GameStop

Negative experience: Bought my son new Nintendo switch for around almost 400$ tried to take it back thy offer was 21$ never again! Everyone just go to gamXhange from now & on! If it haven’t already been 4 months I feel like we should just get at least 65-75% of our money back from them

Fantastic experience: Huge thank you to Andrew for top-notch service! He's attentive, knowledgeable, kind, and patient. His care with older customers is truly appreciated ❤️

Positive experience: needs updating

Fantastic experience: Nice employees tons of Funko pops and games and overall a great experience

Fantastic experience: Customer service is absolutely perfection. Like give dude a raise. Super clean and quick service.

Fantastic experience: Great customer service, Malcolm and the other associate were the best!

Fantastic experience: The two young employees in this store were very nice and helpful! They didn't have the item my grandson was looking for but they checked to see if any other Game Stops had it but found none. They then looked for other stores and told us where to find one. Like I said, two really nice young people!

Negative experience: This store does not open on time it’s after 11am

Negative experience: Never seems open, went a hand full time ...lights on says open, but locked. Poorly ran... business ethics are horrible. Ever time...Thx God for GameXChange.

Fantastic experience: The customer service was excellent.

Negative experience: Got here at 12:20, saw the sign and was like, "Okay no problem, I'll be back sometime around 2:00". Fast forward to nearly 3:00 and still no one was there". Atta boy GameStop

Fantastic experience: Guru was very professional and helpful

Negative experience: Closed for lunch and posted on door they will return at 2:00. Store still closed. Garbage employees.

Negative experience: Store suppose to open up at 11:00 , it’s 11:10 and noOne is here very unprofessional. Been waiting since 10:50 and still yet I see no employee open store

Negative experience: No Good

Negative experience: I call when they're never busy and it seems like they answer the phone and hang up or just never answer

Fantastic experience: The employees were so helpful and knew their stuff! Both the lady and gentleman were extremely kind! There is a GameStop 5 mins from my house but I will make that 26 minute drive to this location just because of the excellent customer service that was given to me!

Fantastic experience: I came in today and Dominique waited on me after I called her probably 5 Times. She is so helpful,knowledgeable and so patient. I really appreciate her. I needed an xbox X for my grand girl and she sure helped me out highly recommend her Gamestop . Thank you Dominique keep up the awesome job!!! Thanks gamestop !

Negative experience: Store is always in shambles. Too much product on the floor also makes it hard to get around freely. Customer service is mediocre at best.

Negative experience: Went in there to buy an elite series 2 controller. They are overpriced compared to competition but I didn't wanna wait for shipping so I was gonna pay about 200 bucks for it. The lady was so busy gossiping about some lame drama with a customer some other day with another lady and ignoring me as I stood there for an extended period of time I said screw it and walked out. Haven't been to gamestop in ages, and it's clearly a dieing relic. I'll be glad when the company fails they failed to evolve with the times and the stores and employees have no desire to do their jobs right. The stores don't care while the company is a joke to modern gamers due to their inability to figure out how things work these days. It's failure on all levels.

Fantastic experience: i liked this one cashier they had! She was kind and consistent -always trying to help me get the best deals.

Negative experience: The work there he dont know where is game is! How come case is here but no disk? He couldn't fine disk?? And only one person work there. Not many choices!

Fantastic experience: Very friendly staff Kevin is a place of calm and will help you get gifts quickly.

Positive experience: Online order wasn't ready for pickup.

Fantastic experience: An awesome experience, Tyler was extremely helpful. I will be back

Negative experience: Horrible

Fantastic experience: Me encata

Fantastic experience: Staff are very friendly and helpful and try the best they can to help you with whatever you need

Fantastic experience: Clean and Friendly Service

Positive experience: Muy buen servicio

Negative experience: I ordered my ps4 pro controller before the 18th of June in store they said it would be between the 18th -23rd when it should arrive. I did a follow up on the 22nd they told me it was in progress, I called today on the 25th & Now they are saying I need to call customer service to see what’s wrong with my order not to mention they always answer and hang up the first time I call, so I have to call twice . On top of that Tyler answered the phone rudely as if he doesn’t appreciate his job. So I know they will never receive my business ever again . People shouldn’t have be given the run around about something they spent they hard earned cash on. Disappointed in how far GameStop customer service has dropped

Negative experience: Terrible customer service was put on hold multiple times while awaiting a confirmation on if they had a gotcha bracelet in stock took nearly an hour just to be told that I needed to call another store and at one point the employee tried to tell me they didn’t exist...like what?!? Will never use this location again for any of my gaming needs.

Fantastic experience: Tyler was a great help... Usually don't get his type of assistance in stores like this... Screw the other ones... He's cool and mature...Great prices too.

Negative experience: Prepaid and preordered items I f full and was told they would call when my items arrived. Hadn't heard from them so stopped by and was told the items Ive already bought, they sold and don't have anymore. Maybe I'm the only one see something wrong with this. Terrible service!

Negative experience: They weren't even opening at the time posted or answering the phone.

Fantastic experience: Wonderful, Wonderful customer service! Very helpful!

Negative experience: Placed some 2 popz heads on pre order and gamestop sold them. Lame! I had my name on them and everything. I even called to say I was coming in later today.

Positive experience: Very helpful.

Negative experience: I came in at 8.30 and he said that he can’t do nothing cause all the systems are closed but why are you open

Fantastic experience: i wanted to buy something for my dad for fathers day and it was a great place to buy him something

Fantastic experience: Was easy to find what I wanted

Fantastic experience: Very friendly and helpful

Fantastic experience: Awesome customer service. Every time!

Fantastic experience: Great customer experience and was able to help with questions I had referring to many games

Fantastic experience: Cheap

Fantastic experience: Knowledgeable staff that are willing to help you find exactly what you need. Not too pushy on sales either.

Fantastic experience: Stopped by one evening to grab a game for a friend and the representative Jon was super helpful! He helped me find the game and walked me through redeeming points from being a Gamestop member for the first time and didn't get impatient at all even though I didn't know what I was doing... he also threw in some game suggestions I'll definitely be checking out next time I have the chance. Next time I go to Gamestop, it'll be this one. Great customer service and knowledge of the product.

Negative experience: Didnt have what i was looking 4

Negative experience: Drove from about 30 miles away pick up a remote 4 our switch. It was mark 37.99 on the box. Got to the register gentleman told me that that was actually 49.99 that he had been too busy with Black Friday sales to change. He would not honor the price on the. Claimed he was a store manager very disappointed in customer service.

Fantastic experience: Great customer service

Positive experience: Just because your my son's favorite store

Positive experience: Good spot. Staff is friendly.

Fantastic experience: Atención muy amables, Dios los bendiga

Fantastic experience: As soon as I walked in they greeted me with warm smiles. Worker came up to me asked what I was looking for politely, he didn't hug or kept asking. It was a very fun and nice atmosphere. I did buy a game, service was 10/10. Got me in and out within no time. Overall wonderful experience

Positive experience: Great game choices for game system it's a little pricey

Fantastic experience: They couldn't really help me, but they were very nice.

Fantastic experience: Great staff

Fantastic experience: Great deal on trade-ins

Fantastic experience: Love this place. Please go check them out. I highly recommend it

Fantastic experience: Great ppl

Negative experience: Two weeks ago I purchase the mortal Kombat video game from GameStop...no problem Tonight I went in to the store to buy a PS4 camera and the store clerk said I could not hold the camera..as if I was going to steal it.. they just lost a very valuable customer sad but so true.......

Fantastic experience: Always good service

Fantastic experience: Great

Fantastic experience: The Customer Service Representative are very knowledgeable about their merchandise and very polite with customers. I thank God for Gamestop's presence and the prices are very reasonable

Positive experience: They have a wide verity of games for different platforms and the employees are very helpful

Fantastic experience: Informative cashier, but very rude! Calling my kids names

Fantastic experience: Yes. They have what you are looking for.

Fantastic experience: This is the place for Gamer tip

Fantastic experience: Great they are always helpful and friendly at this location..

Positive experience: Only had one guy on duty on a Saturday. Took a while just to ask a question about a COD action figure, which they never received anyway. Nitpicky I know but what should have been a 5 min visit was over 10 minutes of waiting.

Fantastic experience: As usual one of the best

Positive experience: The only place to buy &sell games

Negative experience: The assistant manager was very rude

Fantastic experience: I really don't have but good things to say about this location this is my home store and my go to location

Negative experience: The system was down today and I couldn't buy any of the stuff I had gathered.

Positive experience: Good game selection. Friendly service.

Fantastic experience: Great games and very kind personel

Positive experience: Friendly guys help explains game world wirh enthusiasm

Fantastic experience: The girl at the register was incredibly helpful and friendly!

Fantastic experience: Best one in Shelby county

Negative experience: Online it says they close at 8pm on Sunday’s. Drove all the way out there and they were closed. On the door it says they close at 6pm. Maybe they should go through the trouble of updating that online!

Negative experience: No new games, very crowded.

Fantastic experience: Very impressed with the staff on duty tonight

Negative experience: Poor service. Sold me the wrong controller for my console & had to go back twice to get the correct item

Negative experience: Slow

Fantastic experience: Great service

Fantastic experience: Tienen buenos juegos, todo nuevos y algunos usados. Se los recomiendo ir. Además. Están baratos alguno. No todos

Positive experience: My son loves going too game stop but I think the games are a little too pricey!

Positive experience: Pretty rude staff

Positive experience: Cool games nice people

Positive experience: Great people

Negative experience: I'm very pissed right now! Clearly it on google that the store is opened from 11a-8p, get to the store about 5 minutes ago they're closed! My son wanted some headphones for his PS4, can't get them now. Y'all really need to update this information instead of having me drive across town to this location but then again this could also be my fault for my calling ahead of of time too. Going by google is not a good idea especially when the information is wrong!

Fantastic experience: Friendly customer service, The sale's service always know what their talking about when it comes to game's.

Fantastic experience: Favorite store

Fantastic experience: Good service.....

Fantastic experience: Good selection

Negative experience: It smells HORRIBLE!!! And then the cashier wouldn't take my brother's gift card.

Fantastic experience: They have everything

Fantastic experience: The people where really nice and helpful

Fantastic experience: Good customer service