GameStop

Negative experience: Very disappointed with the customer service at GameStop. The employee clearly mentioned that there were 2 copies of the game available, but after barely checking the section for a second, they simply said they couldn’t find it and asked me to come back later. There was no patience or willingness to actually help. A much better effort and attitude towards customers is expected.

Fantastic experience: My Grandson brought earphones for his birthday he really enjoys Game Stop & the knowledgeable salesman about everything in the store. We'll return highly recommended.

Negative experience: Everybody just stands around not willing to help customers. It's happened everytime I go in here so imma find a better gamestop to shop

Fantastic experience: Morgan F was beyond helpful!!! She opened the door right at 12pm and I spent the next hour asking her so many questions. She was so patient and knowledgeable as I navigated my purchases. As someone who is getting back into gaming but also has a 5 year old nephew who is into gaming, I wanted to make sure that I bought the best console and games to maximize the experience and Morgan was amazing!

Negative experience: Why does nobody answer the phone been trying for two days lmao

Negative experience: They don’t pick up the damn phone

Negative experience: I’ve called 28 consecutive times from the time they opened and no one answered the phone

Positive experience: Great communication

Negative experience: Not open when it's supposed to be.

Negative experience: Sold multiple fully purchased Apple Watches here on Black Friday that I got from Walmart for cheaper price then they buy them for and game stop payed me for about 4 watches then put report out that someone was selling fake watches to them so they shut down trade in orders all Friday and I also have receipts and u can verify the watches are real on apple,com but employers had to call there regional manager and he denied me they are as ting like the watches are stolen or fake but they were purchased at Walmart and verified on Apple ’ as 100% real I would watch out for this place they also tried to say my watch wa a se it was a se 2 which they pay 225 for on website u can look it up don’t they these places keep ur receipts they will claim you have fake items just bc u sold a high amount. To them

Negative experience: Not open, barred up, didn’t say on website or maps.

Negative experience: Purchased Fallout 3: Game of the Year for the Xbox 360. Came home, it had only one of two discs. That's fine, shit happens. We tried to call them to ask if they could rectify it, it took 18!!!! calls for them to pick up over the course of two hours. When they finally picked up, they told us we'd have to go to Eastgate or Milford one. When we went there, they said it's because the Manager sold us the non GOTY version and thus only gave us one disc. (The case says Game of the Year on it). The Milford branch got it sorted and didn't even make us pay the $5 difference, which is awesome.

Negative experience: I traded in my 2 game systems and both of the employees said they aren’t able to do cash trade-in only venmo for trade in and told me it would come in 1hour and when i called to ask they then said at the latest 24 hours to come and it’s now been 2 days and i can’t even get an answer from the store.

Negative experience: Edit: came back today (7/23) at 4pm, was closed early. That's 3 out of 4 last times I've tried to come. No wonder GS is on the way out, you can't spend your money here if you wanted to. Closed early. Seems to be a pattern at this location. Very frustrating.

Positive experience: Clean store nice person working

Negative experience: They never open the store up on time

Fantastic experience: Small but clean store with good selection. The girl behind the counter was super helpful and took the time to answer my questions and look up items they didn’t have in stock at that time. I’ll be back for sure.

Negative experience: I arrived at 6pm on 02/07/25 Store says it closes at 9pm. As I was about to head into the store, I see the employee close the gate and lock door and just leave….

Negative experience: Gamestop shouldnt be a business , just shop at Amazon or Walmart. You’ll save money .

Negative experience: An employee said to her coworker to “make sure nobody steals that box” as it was only myself and another customer in the store I didn’t think that was a very professional thing to say as I’m holding a box of cards waiting in line to checkout. I don’t know what I did to deserve that comment being made. I gave no inclination that I was going to steal anything. I hope she learns not to judge people by how they look and realises that was a hurtful thing she said.

Negative experience: Showed up during prismatic evolutions release on 1/17. There was a line of 20 people. When we were let in the store they only had 5 elite trainer boxes, and 3 other products which they had 6/8 of. Only the first 4 people received any products even though there was a set limit of 2 product per person (should of been 2 items in general). I find it shameful that a renowned franchise only was able to stock enough product for 4 people. The only other conclusion was that employees set aside stock for themselves which in turn disregarded loyal costumers which is equally shameful. I find it most likely. Was a waste of time waiting an hour before open today. Will not be returning, the Kenwood location seems better ran and stocked. Change my mind.

Fantastic experience: Sam was very very helpful she was very nice and I well recommend people to come anytime

Negative experience: The cash trade-in value at GameStop has notoriety for a reason and the only good thing from it is that it's fast, and this location is timely with trades most of the time. Employees do their best here but it's clear that nobody is prepared enough for some inquiries or things such as trade-ins, and anytime I go in it's always just one person by themselves which makes it hard to do literally anything if there's any more than two people in the store at the same time. No consensus on important customer policies so if you get screwed over it's tough luck. Employees look exhausted to no fault of their own almost all of the time.

Negative experience: Place is awful service and awful prices. Stick with Ebay. Brought in 5 Xbox One controllers that they told me to bring in. Not only did it take 3 separate times to look up my controllers but they also had to switch cashiers because of being “overwhelmed” (All had stick drift they were aware) they offered me 8 dollars a piece for them…. Cool, whatever they dont work ive been here for over an hour and just want to go home. But the sole reason for going there was to get a replacement controller. I purchase a controller with the 35ish bucks they gave me in trade ins and still forked over another 25 out of pocket for one of theirs. Not only does the controller they sold me have stick drift (like the 5 I just traded in) but they also will not take it back. Place is going under and it makes perfect sense as to why. Stick with Amazon, Ebay, etc… Cannot wait till GameStop goes out of business.

Fantastic experience: Great shop!

Fantastic experience: On November 1st at 4:11 PM EST, I had the pleasure of interacting with an outstanding employee named Hunter. Their customer service was exceptional, and they went above and beyond to help me. Once Hunter graduates, GameStop will lose an incredible team member. I hope the company does what it takes to keep him around. Highly recommended!

Negative experience: They weren't open at 12pm like the store said, no employee showed up until after 12:15pm, and then they said they wouldn't be up and running till later.

Negative experience: Worst customer service ever. The guy Angela at the front desk. Has been selling me the wrong controller after I simply told him what I needed. He kept my i.d another time and wouldn't give it back. I have to waste more gas going to get my i.d. he wouldn't give to my girl after I called. This guy Angela has to be stopped very disrespectful @gamestop corporate

Fantastic experience: Service was awesome

Positive experience: Workers here are very friendly and helpful. However they are very inconsistent with store hours

Fantastic experience: I came in to sell an item and Hunter the manager on duty was super kind and helpful. He made it a smooth process and I will be sure to come back to this location.

Positive experience: Its a gamestop. Nuff said

Fantastic experience: Has a small assortment of games. A little on the pricy side.

Positive experience: Directions was spot on and accurate, I was at my destination on 5 mins from where I live.

Fantastic experience: Never got a chance to go

Fantastic experience: Store in on the smaller size but it has some really good deals. The employee was very nice, helpful and quick too!

Fantastic experience: Great figures and games good plushies

Fantastic experience: Grandson happy they had what he wanted I was happy too

Positive experience: Good customer service. Only complaint is they don't have all their items priced.

Fantastic experience: Great

Negative experience: Never open and don’t respond to calls They said it was open but turns out they had closed 3 hours early

Negative experience: This store is never open on time and the employees seem to take breaks at any point in time they want. I went here 3 separate times yesterday to buy 1 game and they weren’t open with a piece of paper saying they’re on break.

Negative experience: This store never open on time!! Drove here 3 times on a week they always not open! And they never answer the call either!! So buyers please be aware!! Safe your gas by driving here for nothing!!!

Negative experience: Service is very slow.

Negative experience: Don’t go here until they get some new employees. Dude doesn’t know anything about the games or promotions. He’s blasting his music and ignoring the phone.

Negative experience: God awful customer service will not return.

Negative experience: Online says they open at 10 on the official website and google ( i just submitted for a change on google), I waited 30 min before calling corporate, and they also said they should open at 10. 4 hours later, I went back, and the employee inside said they opened at 12, and its been like that for 3 years. While waiting at 10, I saw 3 other customers pull up and leave. There is a sign on the door meant for the hours, but it is blank. This store has no respect for its customers' time.

Fantastic experience: Great experience, lots of shoppers; but the sales associate was moving things along quickly.

Fantastic experience: They are so cool I love this place so much best GameStop around

Fantastic experience: Very nice

Negative experience: It’s not open anymore zero stars

Negative experience: Closed 2 hours before the listed time online.

Negative experience: Gamestop refused to rectify an issues with false advertising. The service was poor and the follow up was poor.

Negative experience: My wife came by to pick up a gift for my daughter and I that had already been paid for. The sign on the door and website said they opened 10am-9pm. There was no indication anywhere that they opened later. A sign in the door or anything. There were employees inside the store and one of them rudely just held up 3 fingers indicating that they open at 3pm. She waited 2 and a half hours for that. We now just want a refund and cannot get ahold of anyone at the store by way of telephone because no one will answer. We are just out that money and we are not rich people. Quite an inconvenience. Corporate office won't even answer.

Negative experience: This place is awful. I ordered a gift to pickup in store and nobody was there two hours after the store was meant to open. I came back after eating lunch and shopping around with my kid, and when I got back, there were employees there but the doors were still locked. The guy held up three fingers indicating they weren’t going to open the doors until three. I left. I’ve been trying to contact them to get a refund since I paid for the merchandise but still don’t have it in my possession, but nobody will answer the phone. Absolute worst customer service I have ever encountered. This place is garbage.

Negative experience: Waited outside till 11, just for the lady that opened the door to tell me They don’t open till noon but online it clearly says 11AM Lady was very rude!!!!

Fantastic experience: Fast service great information when it came about The Latest Games and game console

Positive experience: Great location w very nice employees.

Fantastic experience: Cool place

Fantastic experience: I was searching for a game for my 7 year old grandson's birthday. The associate was super kind and patient assisting me due to I had no clue about Xbox live. Thank you so much for your help.

Fantastic experience: My games are too old for this place

Negative experience: Customer service is nonexistent, I was waiting patiently for 20 minutes trying to get a hold of the store. I called back 2 hours later in the day, still received no help just rang till I reached the voicemail.

Negative experience: Worst customer service I’ve ever had in my life. It’s been like that for years at this location whoever is giving this place more than one star must run into the one employee there that actually knows what they’re doing

Fantastic experience: Good. To. Shops

Fantastic experience: The guy working was extremely helpful. I was in and out in under 2 minutes.

Fantastic experience: Favorite location. Always courteous and helpful

Positive experience: Good service

Fantastic experience: Very friendly and helpful staff! This is our new Gamestop.

Positive experience: They didn't have what I wanted but the guy did check the other locations to see if the had game available for me so I thought that was kind of him

Positive experience: I love GameStop but the lady waiting on me here wouldn't just focus on me and what I wanted. She needed to be helping 3,4 people at once sometimes yelling across the store. Very frustrating!

Negative experience: This one today rude

Fantastic experience: Great place

Positive experience: Its okay

Fantastic experience: Great location and folks working here. Compared to other locations I have been, this is a good one for parents who are not super informed about games and don't feel like being talked down to by a video game "expert" when I ask a "stupid" question. Would reccomend!

Fantastic experience: Quick Service

Negative experience: I have been loyal to gamestop for years & I have been putting off using game downloads because I want to support them. The same guy has been so unfriendly & rude to me on multiple occasions. Today was the last straw when I went to go pick up my pre-ordered TLOU2.

Negative experience: dude was very rude

Negative experience: Stay away use amazon they confirm your order take your money cancel the order and hold your money up for days!!! They double charged me now no reply to e- mails they dont answer keep you on hold for hours to hang up on you!!! Use Amazon youll even save money

Fantastic experience: Love this place. The guy is always helpful for us non gamers that are married to a gamer lol.

Fantastic experience: Nerdgasm

Positive experience: Typical GS.

Negative experience: Came about 8 and door was locked!!!

Fantastic experience: The guy at the register was cool! Good conversation and helpful :)

Positive experience: Had almost everything needed in stock

Fantastic experience: OMG so funnn

Positive experience: Very expensive

Fantastic experience: On the expensive side but good quality products.

Negative experience: They a little rushy i like to look around before i buy

Fantastic experience: Great place to get your game on.

Positive experience: Good location. Good selection.

Fantastic experience: Great visit!

Fantastic experience: Best gamestop in the city. Over the years they've ALWAYS had the games I'm looking for when other locations in the city did not.

Positive experience: The sales guys were really knowledgeable and helped me pick something out for my kids

Fantastic experience: The sales associate was so patient and informative with a 40+ yr old lady with a 5yr old...you ROCK, umm is "you rock", good slang these days??? I meant it in a good way...LoL

Fantastic experience: Who does not love game stop

Fantastic experience: Great staff and good prices on used games.

Positive experience: Clean and pleasant staff.

Fantastic experience: Get all your game needs here

Fantastic experience: The guys working there were extremely helpful getting my buddy a PS4

Fantastic experience: My 2nd gamestop i would work at this one if i cant work at ridge. Bunch of friendly faces