GameStop

Negative experience: 1. They rarely answer the phone. 2. Official "retro" gamestop with only 10-15 retro games on display.

Negative experience: Three people working and two of them are to busy talking to each other then helping customers.

Negative experience: NEVER ANSWER THE PHONE

Negative experience: They dont answer the phone I sat outside and watched them ignore the phone inside of an empty store

Fantastic experience: My boy Jason is a lifesaver and brought hope back to me haven't been here since my HS days awesome service told me about my membership perks and discount! Will come back because of Jason

Negative experience: Terrible location. They never want to answer the phone. Im literally on the phone now writing this review. I've been on hold for 50 minutes waiting to see if someone would pick the call back up. Horrible service. You can tell the positive reviews of this location are all friends and family. Game Stop should close this location down. These employees are just sitting around in there doing nothing.

Negative experience: Nobody can answer phone calls?

Fantastic experience: The store had everything I needed and while I was there I received excellent if not even better customer service from 3 of the most beautiful lady’s excellent energy and proper manners and attitude. I would definitely be recommending and coming back just because of them thanks ladies for taking care of your customers. The the names that makes this visit worth my while are, Domi, Dani, Arleen plan to see you all next week thanks again

Positive experience: Alot of the stuff was overpriced

Fantastic experience: They had all of my favorite games

Fantastic experience: Just wanted to say, Demetrius (hopefully I spelled his name right) he’s the goat! he’s always been my go to guy at this spot. I can go anywhere to go buy a game, but I come back to this place for the service and kindness from him and the staff there. Keep up the great work and customer service

Fantastic experience: Great selections awesome staff

Fantastic experience:

Fantastic experience: Was looking for a Nintendo Switch 2 for awhile, and the Brickyard GameStop saved the day. Demetrious was a real hero, and helped me to purchase my new Nintendo; he even helped me save money on a screen protector and a two year extended warranty. Great store, great atmosphere, and great staff. Highly recommend this store in your in the Chicago land area.

Fantastic experience: This location is easily the best city. Everytime I walk in this store they make me feel welcomed and help me with any inquiries I may have. The staff here is absolutely top tier especially Demetrious who always goes above and beyond.

Fantastic experience: Very professional, the store is huge compared to the other gamestops. Very very nice staff, and it's a shame they were broken into a few months ago. I would always recommend going to this one, especially instead of the one on Toughy in Niles.

Fantastic experience: Jason is very friendly

Fantastic experience: Demetrious is a fantastic Store Leader to talk to at this GameStop. Very knowledgeable,patient and kind. I highly recommend this store. I felt very cared for and appreciated as a customer.

Fantastic experience: Helpful staff, lots of stock on collectables and a wide range of general inventory.

Fantastic experience: Thank you to David for the fantastic customer service! Extremely patient, helpful & understanding!

Fantastic experience: The staff here is extremely helpful. They will answer any questions you have.. As a gamer I love this place.

Negative experience: Cashier was to busy trying to flirt with the ladies at the register then take care of the rest of the customers in line. I put back over $100 worth of material and left the store. Ill go to the Gamestop at the Harlem and Irving Plaza instead.

Fantastic experience: Always great service!

Positive experience: They literally try to up sell you on everything & always over charging on products higher than market value.

Fantastic experience: Amazing customer service David even drew my friend a bomber-man figure for his game case!

Fantastic experience: Don't fire David gamestop

Negative experience: Employees and place is always a mess. Easy purchases, very big store to explore but I feel like the Employees are gate keeping most of the products and even hiding stuff to avoid being sold to the public. Heads up for collectors, I would avoid this place as they hide things from you. As a employee has confirmed this to me within that store.

Negative experience: Unfortunately store isn’t managed well

Negative experience: Bought there PRP plan I just used it and I was given joy cons that Clearly weren't cleaned nor working The ZL button is mushy (no maintenance) and my left thumb grinded a bit when I held up and just popped off. the website says that wear and tear doesn't count in my state so why was I given anything at all let alone something so unusable and disgusting was this a joke?

Positive experience: Store is great not the greatest customer service, very introvert not very friendly nor did they really want to answer questions

Negative experience: Who ever the manager need to be fired. Please go somewhere else with your business.

Fantastic experience: Store staff was helpful. We went in to get some Pokémon cards. The clerk mentioned that Gamestop is going to start grading cards.

Fantastic experience: Great customer service

Fantastic experience: Guy behind the counter was very helpful with all my question

Negative experience: Cannot keep most purchased products in stock!

Fantastic experience: Good experience AMAZING EMPLOYEES AND MANAGEMENT. Take notes other gamestops . This is how it is done !!!!!

Fantastic experience: Friendly service staff! HUGE selection of Funko POPS (the reason I went). Check them out!

Fantastic experience: Friendly staff

Negative experience: A Mixed Bag Experience at GameStop GameStop is undeniably a haven for gamers, and this particular location lives up to the reputation with its spacious layout and extensive selection. Walking through the aisles, there's an excitement in discovering new games and accessories, making each visit an adventure in itself. The store's size is impressive, allowing ample space for browsing without feeling cramped, and the variety of products ensures there's something for every gamer's taste. Whether you're into consoles, PC gaming, or collectibles, this GameStop has you covered. However, while the store itself is a delight to explore, the experience with the staff can be hit or miss. While some employees are knowledgeable and eager to assist, others seem less invested in providing helpful service. My recent encounter with an employee left much to be desired when I sought information about Xbox. Unfortunately, I was met with a lack of expertise and was informed that the staff member's preference lay with PlayStation. This experience highlighted a gap in knowledge that could be improved upon. Despite this, GameStop remains a go-to destination for gaming needs. With its vast inventory and the potential for discovering hidden gems, it's a place worth visiting for any gaming enthusiast. With a bit more consistency in staff knowledge and assistance, it could elevate the overall experience even further.

Fantastic experience: This is th best Gamestop around.

Negative experience: Don't purchase protection plans here they change them after you purchase them making them useless, basically stealing your money. Go elsewhere.

Negative experience: Stolen item Purchased a game online to pick up in store. Was never able to pick it up but someone at the store checked that it was picked up. Went into the store was told by Dominic there was nothing he could do and to call customer service. Customer service was a pain to get a hold of but basically told me someone at the store more than likely stole it and that they need to do an investigation. It could take up to a week to find out what their reply is or I could go into the store and have them look it up. I informed Ernesto at customer service that Dominic told me there wasn't anything he could do. Will edit when I hear back from gamestop

Positive experience: The store overall is ok , they usually have all games ,and everything else related to the store , but the service is kind of słów one person is on the register and the other two just walking around and act like they doing something while people wait in the line for at least 30 min or more

Fantastic experience: Nice staff and lots of things to choose from and good sales.

Positive experience: Staff is friendly and very helpful. Always recommend the best way to save money.

Fantastic experience: Check latwt caught up

Fantastic experience: Great selection

Fantastic experience: Awesome store and friendly staff, I was amazed on how huge this gamestop is. Great selection and a lot of amazing stuff.

Negative experience: Poor customer service

Fantastic experience: Smooth and friendly, the carry all of the hottest Pokémon cards and a great price if your a rewards member

Fantastic experience: Good service, God prices , good attention and excellent staff. I recommend pay for the pro account , you will have a lot benefits

Fantastic experience: Great location and parking. Surrounded by my favorite stores, Target and Shoe Carnival. The Playstation 4 games are legendary, and toys and accessories are one not to miss.

Fantastic experience: Nice staff!

Fantastic experience: Great good place to buy games

Fantastic experience: Friendly workers always have a pleasant experience

Negative experience: Very expensive

Fantastic experience: These guys here are great. They know their stuff.

Fantastic experience: Mike is such a great employee and has the best customer service skills and answered all of my questions and provided me with all the information I needed!

Fantastic experience: Great service, best games. Demetrius is a great Gamestop manager

Negative experience: I went there recently. The guy there wasn't able off the top of their head to answer my question. That's ok! I can wait until you can find the answer out for the both of us. No. The kid didn't even try to figure it out. Ummm... Ok? Then I asked what the return policy was in case I jumped into the deep end and bought the accessory. He told me that I should go and find out the answer for myself before buying the accessory. Ok? Thanks for the "help," I guess. I ended up going to the Best Buy at the HIP and they were able to get the answers I was looking for. Shout out to them. Best Buy got the 70 dollar sale because they actually cared.

Fantastic experience: Muy bueno y el personal muy amable

Fantastic experience: great speed

Fantastic experience: Video Game and more.

Negative experience: They couldn't sell me c.o.d because I was young

Fantastic experience: Good store

Fantastic experience: My favorite place to get video games , been coming here since I was a kid !

Fantastic experience: Exelente Servicio excellent service

Fantastic experience: Limited stock but love it regardless.

Fantastic experience: A very good store with a large selection of games and wonderful staff.

Negative experience: Sold me broken merchandise and then when I tried to get it replaced with a new one, they told me all sales are final and to "F- OFF"

Positive experience: This is usually a great location. I had some wonderful help getting a game last minute as a Christmas present. However, despite the holiday hours being the same as regular this Monday, they have closed early. I accidentally purchased two copies of the same game, one was at this location. This is my third attempt and I am really frustrated that I can literally see two associates in there that obviously don't care about the business they work for. They decided to close at 8:30 (when I initially got here) or possibly earlier. The holiday hours clearly state that it's supposed to be open until 9pm tonight. I guess I'll try again tomorrow... ? Also, despite the two associates doing nothing in the store, no one answered the phone. I tried calling twice. Super frustrated right now.

Fantastic experience: 5 stars because they didn't have what I needed but they were nice and offered to help check at a different store

Negative experience: Selling consoles only as bundles for 750$/800$ when stand alone console is 500$ and not available anywhere is great business strategy to bump the sales but very inhumane and selfish. That’s why I would rather pay 1000$ to someone reselling them online instead to a greedy corporation.

Fantastic experience: I couldn't be any more happier... The sales gentleman that was there... Was a tremendous help.. Thank you so much for helping me with my Christmas Wish list.

Fantastic experience: Great location. Helpful staff. Had what we were looking for and it was a quick trip thanks to the great employees there.

Fantastic experience: Demitrious is hands down the best Gamestop employee I’ve come across. Super helpful, patient, and down to earth. Thank you!

Fantastic experience: Demitrious is amazing! We stopped by after having issues at another location. This manager took the best care of us I have ever experienced at a GameStop location and I am a frequent shopper. I wish I could give him ten stars. He said that he just got promoted from the HIP location and I think GS made an amazing decision. Thanks for everything, we will be back for sure!!

Positive experience: What can I say it's GameStop it's not what it was when i was a kid but it's still decent and now it's mostly females working on it so that's dope too

Fantastic experience: This is the best GameStop in my opinion they have more stuff in this store than any other GameStop I have ever went to. Nice staff, and great collectibles!

Fantastic experience: Spacious, good variety (which smaller GameStops lack), and the staff there is relatively friendly.

Fantastic experience: Very friendly. In and out in a matter of minutes. Always find what you looking for.

Negative experience: Pase 30 minutos en fila en caja y la joven atendió personas que llegaron después que yo. Y mantuvo conversación no relacionada con el trabajo con un amigo. Nada profesional. Fue el 27 enero 2021 7pm

Fantastic experience: Thank you for the great service! Will return for my next game purchase!

Negative experience: I did not receive a book or a note or anything about you guys sent me anything and my summation I'll give you you guys did not put up or something goes wrong so let me know what's going on because I'm trying login on GameStop it won't let me log in.

Fantastic experience: Nice staff

Positive experience: Muy buen lugar para comprar los juegos mas novedosos pero a veces no tienen los video juegos que buscas y eso es un poco molesto.!

Negative experience: Wouldn’t let me purchase something between 10-12 on Ps5 launch day which I get. I explained I couldn’t come back later though and wanted to at least cancel my preorder for Demon’s souls and get it somewhere else. Mind you, there is absolutely no customers in the store and they couldn’t just let me cancel my preorder which would have taken a min at most. This is why ppl don’t like shopping at GS, awful customer service

Positive experience: My Nephew lives this place. There staff is always friendly and helpful.

Negative experience: Walked in to check out some games and buy at least one. There were two employees, and myself in the store. At no point did either rep even acknowledge me or ask if I needed help. Both guys just stood behind the register looking at videos on their phones and laughing. I actually stood there staring at them to see if they noticed me, and nothing. I just walked out and got a game from target across the plaza.

Fantastic experience: Great customer services

Fantastic experience: Good friendly customer service. Very helpful.

Fantastic experience: I absolutely love this GameStop. All of the employees are so wonderfully friendly and helpful. Shoutouts to Avery for helping me with my online order, Phyllis for being the bubbliest person and setting me up with my protection plan, and Marcos for just being a friendly guy even though I wasn’t his customer. Love this GameStop. Keep up the good work!

Fantastic experience: The staff is super friendly and helpful. They also have a huge selection of games and "Pop" collectibles.

Fantastic experience: Nice and friendly workers and sometimes they don't mind having a small conversation with you or talk about video games.

Fantastic experience: They were helpful and quick in helping me. Happy customer. Will go back. Thank you Game Stop at the Brickyard.

Fantastic experience: Great service

Fantastic experience: Social distancing helped got everybody huddled together outside trying to figure out what's going on... Amanda "the amandaga" helped me get my game even though it wasn't listed online or in the app... Thanks for not stealing my credit card info and hooking it up like a true pro. Much love for what you and your team does during these troubling times.

Fantastic experience: Great knowledgeable staff very helpful and true to their word.

Fantastic experience: Great customer service and very friendly.

Fantastic experience: 5 stars for great stock and excellent customer service