GameStop

Fantastic experience: Staff are always very welcoming and very nice. Always very helpful whenever I have questions and everything always very organized

Fantastic experience: Bought a game and a toy for the granddaughter.

Negative experience: Went with a group of friends for a Pokemon drop and waited hours, was first in line and did it the right way, open hours comes around and the employee at the time lets us know that there is a certain amount available, we said that everyone can get one if everyone just buys one, but I was locked to buy my 2 per person, as soon as I told the employee I will be taking my 2 per person he quickly hits me with an insult, this absolutely the worst way to speak to a customer, I would recommend that this person seriously reconsider his approach his paying customers because this is an absolute disrespect way to greet and attend them.

Positive experience: It's been along time since I've been back to games top the employee was very good at bringing me back up to par as far as gaming world wow how it has evolved

Fantastic experience: I went for a specific game but wasnt in stock but found another location that had it. Informed me on their pro membership and answered alot of console and other video games I was interest in. Friendly and quick to help with my transaction

Negative experience: Employees are nice but the store upcharges trading cards 15%-30% over retail price. Avoid if you dont feel like getting scapled and squeezed for all your worth

Fantastic experience: Thank you reymond your help was extremely appreciated you are the goat also thank you for blessing me ❤ gave me a PSA 9 from the kindness of his heart.

Negative experience: I’ve been calling to verify game and they don’t answer.

Negative experience: Poor selection for just about everything. Out of all the GameStops here in El Paso, this one is by far ran the absolute worst. Save your time and money if you're considering this location and just use Amazon or GameStop at the Basset center. Whoever is in charge of inventory should be fired. Fix your staff and management or this location will be a Spirit of Halloween by 2027. If I could give 0 stars I would.

Fantastic experience: Great customer service. Took care of my purchase and offered suggestions.

Negative experience: The in-store only releases are a mess. The amount of items the store posts compared to how many people actually can get an item does not add up. It should be one per person, but maybe it's not in reality. We will avoid this location.

Negative experience: Extremely rude male staff. Tried to make conversation when pre ordering and he went out of his way to low key insult me. No wonder gamestop is losing business

Fantastic experience: Always have what I need.

Fantastic experience: Didn't catch the name of the dude who helped me but, I want to thank him, I had been looking for this game for a bit and he found it, going the extra mile.

Fantastic experience: It was nice going into GameStop haven't been to one in a while

Negative experience: Yesterday I went in to sell my PS4 pro Star wars edition. Some fat guy with glasses named Sebastian was at the front counter took my PlayStation and stated he was going to look at it and give me a price. After about 5 minutes he told me he would be able to give me $20 for my PS4 pro because of a dent on the cover of the PlayStation. I told him it was not a dent it was a burn mark from a blunt. I then told him I had Madden 24 inside the PS4 but he had already packaged it for sale when I wasn't going to sell it. I then told him no thanks for the $20 disrespectful offer. I then took it to Cash America next door the pawn shop and they gave me $55 for it. No questions asked.

Fantastic experience: Sébastien went above and beyond when there was no one there to help him. There was a rush and he handles our like a PRO. He took very good care of us and we are grateful! Thank you, Seabass!!

Fantastic experience: Absolutely great experience while shopping at this Game Stop. Jose was great with my kids. Talking with them and patient.

Negative experience: I had the worst experience shopping at this location. There were 2 employees and it took them about 15 minutes to simply process ONE return for ONE customer. There were about 7 customers in the store and they seemed overwhelmed. Being that it was a few days before Christmas they should have had better employees manning the store, IMO.

Fantastic experience: Check on line for promotions… ask staff to check the back for said promotions if you don’t see on the shelf!

Negative experience: I tried canceling a pre order of a game that’s only been out for a week. Was told “i would need to transfer the money to GameStop card” as an ex employee who worked at GameStop in El Paso till a month ago. This is not a policy that GameStop has unless it’s been on pre order for a long period of time. If the people at GameStop tell you this don’t ask to speak to the manager you should ask for the distract manger jon.

Positive experience: Was told by Raymond the game warranty was free and he'd include it with my purchase. Check the receipt once I get to the car and sure enough, I was charged for it. I understand y'all got numbers to hit but stop sneaking things in by lying or misinforming customers. It's less than two bucks for the warranties on games I purchased but that's still shady Otherwise, this store had a good selection of games. Will be back to check it out again but, I'll pass on any additional "freebies" going forward.

Negative experience: Went twice in a week store was closed for lunch ridiculous

Negative experience: System for pro members always down apparently...

Negative experience: this place always has signs saying they're closed on random days and random times.

Fantastic experience: My son like to stop in and browse.

Negative experience: I went in to purchase a PS5 and a game, with what was available in stock I would have paid $650 and had to go elsewhere to get the desire game but the guy decided that I wasn't allow to purchase the PS5 without an active membership, so instead of the hassle of dealing with the inconvenience, I walked over to Walmart, got the PS5 and the desired game both for $600.

Fantastic experience: We are from the northeast and keep neglecting this game stop. But this one is just as good as the others. Got a 50 dollar keyboard for 60% off. Just what my baby boy asked Santa for Christmas . Good sales that day. We will be back for games definitely.

Fantastic experience: Geat place to go and find collectibles..

Fantastic experience: The sales staff is always very nice and helpful.

Fantastic experience: Okay selection, great customer service all employees are eager to help and ensure you leave happy.

Fantastic experience: My favorite store. Always clean and organized :)

Fantastic experience: Good service Good prices

Fantastic experience: My child loves it here. The employees are the best!

Fantastic experience: If you like gaming and you want to go to an awesome place come here for games, consoles, gift cards, and anything else you need for your gaming needs come here awesome employees and location

Fantastic experience: Great small store. Employee (female -sry forgot the name) was extremely helpful and answered all the questions my 10 year old had patiently. Great experience!

Positive experience: GameStop is the place to go for all your gaming experiences, at this location I was treated respectfully, and polite as well. The customer service was great, and I hardly had to wait!

Positive experience: When you buy stuff for older systems make sure it works for what you need

Negative experience: I was going to buy pokemon they did not have any and when i bought some pokemon and it was only energies did not have any good condition

Fantastic experience: Good place to go if you are in need of controller or game system

Fantastic experience: Staff was attentive and helpful. Good stock of games for Xbox and gaming headsets.

Fantastic experience: Great staff. Very helpful

Fantastic experience: Useful staff. Which is better than helpful

Fantastic experience: Staff today was super friendly! Hope you all keep good employees that that!!

Fantastic experience: The employees here are really nice, they always remember me and are super helpful!

Positive experience: Strange, dismissive energy from the associate

Positive experience: Awesome employees go here not walmart

Fantastic experience: Very helpful and knowledgeable. Will definitely be going back.

Fantastic experience: It was fun ha ha I'm a kid leaving this on Dad's account

Negative experience: I was happy about getting a game from this location but they ended up giving me a game with fingerprints and scratches all over it and it couldnt be read. I might be thinking about not buying from there again

Fantastic experience: Good place to shop for that special someone.

Fantastic experience: Buy a lot of stuff from here and the staff is super friendly and has a good knowledge of different video games and accessories...

Fantastic experience: Its GameStop. Me and my friends spend money here.

Fantastic experience: Tried to buy a game on release date. Told me if I didn't pre order the game there was no extra copies. This store enforces their customer base to pre order under the threat of not obtaining a copy. Went to media exchange, Walmart and target all of which had copies. Funny a video game store doesn't have extra copies. The game was TLOU2. Used to shop at this store but under new management it's become useless. Edit : the store has gone under new management and is back to its amazing glory of helpfulness and welcoming atmosphere.

Fantastic experience: Had what I needed and the attendant made the process quick and easy

Fantastic experience: My son and I were looking for games for his Nintendo Switch and the gentleman at the counter, Isaac, went above and beyond to find those games for him. He called the other stores that had them in stock and had them hold them for him. He picked them up himself and called when he had them available at the Transmountain GameStop. That is great customer service.

Fantastic experience: Great place for all your gaming needs!

Fantastic experience: It was a small store have alot of Games NEW and Used . For EXBOX,NINTENDO SWITCH.Very helpful...If they are out of it they will check there System to see if they can Order for you!

Fantastic experience: Always a fantastic place to go for anything you need game wise or even equipment or accessories. Always friendly service very patient with us too we can never decide what we want. Wasnt even in the store for 5 minutes and someone asked us if we needed assistance.

Fantastic experience: Service was great! Helped me order a switch!

Fantastic experience: Wonderful place to get games.

Fantastic experience: A great place to shop for games and electronics located nearby my house

Negative experience: The manager is racist. she called the cops on a man just because he was asking a question.

Negative experience: Horrible customer service. They took our trade in and ordered a ps4 controller. Went back the day it was suppose to be ready for pickup. They don't know where they ordered the remote to, refused to lookup old receipt for a better copy for our records because it would take too long for her even though we physically had a copy in our possession for her to reference. The trade in amount was for $50 we paid extra for expedited shipping and insurance. So we gave them $50 worth of our property and we paid $34.47 with debit. For a total value of $84.47. Was given a 1800 number with a wait time of over an hour because the burden of waiting should be put on the customer. They then locked the door immediately after we left and said the would be out for lunch for an hour on the door sign. Associate never gave option to check gamestop.com which we discovered as an option for ourselves. It took less than 2 minutes to pull up the information that it in fact is suppose to be delivered to the store. Something the associate herself could've done, or offered as an option. Will literally buy anywhere else but gamestop in the future for our gaming systems and games. Continued to wait on 1800 phone to make sure a complaint filed against store.

Negative experience: Don't worry guys, if you have a breathing problem and you cannot wear a mask you are not welcomed.

Negative experience: Chick was freaking out about letting people in. Not all of view it like stopping operations because of store volume. Restaurants n gyms are an acceptable though. Wouldn't take questions from people eating outside, I would have walked too

Fantastic experience: Always so helpful and nice at this location.

Fantastic experience: Great service like always

Fantastic experience: I Always have a great experience everytime I shop here.

Fantastic experience: Always great service. They are very helpful and willing to look up products for you at other stores.

Fantastic experience: I took my daughter to look for a game and Tiffany was very helpful and patient with her. Most definitely will be coming back to this location.

Fantastic experience: As always great costumer service and the unbeatable prices

Fantastic experience: Friendly staff, organized and fully stocked.

Fantastic experience: Best one I've been to in a while. Ample space and good selection.

Fantastic experience: Great service love the place

Negative experience: Sold me a external hard drive that didnt work

Fantastic experience: Today went in and was attended by Candy she was awesome quick and easy transaction. Very delightful attitude will definitely be coming back

Fantastic experience: Extremely satisfied! The nice woman with colored hair was very kind and engaging with my decisions and purchases

Fantastic experience: Always good stock on all items

Fantastic experience: Service was great and was explained a great offer.

Fantastic experience: Rebecca was very helpful! She new exactly what my son was talking about, my son also asked her about some other things as well, and she was so helpful! Great customer service. I highly recommend her.

Fantastic experience: Best location in El Paso! Excellent selection of collectables and games.

Fantastic experience: Great customer service and patiencrs. Store employees helped me decide exactly which products suited my needs without any pressure to buy anything I didnt want.

Fantastic experience: Couldn't be better really helpful people

Fantastic experience: I love this store cuz is bigger than rest of them

Negative experience: Shopping here and my kid needed to use the restroom and they refused. Had to walk to Whataburger, per their suggestion.

Fantastic experience: There so helpful very nice

Fantastic experience: Love the staff here! Always so helpful.

Fantastic experience: Very clean and knowledgeable

Positive experience: Pretty cool gear and got me a membership.!

Negative experience: Use to love coming here, but now getting terrible customer service; especially from the egg-shaped woman.

Fantastic experience: Great stuff for my kids

Fantastic experience: Always helpful and patient!

Fantastic experience: Great people always very helpful

Fantastic experience: Good place to purchase games and electronics systems but didn't have much for VR games system's

Positive experience: Nice and helpful staff...good selection of games.

Fantastic experience: Good spot. Big store!

Fantastic experience: Excellent customer service, they always very helpful

Fantastic experience: Friendly and awesome rewards.

Positive experience: It's Gamstop