GameStop

Fantastic experience: Came in right around closing time to resolve a fulfillment error from an online order — not the easiest ask. The associate was alone (his manager had just left for the evening), there were several people in line behind me, and he was clearly still getting his footing as a newer employee. Despite all of that, he handled everything smoothly, got it sorted in about four minutes, and was genuinely apologetic the whole time for how long it was taking — which, for the record, really wasn’t long at all. That kind of patience and effort, especially under those circumstances, doesn’t go unnoticed. This is exactly the type of experience that makes me want to go back to keep supporting a specific store.

Fantastic experience: Employees were helpful and polite

Negative experience: So bad is really bad they didn't want to selling me a gta and I have 18 years and they hit me badly.

Negative experience: Made a couple purchases here and the staff is always on a bad mood or not happy to help no matter how polite I act towards them. Made a few pre orders, they state a date and it has been pushed back 3 times now. Called this last time to not go and whoever answered couldn’t wait to dismiss me as they always have an excuse for something and was rude with his tone, couldn’t even get a word out

Fantastic experience: Good employees

Positive experience: GameStop used to be a five star experience but they have gotten so political that it's just a exercise off following the rules. So GameStop has been downgraded to three ✨.

Fantastic experience: You can buy sports cards here and top loaders

Negative experience: All Stores should be open until 9pm everyday some people get off at 8:30pm and need that 9pm to pre order!

Fantastic experience: Excellent customer service! The staff went out of their way to accommodate me, they were friendly and helped me find exactly what I was looking for. The item I bought was for a fraction of what I was going to pay online. The other item that they didn't have in stock, they were kind enough to not only find which of their stores had it in stock, but they also gave me a printout with the addresses and phone numbers of the stores that did. It even told me the distance from the store I was at, to each of the locations that had the item in stock.

Negative experience: Won't accept all Pokémon cards. Won't accept PDP xbox controllers. And Doesn't sell replacement parts

Fantastic experience: Great staff. Friendly and they remembered me from a while back, which was impressive. Always great for physical copies.

Negative experience: I went in to trade in some stuff so I can get a PlayStation 5 they signed me up for their subscription service and they sold my information I know they've done this because they misspelled my name and GameStop is the only one who has this misspelling of my name I can see it when I go into my GameStop app account information I have been receiving mail with the misspelling of my name I only shop at GameStop once or twice a year mostly because the service they provide is poor and they also don't really have anything worth buying unless you're willing to trade in your stuff in terrible company

Positive experience: Customer service was really good, the guy helping me was super knowledgeable walked out with everything I needed. Will be back!

Fantastic experience: Employee was helpful and courtious to all customers in the store (2 were ahead of me). This location had what i wanted.

Negative experience: Funny how they can sell you a $60 dollar game and not be able to return it but offer to buy it for $18 as store credit. Never again.

Fantastic experience: Wow what amazing customer service. I was really impressed.

Positive experience: Had some stuff. Didn’t have all I needed… referred me out to a store that also didn’t have what I needed.

Fantastic experience: My boys are always in buying a new games all the time and I like it cuz you do get a good warranty and a discount and if you're a membership

Negative experience: Went in for BLACK OPS 6 , and the cashier Diego. Rung me up for the game warranty when I never said I wanted it. Check your receipts.

Negative experience: Came in before work and as soon I came in the door the employee ask me if I’m looking for something particular I said no. I’m looking around. Then he said after I help this guy I gotta go to lock up for lunch. What kind of customer service is this. I guess this GameStop don’t want paying customers in the store. He just want food. And dont want to make sales.

Positive experience: This game stop is already, you'll get like a buck 50 for all your games, they'll sell your pre-order before you get a chance to pick it up but the cashier is cool and the figures are decent

Negative experience: BE CAREFUL WHEN PAYING!! Employee RONALD signed me up for the Gamestop Pro membership without my consent. He asked me for a phone number, I gave him my boyfriends (who already has an account), and he explained that I would be getting points for my purchase. I didn’t realize it in the moment but he had agreed to the terms and conditions without my consent on the card thing facing away from me, so I didn’t not see it. Never did he mention the pro membership or its benefits until after I paid, to which I was super confused because I did not sign up for anything, I thought my bf was just going to get points for the purchase. This was deceitful and gross and I will not be shopping at Gamestop anymore. Taking advantage of your customers is ugly.

Fantastic experience: Helpful staff, store is well kept and has about anything a gamer could need. Aside from consoles and games, tons of collectibles. Trading cards, figurines, plushes, cosplay accessories, t-shirts, hats, you name it, they've probably got it. Even saw a Star Trek pizza cutter.

Fantastic experience: Awesome store with friendly staff. Great source for trading cards like yugioh and pokemon. Went in for some card sleeves and bought a couple blister packs that ended up giving a quarter century rare!

Fantastic experience: Got my pre-order from here and all is well as always

Fantastic experience: I went into GameStop looking for a specific game. Alex was the associate at the time. He is amazing, very friendly, very fast, and very knowledgeable. I wanted to buy the game, and he was able to help with the edition I should purchase. I will definitely be back.

Positive experience: Was alright. Guy running it kept bugging us.

Fantastic experience: Great service but totally not pleased with the broken controller I bought for 45 bucks just last night...I mean come on bruh

Negative experience: GameStop is becoming like TOYS R US, and selling toys, shirts, and other non-gaming paraphernalia. Reminds me of MTV, but after the music. Please, tell me . . What relevance do you find in selling Golden Skull Chalices in a videogame store?

Fantastic experience: We went into GameStop today around 2:30pm and we can’t say enough how appreciative we were of the employee working then. I didn’t want to put his name on the review for obvious reasons but he was super awesome to help us with a Gotcha machine fix, helped resolve a disc issue quickly, and was just overall super friendly and courteous! Thank you again for all your help!

Positive experience: I would give it 5 stars if they weren't so dang stingy with their promo cards.

Fantastic experience: Just left GameStop and the man who was working was very nice helping find some Pokémon cards for my son would highly recommend going there

Negative experience: Came at 950pm for Robucks card and there was a sign that she left at 745 and would be back in 15 min... the girl was at Five Below and a we waited not knowing she was the employee, she waited, hung outside until we got in the car, she proceeded to take out her key, hurried I side and locked the door immediately with all 5 minutes left... I knocked on the door and she just ignored me... horrible irresponsible people working there... I was just there for 2 $50 Robucks cards... she went shopping the last 15 minutes and still locked 5 minutes early.

Negative experience: I had spoken to a very friendly person about two days ago, I go today to trade two controls for a refurbished control, the clerk had a very negative personality from the the start, let alone was very, very pushy. Now I understand yall could be commission, but when a person says no to the warranty , let it go, there is no need for attitude, which he continued to explain well your two controls dont charge so why not get it, now he did not say it so nicely. The clerk made it uncomfortable to the point that my sister who was with me even asked if it was normal, which led to this review.

Positive experience: Fairly good GameStop location. Average inventory in stock. Always out of Pokémon individual packs, unless you want a set.

Fantastic experience: Very busy but good deals.

Fantastic experience: Great customer service. Staff is extremely friendly and personal.

Negative experience: Worst game stop I have ever been to. Horrible customer service.

Fantastic experience: Love this GameStop. Associates are well mannered and knowledgeable. Great selection of merchandise with a wide variety of brands. Power to the Players!

Fantastic experience: Nice place and friendly atmosphere

Fantastic experience: I had a wonderful experience here ...I was upset at another games stop because they didn't give all the warranty info I needed they had computer problems wich stuff happens ...but greyson was able to make me a happy man had wonderful customer service ..he really fixed every issue I had a problem with thank u greyson for ur customer service ...it's hard to find these days

Positive experience: Awesome

Fantastic experience: Place is full of new \ used games and counsel accessories! Cool action figures, posters of all types also USED CONTROLLER'S! FOR ALL COUNSEL'S!. over all, it's a in and out type of place to shop for your gaming pleasures!.

Negative experience: Didn’t have what I was looking for and the staff was a little too preoccupied to help.

Fantastic experience: Friendly and very helpful

Negative experience: I'm not to interested in games

Fantastic experience: Very helpful, we had questions on are sons Nintendo switch thanks

Positive experience: Sales guy was very helpful wasn't too busy got in and out with a bobblehead for the kid

Positive experience: Very helpful with all my questions, just wish it wasn't so expensive for pre-own things!

Fantastic experience: I'm Commander Shepard and this is my favorite GameStop in Tucson. Philip was so helpful and informative of all the deals. Thank you!

Negative experience: If I could I wouldn’t leave stars. My parter and I came in to pick up an order that was placed online on 11/20/21and were handed the wrong product. The ironic part was that the invoice we were also handed had the correct product and was confirmed meaning they had the original product in the first place. When we confronted the man at the counter he had basically told us there was nothing he could do for us and that this location or any others “just don’t have it”. He also didn’t even bother to check for us. The next morning my partner went to another location to return said product and finds what he was originally looking for. Which is especially interesting considering we were told “they’re sold out everywhere”. On his way there he received a call from the this GameStop location which he couldn’t answer because he was driving. A guy named Ronald left a voicemail saying that they had the correct product in store and that my partner could go back and exchange it. Forgetting to hang up Ronald continues to speak now interacting with his coworker Damien. Ronald tells Damien about how he “doesn’t want to deal with people” and “how it’s not hard to order the right thing”( like stated earlier was ordered correctly). They both then continue mocking him for what he bought and Damien eventually says “kill yourself” about my partner. I also work in retail/customer service and trust me I know what it’s like to have a bad day but to be disrespected to that extent is above me or anyone else. Damien and Ronald do not deserve their jobs. Not only are they ungrateful and inconsiderate but they were incredibly unprofessional. My partner deserves an apology and these employees should be terminated.

Fantastic experience: Great customer service

Positive experience: Got to order replacement ps4 controller. Finally! Been waiting a few months. Hope it comes through.

Fantastic experience: Had what my son wanted and were helpful.

Fantastic experience: Great had an issue and store helped me resolve

Fantastic experience: Excellent customer service!

Positive experience: They didn't give me near what I paid for on the iphone 12 pro

Fantastic experience: They have great video games and gaming products .

Positive experience: Place was super small inside. Didn't have much games. Place did have accessories. Employee was nice

Fantastic experience: Traded in my PS4/games for a Nintendo Switch and Zelda. Transaction was seemless! Too the moon!

Fantastic experience: Always greeting properly very friendly and willing to help with anything you need

Positive experience: It's ok didnt have the game I was looking for

Fantastic experience: Had items in stock that I've been looking for but everywhere else was sold out. The store is nice, employees are very nice & they are patient.

Fantastic experience: Extremely friendly and knowledgeable!

Fantastic experience: great service

Negative experience: Small and not fully stocked

Positive experience: Good place to buy games but this time i went kind of had a bad experience i got a switch almost a year ago with a warranty and it don't expire tell the 18 and they couldn't find it on there end and or under the S/N i had to log in to the app and show them the warranty. And it still said there was nothing thanks to the guy working there i finally got a new switch coming it only took 5 months 4 them to have them stocked in there warehous

Negative experience: Least favorite Gamestop in Town. There is a specific employee that has zero regard for customers. Other employees have a hard time carrying out requests and purchases.

Fantastic experience:

Fantastic experience: Gave me more than I expected for my old games. Huge fan and supporter of gamestop they are always helpful.

Fantastic experience: Got a fun game for cheap!

Negative experience: Haha. Waste of time

Fantastic experience: Good friendly place to answer questions and not to busy at night.

Fantastic experience: The staff at Game Stop are very friendly and informative. They have a good inventory of games. The stores are clean and comfortable.

Negative experience: Poor customer service

Positive experience: Didn't have what I wanted but It's all good

Fantastic experience: Love GameStop will continue to purchase here as long as the previewed games remain cheap

Fantastic experience: Had an Xbox remote

Fantastic experience: Great Customer service as well as a good variety of items. Definitely coming back for future pre orders and other video game related merchandise.

Negative experience: Rude clerk and no relief from my malfunctioning xbox 1 controller. I bought it online during the pandemic shutdown, and now it's worth 2 dollars as a trade in. Did I purchase a disposable unit? I wasn't trying to scam them, but I can't use the darn console!

Negative experience: Rude.

Fantastic experience: They always have great games on sale

Negative experience: Employees are very rude & disrespect in the mornings

Positive experience: I bought Ghost of Tsushima. It's great. Nothing to do with this location. I went in and found what I wanted and left. Minimal conversation with the associate there.

Fantastic experience: They really know what there talking about i prefer this over any other Gamestop. The guy hooked it up. I give 10 stars 5 ain't enough. Well done

Positive experience: Didn't find what we were looking for but still got what we needed in trade in credit.

Negative experience: I asked if they had a hard drive for Xbox ones, they said they didn't. Two other customers asked for items that they should have had in stock but didn't. They didn't open until 12:00 PM I think this is way too late.

Fantastic experience: Absolutely Fantastic! Great Service Like Mo Other and I Do Not Lie About These Things! Matt was Great! Extremely Helpful and was Able to Answer All My Questions and Place My Order! Fabulously Done!! New XBox Controller on it's way home to Me..

Fantastic experience: good service wish they would start taking cash that will hurt there business

Fantastic experience: I jus want to say thank u to matt he help me order a ps4 controller for my son. He was super friendly and answered and explain everything to me thoroughly. Thanx again Matt stay awesome ✌

Fantastic experience: Really sweet cashier! I didn't catch his name sadly but he had a lot of advice to give me on what presents would be best for my significant other & helped me pick out the best sizes for a shirt I was purchasing, I'm new to the gaming world so it was a huge help. will definitely be returning again (:

Positive experience: Didn't have what I was looking for

Fantastic experience: Matt's super nice dude

Fantastic experience: All my games stop

Fantastic experience: I Love Video Games Personally, So I Give It A 5 Star

Positive experience: Nice assortment of used and new games for any console type

Positive experience: Fun stuff

Fantastic experience: The customer service is pretty good of course any place you go to tries to sell you something and not a lot of people like that but because he tried i got something for free with a deal he was able to make

Negative experience: Damian was acting a fool

Positive experience: Good gifts for the kids.. dont go to target or Walmart. This store has the best selection for kids