GameStop

Fantastic experience: Is not exactly what gamestop used to be but it is still well stocked and the staff is nice, knowledgeable and polite. Great customer service.

Positive experience: Pretty knowledgeable. Wish they weren’t selling things at scalper prices but hey, at least it’s always in stock.

Fantastic experience: “5 stars! The guy behind the counter ( Ron ) was super helpful and made my visit quick and easy. Great customer service, very friendly, and knowledgeable. Definitely appreciate the help!”

Fantastic experience: Great pleaxe for funko pops

Negative experience: I called to ask how much are they offering for bo6 she told me to go online to check it my self a woman answered the phone

Fantastic experience: Muy buena variedad en video juegos y consolas.

Fantastic experience: All the employees are always happy and helpful. If they don't have something you are looking for they are quick to check another store location for availability.

Negative experience: Went in to browse and half the store is blocked off and smells weird lol like why even open? It’s a small store and half cut off. Priorities I suppose.

Negative experience: This particular location left me very disappointed. The inside of the store was extremely dirty, with trash and cardboard scattered around. The smell was overwhelming—like stagnant toilet water—which made it uncomfortable to even stay inside. Honestly, it felt unsanitary and could pose a hazard or danger for customers walking through. A place that handles so many customers and families should be much cleaner and safer. I hope management addresses these issues quickly, because in its current state, this store is not welcoming at all and shouldn’t be open!!!

Negative experience: The lady worker was rude and no nice at all and she being rude for no reason and was hating my mom because she has more curly hair

Fantastic experience: Short lines

Negative experience: No tenía tarjeta de Juego de 10 dlls

Fantastic experience: Buena atención al cliente y te ayudan a localizar lo que andes buscando

Negative experience: Lex the Manager is very unprofessional. I walked in and wasn't greet until five minutes later as she was on the phone (assuming her boss) complaining about one of her employees going on a rant. Be more professional and take those calls in the back and don't air out your employee issue in front of your customers.

Fantastic experience: Store was good every easy to find well done

Fantastic experience: Great service the lady that helped was on point

Fantastic experience: Very nice and kind employes. Attended to me quickly and professionally and all around a great service. Special thanks to Dez for being extremely friendly and helpful.

Fantastic experience: Employee very polite and courteous,,and very helpful,,store was clean

Fantastic experience: Sweet workers, nice smell, always fun at game stop! I love the variety of toys/collections. Totally recommend it!

Fantastic experience: Muchos juegos y consolas a precio de mercado

Negative experience: Please do us an all a favor & do not shop at game stop. They tried to sell me a used splatoon 3 game used for $54.00. When they’re $49.99 NEW at Walmart. Jesus Christ how do you sleep at night.

Fantastic experience: Great selection of games. Far better than the one on Cielo vista. Those who work there know their stuff

Negative experience: Fort…night…

Negative experience: * Edit Dec 2022: The manager made it a horrible experience. He is rude and demanding and anytime I have him as my cashier, it’s the same. * Went in to exchange my Xbox controller and cashier (Francisco) was very helpful. Even as I was browsing he checked up on me once or twice and let me know what was on clearance. Definitely my fav GameStop location

Positive experience: Friendly staff but pricey for me. They do have a lot of neat stuff though.

Negative experience: Horrible "pre order" experience orderd a game the last week of October told me it was going to get here November 6th. I show up to the store and they had to send an email to the distributor. Called back a week later they told me they were going to pick up my game from another location, I show up the next day and they forgot to pick up the game and it sells out all over town. Really unacceptable how game stop takes care of there guest. Its like playing cat and mouse with this store.

Fantastic experience: Very knowledge employees

Negative experience: I Came to return some used headphones which I didn’t like and the other location said it was okay to return at any location, the team lead or supervisor of the store said to not do this again, as it effects his sells for the month….

Fantastic experience: Great customer service.

Fantastic experience: Friendly as always!

Negative experience: No help on returns. Will sell you items way overpriced and trade the same item in for a 1/3 of what you paid.

Fantastic experience: Awsome, found what I was looking for and very friendly cooperative employees.

Fantastic experience: Great!! Cashier deserves a raise

Fantastic experience: The staff are very friendly and helpful

Positive experience: Great service and knowledgeable, clean store friendly atmosphere

Fantastic experience: The Staff here is very professional and know thier products. Courteous and respectful. We will return.

Fantastic experience: Exc

Fantastic experience: Great place, Lex helped me a lot on my search, good deals and great service.

Negative experience: has merchandise on there shelves and then say it’s not for sale

Fantastic experience: Godod service

Fantastic experience: it's a gamestop

Fantastic experience: Tiene guegos para todas las edades si no queremos que los hijos andén el la calle es buena ostión

Fantastic experience: The customer service at the Lee Trevino location is the best!

Fantastic experience: Love the place like the costumer attention they give

Positive experience: The store's need to update their inventory so the app knows what they have, instead of the customers going to store to store looking for What the customers want.

Negative experience: Litteraly just called to see if they have Xbox 1 controllers, nobody answered.

Fantastic experience: I love it ❤️❤️❤️

Positive experience: Didn't have the ps5 remote

Fantastic experience: The best

Negative experience: The gentlemen that was working at this location ( Lee Trevino - ElPaso) didn’t know much about release dates of games nor did he have any knowledge about any of the four games I had in mind to purchase for my kids and myself that evening. I had to look it up on my phone to correct his guessing he seemed very bothered that he had to check his computer to take a look for himself. He didn’t seem to know or was too lazy to help with what it was I needed to play the Just Dance games and jus said I could use the regular controllers after me telling him I was looking for the Move Motion controllers (who would want to use the regular controllers, that’s the whole experience with that game which is dancing along with it). He was just incompetent and seemed to just want me to leave the store as soon as possible. Need better customer service there. I ended up leaving the store with none of the items I had drivin there to buy and drove straight to Best Buy and found every single item I needed to make my kids weekend better. I’ll never shop at one of these again regardless. I would give it zero stars if I could.

Fantastic experience: Very helpful service!

Fantastic experience: Knowledgeable and friendly staff.

Negative experience: So I bought a pre-owned Xbox Series X Play and Charge Kit for $20 from this store, drove all the way over there, picked it up but when I looked inside it was an off-brand charging station that had like individual battery cylinders and a mounting board which is not at all what I wanted. What I wanted was a Microsoft brand that had just one square battery and a micro USB cable, no charging station. So I went back inside told them I had the wrong one but they said that when I buy a pre-owned one it doesn’t mean I get the item that I actually wanted and can be whatever they decide it could be. This is fraud and misrepresentation, if this is nationwide policy it could be a RICO violation but I doubt that would be the case. The product in the bag was again off-brand and looked like it had been used for more than the one month the product I wanted has been out, yet they decided that it should only be $5 cheaper than the superior brand item. I bet they paid the previous owner like $3 for their used item and tried to flip it for a big profit because it was very cheap and I hadn’t seen rechargeable batteries like those in years. If they want to resell it it should be for $10 max not $20. What is also wrong is that if you look at much similar items to the one they tried to sell me such as Dual Charging Station for Series X by PowerA, it does not have a pre-owned option, if you look at another charging station such as the Dual Ultra Slim Charger for Xbox Series X by PDP which is probably the actual brand they tried to sell me it also doesn’t have a used option, there is also not a used option for the Play and Charge Kit for Xbox Series X by Power A nor a used option for the Play and Charge Kit for Series X by PDP. HOWEVER, there is still a pre-owned option for the Xbox Series X play and charge Kit by Microsoft at this store. Why don’t they have a pre-owned option for the four other off brands but the pre-owned option for Microsoft? When I buy an item I expect to get that item, it would be nice if they had a pre-owned option for the four other brands because that would be more accurate. Someone is lying. It’s not nice to drive all the way to the store and fall victim to an attempted fraud. Make sure you call beforehand and see if they are actually selling what you want to buy instead of the four other more accurate options. I have a question, if I buy a pre-owned game optimized for the Series X will I get an Xbox 360 game? No I won’t. If I buy a pre-owned Xbox Series X controller will I get a knock off off-brand Xbox 360 controller? No. Someone is lying.

Positive experience: Lady does not know how to write down an address. But it is not Game Stop fault. Waited an hour and 15 minutes to give money back.

Fantastic experience: Amazing customer service

Fantastic experience: It was great experience, sales person was really helpful.

Positive experience: Friendly staff made getting my PS5 easy and effortless so kudos to them for that, only issue I had was that they never called about my preorder and the time they were opening which was earlier had to find out this info from friends and then from calling other gamestop's in El Paso so that's why I'm giving them 4stars other than that was ok experience hope they fix their preorder issues in the future though otherwise that's definitely gonna be loss of sales for their company ‍♀️

Fantastic experience: The staff is very nice, friendly and helpful!!!

Negative experience: Would give 0 sstars. Worst store i have ever been too. They reach capacity of store because of having their friends hang out instead of assisting customers. Do not shop here.

Fantastic experience: I like it bc they are good they work

Fantastic experience: Girl who took care of us was super patient with my daughter and very professional. Super 1st time experience :)

Positive experience: Great store and online service OPEN UP AGAIN

Negative experience: Two hours have passed and can't get them to answer the phone for a curbside pickup.

Negative experience: Horrible communication skills, rude manager, unclear procedures, not recommend this store.

Fantastic experience: The sales person and cashier was very useful, courteous and polite .

Fantastic experience: Xbox one X

Fantastic experience: The employees are phenomenal and always helpful in getting you what you need. They will also answer your questions thoroughly. While a tiny location, it does service quite a few customers. Very clean and presentable. Great place to get your games and other collectables.

Fantastic experience: These people are always very polite and definitely always eager to help.

Fantastic experience: Always a good experience thanks

Positive experience: Great little store. GameStop prices on games have always been way too high. But the staff is friendly, knowledgeable and keep the store clean.

Fantastic experience: Excellent service really helpful

Fantastic experience: I always receive excellent service at this location.

Negative experience: Terrible terrible service I waited in line for Black Friday for a red camo contrólele for PS4 the lady was asking everglne what they were getting I told her I was waiting to get a PS4 controller. She didn’t bother to ask what color or to inform me that some colors are not available. Then her and employee were not apologetic whatsoever. If they had been more apologetic I would have bought the other 150 dollars worth of merch I was getting, but they were just very “matter of fact” about the whole thing. I hate game stop and Black Friday was the little glimpse of hope I had for them. Never shopping here or any other game stop again.

Fantastic experience: Picked up the latest 2k20 place to go if your a gamer

Negative experience: I think they make a killing off of donations and buy backs, they pay you almost nothing for games then you come back to see they are selling the games you donated or sold for mad profit. Is that greed or what?

Fantastic experience: My go to GameStop even though there at least 2 other locations closer to my house. All the employees here are awesome.

Fantastic experience: Great selection of games

Fantastic experience: Finding games ps3, ps4, x-Box one,toys, shirts, backpacks and other cool stuff

Fantastic experience: Great service! Very helpful

Fantastic experience: Good deals great service

Negative experience: They refused to take trade ins which I then was able to immediately trade in at the George Dieter location.

Fantastic experience: Great variety of games.

Fantastic experience: Very friendly staff

Fantastic experience: Unique

Fantastic experience: Great customer service

Positive experience: Ducky

Fantastic experience: I like potatoes

Fantastic experience: Muy amable la jente de la tienda

Fantastic experience: The staff is fantastic,if you can't find it they can.This my sister and I favorite store to buy games,statues,game controllers .They have a great selection of merchandise.

Fantastic experience: Awesome staff and great selection

Fantastic experience: Jackie was awesome

Negative experience: Just wanted to buy a game, not sign up there BS service... salesmen looked desperate....

Negative experience: I waited in line for about 45 minutes and it reminded me why I never go to GameStop. I don't fully blame the employees but a wait that long is pretty unacceptable.

Fantastic experience: Love this place......

Negative experience: Horrible store employees that work there are extremely rude and incompetent twice now I've had to deal with either a rude employee on the phone that makes it very obvious they hate dealing with people in general or employees that are in store that seriously have no clue about the products they actually sell come on gamestop hire people that are smart because as of right now that store is trash going to take my business back to the fountains

Fantastic experience: Great staff, very friendly!

Fantastic experience: Very Knowledgeable

Positive experience: Big line but customer service was great

Positive experience: More expensive than walmart

Fantastic experience: The ladies that work there are not only very nice and polite but are very knowledgeable and very helpful!!!