GameStop

Fantastic experience: I was really pleased with Veronica she really helped me out on my online order she went out and beyond for me I want to thank u again good customer sevice

Negative experience: It's just past 12pm and still not open.

Fantastic experience: The experience was great but the items was pre owned and the games did not work out of four red dead redemption and and Madden 23 was great and the system was shaky four a PS4 best trip ever

Fantastic experience: Super friendly staff, they always have something I want to buy in stock.

Fantastic experience: The sales associate Kendi was awesome.

Fantastic experience: Muy buen servicio

Negative experience: I use to love coming too this gamestop but now I am disappointed theres no management there theres an employee there dont know her name shes a white girl 5'4 hair up too her shoulders her customer service skills are horrible its like she got something against me I come in there too shop she doesn't even acknowledge im there doesn't say hi or can I help u with something but with other customers that come in she greets them with pleasure I had it up too here with her I wanna report her to management

Fantastic experience: Staff was pretty nice sadly they don’t test equipment properly before they allow customers to trade used goods working on a 3rd controller they’ve given me that’s been damaged

Fantastic experience: My favorite GameStop

Fantastic experience: Cool staff very helpful Great with the community!

Negative experience: This GameStop is a complete waste of time. The manager there (Woman with grey hair) is not friendly and not very helpful AT ALL. Run for the hills. There are better stores than this one.

Negative experience: They never follow the hours they post. I’m here at 1:30 store should have been open at 11. The last time I came an hour before the closing time and store was close up. I really don’t mind but it’s a waste of time to come when you are not open.

Positive experience: I love visiting this store whenever I can, but they wouldn’t sell me a game without a professional account, which I found quite inconvenient.

Fantastic experience: Great staff and awesome management. Will continue to shop and recommend. As a pro member this store makes me feel at home.

Negative experience: Enserio para comprar un juego te piden comprar la membresía? Si no, ni te venden nada . Y peor por un juego usado , prefiero comprarlo por Facebook. Gracias pero no . Patético

Negative experience: Poor customer service and rude comments from some older store associate who was upset that we only bought a few things and apparently they “won’t be open for us to hang out and only buy a few small things” on February 8th around 3:20 PM

Negative experience: Poor customer service after looking around and only purchasing one item We were disrespected.

Fantastic experience: This is my spot, the staff and manager (maybe also owner??) are soo cool. Very patient, knowledgeable and chill. Check this place out. I drive by 3 gamestops to get to this one.

Negative experience: Would never go again. Think it is absolutely ridiculous how some of the employees talk to customers. Worker did not allow my in-law to redeem his discount because the worker felt that name did not match how he looked. Rather then ask for identification they kept insinuating that my in law was not who he was. Absolutely ridiculous and inappropriate to base someone on how they look.

Fantastic experience: Excellent

Negative experience: I recently visited a GameStop location (2336 W. Cermak Rd. Chicago, IL) to purchase a controller for a friend’s young child. As someone unfamiliar with gaming, I had a few questions to ensure I was making an informed purchase. When the manager mentioned that the pre-owned controller might not work or could stop working, I asked if the controllers were tested before being sold. Instead of receiving clarity, I was met with an unnecessary attitude and accused of questioning their job performance. To clarify, I did not assume anything about their process—I simply asked because I genuinely didn’t know the protocol. It is reasonable for a customer to inquire whether pre-owned products are tested, particularly when they lack familiarity with the item. Being labeled “rude” for asking a straightforward question was both disappointing and unprofessional. I would encourage the company to consider additional customer service training for management and staff. Experiences like this can negatively impact customer trust and retention. For a business in a competitive market, maintaining courteous and helpful communication is critical to success.

Fantastic experience: Great service and the price was right this holiday the kids will be playing there games while the Mrs and I play our

Negative experience: I wish that I can give it 0 star but rhere is no 0 in the app so it was the worst branch ever i have speak with alot ot branches they were all good but this one is so bad because of the man The men who work are very rude. He described him as bald above, in front, and behind. He has hair and looks like a brown-blonde beard. He was very rude and racist when dealing with me. I hope he will take action against him. He told me that the laws are set by him, not me, and I did not say anything except I want to buy something and he... Rejected because I am a racist Arab or Muslim⁉️⁉️

Fantastic experience: I made an online order and I was having issues getting there on time to pick up my order but thankfully Andrew Sisco helped me out soo much , he definitely went above and beyond. I live about an hour way but if I lived closer I would make this my to go to GameStop !

Negative experience: I walk into this game stop with my meta quest 2 because my pet had bit off my head set and I had insurance on my device they said they couldn’t take it and too call the 1800 number so I called and the guy on the phone didn’t understand why they wouldn’t take my device so I go in their and have him talk to the representative on the phone and this guy at the store just didn’t want to give me a new device so I went to another game stop and they were able to do what they couldn’t do

Positive experience: Great staff stock hit or miss

Fantastic experience: Good store, great selection, good staff!

Negative experience: No mucha lápida

Positive experience: Personal muy amable y rápido.

Negative experience: Need more stuff.

Fantastic experience: Have that ps5 when no one else had it

Negative experience: Was going to buy a few games but had a question of availability. No one answered the phone. There was a message saying technical difficulties but I called one down the road and same thing. So I just bought them at Target.

Fantastic experience: I went to get a game for my grandson and the people were so friendly and helpful And the game was on sale I be going back soon

Fantastic experience: Clean easy to navigate find things. If you don't wanna wait for something you can check online or in the app if it's in store.

Fantastic experience: Friendly, smart employees. Over all good experience.

Fantastic experience: Adam is the BEST! Came to visit the store this evening and the trip made my day! Adam answered my call and helped me to get my dreamed gaming console!!! He is so kind and very responsible!!! I did feel that the store care about their customers. I would like to recommend this gamestop to everyone in the Chicago area.

Fantastic experience: Juegos de Xbox y ps4 y más

Fantastic experience: Good clerks who ate very gelding to customers needs

Fantastic experience: This place is clean and customer service is great! Everyone is acknowledged and greeted. They are very organized and know their stuff!

Negative experience: Bad attitude, not professional at all, they don't care about your problems, they make I mistake and the won't fix it. BUY IN AMAZON, at least they will respect your warranty!

Fantastic experience: Great place to shop, love it.

Fantastic experience: Shoutout to Marcos, he's the true GOAT he helped me figure out which of my controllers were hot garbage and helped me in ordering another. He was super knowledgeable about everything even explained how I could clean and fix my system. Thanks again bro P.S. the coworker he always works with was pretty decent too. I just don't remember his name.

Negative experience: I went in with a warranty and first thing they tried to upsell me. Then I was told it was a 1 time warranty which I would not have purchased. Next they said I should buy another warranty for the other device. Then they told me to wait as files were transferred. I decided to leave and call corporate instead of the bbb. Management seemed like it was all cool which means this is not the place to shop. Circuit city (there are a few left), best buy, or even Amazon is a better bet.

Positive experience: Pretty fast service they had almost everything i was looking for.

Positive experience: Really nice location good selection of games and the staff is super nice and knowledgeable... They will try to get u a subscription to everything tho and possibly reserve 5 games that haven't come out yet lol

Fantastic experience: Nice store

Fantastic experience: Buen personal y buenos video juegos de varias consolas.

Fantastic experience: A good experience every time. No complaints.

Negative experience: I called this GameStop (my closest local location) and asked for the code just released for Shiny Zacien because I practically shattered my heel and can’t get around. This location would not give me a code. They woman told me the whole purpose of their giving codes and promotions is to get clientele inside their stores. I’m not physically capable. And nobody is going to drive me to a store to get a code for a pixelated image. She told me no! How malicious is that to tell someone handicapped they can’t do something on the phone. I called the location in my hometown and they, thankfully, gave me a code. I’m just amazed my local store told me no. Whoever was working at the time stated in the phone call on 10/23 is the woman who told me no. So incompassionate.

Fantastic experience: Great staff, clean store.

Positive experience: Great Customer Service, Always

Fantastic experience: Very helpful, and affordable

Positive experience: I like it

Fantastic experience: Guys are very helpful. And the item I bought here is still functioning so that's a plus ‍♂️

Positive experience: Muy buen lugar para tener juegos de video recientes..!

Fantastic experience: Nice servece

Fantastic experience: Only GameStop I come to for pre orders!! The workers there are AMAZING.

Fantastic experience: The cashier was chill and helpful, great experience

Fantastic experience: This is the only game stop I really been to so I do like coming here and the service is always nice and helpful

Fantastic experience: Nice store

Fantastic experience: Great customer service

Fantastic experience: Staff is very helpful

Fantastic experience: It's very clean and serious with covid prevention

Fantastic experience: Went there looking 4 a specific item, unfortunately they didn't have it but was directed 2 a store that had it. EXCELLENT experience!!!!

Fantastic experience: great place .. good shopping and good service

Positive experience: My favorite place to spend my money on if I want games,most of the time they dont have what I'm looking for so that's a bummer

Fantastic experience: Cool

Positive experience: No crowds no lines

Fantastic experience: I had a great experience there and thank you

Negative experience: I paid for Express delivery I supposed to got it in 1 to 2 business days my xbox one but yet I still haven't received it not a phone call or text Wednesday july 22nd 2020 I paid it.now its sunday now july 26 2020 and still no nothing but the website said its open from 12 to 6 i want either some store credit or something my kids are upset that I made a promise I couldn't own up to someone tell me something

Negative experience: While I like Vid Games I'm not a hardcore gamer who buys game chairs and waste hu dress of dollars on games and other things..I don't seem to enjoy the high prices and including the extensive figurines, and even a bit high price for a single wireless controller, and the credit for games/other stuff don't add up to much, but the funkos, and discounted items are cool.

Fantastic experience: Great service

Fantastic experience: Good service.

Positive experience: The place is good if you want a game quickly, but nowadays, it just feels like a place for pop culture merchandise and not like a place that you can hang out in.

Negative experience: No Ps4's for sale what's the point of being a video game store.

Fantastic experience: The worker was very cool down to earth and just had a great personality

Positive experience: Good staff

Negative experience: Never stocked

Fantastic experience: Good place

Negative experience: Wait too long

Fantastic experience: Buen lugar

Fantastic experience: Great employee's that work here.

Fantastic experience: They young lady that workednhere was very helpful.

Fantastic experience: El personal muy atento y amable

Negative experience: Scams It's Customers And Sells Faulty Products.

Positive experience: Good service

Positive experience: When shopping for new games always get it sealed, refuse it if its open even though they claim its new. Bought a "new" switch game only to find out the Nintendo rewards already claimed for the "new" cartridge. Avoid buying new things from GameStop whenever possible

Fantastic experience: Great place friendly staff and large quality games

Fantastic experience: I LOVE the customer service there and whenever I want video games or other electronics, GAME STOP here I come...

Negative experience: They know nothing about video games and it took 15 minutes for somebody to actually help me. In the end I didn't buy anything because they didn't even know where there inventory went. I just went to Target after and spent $1,200 that I could have spent at GameStop don't go to GameStop

Positive experience: Never knew there was a GameStop near Pilsen/little village

Fantastic experience: Well great games and cool gear. I just wish they would be more generous with trade in offers and more reasonable with game prices.

Fantastic experience: Very helpful and keeps me updated

Fantastic experience: Friendly workers

Fantastic experience: Very kind staff. Lots of new as well as nostalgic items.

Fantastic experience: My son

Positive experience: Friendly staff, willing and able to help. If they can save you money believe me they will let you know.

Fantastic experience: I have lots of fun

Fantastic experience: Always so helpful and knowledgeable!

Fantastic experience: Best employees ever!!! Every time I come here I get the very best treatment regardless of which staff members are working that day. I am always warmly greeted right away. No matter what I need help with I'm always treated as a priority. Truly ever person that works here that I've encountered, goes above and beyond what's expected. I really love this location because of the people who work here. They are so great!