GameStop

Negative experience: Horrible experience! They do not honor the online price , that’s why they’re disappearing.

Fantastic experience: They politely accepted my return even though the picture of my receipt was not good. Thanks for great customer service.

Negative experience: Store closed in the middle of the day with sign on door saying "out to lunch" with no indication of what time they're coming back. No one answers the phone. Terrible selection. Employees couldn't care less.

Negative experience: Absolutely positively terrible. First of all they NEVER HAVE ANYTHING in stock. You walk in that store all you see is a ben full of toys. Second the customer service is Absolutely terrible, the associates don't and WILL not help you find a damn thing. The only time they smile is when you leave after not finding anything. Every time I walk in I question my decision of why I even touched the door handle in the first place. No customer service and on top of that they NEVER answer the PHONE. JUST HORRIBLE

Negative experience: Terrible selection, and this is coming from an OG GameStop shopper. Membership and everything. I was completely disappointed and only bought 3 games for nostalgia's sake. One has already become very boring. All in all, not a happy camper.

Negative experience: El día de hoy 01/21/2026 vine con mi pareja vine al GameSton no digo nada está muy Sospechosa pensando que me iba a robar algo y me sentí incómoda entonces a la hora de salir le dije muchas gracias pero fui ignorada nuevamente le sugieron no venir a este lugar mejor vayan a otro no importa que esté un poco más lejos pero eviten la pena con la muchacha de pelo rojo

Negative experience: I can’t wait until this GameStop is out of business . Overpriced games and merchandise!

Fantastic experience: Place has been here a long time. Good spot for video games and some computer items.

Fantastic experience: Gave me a great price on 3 games I no longer play, the lady with the black and red hair is always super nice. I feel like garbage for not asking her name but she's always super nice, polite and helpful. Definitely my fave gamestop in the area. Was able to get $70 and got a clearance razer keyboard for free and they owed me credit.

Fantastic experience: Muy buena calidad

Fantastic experience: We’re talking “We’ll be accepting anything” here

Negative experience: I recently went into GameStop on Black Friday to purchase battlefield 6 for the price of $35. It was half off on sale and I also have GameStop pro membership which grant me five dollars worth of credit per month so the manager Jessica, the one with glasses, she told me I couldn’t get the $5 off because she already put the video game in my cart because it was sold out in the store so she had to go online to put the video game in my cart so when I asked her about the $5, she told me I can come back once the game is shipped to the store and get the five dollars off so when I came back as of today’s date which is December 4th, she still didn’t do it. She told me to come back another day and refund the game and then buy it again to get $5 off what sense does that make??… the INCOMPETENCE of this manager is OUTRAGEOUS. It’s a reason why GameStop is going out of business. It’s no point in having a pro membership if I can’t use at least one of the perks. if it was an option to give this establishment zero stars I would have!!!

Negative experience: Team member behind counter does not pay attention to customers in store, especially those waiting right in front of them. They are constantly staring at their screens in front of them whether it be work related or personal this is very bad customer service. I didn’t get their name but looked like Hugo from the lost series. Places like this wonder why thieves choose them to steal from, it’s because of the lack of attention from employees. I will not be coming back to this location unless I absolutely have to.

Fantastic experience: Very good customer service with care

Fantastic experience: Love the friendliness, and very helpful Jessica love your customer service Was so busy and by herself ,she handle it very good.No wonder she's the Assistant Store Manager

Negative experience: I have called 3 times to see if the Nintendo Switch 2 was in stock no awnser and it keeps saying the same thing they have just lost on $500 dife

Negative experience: Crap attitude by the young lady at the counter.

Fantastic experience: Very professional.

Fantastic experience: Great time coming here

Fantastic experience: Would definitely recommend this location. We had the pleasure of having Fabian help and attend to us. He was very knowledgeable! We appreciate you!

Negative experience: Don't even bother trying to call to ask a question, no one ever answers. Other gamestop stores have agreed with this statement.

Fantastic experience: Service/selection and prices are great!!!!

Positive experience: Good staff

Fantastic experience: This is a really good GameStop that is really well stocked and the employees are very helpful

Negative experience: The store is supposed to be open 30 minutes ago, but they are still gated up... I call, and although I see people within the store, they are not answering.

Fantastic experience: Cashier was very helpful and friendly, went all out her way to give excellent customer service. I was very happy with my visit.

Fantastic experience: The food is delicious but the people who cleaned are so rude

Positive experience: Always great to go into a brick and motar business. Especially GameStop. Their display is always in organized. Never had a hard time finding a game. The staff is super helpful. I took my 5yr old for the first time. She was excited . All the Mario and Kirby stuffies and gaming memorabilia. The convenience of buying online is ok. But it's still good to get out and shop great deals in store.

Negative experience: The staff here was very rude, staff's here makes up their own rules about returning items, One employee was telling me about returning and than the only employee over heard and said something totally different, So idk I was super confused on that whole situation. The last time I was there a another employee was telling me something different about returning items and said if they aren't working here right now than that doesn't apply..

Positive experience: ITS OK NO PS3 GAMES

Fantastic experience: Great spot for gaming needs t shirts and hoodies great customer service too highly recommend

Positive experience: Find good bargain

Positive experience: It's good to still have a GameStop in the area even though the Prices can be a *bit* dodgy. The staff on hand the day I went in were helpful and friendly. Doesn't seem as bad as it once was before.

Negative experience: Si quieres comprar discos y los quieren devolver no paguen la membresía porque no te lo cambian si no tienes id de Illinois

Negative experience: I came in today, October 4 1:50pm purchased two games and two pop collectibles. I came home to play the games but I couldn’t the sales person Giallo Gave me two of the same games one with no CD game inside and one with the game both similar covers so I had to go all the way back. Get my game in a 30 minute drive to get my correct game salesman Diallo did not give me an apology for driving 30 minutes back. His coworker was the one apologizing when he didn’t had to not coming back here Diallo may mess up my day again and I’m not looking forward for that..

Fantastic experience: Customer service was the best I've ever encountered!

Negative experience: Haven't been to GameStop in for ever, I see why now. I'm going to buy online from now on.

Negative experience: Closing time for today supposed to been 9pm I called before hand I’m outside knocking on door and employees are just staring at me it’s not a restock time or nothing when I called I let them know I was already enroute

Fantastic experience: Great spot for all your gaming needs and then some

Fantastic experience: My son’s dad and I have been going to this GameStop lately for cards. -I don’t know their names but the 2 young people that have been helping us definitely add on to the experience with their excellent customer service.

Positive experience: Buena atención

Positive experience: Amables.

Fantastic experience: They have a little of everything and the workers are very knowledable. Do rexommend for quick to gaming needs.

Fantastic experience: Excelente lugar. Muy agradable trato al cliente!

Negative experience: Don't preorder here if you want a midnight release. 9/10 times they won't do one, while your friends that reserved at an actually good GS will be playing before you. Better off taking your chances at Pulaski and 51st

Positive experience: No comments for now

Positive experience: Store had a stinch

Fantastic experience: Good

Fantastic experience: Staff is knowledgeable and helpful.

Fantastic experience: Nice store it has a variety of games

Fantastic experience: Didn't have any consoles of PS5

Positive experience: I wish they had more collectibles.

Positive experience: Standard GameStop vibe. Guy working there was chill. No weirdos so that was cool

Negative experience: I called to ask a question about the Funko Pop Vinyl figures and the guy who answered the phone was very rude to me and really didn't seem like he wanted to be there dealing with customers! Don't recommend you go here.

Positive experience: The main place to buy games and anything related, the prices are just too high.

Fantastic experience: I've been going to this gamestop since I was a kid. Still is my video game hub.

Fantastic experience: Definitely recommend. Staff super professional, polite, and treat everybody with respect. one of the few GameStops left not backdooring. 10/10.

Fantastic experience: Very knowledgeable, about their products.

Negative experience: Gave me the wrong thing and could not return it for some odd reason even with The receipt

Fantastic experience: Been coming here for over 20 years. Great staff

Positive experience: Nice spot for all your gaming needs.

Fantastic experience: It was a little search, but i definitely got what i needed, I'm happy, thanks again Game Stop...

Positive experience: Wheres the PS5.....

Fantastic experience: Great customer service and very helpful ( Chris).

Negative experience: Worst GS I've ever visited in regards to stock assortment. One man staff was ok. I don't recommend this location compared to their larger stores.

Fantastic experience: Both guys working were cool and helpful to me. Thank you..

Fantastic experience: Game stop is my life and I shop there more than anywhere else. Can't wait to get to a store soon try them out very helpful, friendly, knowledgeable, and they wont just let you buy a crapy game without checking with you first.

Negative experience: The wait is long for service

Fantastic experience: Very nice people

Positive experience: love gamestop this one is nice and organized. good customer service very knowledgeable.

Negative experience: service was so slow...

Positive experience: USUAL GAMESTOP NOTHING SPECIAL

Fantastic experience: Very intelligent and helpful staff

Fantastic experience: It has a lot of games and if u can't buy them u can buy them online in their app. They have great customer service who play video games themselves so they can help u greatly.

Fantastic experience: Great place

Fantastic experience: Took they time to explain to me what I was buying

Negative experience: Camine mucho y el mapa dice Que cierra a las 20pm . Y cierra a las 6pm.

Fantastic experience: Great service employees were Great

Negative experience: Yesterday I got a pre owned xbox one for my son.. when I got home and got ready to set up everything for him I opened the box and couldn't believe what I saw in my box.. I videoed my wife and showed her and she was lost for words.. I tested it to see if it was gonna cut on it didnt even cut on...I understand pre owned certified refurbished will have slight wear and tear but the condition of that console I received was unacceptable and is not what my wife's nor my money paid for I will be asking for a full refund and taking my money elsewhere

Fantastic experience: gamestop is always great

Negative experience: Went to buy an item that was advertised on their website as "in stock, pick up only" only to find out the associate couldn't find it in the back room, so by their own admission they are disorganized.

Positive experience: Not a bad GameStop. Can get crowded at times because of the size. Staff is decent.

Fantastic experience: It’s was kew it had roblox cards

Negative experience: Adrianna should be fired. thats your mgr? this woman does not value her customers nor service.good job gamestop ,this kind of employee is your problem.no wonder your all closing.

Fantastic experience: A must plus great deals and finds

Positive experience: I think I unintentionally offended a worker by telling him Call of Duty was for Children. On the other hand the store was clean and presentable and the workers were interested in helping me.

Fantastic experience: Cool spot for games

Fantastic experience: Great place and employees. Never had a problem about anything.

Positive experience: I was in and out freeway service

Fantastic experience: GOT MY ROBUX YUSSS

Negative experience: They rob you there

Fantastic experience: Fast and easy place to shop for video games and accessories.

Fantastic experience: Good place for games

Fantastic experience: Go to this GameStop all the time and is very easy keeps you up with the latest and greatest games good prices always have deals free parking and you can reserve your new games before they come lots of accessories for the gaming world

Fantastic experience: GameStop's staff member was real knowledgeable and helped me establish what games I would like

Negative experience: Really bad place

Positive experience: Ok

Positive experience: Only one person working and long line

Fantastic experience: Fair deal on used games. Prices are pretty much the same everywhere on new items. You can save by getting used games on Ebay but you dont get a good return policy or good customer support that you find at gamestop.

Positive experience: Buenos precios en los vídeo juegos.