GameStop

Negative experience: Was closed with a note on the door , left at 2:40 be back at 3:40. I came to spend a bunch of money on trading cards. Actually drove from Dayton after looking at their inventory. This is horrible business. And you have the audacity to try to sell me a discount membership. For 25 a year you get 5% off. Thats not a great deal. Kinda forces you to buy from them. And they do things like this a close in the middle of the afternoon on a busy beautiful Saturday.

Negative experience: Bring Finneytown location back this one sucks !

Fantastic experience: Had what I needed. Knowledgeable.

Fantastic experience: I’m giving 5 stars to this place because the people there deserve it. Every time I go they are friendly, helpful, and hard working. I can tell they are understaffed, but that is not their fault.

Fantastic experience: Great store with fantastic service. Necrophantom.

Fantastic experience: One my favorite places to shop!!

Negative experience: The only reason it's getting a 2 is because some of the employees are personable. I can't believe they closed the Winton GameStop to get more business to this one. It's half the size, they have no games, only collectables, it smells like a comic con and a Yu-Gi-Oh tournament rolled into one, and it's dirty. There's no space for the stuff they actually have. If they had actual games the smell would be tolerable, but it's a glorified collectibles shop now. And you can't walk 3 steps without bumping someone. The only time it's empty is when they lock the doors during business hours to do God knows what. Corporate said and I quote, "We want people on the tristate area to think of this GameStop when they think GameStop." What a mistake that was. Y'all really closed every other GameStop to consolidate us to this virgin hell hole.

Negative experience: Worst GameStop bar-none. Constantly understaffed, which I know is more of a corporate issue but God damn. Anytime I come here (within their hours btw!) the door is always locked or someone's on a break or the phone won't pick up. Consistently annoying ️

Fantastic experience: They was great

Negative experience: If you are trying to return something WITH a receipt they require your driver's license. Why? Why do you need my government ID to return a $10 item WITH receipt!?!?!

Fantastic experience: Always very helpful great service the employees make sure that your question are answered and you understand everything.

Fantastic experience: I want to say this was an amazing store thanks to an employee named Tim. I have autism and a lot of confusion and questions. He never got frustrated with me, or pushy to get me to buy something I didn't want or need. It means a lot to have an employee like that and I hope he is treated well!!!

Negative experience: Employees are scalping Pokémon cards before they release leftovers to customers. Avoid this location.

Fantastic experience: Has alot of things that aren't available any place else.

Fantastic experience: Very knowledgeable about the games cool scenery

Negative experience: 1:52 pm they were closed. No signage

Negative experience: Horrible customer service

Fantastic experience: We love this game stop! The workers are always so helpful and super nice. . They were so helpful even with games and systems not in stock. I highly recommend for any gaming system questions, or game searches that you can't find in other stores.

Negative experience: This place never picks up the phone. Continuously lets it ring and won’t answer on purpose when you call with a question. Seen employees intentionally ignore calls. If you don’t like your job, don’t work there.

Fantastic experience: Great employees

Fantastic experience: Most GameStop’s I’ve been to are subpar with the employees I encounter, but this location is actually pretty good. The employees are pretty chill, one dude I think his name is Austin or whatever. Was very nice and helped me info. Would visit again.

Positive experience: Very friendly staff. Very helpful and alot of Knowledge. Thanks

Fantastic experience: Not only is this place big, and not to far from me, they have lots of cool stuff, AND the best thing about this store is Austin! Austin has been so helpful and so nice every time we have come in, just today he not only have us great customer service, he also chatted us up about video games, this store, and Austin are amazing, highly recommend!

Negative experience: Redeemed a multi-use gift card for a GameStop gift card to put towards Xbox Gamepass. Went to check out and was told 3rd party gift cards/subscriptions aren’t eligible for gift card use so now I have a GameStop gift card I’ll never use.

Negative experience: They act like they can never answer the phone when they’re not even busy at all .

Fantastic experience: Picked up game cards and I was treated nice and enjoyed the service

Fantastic experience: Austin found exactly what I needed when looking for headsets. Very helpful!

Negative experience: Don't buy your systems or games here because if you buy a brand new system like a switch if the controllers go out or your system goes out the warranty said that it will replace it for a new one but now they are saying you can only get used stuff and return of your brand new stuff this is the most crappiest company for their warranties I've ever seen I would recommend going somewhere else to buy your game systems

Negative experience: The ladies didn't know what my son in law Was talking about! Why hire someone that doesn't know what they are doing

Fantastic experience: Love the new manager Kirk he really went above and beyond for us professional staff makes me want to shop with you even more than ever keep up the good work

Fantastic experience: The service rep was awesome

Fantastic experience: Friendly and helpful staff definitely worth the five would give more if I could.

Positive experience: I wasn't too satisfied with this GameSpot. As one employee shouldn't ruin it for all but my son & I are knew to the whole gaming atmosphere; with that being said we needed some assistance the internet said a game was available here go there to find out its not. This employee acted as if we should know everything. Other than that could be a little more organized.

Negative experience: I went into the store at 8:40 and was told by the worker that he was helping the last customer even though there was still 20 minutes until the store was supposed to close. When that customer left the store at 8:45 the worker locked the doors.

Positive experience: I don’t know what the smell was… but please invest in plug ins, because it recked havoc in there. However, Morris has great customer service. Right before he closed (maybe a second over) see the store he allowed me to switch out my power cord be the original one I purchased I guess had a shortage. To us gamers that was a big deal.

Negative experience: Tried to call the store to check on a product, but got the automated answer that the store was experiencing technical difficulties and to try again later. Drove to the location to find all the lights on including the open sign, but the metal gates were closed. Double-checked online and in the store window; says open till 9 PM, but it was only 7PM.

Positive experience: Good place for video games

Negative experience: More expensive than any other place.

Fantastic experience: Great place, easy to talk to and very helpful staff!

Negative experience: Store closed at 1pm. Light on but gates are shut. No one answer the phone at all as well.

Negative experience: Store decided to close from 3:30pm to 4:30pm in the middle of a Sunday. Sounds like an understaffing issue. All stores in Cincinnati seem to have this problem. I feel empathetic for overworked employees.

Fantastic experience: Very responsible and respectful store leader that man deserves a raise. He helped me better than any manager at any store have with my refund and I salute him for that

Positive experience: Grear customer service

Fantastic experience: Austin was great at finding my kid the perfect game he wanted to play. He went out of his way and he was extraordinary worker. Thank you so much austin

Negative experience: They never answer the phone!!!

Fantastic experience: I love gamestop! I'm going to hate it when they close stores!

Fantastic experience: Good pretty pretty good

Positive experience: Great associates. It had a pretty decent selection of merch. Would recommend.

Negative experience: Fix your credit card machine system. You guys took money off my card but it didn’t go through your system so now I’m out of money and NO GAME, AWESOME

Fantastic experience: Placed my order on line. Got it quick. Everything as it should be. I’m satisfied.

Fantastic experience: Helpful clerk and lots of oldies

Positive experience: Got what I was looking for. Only 1 person working, very slow service

Fantastic experience: It's GameStop, you can't really have a bad day at GameStop unless you hate GameStop. Staff is always super helpful, friendly, and knowledgeable. It doesn't matter which location you go to. Go to GameStop and enjoy.

Positive experience: Usually a positive experience and today was no exception. Friendly staff, but they need to get their inventory issues together.

Fantastic experience: Whoever was in there at 7:30pm on 12 September 2022 was amazingly friendly and approachable.

Fantastic experience: Usually always come to this location. Great customer service!

Fantastic experience: My husband and I live in Harrison, OH and we have closer options for Gamestops, but we ALWAYS go to this one. We truly enjoy the inventory here, but most definitely love when Austin is working, because he is always super knowledgable as well as friendly. He has given us honest feedback on games that we weren't sure about and guided us to purchase a game that was better fitting for our needs. This location is a solid 10/10, and we think that Austin is a wonderful asset to your team there.

Fantastic experience: The manager is super helpful and friendly.

Positive experience: Decent GameStop. Nothing special.

Fantastic experience: its game stop....whats not to love! the staff is very knowledgeable and always friendly!

Negative experience: It was ok

Negative experience: That's no point to this store any longer. You can't get a new console and you can get everything that you want digitally.

Fantastic experience: Nice people

Fantastic experience: Jerome was awesome helpful and professional definitely my favorite GameStop in the area

Fantastic experience: The 3 gentleman working were so kind and helpful! It truly was a great experience. They were all willing to help me understand specs and things that I didn't fully understand. Got my guy a wonderful birthday gift as well as my son! So definitely a win.

Fantastic experience: gacha kept giving me kirby in the sanrio machine but one of the guys there helped me and i really appreciate it!!

Fantastic experience: Ordered online pickup in store in and out. But had to buy more things

Fantastic experience: We needed to do a warranty exchange on our kids game systems. Willie, the manager , made it a painless experience ( I had been dreading it) , and helped us to upgrade while we were there. Thanks Willie!!!

Fantastic experience: Great game store with super friendly staff. Always helpful when making decisions between games and/or systems.

Positive experience: Tenant was helpful and very friendly

Positive experience: Very nice people they were knowledgeable

Fantastic experience: I always shop at game stop

Positive experience: black Guy was very helpful

Fantastic experience: If you are still buying physical copies of games, then this is a good place to go to get them. Good customer service and friendly workers that you can talk about games with. Nice place to shop.

Fantastic experience: Great employees and fast service.

Fantastic experience: Very nice GameStop and the manager was really nice . Got me a series x luckily here . Love this GameStop but I hate driving in colerain . On way here some lady try fly in my lane without a signal or anything almost hit me .

Fantastic experience: They had exactly what I needed!

Fantastic experience: Jerome is very helpful, even for those of us who love a gamer but are not a gamer.

Fantastic experience: Store person was very helpful

Fantastic experience: It's a great place to find great games and consoles and extra game stuff and anything else game related

Fantastic experience: A very knowledgeable employee

Negative experience: Didn't have any of the games I wanted

Fantastic experience: Friendly service lots to choose from

Fantastic experience: awesome

Positive experience: Ok shop

Negative experience: They don't enforce mask rules here so if you're a selfish loser who doesn't care about yourself or others you might like it here.

Fantastic experience: Boys love it !

Fantastic experience: Very informative

Fantastic experience: Good place to buy games that you pre order and what not

Fantastic experience: I got gta v there

Negative experience: Where's all the new games

Fantastic experience: Ugh so good

Fantastic experience: Friendly environment nice and clean and great deals even without the black friday deals

Fantastic experience: Stopped into the store today to purchase the new Call of Duty. John was super informative on the different versions and made sure I purchased the version (standard) I wanted. He is like a walking book when it comes to video games, was able to provide information about upcoming releases and black friday deals. Very satisfying experience at this Gamestop.

Negative experience: Rude employees. One (John) was playing on his cell phones rather than helping customers. The other hanging out with her friends instead of helping customers. John assistant manager provided wrong information when asked when I could pick up a released game. He said eight so I came back at eight then told nine. These are reason why GameStop is losing business to online sales, and best buy.

Positive experience: Friendly service

Negative experience: Love the games employees need to let you look around a bit don't like being rushed

Positive experience: it's gamestop..name says it all.

Fantastic experience: They are very helpful

Fantastic experience: Great deals