usually the staff are super helpful as well as friendly however, today the female employee was the opposite of helpful. Asked a few questions and got nothing but attitude and sarcastic responses. Sad professionalism I hope next time she’s in a better mood.

Fantastic experience: Went today (midday) and the guys helping me today were great. Bought a game online from PlayStation- advised me I couldn’t transfer without huge headaches- explained how to get a refund and sold me a gift card. Amazing - went home did what they said and got my refund. I am set for Xmas THANK YOU

Fantastic experience: Employees are goated

Positive experience: Employees are very friendly and knowledgeable about the different games.

Negative experience: Cowardly and unpleasant staff. Female staff member today mocked a child customer, behind the kids back, and in front of other customers. The kid was only trying to inquire and uphold the store policy regarding restocks when noticing another customer who had already purchased limit return to the line for second dipping. Yes, staff/management permited second dipping.

Fantastic experience: Very helpful staff. The employees are nice

Negative experience: Maybe next time, have your female employee get off her gaming device and actually help her customers. Unbelievable.

Fantastic experience: Love this gamestop out of all the ones great service always call before I need something and always have cool stuff in store! Wish it was open earlier and closed later tho still great. Thanks to all the employees here

Negative experience: Came in today doors were closed was hung up on sign said be back from 3 to 3:18 here at 2:09 don’t know what’s up with yall but didn’t expect this hahah saw a guy come out and lock up right after too

Negative experience: Carlos just accused me of asking questions because I wanted to rob the location with a line full of customers around me.

Fantastic experience: The were very helpfull and took care of all my son's needs.

Fantastic experience: Great place to get used games and accessories for your gaming needs. Found most of my final fantasy, assassin's creed and grand theft auto games here

Negative experience: The cashiers get credit for every pre-order sale they make. They'll pre-order for 100 certain items and only getting 10, per say, and all the other pre-order credit goes in their pocket. They don't care about the customer. It's all bout their sale. They didn't call me and sold my helmet Game stop employees are selling you items they don't have. It's all about the money you don't matter!!

Fantastic experience: Best customer service ever! I believe his name is Burnes and he was amazing! Did what others could not and got it handled just simply outstanding.

Fantastic experience: The manager provided great Customer service and insight on what to purchase.

Negative experience: The worker got an attitude because I didn't get insurance on control

Positive experience: It was a New Girl's 1st day by herself. So she had her struggles, but she's doing a good for her 1st day by herself.

Fantastic experience: Great prices great customer service, any thing games wise if they don't have it they help you find it or order it,

Fantastic experience: The staff are really cool feel like I'm buddies with most of them

Positive experience: Staffs hit or miss. Asked for a wow gift card and instead of a blizzard card he asked if I wanted a wizard 101 gift card like...what?

Negative experience: Don't bother pre ordering if you want any of the stuff they advertise for the pre order. You won't get it unless you can be there the second they open. I have pre ordered multiple times now for the pre order gifts and every time when I pick up they don't have any. DONT ADVERTISE IT IF YOU CANT FILL IT. It is not that hard. Useless. Order somewhere else.

Negative experience: Says on the website that they’re open till 8 o’clock but I just pulled up at 7:30 and the place was closed

Fantastic experience: I had a great experience getting my PS4. Dude that helped me got me into a new open world game. Thanks for that!!!

Positive experience: Average inventory in stock for a GameStop. Usually out of the individual Pokemon Card packs.

Fantastic experience: The managers of this store are super Kool, one of my favorite locations to go to and I also see some of these employees here at my second favorite location in Spectrum. Thank you guys for always helping me with ALL my crazy gamers.

Positive experience: The lady there was very very helpful and they had alot if clearance items. Loved it.

Negative experience: They keep cancelling my order and not refunding my money. Customer service on top of that does not answer the phone.

Fantastic experience: I don't really do reviews ever but I just want to say that Rachel and her co worker (male but I didn't get his name but he had a necklace that said "Jasmine" were super awesome, super cool people. I was having a bad day and their excellent customer service really lifted my spirits. They're patient, informed, cheerful and they love veterans! I wish them much success- they're too nice to work at GameStop. (This is a fake name btw)

Positive experience: Very helpful service and a big selection of fun stuff

Fantastic experience: always treat me good here great card stop

Fantastic experience: Stopped by to check out the inventory of used games and found exactly what I was looking for. The only employee was more then helpful finding the best used game there was in stock. They got everything you need or want when it come to gaming. From new and used games and consoles to cool toys to gift cards come in to grab your goodies

Fantastic experience: Very smooth transaction. Great customer service. Thank you

Fantastic experience: Great customer service & selection. Super organized.

Fantastic experience: Had what I needed. Their website was accurate and I even joined their loyalty club which pretty much paid for itself!

Fantastic experience: Very friendly staff. Ended up remembering me after my first time. Definitely going to be my home gamestop.

Fantastic experience: This place was awesome they bought an iPhone I had laying around for twice the price that stupid ecoatm machine was gonna give

Fantastic experience: It was good and nice they gave me good information on what i was looking for will be back for sure

Positive experience: This place is good if you like limited games.almost everything is online so you can t see the back of the game which has the details of the game.

Fantastic experience: THE VERY BEST CUSTOMER SERVICE i'v seen in a long time. They really helped me answer all my questions.

Fantastic experience: It's a GameStop of course I love it.

Negative experience: Just got refused service over a mask (while I had mine on), my 10yr old son has a medical condition that doesn't allow him to use a mask. Ill take my business somewhere else poor kid can spend his birthday money online. Good for you guys.

Negative experience: Really bad employees that really don't know what they are talking about. They seem to just treat it as a job. My girlfriend asked for a blue/what xbox controller for the new xbox and someone told her it didn't exist and she had to pretend to talk to me(a man) in order for the guy to take her seriously. Management needs to step up

Fantastic experience: I wish I would have asked for both of their names because both employees were prompt, courteous, knowledgeable AND made sure to "upsell" and to let me know that I could go to Gamestop.com and have a larger selection of games (I have a PS3) and have them sent straight to me. My cashier was Arturo. His coworker was a tiny gamer chic. Great job guys!!!

Fantastic experience: By far my favorite GameStop. Always find something and Nick is the man! He's a good dude and always helpful. The rest of the staff is awesome too.

Fantastic experience: Simply the best GameStop location in Tucson, Az!! The whole customer service team is amazing, Nick, Michaela, Adrián, they always make me feel welcome and appreciated, and help me in every possible way, they have such great attitude, is contagious!! They really take care of their customers...I like going there for all my videogaming needs, even just to say hi.

Fantastic experience: Great place for your gaming needs. Fabulous service from a knowledgeable staff.

Fantastic experience: Friendly and helpful staff always help me with what I'm looking for and if they don't carry it they point me in the right direction

Fantastic experience: It's always a great pleasure when coming here. Great customer service and are very clean. My step son wanted to get a card for his PS4 they helped out by getting him just what he wanted! Great service!

Fantastic experience: I've shopped at most of the GameStops in the whole city of Tucson, and this is my favorite location by a landslide. Staff is always friendly and welcoming. They're incredibly accommadating and helpful. They even go out of their way when I'm in search of something specific. Awesome staff, awesome GameStop.

Fantastic experience: It was a friendly environment despite the COVID-19 regulations which they keep with every customer that enters the door for the safety of the customers and the employees. Truly appreciate the help they provided and th friendly attitude.

Fantastic experience: Fabulous customer service. Knowledgeable staff, bright clean store. Great experience

Fantastic experience: Very helpful and enthusiastic staff, even to newbies like us.

Negative experience: Horrible customer service. Never going back to that store people that work with games it should be fun not make people wanna leave the store.

Positive experience: I went to get a new joycon mine broke and they wanted $80 not counting taxes I then went to Walmart only cost $70 and that's for the red and blue ones. do yourself a favor and go to Walmart and get them from there

Fantastic experience: Always willing to help out. They help me find whatever game I am looking for. They are all very nice people and don't treat u like ur just another random person.

Fantastic experience: Went looking for a specific MIB Pop figure. Although they didn't have it here they quickly located one at the nearest store. They reserved it for me and I was able to go to the other store and pick it up. Great customer service

Fantastic experience: Normally don't like doing business with gamestoo by the employees were very nice and helpful to me. They also have a good selection to choose from.

Fantastic experience: Called about Xbox one power brick. Didn't have one at that store and was referred to the Valencia store. Mikala was very helpful and friendly. Great job to all. Thanks

Positive experience: Good customer staff. A bit pushy but they was alright. Don't like the company tho. Straight bamboozled me on a transaction. Won't visit again.

Positive experience: Great employees but the store smells like the sewer. :/

Positive experience: Very friendly and if you got a quest or a question dont be afraid to ask.

Fantastic experience: Loved it bought my first Ninetendo Wii with games that i've always wanted since it first came out so after all these years it's nice to know you can still get one and at a good price right now so hurry in four games for ten dollars so again hurry won't last forever people lol you won't regret it i promise you!!

Fantastic experience: The games were dope, the people were dope, I ran into some childhood friends from way back when. To top the whole thing off, I got a free soundtrack to witcher 3. Kickass place to go, kickass place to be.

Fantastic experience: Excellent service. The staff was very friendly. They had the game I was looking for in an easy to find location.

Positive experience: This GameStop is good the employees are nice and the store is setup very well. I'm just not a fan of the pressuring to buy their warranties and extra stuff they try to upsell.

Fantastic experience: The only place i feel at peace. Plus they buy stuff from you if u need some quick cash.

Positive experience: They have cute Rick and Morty merchandise, cute shirts designed with video game logos, memes, animes and adult shows. They have cute lanyards too.

Positive experience: The Employees are always very friendly and helpful!! They are very knowledgeable about games!!!

Fantastic experience: Just so it is notated and well documented. I had to go through a learning curve here when I first started at the store. I did have a couple accicdents as I was learning. Now I am Senior Game Advisor with the experience under my belt, and I do my utmost and best to take care of my store and my customers. Unfortunately there are rare times when not every customer gets what they want. Especially in regards to Microsoft, PSN, or NSW Currency/Beta codes. If theres an error on our part we at the 2929 store location will make it right ;) I am truly sorry your experience turned out as you say Sean Parker. However lets try an not sour the experience for others just because yours wasnt the best. My store including myself and staff are amazing and we want and welcome your buisness. Come on in and find out for yourselves :)

Negative experience: It ain't what it is to be that's for sure. Now that they replaced all of their old staff it's sad. The welcoming vibe isn't there anymore. When Sal or Armondo was there it was welcoming and less pressure. I won't do anymore busniess here that's for sure.

Fantastic experience: Night agent was great took his time on explaining stuff and games plus stayed after hours to give us great customer service.

Negative experience: Worst Gamestop in town Been a Customer with Gamestop since 2004 and will never go back to this Gamestop Had Pre-Ordered Far Cay 5 Gold Steel box Edition and the Day after it was release I had not Picked it up yet so the Store Manager Called to tell me to pick it up She was pushy about me picking it up today 3/28/2018 and when i told her i pick it up in a day or too she became rude and hateful about it and told me that their policy (Gamestop) was you Had to Pick it up with in 48 hours after release When i pointed out that one there is no posting for this policy (in store or on the receipt) and that the game was release on 3/27/2019 She informed me "I had to pick it up by 3/29/2018 before closing time and hung up on me.Canceled that ordered and happily ordering it from Amazon now

Negative experience: I have pre-ordered 3 games now and each game I've paid off well in advance. Never once has this store or it's management contacted me to let me know my game had arrived. I just realized yesterday that I had pre-ordered Skyrim back in April for the Switch. It came out over a month ago and no phone call... I had almost forgotten that I had even pre-ordered it that long ago. I finally called them last night and it's just been sitting in their store for over a month. You didn't think that maybe you should call me? I've never had this experience with a GameStop location...

Fantastic experience: Went recently, and there was this particular guy, who knew how to juggle advertising and being the gatekeeper for my game. Not overly salesman happy, (Us gamers know the type. Want to add this 40$ item that has absolutely no relevancy to your purchase?) Nor did he make it awkward when I politely declined. I appreciated that, made decent conversation, makes me believe in a good atmosphere at gamestop again.

Negative experience: Worst gamestop ever. Two people working at any time any only one is helping educate customers on what a video game is and apparently taking as long as a university lecture. While the other employee taps away at a computer pretended to be busy. DO NOT GO TO THIS GAME STOP IF YOU VALUE YOUR TIME AND YOUR LIFE BECAUSE YOU WILL WASTE BOTH IF YOU WAIT MORE THEN 20 MINUTES IN LINE.

Negative experience: Never seem to have anything in stock that i am looking for even tho they told me they have it over the phone. The manager Kyle is a huge tool as well. Mistreats employees and ignores most of us waiting in line.