GameStop

Fantastic experience: 找到我需要的

Fantastic experience: Julian is an awesome employee a great sales men as well he deserves a promotion one day

Negative experience: Fatal yesterday I went to buy a Nintendo Switch two and when I paid they gave me a box I came happy I got home and it was a used Nintendo switch and they sold it to me at the price of the new I went to return it and they didn't want to return the money in cash now I'm waiting for a refund waiting for the money to fall back into my bank account Bad customer service and by the way they want to sell you used old things at the price of something new they are not fair with prices and second-hand things I think it's something unfair to everyone I don't recommend it

Fantastic experience: Julian is the BEST!! He is so friendly, caring, professional, and helpful. He was kind enough to take the time to help me search for a product. We can't express our gratitude enough. Julian truly deserves the recognition. Thank you!!

Fantastic experience: We had a terrific experience here!! Julian went the extra mile and looked in the back for the product we were asking about! He was also really helpful in renewing my membership. Thanks again, Julian!

Negative experience: I often come to this GameStop for the most part some of the employees are ok I guess..but there is one this lady is rude and disrespectful and to top it off she’s a bad lier her name is Brianna and she definitely needs to be fired I am surprise she has lasted this long

Negative experience: God i hate this place i regret signing up for pro...man they have me on the phone 2hrs plus tryna get my account back.i hate this man....1 lil mistake ...goin to gamestop at all ...

Negative experience: God i hate this place i regret signing up for pro...man they have me on the phone 2hrs plus tryna get my account back.i hate this man....1 lil mistake ...goin to gamestop at all ...

Negative experience: Worst experience ive ever had

Positive experience: My experience at this shop each representative was very informative and helpful

Negative experience: Terrible customer service by a super rude employee- who was female African American and had a short cut hair cut - did not provide her name. She was disrespectful to a kid in front of us and gave them the middle finger … I’ve come here many times myself and have not had a bad experience myself. This behavior is inexcusable though - I’ll be going to other gamestops in the future- the Rosevelt location is better managed

Negative experience: Service was awful

Negative experience: I started coming here since 2021 or 2022 I was just happy just buying and getting gift cards for Roblox. They trying to tell me to saved up money but I was confused on what they said and over time they started arguing & give me attitude. And stop coming here and until 2023 The man with glasses told me to leave and giving me attitude even though I was trying to get help but I didn't had my phone one and that when I stop coming here. Besides you don't have to be mean at kid or teenagers that why I will stop coming here.

Fantastic experience: Nice set up,pleasant employees who were able to handle my request while I browsed the store.When they have card drops they have a new system of taking people order so they don't have to wait in the cold

Negative experience: Bad manager

Negative experience: My previous experiences have been decent however what happened today is really unfortunate. I looked online and received a quote for $315 for iPhone 15 pro trade in. I went into the store and the clerk told me the same number after evaluating my phone. When she begins cashing me out at the register she said they changed the amount to $266. I could sign up for a free GameStop membership and receive an extra 10 percent. I agreed since it was free and it would increase my total closer to the original amount they offered. My offer went from $266 to $267. One dollar more. I explained that is not ten percent that is only one dollar more. She said that the membership is $25 so I got it for free. It's not free it cost me $25. Pointless argument but the bait and switch once in the store is crazy work. I get it online prices I take with a grain of salt because it's not in person but once I am in the store that shouldn't happen. I get a new phone every year or so and I sell my old one to GameStop like clockwork. I'm going to explore other options moving forward.

Fantastic experience: I do remember this as a kid and a teenager my brother did get the 3ds and 3ds xl

Fantastic experience: Good customer, but please work on your refund deals, I feel like you SHOULD GET WAY MORE BACK than literally 3 cents.

Fantastic experience: Staff quite knowledgeable, fast in and out.

Positive experience: My boyfriend and I love coming here all the time. Julian is always friendly and welcoming to us. He deserves to be recognized for his excellent customer service.

Negative experience: bad experience so slow for check out. the front desk person do their job too lazy.

Positive experience: I was greeted and helped with kindness.

Fantastic experience: At this location they are always very welcoming and helpful.

Fantastic experience: This is my favorite gamestop to go too

Negative experience: Store was supposed to open at 11:00 and someone finally wandered into the store at 11:30. No urgency to get the store open. I will not be returning.

Negative experience: This place is a joke, I brought a controller in and the man helped me find the rubber piece that is compatible. I took it home, opened it and it didn’t fit the controller. I took it back and they told me because it’s open I cannot return it But they are the ones that told me it was the right one so of course I’m gonna open it. the manager was there and wouldn’t help simply saying it’s on the receipt. Because everyone reads their receipts. I will never visit this place again. Horrible customer experience. This corporation will be out of business soon, Amazon way too easy to do business with. Shame on me for trying to support a local store

Negative experience: This is by far the most difficult store to get a hold of over the phone. Ive also had employees here give me bogus info regarding the pro membership. Overall it fulfills it purpose but if you are in-between gamestops, travel elsewhere. Update 3 months later: if you can shop elsewhere, do it. This place is dookie in person and over the phone. I came in for a quick purchase and it took so long to get situated I ended up just walking out. Only 1 associate on a release day for multiple categories.

Negative experience: Went to game stop today for a change of a controller and headsets ,by the time they finish their make up story about policy not ale to get a fresh controller, now mind I have warranty on both electronics as soon as I get this used pre own controller I notice some weird ,so I guess there employee are trying to scam people for real ,and Diallo your words didn't satisfy me a bit ...

Positive experience: Aside from the unwelcoming and slightly rude female associate, the male was very pleasant to interact with. He gave nice small talk and was very polite. I just went to pick something up but from what I seen the store was clean and seemed well stocked.

Fantastic experience: De haberlo sabido mucho antes ya hubiese comprado definitivamente aquí tedan un buen servicio al cliente

Fantastic experience: If you have the latest iPhone it can be sold here for a hefty price.

Positive experience: Good spot,but they never answer there phone when you call.

Positive experience: Good service

Fantastic experience: Great staff not stocked well

Fantastic experience: Nice , helpful and friendly staff. Good deals.

Positive experience: Staff was very helpful

Positive experience: Very friendly atmosphere without new information on the new systems that are coming out they were very helpful.

Fantastic experience: Nice little shop. For being so small they usually have what you're looking for. And if they don't have it they try to get it for you.

Positive experience: Ripoffs

Negative experience: Manager lied about a deal not going on despite being advertised on app and in store. He kept changing his lie and was very obvious about it too. He thought he could trick me into buying games without deal. When I told him I would not get them today he was incredibly rude. I wouldn't recommend going here.

Fantastic experience: very professional

Fantastic experience: The gentleman was very helpful and pleasant trying to find the right thing for us.

Negative experience: They never answer phone I call with questions never get anyone I even called in the store one time to see if they would & they didn’t terrible customer service

Fantastic experience: Ahmad is a cool dude

Positive experience: My son loves coming here

Positive experience: Staff are nice and will help with any questions. Good selection.

Positive experience: It is GameStop. The workers are great but the business entity sucks.

Positive experience: They are helpful if I can't find a certain game.

Fantastic experience: Grandson Birthday shopping. Very helpful staff!

Positive experience: Mi hijo compra sus tarjetas ahi

Fantastic experience: Always helpful and awesome staff that work there

Fantastic experience: Always helpful!

Fantastic experience: Muy cómodo

Positive experience: Great customer service

Fantastic experience: Guys in there very helpful ☺️. Got my daughter her bday gift Nintendo switch she very happy she's 26

Fantastic experience: Attentive to customers

Positive experience: Pops!!

Fantastic experience: Super good, Love the store

Fantastic experience: Used to go to this GameStop all the time a couple years ago! Just stopped in today and was super happy about the selection. Julian was super helpful and made our experience awesome! Thanks Julian.

Positive experience: Food was just warm, they charge for extra sauce when you ask for it, and then forget to give you it....

Fantastic experience: The regular staff are very friendly, the store is well staffed and they make each visit a breeze.

Fantastic experience: Super helpful associate, would come back to this Gamestop

Fantastic experience: Got a PS5 here a few weeks back. Great service. Nice staff. Close to Illinois Tech.

Positive experience: Good service

Fantastic experience: Cool

Fantastic experience: I always come here if I want something game related and all the staff are nice I highly recommend

Fantastic experience: Great service, have everything I need for console gaming. Service gets slow during prime hours as they sometimes only have one clerk.

Fantastic experience: Great service!

Fantastic experience: Renee the manager is the best.

Positive experience: Store itself is a typical GameStop. They all look alike to me. This one is clean, good variety, and staff is nice and knowledgeable. I love ordering online and being able to pick up in store. My only gripe is the parking. The lot is always congested and can be dangerous with traffic getting in and out.

Fantastic experience: Love the staff

Fantastic experience: We must have $10.dollar games card

Fantastic experience: I've been to a lot of GameStop's but this one is by far my favorite, they have had the same staff there for a few years and all the staff is super cool and friendly

Positive experience: Good

Fantastic experience: I love it

Fantastic experience: Absolutely wonderful always treated well love those guys

Fantastic experience: Always love shopping at my local neighborhood Gamestop. I am so glad they kept this location open.

Fantastic experience: Awesome customer service!

Positive experience: They didn't have quite a few updated games.

Fantastic experience: Great experience got everything I needed

Positive experience: Very little and has items that are shown yet not in stock

Fantastic experience: Very clean organized Friendly Quick service love it

Fantastic experience: Nice clean and friendly atmosphere

Fantastic experience: The staffs were very informative on the selections they have and very helpful.

Negative experience: This was my favorite Game Stop until me and my girl went there and they told us that the PS5 pre-order was sold out, and you would think that after you signed the pre-order paper way back in February that guaranteed you a pre-order spot for the PS5 that they would have called you to inform you that the list was open before they sold-out. But they didn't, this is bad business now I have look around for a store that's has some in stock when it releases, if any store have any!

Positive experience: Best place in the world to me

Fantastic experience: O.M.G ,the place that children love, grown folks to, I won't call out no names, it's okay. Get ready peoples, blk Friday, Christmas and of course now. The new game is out 2k21 .31st and halsted good location .

Fantastic experience: Friendly staff

Negative experience: 7 months ago I had an awesome experience now these people wont even answer their phone now and don't want to waste my money to travel if they dont have what I want in stock I dont want to order online due to my stuff being taken cause they leave my packages outside instead of ringing the bell and leaving it inside ugh guess I'll try walmart at least they will answer their phone

Positive experience: Called to ask question. Associate was very helpful in answering all my questions.

Fantastic experience: I've been going to this Gamestop for a long time and have had my fair share of bad employees, but not anymore. This is one of the nicest and friendliest Gamestops around, very helpful and usually has everything I'm looking for. Even the few times I've not found what I was trying to find, the employees were super helpful in trying to find either another store near me or trying to get it shipped to this store. I would absolutely recommend this place.

Negative experience: Bad experience I been in many game stops but this one is the worst

Positive experience: Its was in out

Fantastic experience: It nice

Fantastic experience: Love this Gamestop. Always cool employees who know everything about video games.

Fantastic experience: The cashier was very friendly, and went put of his way to provide the customers with the best service he can offer. The products were placed in a orderly fashion, helping me find my desired product quickly.

Fantastic experience: The GameStop team has a very pleasant attitudes and they are always helpful

Fantastic experience: Great selection and excellent employees

Positive experience: Very positive & friendly.

Fantastic experience: My friend