GameStop

Fantastic experience: Matthew is a superstar and truly created a delightful experience in the face of a rough experience. I hadn't received my digital download of my game from Gamestop.com website. I tried calling the website support line, but had no luck going through. Matthew stayed on the phone with me and called the customer support line with his own cellphone to bridge a conversation between me and support. He also provided useful comments to the support and clarification to ensure the support staff on the website was aware of the issue. While the support staff on the website was not helpful, Matthew went above and beyond to ensure I was my voice was heard. Matt recommended I also call the website again on Monday. I called the website again today and was redirected to a helpful support staff (Jasper) who provided me the download code. No 3-5 business days with escalation like originally stated by the website staff, I got it on the call. Thank you so much Matthew!

Negative experience: Their system was shut down. I walked a hour just to be disappointed

Negative experience: 5:40pm and the store is closed

Positive experience: Going out of business

Fantastic experience: It's really nice when you find a store that's relatively close to you that stocks things that normal stores don't. I won't even say what I got because it doesn't matter but at the same time I believe that when a store is friendly, it's clean and has good service with a large selection with like I said friendly staff they deserve a nice shout out and and a good review. This is my time giving back to this company I know I can't do a lot as a consumer but I can do a lot for a small business owner. The gentleman who helped me was very knowledgeable also was very kind I told him I would definitely come back and shop with him in the future. The young lady behind the desk she was beautiful and she was also very nice. I appreciate a store that's clean well together and not run down. I drove 20 minutes away from my house that has a GameStop that's 6 minutes away specifically because they had the things that I wanted. But but with me coming out here I figured out that this store is much better than the store over by 58th and kedzie. So instead of going north from now on to get all my gaming needs I'll go south. Thank you guys for your good service and I will continue to shop here. Kyle Dunn That young lady really was pretty LOL

Negative experience: Do phones not ring at this store? I’ve tried called 10 times to check on a pick order.

Negative experience: Every time I come to GameStop it's closed, 3 days straight it's closed Nov 10th 25 I called first the guy said they closed at 9 pm but online says 8pm, Nov 11th the lady said 845 pm online says 745pm I get here at 642 pm and their close now Nov 12th it's 615 pm and it's closed again

Negative experience: Came at 7:30 and there closed cause there system is down never going here again for wasting my time

Fantastic experience: Love these guys

Fantastic experience: She was very nice and helped me

Fantastic experience: Great

Negative experience: Only in the black community when it pose to be open at 10 its not open i guess until somebody call and complain they trash for this

Positive experience: Okay store to go to

Positive experience: First time here. Was looking for a particular game for a gift and this was the location that had it. Pleasant worker when I called. Went, and was in and out!

Positive experience: Great service and patient employees.

Positive experience: Hours are wrong they open at 11:00am on Sundays not 10:00am like shown online.

Fantastic experience: Love

Fantastic experience: TikTok, YouTube @ eGotDatWork and follow… Amazing placed order online at like 3am it was ready for pick up about time they opened I literally walked in gave my name showed ID and was on my way no more than 3 mins and great customer service

Fantastic experience: The best darn game stop in America right here in Chicago in my neighborhood no other GameStop does in the USA better than 83rd holland

Negative experience: Ive called multiple times, only to get the same voice message saying their busy when google says they are not.

Negative experience: Brand new controller for the ps5, stick drift out the box

Fantastic experience: I absolutely love this location in my area! All of the staff members work very hard, know their products, and their services are a 10 out of 10 for me. They help with all of my gaming needs and everything else I need to get in the store. That includes games, gift cards, Pop Funko Dolls, merchandise, and more. I do wish the store could have more Yu-Gi-Oh cards available because I'm a competitive Yu-Gi-Oh player and would love to get my products their before I go to an OTS official tournament store, or TCGPlayer to get them. Other than that, I love this location. All of the employees deserve raises, promotions, higher pay, and more. Can GameStop bring back customer surveys so that it can help the store regarding growth and points, etc? I'd fill them out 24/7 if that means the employees and store can benefit from it. This store gets a 10 out of 10, 100 out of 100 from me, DADGUMIT!!

Negative experience: The employees ruin the GameStop experience. They’re very judgmental and condescending. You’re better off making the trip to a nicer area.

Negative experience: It sucked,they said they had a game my daughter wanted and drove all the way there and didn't have it.

Negative experience: Online say close at 9pm fix this asap waste of my time they closing at 8pm crazy

Negative experience: Multiple malfunctioning ps5 controllers have been sold to me. Their return/exchange policy is ridiculous. Basically if you open the box you forfeit the warranty. Even if the contents are not working. So everytime the faulty controllers were brought back within the past 3 days a new warranty had to be bought. After speaking with corporate they informed me the policy has not been enforced correctly. At this point this location will no longer get our business.

Positive experience: Friendly staff that didn't try to over sell me stuff I wasn't interested in. Fair prices and great selection.

Positive experience: Never a dull experience when visiting GameStop!

Fantastic experience: Easily the best customer service I got in a GameStop. Came in for an online pickup and the guy knew about the promotions unlike a lot of GameStops. I live a block from one and most of the time they don’t know about it or just claim they never got it. Wanted to give Rodney a good review since he definitely deserved it but I couldn’t since it was an online order so I’ll spread the word with this review.

Fantastic experience: Easy 2 find what I need and easy shopping experience with helpful staff.

Fantastic experience: Amazing

Positive experience: Overpriced and pay lousy for games

Fantastic experience: Great service and they helped me get a free game

Negative experience: I called asking for a copy of Megaman Legacy collection, they informed me they would hold it for an hour. I arrived within 55 minutes, drove all the way from Addison only to find out that the girl I talked to sold the game after 48 minutes!! She didn’t wait the full hour and I drove over for nothing!! The manager tried to make it better by giving me 50% off the digital version, I wasn’t going to leave empty handed so I bought it but if I wanted the digital version, I would’ve bought it already!!!! Not worth the hour trip and I know the employee isn’t going to be reprimanded for this. Never going back, avoid this location if you can.

Negative experience: Never answer phone just watch it ring

Fantastic experience: Staff is very knowledgeable, courteous and very much customer service oriented.

Fantastic experience: My husband loves this place

Fantastic experience: The staff is super knowledgeable, polite and helpful. Made my visit swift and efficient. Thanks guys!

Negative experience: No one answered the phone ‍♀️

Negative experience: Sold me a bogus controller for ps4 i bought a used ps4 and they gave a me a controller where the ps button don't work....ill be shopping online never again

Positive experience: Like most GameStops, this one has staff who are happy to help you find game, accessories and collectables for a low price. The staff were astute, kind and did not mind going into the back stock room to find certain items that may not be on the sales floor. Unfortunately they didn't have the item(s) I was looking for and told me to comeback and that they would even call me if or when they have the item back in stock. GameStop may have it's doubters and nay sayers but it's not the store that keeps it going it's the employee's who are willing to help you anyway that makes you want to come back.

Fantastic experience: Great friendly customer service and fast check out

Positive experience: I have a 4 year old grandson that would love this store, GAMES.

Fantastic experience: Super friendly staff. Recommend this location. They have a great variety of things. They have it !!!

Positive experience: Regular Ole gamestop but this trip irritated me because I felt like the person there is very knowledgeable but the combination style they used wasn't connecting on a personal level despite understanding what was being said and they also tired to correct me by saying that samsung gear wast an oculus device or whatnot when I showed him a pic with the oculus logo on it they didn't even apologize even though they jumped in a conversation that I was having with my son about the Samsung Gear VR headset I have and had I not been able to prove my statement, I would have ended up looking like a liar because the game advisor is a professional and should know what they are talking about and I'm just his dad lol.

Negative experience: I just called 20 times and got no answer each time

Fantastic experience: Cool place to visit the team is very helpful

Fantastic experience: Robyn was great in assisting me with buying a controller for my son's ps4. She was very knowledgeable about the warranty and explained it to me very well.

Fantastic experience: place

Fantastic experience: Very helpful and fast service.

Fantastic experience: Wow. Didn't know you could trade in games

Positive experience: This has been my GameStop for years

Fantastic experience: I love this GameStop 1 of the best hands down.

Fantastic experience: Good games for cheap great customer service

Positive experience: Clean store. Staff greet you as you come inside, and they assist you alot. This location staff are very knowledgeable about consoles and games. I recommend this GameStop location!

Fantastic experience: Loved the Customer service

Positive experience: Decent for accessories that's about it.

Fantastic experience: Good store and employees, it’s just too bad that this store is the only option on the southeast side after having multiple stores closed due to attempted break-ins

Fantastic experience: The manager was very helpful! Great customer service. We were visiting from Memphis, TN and they were very helpful in helping us aid our grandson with his Christmas gifts.

Fantastic experience: Great customer service

Positive experience: Call of duty Vanguard

Positive experience: They definitely have things I'm interested in they just didn't have the particular items I wanted at the time

Fantastic experience: Good customer service

Fantastic experience: Always good

Fantastic experience: Best gamestop on Southside of Chicago!

Fantastic experience: Great customer service and cool and relaxing environment.

Fantastic experience: The gentleman that worked with us had a wonderful demeanor.

Fantastic experience: Great

Fantastic experience: GameStop for a very long time

Positive experience: Good place

Positive experience: GAME STOP NEEDS TO STOCK STORES WITH MAJOR SUPPLIES THAT CUSTOMERS ARE ASKING FOR. ORDERING ON LINE IS OKAY, BUT ALOT OF CUSTOMERS SHOP IN STORES AS WELL. IF THEY DON'T GET IT TOGETHER, THIS IS THE PERFECT TIME FOR AN INVESTOR TO OPEN UP A CHAIN OF STORES WITH FULL OF MERCHANDISE FOR GAMERS AND MAKE A NAME FOR THEMSELVES AT THIS PRESENT TIME IN OUR WORLD. BUT FOR NOW WHAT EVER YOU CAN BUY OUT OF GAME STOP. YOU DO GET A GOOD TEAM OF SERVICE HELP.

Positive experience: Jd

Fantastic experience: Good

Fantastic experience: Great service

Negative experience: Been here 1 time was friendly,now I doubt its worth a visit never has anything in stock

Fantastic experience: Great customer service. Thanks Ben

Fantastic experience: Friendly people very helpful good service

Fantastic experience: The Manager at this location is awesome for sure. Definitely exceeded my expectations. Great job whoever hired that guy.

Positive experience: Nice staff

Fantastic experience: My kids love the new games

Positive experience: I haven't actually been inside of store but I have done an online purchase that went well

Positive experience: Not to much there... very space out at this location.. friendly staff members ..

Fantastic experience: Great Customer Service! Had what I Needed

Positive experience: Nice to have one local, but have been robbing our neighborhoods for years! Resale value sucks. Could at least offer 65% of value when your going to try to resale at almost full.

Fantastic experience: FINALLY GOT ME AND MY 2 BOYZ RIGHT FOR XMAS

Fantastic experience: Great. Louise

Positive experience: GOT ALL THE GAMES THAT YOU WANT.

Positive experience: Cool friendly and helpful staff

Positive experience: Tiene gran variedad de juegos

Fantastic experience: Very helpful and the store manager named Ken is awesome!

Positive experience: Good service and the workers know the actual news when it comes to games versus other games stores

Positive experience: Staff very helpful

Fantastic experience: Great thay back open

Negative experience: Didn't have any games didn't have any controllers just didn't have nothing they might as well close the place

Fantastic experience: Great staff!!

Positive experience: Staff was helpful

Fantastic experience: This is a great location. The staff is great & it's a nice & chill environment. They always have the store set up really nice. This is usually my go to gamestop since it's in my neighborhood. I recommend this location for sure. Very professional & kind people.

Fantastic experience: I went there nice people they had what I wanted and they didn't have it so they printed the codes out for my ps4

Negative experience: Did not know what I wanted I had to use my phone to show the sales person what I needed I went to best buy and bought it

Positive experience: I love this place !