GameStop

Fantastic experience: Troy was very nice and super helpful explaining the details of the different games and consoles

Fantastic experience: Tanner went above and beyond to help me. This is by far the best customer service experience I've had at GameStop

Fantastic experience: Had to bring in quite a few old trade ins and Tanner was more than helpful as well as able to manage every other customers needs in a professional manner. The man was running that place and gave me a fair deal if you know gamestop well enough. Highly recommend!

Negative experience: Sign outside their building and online says they open at 11 on Wednesday. I drive there and get told they open at 12. Guess I'll get my game digitally. Waste of time.

Negative experience: Went in with à red ps5 controller to get replaced with the insurance I paid for and they gave me a white one that was not working . I go the next day and ask they guy to give me a black one now says it cost $15 more cause it's black . They cost the same new why would the price change when they are refurbished? Why were they okay with giving me a white one for a red one but not okay with giving me a black one for a white one? What a freaking scam ! Doesn't even make since . On top of that the white one they gave me this time also has a button that sticks . Scammers ! Unfair . Doesn't even make since ! I'd understand if I'm asking for a metallic or special color . Absolute scammers !

Negative experience: Didn't have what I was looking for, which was very unusual. Only 2 stores within 15 mi, neither had what I was looking for.

Positive experience: Very nice staff i have to say. I was looking for an item that wasnt on the shelves and they were more than ready to help me out. As for the atmosphere its pretty much what you'd think a gamestop would look like,neat and organized so im not complaining.

Fantastic experience: Employees were very nice and helpful. Was able to get a great birthday gift.

Fantastic experience: Michael was awesome! He answered the phone when I called let me know they had copies of battlefield 6, and that there would be a copy when I arrived, had a terrible experience at the 5043 Park ave location, they didn’t even treat me like I was human. Michael was awesome and even convinced me to renew my power up rewards membership! He’s a great dude and the store was run well and looks great! loving the new Battlefield 6 by the way hope call of duty learns after this!

Fantastic experience: This place is awesome, games, accessories, etc. What really puts the icing on the cake is the employees. Everybody there is super super cool and will try to save you as much money as possible. Big shoutout to Chris. He made SURE that I was taken care of and got my best value. Thanks guys!!

Fantastic experience: My place for getting my sports cards graded

Positive experience: Gamestop always has great stuff on clearance Join the pro membership get $5 each month and other awesome discounts on merch plus pro werk is on now and clearance and markdowns are buy one get one free so go and buy some stuff dudes and dames.is this enough letters and words yet to get the thoroughly review points ?

Fantastic experience: Best gamestop experience I've ever had! MATT THE TECH WAS PHENOMANOL! DOING 2 REGISTERS , DOING A RETURN , BUYING MY GAMES , GIVING ADVICE AND KNOWLEDGE TO THOSE IN NEED!!! ALL AT THE SAME TIME! GUY WAS GREAT!

Negative experience: I came in to return a game my son purchased, and the feeling i got was that the employee did not want to return the game. He asked for last name and first name for the order since it was purchased online. He said he could not find it on the database. He then asked for an email address, and again, he"couldn't find anything in the database. I asked if he could use my order number, and he said no. He needed a confirmation number. He said they were different. During this entire conversation, he was vaping in front of me. He said he couldn't help and to call customer service. I asked him if he could call, but he said I could call. I asked him for the number, and he pulled out his phone and Googled the number for me. I cake customer service and got a call back service waiting for 20 minutes. I then went online and puked up the order from game stop. I showed him the order, but he said he needed a receipt. I asked is this not a receipt, and he said no. Again still vaping. He proceeded to call another store, he explained the situation, meanwhile calling certain steps of showing him validation "stupid". Everything is provided was not enough. He said i would need to call Costner service to get a confirmation again. He also mentioned i would need to talk to his boss in the morning, but he said his boss would not be able to help. So I went home and cake customer service again, since I never received a call back. Customer service was able to look up the the order with the same information I provided with no issues. They provided a refund and said I could keep the game. One of the worst customer service in store interactions i have experienced. Not friendly, vaping, caring my situation stupid, not willing to help. I would give a zero if I could.

Negative experience: gave the wrong receipt and can’t return it and it’s defective.

Fantastic experience: Gamestop on stage road Memphis tn was a good experience s/o to the worker Brady on helping me with a return nice dude 100% recommend him.

Negative experience: So, this is for this location(Wolf Creek), and the one on Stage Rd. in Bartlett. I went in to pick up my preorder for a game today(that I paid in full), on my way to work at the Stage location, to be told they only got one in and they already sold it to someone else. That was pretty irritating, but the girl did call the Wolf Creek location, they said they had plenty of copies, she asked the guy to hold one for me, told him the situation, printed me another receipt, gave him my name and a description of me. So I drive to Wolf Creek, it’s almost a hour past opening, but the closing gate mostly still on, and I had to wedge in the door. Dude pulls out the game and tries to charge me again. I told him that it was fully paid, but he said it didn’t matter, that if I paid in one store, I had to pick it up there….ok, that’s odd, but why send me there and tell the other GameStop it’s cool, but refuse to give me the game unless I paid for it again. During this “disagreement”, I was told he can’t do anything, because he’s a part timer, talked down to me like I was a idiot, and said he could call his boss…which I said sure, call him. Which he didn’t do of course. When I said “what should I do? Just go back to Stage and complain to them again” (knowing it wouldn’t get me anywhere), he said something to the effect of “yea, do that”. So I went back to Stage, and got a refund. I mean, I’ve been a loyal GameStop customer and a pro member for over 20years. I might’ve had one other minor problem in this time, but this was hella frustrating. I very much prefer physical copies, but this has really started to change my mind. Why sell me a preorder and sell the only copy? Why talk to someone and then send me somewhere else, when they refused to honor my preorder? When he had plenty of copies? Why couldn’t they talk to the other store, take my receipt and zero it out in their system? Why hire someone so condescending?

Positive experience: Been to this GameStop a few times. Most experiences are okay.

Fantastic experience: Great staff! Go see Chris. He's extremely helpful and knowledgeable.

Fantastic experience: A little overcrowded with too much filler merchandise instead of games for my taste, but the boys that work here are very nice! I'll be back!

Negative experience: Absolutely terrible experience. Guru was awful to deal with. He had a bad attitude and was on the phone the entire time while dealing with me and every customer. I was there for an hour and a half because he would not finish one thing without starting another. At one point there were 4 people “checking out” at once. I’ll not to another GameStop next time.

Positive experience: Coupons and rewards are extremely hard to redeem. They make it impossible to use them

Fantastic experience: I had a great experience at the Wolfcreek GameStop. I want to thank Guru for the information that he gave me and keeping up to date.

Negative experience: The manager, who told me he is also the manager at the Wolfchase mall location, was absolutely no help to us at all.They day after the purchase, we tried to return the Nintendo switch we bought but we were denied our request because we opened the box. Mind you, it’s still brand new, we simply opened the box looked inside and decided it’s not what we thought it was, and we wanted to return it. because we shopped at GameStop, we were left with no choice but to keep the item. The manager, whose name is Chris, referred me to customer service, and their customer service referred me back to the store after an hour of waiting. We spent over $400 with them and we felt that their sales practices were lacking and deceptive. The reason why we thought this, was because we were not told about the return policy for the item that we purchased. We were expected to have known it all by ourselves just because they have it on their website and because they include it in the small verbiage of the 18 inch long receipt. Absolutely no customer care or Service to be found. Classic GameStop screwing us over. I haven’t gamed in a long time, but this experience has made it to where I’ll never go back to GameStop again. Don’t shop at GameStop! get what you need at Walmart or Amazon instead, and let GameStop go the same way blockbuster and RadioShack went. into our memories.

Negative experience: The staff members are decent. However, I bought 3 used games. 2 worked fine, but the last one was all scratched up, had sharpie on it, and had a chip in it. I tried to download it into my Xbox console and it wouldn’t download. Be careful when buying games here, as you need to check them to make sure they aren’t damaged, that was my mistake.

Positive experience: Was not greeted when I walked in.

Fantastic experience: Kendra was the nicest gamestop employee ever quick she got us a new case because it was broke 11 out of 10

Negative experience: I can see that this place has high reviews, so maybe i just had to deal with one bad apple, but i was trying to pre order a game here and have it sent to another location since i will be away from home for work when the game comes out. The guy i spoke to kept on making excuses to why he doesn’t want to do that because it will hurt their stores numbers. If pre ordering a game at one store for another store is the only option when you can’t do it over the phone then there shouldn’t be a pushback when that was the option given to me.

Fantastic experience: Living a bit far out this GameStop is the closest to our location. I've never been disappointed with the service and this time was not an exception. Joshua (Josh) was outstanding in his service and completely understanding. He was patient and was willing to stay afterhours to solve the issue if needed. You don't see good customer service like this these days!

Fantastic experience: As always great customer service,very helpful indeed,you can't go wrong with customer service at this gamestop.

Fantastic experience: Great they will help you find any game you are looking for. Great PEOPLE.

Positive experience: I purchased a PlayStation and some games there at very reasonable price.

Fantastic experience: I love Gamestop and the warrenties on consoles and controllers. Never an issue.

Positive experience: Edit: I have to edit this and take away 1/2 a star because last time I went in, the solo employee was giving a plubic job interview to someone. I am not sure if this is becoming a thing, but it's super awkward and kinda weird that this was happening. There were about 4 ppl total in the store and then the guy being interviewed and the employee. She kept having to stop to help the other people and then when checking us out, he's standing next to us and she asks him, so what is your favorite game and try to sell it to me. He just stares at us and nervous laughing and fumbling for an answer. I don't think anyone should have to do that in public. I get it's a public job but man, come in before or after a shift if you have to interview someone. GameStop is pretty much a go-to place to grab any current modern collectibles and video games and gaming accessories. Their prices are pretty high but the quality is always good.

Negative experience: Would not let you use the bathroom at the store...after all the games and stuff we bought there...that's not good....won't be back there anymore....

Fantastic experience: I came in to upgrade my switch, and Josh was really helpful! A lot of people came in right after me and he did a great job of helping other customers while parts of my process were taking time. He handled it really well without making me feel like I was difficult

Fantastic experience: The employees at GameStop are always so kind, helpful, and make great suggestions to my boys. Don't forget that you can pay a down payment for preorder games to secure them!

Positive experience: Good GameStop, staff was helpful and nice. Found everything we needed.

Negative experience: Merchandise has the wrong price on it.

Fantastic experience: The people inside are very nice and helpful! We had a terrible experience at best buy and the employees inside gamestop made us feel so much better. They even helped us pick out a case for the switch.

Fantastic experience: Super helpful and knowledgeable

Fantastic experience: Fantastic Store employees are always friendly!

Positive experience: I came here on a weekday evening, exhausted from a long day at work. Chloe came up to me and my boyfriend with the brightest smile, had a friendly demeanor and recommended us the best games that we should try out. I highly recommend asking for Chloe if you need game recommendations for any console. She is extremely knowledgeable and made us feel right at home! I will definitely be back! Thank you Chloe! You are awesome :)

Fantastic experience: Best experience in a game stop in a long time. The person who was working was knowledgeable about every gaming platforms

Positive experience: Good selection of games for average prices. Used and new options available. Line was slow and cashiers push the rewards card on you. The pick me girl is the worst about it and I'm not going on the store when she is there. She talks too much when you're just trying to buy one game.

Fantastic experience: Good people here, they always take care of you. This is the only location I pre-order my games.

Fantastic experience: Had a great experience. I was over there trying to snag a series x (they some in stock); they were short handed on people trying to help, but they were great overall.

Positive experience: Very helful

Fantastic experience: Always a great store

Fantastic experience: Took my youngest sister in today to look for figures and pop vinyls. The young lady with rainbow hair was very nice and patient with all her questions. I very much appreciated that. Hope you guys reward her and keep her around.

Fantastic experience: Great service. Enjoyed my interaction with both sales people

Fantastic experience: Nice not having to go into a mall. Online order pickup was a breeze. Friendly staff.

Fantastic experience: Awesome experience everybody really friendly and helpful at this store.

Fantastic experience: Very good

Fantastic experience: Employees are always super helpful.

Positive experience: Today was a better day at this location. Been a while since I went back since there were jerks working there the last time I shopped here.

Fantastic experience: Fast, efficient, friendly, knowledgeable staff... love the buy ahead option! Store is always clean and orderly. Keep up the good work!

Positive experience: Very helpful staff. Not a huge selection but I think it had more to do with covid and demand than anything the store can be responsible for. Solid

Negative experience: Order a game from the warehouse in the store. Paid for it in advanced. It was suppose to be mail to my house but after a few days i decided to call. I was told that they don't have the game in stock. Was will to give me a refund but only on a gift card!

Positive experience: I went in today to find a game for my son for his 360. I was a wee bit disappointed that they only have three type of games (Xbox 1, ps4/5, and switch) as their options. However, these two ladies were incredibly helpful. They printed off a list of games he would be interested in while also researching what those games entailed. I am very thankful for their kindness and patience. Excellent employees at this location~

Fantastic experience: Very good service

Positive experience: This location has way more to offer than other locations. Most employees are great about helping and its always a good experience

Negative experience: Went in store, associate was too busy on phone to speak to any customers I left after standing there waiting for 20 minutes. Called the next day was put on hold hung up after being on hold for 32 minutes. Ridiculous.

Fantastic experience: This is the best GameStop I have ever been too. I was in and out as little as in 2 minutes with a headset and a new GameStop account. The customer service was extremely excellent. This is my go to GameStop.

Negative experience: Nothing special at all.

Fantastic experience: A gamers heaven

Fantastic experience: Everyone was friendly, patient, and helpful.

Fantastic experience: Excellent

Fantastic experience: Store worker was awesome

Fantastic experience: Pre-order now for more loot.

Positive experience: Wished they had more variety but good costumer service

Positive experience: Prices are ridiculous but ehh good store overall. Rather buy online though.

Fantastic experience: The employee Chloe was very kind, friendly, and helpful! Made my experience way better!

Fantastic experience: Small but big enough to have a huge verity. Professional and knowledgeable about the products they sale.

Fantastic experience: Best Gamestop in Memphis!!! This store is full of knowledgeable employees who are always friendly and helpful. They sell anything from games, to collectables like pops and action figures.

Fantastic experience: Steven makes this store! His staff is knowledgeable and loves to help. I don't buy games anywhere else. Keep up the Good Work!

Fantastic experience: People are very helpful i go to this one over the closer one that doeant know what manners are

Fantastic experience: Friendliest gamestop staff in the state. Chloe is the nicest gamestop employee I've ever interacted with, and made me feel very valued. Everyone here is great, and works very hard.

Fantastic experience: First off if you looking for games GameStop is the best place to go. Now this particular GameStop is very different in the fact that it is collectors location they have absolutely the largest collection of collectible items that you could ever ask for. I recommend going here not just for the people not just for the games but also for the vast inventory that they hold in their collectibles. If you are a person who enjoys having collectible items or for that matter some exclusive items that will make your friends very envious of you you should definitely visit this location.

Fantastic experience: Great for new & used games & equipment

Positive experience: Great team

Fantastic experience: Very nice people work here they remember your name even if you don’t go in constantly.

Fantastic experience: Service was great! Long lines but cashiers were moving as fast as possible. Plus they always always have what I need at such a fair price!!

Negative experience: Not helpful. They have told me to come back 3 times now for something in their ad. Never going back.

Fantastic experience: Best Gamestop in the Memphis area! Great staff as well (Especially Chloe, Matt, and Michael). Absolutely love it there!

Fantastic experience: Good customer service!

Fantastic experience: My son loves that place, great service, neat, easy to find things.

Negative experience: Wouldn't honor exchange policy. Will never deal with GameStop again. They sell defectives consoles and they break after one month. Employee lady even charged me to return broken Xbox one.

Positive experience: Great helpful staff.

Positive experience: They were busy and very helpful. Lots of games. The grandchildren love it!

Fantastic experience: Very friendly and helpful.

Positive experience: Too clutter but nice staff

Negative experience: Bad customer service. Bought a new NES classic console tried to return it the next day. Refused to take it or even give me store credit. No wonder gamestop is losing so much money and may be going out of business soon. Will never shop at gamestop and will just buy online.

Negative experience: LAZY STAFF DO NOT SHOP HERE MANAGER AND EMPLOYEES DO NOT CARE ABOUT CUSTOMER SERVICE All this guy had to do was type in the computer "HTC Vive" and he would've seen that they do carry the product and that it was available at another location. came to this store as it is the closest to my home looking to purchase $500 htc vr system. onsite employee told me they didnt have any in stock first time I came in. So I went out to my car looked it up and came back in 5-10 minutes later. asked if the product could be ordered because other retail stores were having backordering issues. The employee in a white shirt working Sunday 8/12/18 told me word for word "We don't even carry that item so we can't order it." I told him it was on the site but I understood and would continue to look else where. had he done his job and looked the HTC Vive VR system up he wouldve seen that they do carry it and they can order it. I called another location in bartlett they had the last remaining system in memphis for $500. I immediately drove out and picked it up. called wolfcreek and asked to speak to the employee that had tried to help me so that he could help someone else if they have the same issue. upon being handed the phone when he discovered I was just correcting him he hung up on me. I hadnt cursed I wasnt being mean I wasnt asking for a manager I was trying to make sure a $548.74 mistake wasnt made again by updating his information. I called back angry that I had been hung up on and yes I was cussing by the time I got a hold of the manager. this store is completely unprofessional comes off very very very lazy and rude to consumers. Being hung up on by an employee and a manager because I'm trying to address issues I had as a customer of your store? No I will never spend my money here ever again this place needs new staff and I will tell everyone I meet to avoid it like the plague. I called other stores to see if they knew they carried HTC Vive VR product the Mall Gamestop, the Cordova Gamestop, the Bartlett Gamestop, and the Germantown Gamestop all were fully aware that they carried HTC Vive VR system & had no issues with me inquiring about the product.

Fantastic experience: The employees are magnificent.

Fantastic experience: Game store. Great help.

Fantastic experience: Always have NO trouble getting help in this store!

Fantastic experience: Very cool Gamestop. A lot of collectables! Friendly staff.

Fantastic experience: Best place to not gamble but have strictly enjoyable non frustrating emotions on opening pokemin cards

Positive experience: They had what I needed at a reasonable price