GameStop

Negative experience: Spoke to a manager named Sabrina and ahe sounded like she did not really want to figure out what happened to the yearly program they have for $25! I renewed it on my last purchase of Oblivion and exchanged a control! which she did not mention! So I want to know where my $25 went and how this specific store can refund it or look into what happened with the yearly credits I should receive!!!! So disappointed!!

Fantastic experience: Keyla, Keyla, Keyla. A true gem to the company. She was soooooo sweet, she took her time with us, she didn’t rush us but most importantly the connection we actually made with her. Her passion for Pokémon shined through her. She answered all of our questions and educated us on the different packages GameStop had to offer regarding Pokémon. By the time we knew it we were sharing family photos with her and Pokémon stories! She was a freaking vibe. She gave us the benefits on renewing our membership & ALL THE PERKS with it! We walked into that GameStop hoping to leave ASAP, once she started helping us….. I wanted nothing more than to stay! Before leaving we even shared a hug! Great job and we will see you again! I promise!️✌️

Negative experience: There is no staff to answer the phone

Negative experience: Crap customer service, the asst. Manager Sabrina is absolutely worthless. Cancelled a pickup order after 2 days when hold is for 3 days. Then all my points and giftcard did not get refunded.

Fantastic experience: Brandon was a great sales rep, got me a new controller and tested it before purchasing it. Great job buddy keep it up.

Positive experience: Gr8 place 2 purchase electronic games gift cards.

Negative experience: Horrible service, wouldn’t let me return a game a bought less than an hour ago. Made me trade it in and gave me very little back. No wonder game stop as a whole is on its last legs.

Fantastic experience: I love GameStop I buy a lot of games

Fantastic experience: Great costumer service! I trade my PS4 and some video games and everything went smoothly.

Negative experience: staff will argue with you if you don’t want to get pro, and one even said if I didn’t want it I shouldn’t stop at gamestop. Horrible service, and they are part of the reason I buy games digital rather than deal with this nonsense.

Negative experience: Really bad customer service I was trying to buy 3 play station to my 3 kids and the lady told me I can’t that because it was sketchy that’s what her Manager told her nobody deserves to be discriminated when I when there I was with my 1 yr old and I told her I wanted talk to to her manager, and she said that there was no manager, so she called him over the phone and she said that he said it was sketchy I ask her for the number to complain about it and she gave me the wrong number . Nobody deserves to be discriminated.

Negative experience: It's a small shop but has a decent selection of items. Most of the employees are great and very helpful but one was overly aggressive in upselling the GameStop Pro membership. I get that it's probably a metric that is tracked and used in their evaluations. However, watching the same guy belittle and berate customers until they bought the membership or be condescending to those who refused was very off-putting. Even those customers who were politely declining the upsell were still met with harassment and snide remarks. It would have been a five star review had this not occurred. For future purchases if shopping at GameStop I'll make sure to go to a different location and I do recommend the same to others.

Fantastic experience: Game stop is a wonderful place to shop for games and if they don't have a game you want the are very wonderful people that they check to see if the other GameStop's might have them and if they don't they will help you by giving you a place that might have the game your looking for

Fantastic experience: Brandon offered amazing customer service! He answered all our questions and helped our boys pick some awesome toys and hats! This is the Game Stop you want to visit for excellent service. There was also a huge selection at this location.

Fantastic experience: Always a great experience at this GameStop very nice employees helping me with all my needs. Great job guys ⭐️⭐️⭐️⭐️⭐️

Negative experience: No point of pre- ordering should’ve told me to have my receipt was never informed wasted my time probably encouraged people to pre order to meet quota cause when I went a lot of people didn’t have receipts

Negative experience: That was attending was kind of rude, she said I HAD TO WAIT.Not to mention i had to wait 30 minutes to just pay for one game. I understand that she was alone but she could've say to me she can open the other register to charge the game.

Fantastic experience: Great options. Worker on Sunday was awesome to talk with while we shopped. Very clean store and spacious.

Fantastic experience: Where I get all my sons video games Cool merch!!!

Negative experience: Manager is not professional, terrible cx service from him (Brandon), closes early now, and inconvenient. Ron and the new girl Nicole are a help though.

Fantastic experience: This game stop is amazing amazing customer service I have bought gift card and and funk pops for my dad's bday amazing place altho they do close early it just means that u have to be there a little early

Negative experience: Really nice that they are closed only 7 pm

Negative experience: Manager has horrible customer service

Fantastic experience: Shout out to Ron for excellent customer service today!!

Fantastic experience: This review is specifically in appreciation for an employee by the name Ron, who was incredibly helpful, going above and beyond in demonstrating quality customer service.

Fantastic experience: Service was great. Young man was very courteous and helpful.

Fantastic experience: Super cool dude named Ron with the ford ranger. Great customer service!!!!

Fantastic experience: Cool place great service

Fantastic experience: Friendly staff and usually well stocked

Positive experience: Overpriced and honestly I am just disappointed

Fantastic experience: They have a large selection of pre-owned games. Walked in and immediately found what I was looking for and even some really cool older games I didn't even know about. Been playing them ever since. Very clean, organized, and I found the staff to be almost as easy to speak with as say a family member. Everyone was laughing and having a great time. A good spot to take the family and shop around.

Positive experience: This GameStop is amazing and it’s a big building but it’s always dead, like I understand everything is overpriced but what can they do? But I do think they should have more merchandise for games.

Negative experience: All pokemon items, EBT and booster sets are overpriced, GameStop changed just to make $10 more. Will not be returning.

Fantastic experience: Great selection

Fantastic experience: Very friendly staff

Fantastic experience: Amazing Service, Even got in contact with Ron D., Helped with cable prices and what games to get and lots in stock with amazing prices. Amazing customer service and I'm looking forward to bringing all electronic and gaming questions and businesses with them always. Thank you guys!

Fantastic experience: Friendly people. they help me with a headset that was broken but had warranty and my son was happy

Negative experience: Horrible management!The men working the counter Never answer the phone when i call and in person they are slow on finalizing purchases.NOT A WELCOMING PLACE AT ALL!!!

Positive experience: Great customer service

Positive experience: Not much color on stock. Not enough inventory

Fantastic experience: Awesome customer service.

Negative experience: They don't help and there hasn't been much variety for the past 2 months

Fantastic experience: Awesome

Fantastic experience: Great Service

Fantastic experience: Great service! Very helpful associates and I always find what I'm looking for!

Fantastic experience: I came in and the lady with glasses helped me and she was very nice and cooperative and she gave 10/10 customer service give her a raise!

Fantastic experience: Friendly staff extremely helpful keep up the great work.

Negative experience: Store is nice and clean, but someone needs to address the manager about harassing customers about his political preferences. It's not appropriate and probably doesn't represent gamestops ethics code.

Fantastic experience: Awesome store! but for some reason i loose signal inside.

Negative experience: Was there Friday morning and the employee was extremely rude. He assumed I didn't know anything about controllers and started talking down to me. Then when I proceeded to try to grab a controller off the rack he continued to make comments like " well obviously we don't have that one because the box is empty." Please talk to your guys about respect.

Negative experience: Why they open a new game and put it in the shelves? The box get scratches and then they sell it like is a new game and if you are buying for a gift is basically used and damaged they need a better way to display the new games and don't open the new ones! And if you want to return the games they said you open the game and is used! Is not fair

Fantastic experience: Ron, Edgar, and Ja really made my time at GameStop the best. Ron helped me find exactly what I needed and even offered a better option which I gladly took. This GameStop has been my main location for a couple years and I can always count on them

Positive experience: I like going to the store but wasn't tracking the fact that they are enforcing the Mask again and even though I'm vaccinated already

Fantastic experience: Great customer service

Fantastic experience: Very helpful and kind

Fantastic experience: Noice

Fantastic experience: Friendly assistance

Negative experience: GameStop didn’t let me post this. But truth shall set you free. Careful when buying

Positive experience: Great store I just wish they had more stuff

Positive experience: Its gamestop a store that sells games what else

Fantastic experience: Good customer services but store looking empty, not much of a selection.

Fantastic experience: Staff is Great.

Fantastic experience: Good service

Fantastic experience: I have been a LOYAL Gamestop client since the 90's. I grew up in North Texas and I ONLY buy new games at Gamestop because there a videogame store. They have to suceed. I don't do ONLINE reviews. I have been inside over hundreds of Gamestop locations Worldwide. My brother William pre ordered an Xbox Series X on Day ONE. I know he camped out but there is a reason why. This staff is organized,knowledgeable,honest and professional. They we're so caring to everyone that camped out. I have never seen a store ran this well. Way to go Jorge,Ian and Edgar. This is truly an amazing staff!!!

Fantastic experience: Koo

Negative experience: The manager here is a sarcastic jerk.

Negative experience: I bought a brand-new controller recently because mine had broken, and after I purchased this $65 controller about 2 weeks later the controller sticks completely started to drift on their own (I am not aggressive with them). I called back asking for a refund completely denying me help. I guess I am at fault for not purchasing insurance but what annoys me is this controller said "Brand-New" no controller should do this after just 2 weeks use. What happened to the reliable customer service this company used to provide?

Fantastic experience: It's so good!!!!!!!!!

Positive experience: They did have a lot of things but were missing some stuff to

Fantastic experience: Love my local GameStop! Great service!

Fantastic experience: Muy amable la gente y variedad de juegos y juguetes

Fantastic experience: Clean. A variety of selections of any sort. No service though. Was asked if needed help once entered but that was it. Was in the store close to half an hour

Positive experience: The store was well maintained, easy to find new and used games. Staff was helpful.

Positive experience: Always helpful customer service.

Negative experience: They advertise that they have product in store on the website but when you go to the store they don't carry it anymore

Fantastic experience: Always something on sale!!

Positive experience: Not as amazing of a store as it once was - the GameStop brand has steadily lost its steam over the years. No singular GameStop is at fault for this, nor the company at large. Put simply, the chain has failed to maintain it's appeal to the market. I hope to see them integrating material outside of simply video games, such as tabletop and board games, perhaps even comic books.

Fantastic experience: Ian is always professional, friendly and helpful when we visit.

Fantastic experience: Nice friendly staff. Order borderlands 3 and the service was fast.

Positive experience: Typical Gamestop shop, location is nice

Fantastic experience: Attentive employees, great selection of hard to find collectables.

Fantastic experience: Very helpful staff

Fantastic experience: Employees are very helpful and polite.

Fantastic experience: Awesome

Positive experience: Siempre que visito esta tienda el personal ni siquiera se toma la molestia de atender al cliente hasta que uno va a pedirles ayuda se acercan mientras no

Fantastic experience: Best games and good prices for the used games too.

Fantastic experience: Staff were very helpful in helping me find the games I wanted, locating the ones they didn't have on hand and letting me know which games worked with which console. Lots of neat novelty items too.

Fantastic experience: Great customer service

Positive experience: Great place to find some games

Fantastic experience: This was the nicest GameStop I have ever been to going and I've been shopping there for as long as I can remember but had never been to this one. Store was clean and organized, that had a huge selection especially collectibles and the employee was very kind and courteous.

Fantastic experience: Great service

Positive experience: good service

Fantastic experience: Friendly service and I found exactly what I wanted. Decent selection of switch games. I was only there for a few minutes because I knew exactly what I wanted, but the staff suggested to me some games that I might not have considered otherwise. I like that. Would definitely return.

Fantastic experience: Super

Positive experience: The games that everyone wants are soo expensive minus well buy it new at walmart what happened to you gamestop

Fantastic experience: Good customer service, clean, organized and always helpful

Fantastic experience: Friendly Customer services. Had what I was looking for. Reasonable prices.

Fantastic experience: Employee was very helpful and friendly.

Fantastic experience: I live in Carlsbad, NM and instead of going to Roswell, NM i always wanna go to this location. I always get greeted with smile and if i have questions, they get answered fully detailed. Customer service is always above a 5 stars.

Negative experience: Was on hold for 15 minutes, why answer the phone in the first place if you are going to do put me for that long.