GameStop

Fantastic experience: I want a ps5 for Christmas

Fantastic experience: The store is clean and staff is friendly and the variety is plentiful!

Negative experience: If I could leave no stars, I would. I purchased a game for a Nintento Switch 2 instead of a Nintendo Switch. When I got home, I realized the error and called them. I did not use the game. They would not honor an exchange or return. Save your time, your money, and your mental health and buy your video games from Amazon or anywhere else than here.

Negative experience: I called store about 3 times 10/11/2025 around 12:15pm and there was no answer on the phone or call back when I decided to drive to the store myself the Employee when I came in was too enamored about a conversation with a customer something about a dog smelling weed and whatnot, when he finally acknowledged me I asked if they had any copies of battlefield (could have just quickly addressed me and sent me on my way but wouldn’t acknowledge me for like 10 minutes) employee told me “I only have enough copies for the people who preordered” which I completely understand but could have just told me that instead of ignoring me. It was the employee with the long black hair and facial hair, heavy dude. Went to the Wolfcreek location where had more than enough copies and actually treated me like a human being.

Positive experience: Not my favorite gamestop when I'm in the area, workers often seem like they have something better to do than help any customers. 4 stars for the lady with the curly hair, she was very nice and helpful last time I was in.

Fantastic experience: I just walked across besides the property, I entered elsewhere, but, & and, I love the Gsmestop Corporational vocational with locations site zip area codes Gamestop video ♟️ ⚾️ games Shop store, the GameStops will forever be Generationally Raising Greatness, like Santa Claus ‍ ❤️ ‍ ❤️!

Fantastic experience: Great support staff

Fantastic experience: Came here to get Assassin's Creed Shadows. The staff was EXTREMELY helpful.

Negative experience: Today was the worst experience ever at this location park Ave. at about 6 o'clock my son and I and my mother walked in. we were greeted walking into the door by a employee that stated he wasn't on the clock but was helping out the other employee. the other employee was in the store room once the other guy comes out the store room. the off the clock guy informs him who all was waiting what we all needed. so he leaves and the other guy helps the first customer. so we waited and stood there the worker talked to the customer about anime for at least 20 to 30 minutes after he finished his purchase. when he had other customers waiting a guy and his son went to there car while waiting on him to get done talking. so we left with out getting the purchase that we came to get. It's cool to be passionate about your job, but it's another to be rude and inconsiderate of others time. Very disappointed and upset very bad customer services I gave two stars because of the other guy that tried to help that wasn't on the clock

Negative experience: Bad customer service

Fantastic experience: Great customer service

Fantastic experience: I really like this location. I went there for a specific controller today for my kid. The website said it was in stock, but apparently, it was not in stock because of the constant gamestop thieves. It is not their fault, i guess, but if you got robbed weeks ago, then update your inventory.

Negative experience: Salesperson name was Alex. He made 3 smart rude comments while I was at the store. Pay attention , he signed us up for a warranty that we didn’t know about it.

Negative experience: Male employee picks up the phone, disrespects you and then puts you on hold. Will not pick back up and then stops answering.

Fantastic experience: Came in looking for a very specific Eevee plushy as a present and found it easily. Parking lot is a bit tight, but store itself is good. Staff was very friendly

Fantastic experience: Love this place

Negative experience: They scammed my grandpa with a ps4, the ps4 wasn’t original even da box was different it didn’t had da logo and plus the controller was discolored! Like literally there was a lot of difference from the original one

Fantastic experience: The store is no more different the others Game Stop but the people working there make a biiiiig difference, they were really patient with me when I was trying to buy a game that I dont have any idea about it and explaining me what I need to know and guide to the best choice

Fantastic experience: I LOVE the Gamestop on Park. The only one I'll ever go to. Period. One particular employee is ALWAYS awesome. Very well knowledgeable. Megan Leutzinger. Explained everything to me very patiently.. cause I'm older.. Xbox. Wonderful. Awesome. Every time I've been in there. She's super helpful with EVERY customer. Never an issue with her. She deserves a raise. Period C

Fantastic experience: Great staff, good selections

Negative experience: Placed an order online. I arrived an hour after placing the order at the store because I was in the area. There were two young workers in there. When I walked in one went to the back. I walked up to the counter and the other young man asked “can I help you?” Told him I placed an online order and was checking the status, asked was it ready and gave my name.He glanced at the monitor and said no. He said he had order stuff to do and it would be ready when he got to it and gave a bunch of excuses. I was one of 3 customers in there. I stood there a min like it will take you 3 minutes to pull the games and get my order off your checklist right? So I asked was there an ETA. Again, no because he had so much to do. I called the customer service line and was told it was too late to cancel. However my order was cancelled later that evening when the employees “got” to it. I understand that this store has its challenges but turning away a customer who has paid is crazy. I understand that my order may have not loaded in the system but I doubt that. Needless to say, I won’t come back to this location but maybe better train your staff on basic customer service like don’t tell the customer you got so much to do and then cancel my order at your convenience because I tried to cancel online and I called to cancel and was told the store had to do it.

Positive experience: I went in to buy a PS5. The lady at the counter was super helpful and knowledgeable about what I was looking for. Very professional and didn’t try to sell me a bigger system or another system. Location is in a ok’ish area however do mind your surroundings. Store was clean and they had a decent amount of inventory for many different gaming platforms. If you are looking for a specific gaming platform, call ahead to see what’s available. Other than that I had a good experience.

Fantastic experience: Friendly, knowledgeable staff and a great selection of games and game-related merchandise.

Fantastic experience: Great

Fantastic experience: Everybodys busy so no idea who to thank. Thank you dude with playstation button tattoos on his right arm and thank you cyberpunk jacket wearing lady. I been looking for my own games all week lost my 3ds, 3ds games, and all my switch games. Thank you for your kindness and care putting my order together of 6 switch games within just a few hours of order placement on black friday. I am so very happy.

Fantastic experience: Best GameStop in Memphis

Fantastic experience: Been coming here since the days of yore and always had a good experience.

Negative experience: I’m so tired of this company…like how tf are they still in business?!!!! So I went to this gamestop (after buying a controller from 2 other gamestops that DIDNT WORK!) He assured me that they test them when they come in and it works….well I get home and the control wouldn’t come on….start looking around the controller and its 2 screws missing. The top is barely closed…like who took this in? WHY IS GAMESTOP SO TRASH?! Why are they still OPEN?!!!!

Negative experience: Sign on door and Facebook said closed at 8 pm they were early.

Fantastic experience: Very people people were very nice and they do good service and help you with games

Fantastic experience: Very helpful staff they greet you as soon as u walk through the door and clean happy go lucky associates I like it

Negative experience: Well this isn’t good business. Pull up to store at 6:20 to find a hand written note saying on break until 6:45. Employee is in the store and won’t acknowledge us. You have a disappointed 12 year old and lost business. Get your act together Game Stop.

Negative experience: This is the worst GameStop location that I have ever shopped with in Memphis. The worker Meghan racially profiled me as soon as I walked in the door. She looked me up and down and said” you’re doing a trade in right?” I replied yes. She said I’m unable to help you. The person gave no explanation period. They just said they could not help me. I called the store to speak to the manager and the person that refused to help me. (Meghan) stated that they were the manager. I asked to speak to someone over them and they said no one was available to speak to me. I am a long time customer of GameStop and I will say this, they have lost a customer. Shop here at your own risk. I thought we were living in the 21st century where color does not matter. I see that I was wrong.

Negative experience: Don't preorder and expect to get anything extra that is supposed to come with your game. They gave my item to people that didn't preorder. They said people showed up for a midnight release and got all the items. I ordered a month in advance and was told I'd get something extra with my game. This was a birthday present for my girlfriend. This is not ok.

Fantastic experience: Did a Happy Return of order from Venus clothing and young man was gracious!

Fantastic experience: They were wonderful. Went in to do a return, and they were so helpful. Ended up coming back twice to purchase some shirts they had.

Negative experience: Store has 20 minutes left open called to ask to exchange a headset I have a warranty on cause it's not wanting to stay connected and was told no we can't do that but I bet if I called asking if I had time to come buy a new system they would have stayed open later

Positive experience: Make sure you get a receipt

Fantastic experience: Nice place to shop for the latest games or old ones. The employees are very helpful and knowledgeable about any kind of game or game systems you may inquire about.

Negative experience: Christmas Eve waited outside the store for 2 hours. Store hours where supposed to be 8am-9pm.....went to the store at 10:00am still wasn't open.....

Fantastic experience: Great

Fantastic experience: Customer service was on point. The associates were very helpful and knowledgeable of their products. I was able to get what I came for.

Fantastic experience: Nice experience every time I come.

Positive experience: Gamestop collection of games are lacking. Tons of collector items but the games can be hard to find. However service is great. I like the girl with different color hair. She always so upbeat and ready to assist.

Fantastic experience: The staff was friendly and very handful. Welcomed me to the store and help me find everything I was looking for.

Fantastic experience: Finally got a ps5 super nice

Fantastic experience: Great and friendly staff. Been going there for 5 years now.

Negative experience: They reap u off

Fantastic experience: It's And Truly Awesome And One Of The Best Game Stop's That's Right Around The Corner From Where I Live Yes, In I Love The People's That Works There Their Awesome Also.

Fantastic experience: Great store and staff!!

Fantastic experience: Always good prices and all you need for gaming

Negative experience: Not trained on how to pick up a phone when it rings

Fantastic experience: Clean and great customer service

Fantastic experience: They have a spectacular service. Very helpfully.

Negative experience: I purchased my new xbox series x 2 months ago and as of today it stopped working. When I was buying my Xbox, I was told that they were able to look all purchase history up in their system in case of there being any issues. When I went to return it the person there refused to help me because I was unable to also provide a receipt, physical warranty, controller, and hdmi cable. He wouldn't even look at my banking statement history. I was also told that "as of a week ago it's store policy that they are unable to look up purchase history" I then called the union store and they looked up the purchase history for me and helped me out. Not only does the park location sell bad quality products that are overpriced and break down on you in 2 months, but they also lie to your face whenever any issue arises so they can get our of doing their job. I hope some manager that works there reads this and turns the place around. I will never go back there again.

Fantastic experience: Made me feel welcome and answered my questions.

Positive experience: Staff at all locations are always willing to help you! Yeah gamers!

Fantastic experience: Best place to get video games and funko pops

Fantastic experience: Friendly and quick service variety to choose from

Positive experience: pipps was join willbe back

Fantastic experience: Awesome customer service!!

Positive experience: Great selection and great service

Fantastic experience: Large selection of items and games. Store was also pretty spacious compared to other locations - it doesn't feel claustrophobic.

Positive experience: Very helpful

Fantastic experience: Avery was extremely professional and polite. This will probably become my goto Gamestop location going forward. The store was very clean and organized. The visit alone has changed my perception of GameStop.

Fantastic experience: I love GameStop the get games thats hard to find keep up the good work

Positive experience: Not like chi fala this is not the clerk fault but the manager he seemed nervous about my presence,. Didn't allow the clerk to take out the game until it was paid for and , and question that I want to make sure it was in the box before I purchased it, it really seem odd,

Fantastic experience: They had difficult to find games for NSwitch.

Fantastic experience: Wry knowledgeable staff and courteous service

Fantastic experience: Grandkids love this place we went back two day in a row. Need more hoodies and shirts for females.

Fantastic experience: Great workers and nice clean store

Fantastic experience: The customer service was good( from the two that was working on the evening shift), I took my son to buy some games and they were very helpful.

Fantastic experience: The best place in the world

Negative experience: It's so hard to get these people to answer their phone.

Positive experience: Wide selection of games and collectibles staff was extremely helpful and well knowledgeable

Fantastic experience: Friendly and brought my online order right to me while I waited in my car.

Fantastic experience: I got a handy from one of the clerks to buy out their remaining stock of Shaq Fu.

Positive experience: Good service

Fantastic experience: I love gamestop's and the guy there was so nice I do t know his name but he knows my order witch is 2 $25 roblox gift cards idk who this goes to but I hope u can congratulate him

Fantastic experience: My son's go to place for consoles and games. Friendly staff, if it's not there, they will find it and get it to you.

Fantastic experience: They always have a great sale

Fantastic experience: Boy Moms of Memphis! Make this your home store. I love gamestop anyway, but this one has unity hugging you as soon as you step through the door. Its not cluttered so you are not overwhelmed by products but you will most definitely find whatever it is you came in for. This particular location is family oriented, and no matter what you came in for, they make sure to send a little of GS back home with you in souvenirs.

Negative experience: The employees are rude and they NEVER have what I'm looking for in stock. Best to go to game exchange instead

Negative experience: Never answer a phone call.

Positive experience: Not enough used games

Fantastic experience: Buy GME.

Fantastic experience: Best game stop in memphis hands down... employees are great and knowledgeable....

Fantastic experience: The employees are chill.

Fantastic experience: Great

Fantastic experience: The salesperson at the Park Avenue location was very friendly.

Negative experience: Got there before 8pm (753pm) I knew what my daughter wanted Joshua was very rude...... and yes I will be making a formal complaint with corporate... but when he sees me not taking the Mr. Nice Guy approach after what he stated when I walk into the store. And no I will not return to that store.... if the sign says 10-8pm you should greet everyone like you just opened the store. $50.00 isn't a whole lot of money but what if my child ask for the new Playstation 5? You think I will come to gamestop to buy it? Nope

Positive experience: Prices for a plush toy is ridiculous.

Positive experience: Very friendly but gave wrong info on buying game card.

Fantastic experience: Great for games

Negative experience: Take the ps4 controller boxes off the walls if you dont have any in stock

Fantastic experience: The manager is helpful, knowledgeable, and kind. The store is also one of the larger, nicer Gamestops.

Negative experience: Black people be aware!! This location would do everything in his power to try and deter a black person from purchasing certain items or using warranty. Retail associate made-up rules in order to deter us from using a warranty. Called another location got a totally different response went to a different location and got a second totally different response. We were treated so much better at the other locations. Soooo Based on their own beliefs about black people they give you very poor service on Park Ave.

Positive experience: Not very good considering the pandemic

Fantastic experience: Everything

Positive experience: Its okay