GameStop

Negative experience: Poorest store I've ever been too, they sell you faulty equipment and tell you to return it within a week and when you do they don't honor it and make you purchase another one just to get home and it doesn't work either, and when you call they just give you an attitude and make it like it's your fault then I called the corrupt number and they don't do anything but file a "ticket" which is fancy talk for "sorry try again"

Negative experience: Rude staff unfortunately, I wasn't greeted entering the store and stood for roughly 15 minutes without being acknowledged. They did acknowledged me however to let me know they were closing in 2 minutes. I miss the customer service I used to receive here

Negative experience: Rude staff that try to scam you brought a cord after spending 200 plus dollars they said they can’t take it back that’s something that should be said when purchasing anything if it was Walmart, I would’ve got my money back. I will not be spending no more money with this company.if it’s not the lady with I think purple hair forget about it I’ll be calling my bank this morning

Negative experience: Brought an Apple Watch here to trade in after already selling them 4 I bought for cheaper at Walmart on Black Friday they offer 225 for it the GameStop employee said he didn’t know if my watch was real or fake but u can verify it on Apple website and I went to colerain location it shows up real and they even say it’s real they just have to call there boss bc someone is selling them fake watches ?? And the regional manager denied my sale they had to call just bc apparently someone went around tri state selling fake watches to them high doubt that they verify serial numbers and even look in the settings to check if it’s fake plus I bought boxes sealed in Walmart the manager unlocks them to sell them to u lol had no problem selling them 4 watches until 5th they wanna say my stuffs fake but bought from a real store sealed up when I got receipts sketchy place sketchy as hell

Fantastic experience: Rude staff back in the 2000s but hopefully they improved. So I will give 5 stars. This was a nice gamestop back in the day. God bless Gamestop ❤️ ✨️ ♥️ ✝️

Fantastic experience: Right up my alley

Negative experience: I'm going to be straight up GameStop screwing people I don't see how this place is still in business they rip people off try to give you $10 for a PS5 controller and sell it for 50 and 60 people really need to stop going to this place terrible they should feel ashamed of theirselves worst game store ever been like that for a while now rip off

Fantastic experience: the two ladies working close tonight 10/24/25 were super friendly and sweet despite me coming pretty late. thank you guys for answering all my questions

Positive experience: l love the girl who was so understanding about any questions l and my grandson had about games, and or membership to Game Stop. I will be back with both of my grandsons. As long as you have a very informative, helpful, very nice lady who's SUPER HELPFUL AND KIND like My grandson and l had, we definitely will come back. Thank you!!

Fantastic experience: Nice & very helpful service clean stocked well with your gaming needs.

Negative experience: Never have anything in stock

Fantastic experience: Employees were very helpful and friendly.

Fantastic experience: My son was happy they had what he wanted and didn't have to order it

Fantastic experience: Do they accept Xbox game cards for cash?

Fantastic experience: Fantastic customer service and super helpful friendly.

Fantastic experience: The staff is so helpful

Positive experience: The staff for the most part are pretty cool. The score isn't really from that it's more from what gamestop has become. Most stores or messy toy stores with varied selection of gaming accessories and this one slightly falls into that as well. They're trying though.

Fantastic experience: Great

Fantastic experience: Got new controller grips nice

Positive experience: My son & I were sent here from the Glencrossing Way location recently. My son wanted to sell some of his video games & also buy another one (Madden 24). I know inventory listed online isn't always accurate, but he wanted a new copy & 1 was listed as available & actually listed as being less expensive than a used copy. The Glencrossing Way location also confirmed it was available at this location before we left. We arrived around 5 minutes later & although my son was able to sell all of his games, we were told that the new, less expensive game wasn't available. I suppose that's possible but it continued to show up online as being available at this location for some time. He did end up getting a used, more expensive copy. Other than that, we had a decent experience.

Negative experience: I called this morning around 11:45 and placed a hold on a video game. I told them I would be getting off work at 8 pm and would make it there by 8:30-8:45. The employee on the phone told me that’s fine and they would have it for me when I got there. Arrived at 8:30 and they had the gates shut, an employee came up to the door and very rudely told me they changed the hours recently and I should have known that, however the hours online say they close at 9pm. If I should be aware of the closing time changes, it would helpful to have that information available to me, but it is not. Really disappointed because this store has been great to me in most previous experiences, but this really made me uninterested in ever going back. I don’t understand why the hours would be changed yet the employees would be unaware of their own hours and guarantee I could come in at a time they’re supposed to be closed.

Negative experience: Absolutely horrible service. Rachel was not helpful at all when asking questions. She would give me a couple word answers and walk away or just ignore me. I was about to check out and my wife was going to buy a hoodie but couldn’t find the price I apologized and said give me just a second I don’t know if she wants that or not I’m sorry. She replied with “she’s to busy and has a million things she needs to do and probably won’t get done and then said I guess” I’m sorry but if you work in retail you HAVE to help customers, I was not rude or anything. If I didn’t need the controller that day, I would have definitely bought at another store.

Fantastic experience: This is my favorite GameStop. I will go out of my way to go here over any other GameStop. Rachel especially is awesome!

Negative experience: This GameStop is absolutely useless lazy workers, went to trade in a switch pro controller and got told they didn’t feel like testing it cause they have a headache this is an absolute disgrace seeing it’s the second GameStop I went too to trade in this pro controller for the switch I will be contacting corporate and taking it as far as I need to.

Fantastic experience: Good place to get used games

Negative experience: Just went to this GameStop on Black Friday I bought brand new head phones for ps5 and brand new hard drive for ps5 and two 25 dollar Roblox cards for my daughters, got home cards didn't work the next day took them back to the store they told me to contact Roblox support something i did and Roblox said my cards were never activated and to take them back to the store to get them activated so i did and i received no help at all so i got my money took and nothing for it at all, they are the new modern day robbery so disappointing I will never spend my money with them again ever

Negative experience: Says online they open at 10 but the store sign says 11. I bought a refurbished controller last night to get it home and it is not refurbished infact every button sticks. The employees are great though

Negative experience: I preordered a game at this location, the day comes to pick it up and they aren’t even open. Originally online it says they opened at 10am. I rearranged my work schedule to make sure I could get my game that morning before work. Turns out they updated their hours 4 days ago to 11am. Alright, so I go to a couple places to kill the hour. I then wait til 11:20 and still no one opened the store or even answered the phone. This location will not be receiving my business in the future and I will be going in (whenever they decide to open) and get my money back for my preorder. Probably won’t even buy it from GameStop at this rate.

Negative experience: I give it a 1 star rating because all I wanted to do is ask how much is a new ps5 spider man controller cost never got back with me on the call wait 35 minutes. Hung up an called again said ill be right with you can I put you on hold I said yes another 35 minutes go by an no answer. Such a disappointment about just asking about a price. Called a different game stop they answered right away an gave me an answer not hard. People act like there job is so hard when all you have to do it look it up.smh

Fantastic experience: Best GameStop in the area

Fantastic experience: Good gaming store and good service

Negative experience: Zelda release day and store still not open at 10:15am.

Negative experience: Opens at.. Well.. Whenever they feel like I guess?

Fantastic experience: The Irish/British younger man was awesome! Great customer service! You guys have a great one!

Fantastic experience: The best GameStop location since they closed the one in Dent. Clean store, friendly staff, good stock. Can't really complain.

Fantastic experience: Worth the trip, got what I wanted.

Fantastic experience: I enjoy going here turned it into my normal place to look for games

Positive experience: Picked up a game reserved for Christmas. Was in and out pretty quick. Staff was very helpful and friendly.

Positive experience: Employees were very nice and helpful. Very small store though and didn’t have much i was looking for.

Positive experience: Looks nicer than other stores but packed with people so there is a wait time only reason not 5 stars is the $10 and below bin is gone

Positive experience: A bigger inventory of cards would be great!

Negative experience: This gamestop has changed and now keeps "round about whenever we decide to open hours." Ignore the posted hours. It'll be open an hour or two after it is supposed to. Last 3 stops at this store had it closed during normal posted operating hours.

Negative experience: Supposed to be open.....one store had technical issues, came to another.....if you issues put sign on door!!!!! Noone will answer phone.....and it's way to cold out to stand and wait ...

Fantastic experience: Really cool people

Fantastic experience: The girl working was super friendly. She even gave me some free pokemone cards for my 5 year old.

Fantastic experience: Staff very helpful, great selection!

Fantastic experience: Friendly staff clean store. Great selections.

Fantastic experience: Best Game Stop around. The people here know their games. I claim this store as My Game Stop! Just so you know. The selection is great. The manager works hard and knows her stuff. Stop by and look around. You will be glad you did.

Fantastic experience: Great customer service.

Negative experience: Good place, except one of the workers is very rude and made fun of kids for not knowing what things were, also basically said I was stupid for asking to repeat what I said. We shop there alot but everytime where there she is very rude to me, she about has a panic attack over the smallest things

Negative experience: I had a question about codes. Which led to me giving an example. I said that I bought a new game and the codes expired. They said that that's not possible and insisted I'm a liar. I tried to explain that I bought a new game a couple years from when it came out. But apparently I'm lying. You know some codes don't last six years some expire a year or two. Worst people ever. I don't think I'll be going to GameStop anymore.

Fantastic experience: Friendly and knowledgeable staff.

Fantastic experience: An amazing GameStop! I've been going here since I was young kid and staff are always super friendly and nice. I had came in and an employee named Nico was super helpful with my trade in on an old console.

Fantastic experience: Fast and friendly. Filled with people that are passionate about their job. A true example of what a gamestop experience should be like without feeling forced or overly corporatized. Gamestop inc. Do give everyone at this location a raise. Raising their morale even further could do wonders for sales and complete overall customer satisfaction.

Negative experience: Do not buy extended warranties . You are giving them extra money for free . Do not fall for it. Avoid the store manager Devin at all costs. The girl always very unpleasant.

Fantastic experience: Great service and employees

Positive experience: The usual

Fantastic experience: Very helpful and kind employees. They helped me find the gaming monitor I had been wanting. It was always out of stock in store and online. They located one at the Newport, Ky location and even had them hold it for me to pick up the next day! Awesome people

Fantastic experience: Great service...

Fantastic experience: Good service

Fantastic experience: Okay

Positive experience: My game was in stock and the employees offered their assistance. No negatives to add.

Fantastic experience: Tasty

Fantastic experience: The team here is incredible. Knowledgeable across every platform and exceedingly helpful and friendly. I’ve made multiple visits over the last couple of weeks and they go above and beyond to make sure I leave happy. I’ve taken my son (4) in with me the last two times to get switch games and they listen to and answer all of his questions as well with patience and genuine care, interest and excitement. I usually have good experiences at other locations that might be more convenient locations for me but the team here makes the extra bit of a drive totally worth it!

Fantastic experience: The stock was pretty dysmal during this trip, but that is totally expected this time of year. Staff were super helpful and friendly.

Fantastic experience: GameStop has lots of neat games

Fantastic experience: My favorite Gamestop ever. Devin the Store Leader is so helpful. Even when the computers crashed she took care of everyone in a nice and calm manner! Great job!

Fantastic experience: Great

Fantastic experience: Devin is the best and this store has a great selection!

Fantastic experience: Great staff

Positive experience: This is a really good location because they always have collectibles and the staff are friendly but not pushy

Fantastic experience: Game out

Positive experience: Despite the fact they have 45 seconds of prepared speech they give you the info over phone was 80% correct. Box was wrong for game inside. But hey,. They tried

Negative experience: Never has anything that stands out. I rather recommend the Glenway Crossing GameStop

Fantastic experience: Nice place. Friendly staff.

Positive experience: Depends on who is working

Positive experience: Because

Positive experience: Older games for older people

Negative experience: would of gave them no stars! I pre-ordered a game last year (God of War). I paid the full price for the game which was 49.99, which was a deal because I paid for the game early before it released. Long story short I go to get the game on the day it released and they told me I only put 5 dollars down on the game which is not true I had someone with me as a witness! I spent almost 800 dollars the day I pre-ordered the game I had a few thousand in cash in my pocket that day so why would I only put 5 dollars down doesn't make any sense. I didn't get the game or a refund so I'm done with them they lost a valuable customer!

Fantastic experience: Had everything that I was looking for. Great customer service!

Fantastic experience: Good sales going on

Fantastic experience: I LOVE ROBLOX AND FORTNITE BRUHH

Negative experience: Rip off city.

Fantastic experience: They were really chill guys and very helpful. We had an insightful conversation about consoles, games and even a couple movies.

Fantastic experience: Great way to find good deals on games

Fantastic experience: Great sales on hard to find collectables

Fantastic experience: Get a lot of my games here! I can say this is one of the best GameStops in the area, staff are nice, they have a pretty good selection of games, and everything I’ve bought from them has worked in fine condition.

Fantastic experience: Staff here are very friendly and knowledgeable. Great selection of games and merchandise.

Fantastic experience: Employee was very friendly and very knowledgable about all the product. Great job of upselling not making it noticable but because I've worked in sales I'm quit aware of it. Will definitely go back.

Fantastic experience: Excellent service

Fantastic experience: GameStop was very friendly the employees seems very knowledgeable and ready to go out of the way to help you out.

Fantastic experience: They're friendly very polite and I always have the game said I'll be looking for.Great service with a smile.

Fantastic experience: My favorite store, even tho I hate them...‍♂️

Positive experience: meh

Negative experience: I wouldn't know. Wasn't there

Fantastic experience: I'm always going to gamestop rather it's to buy or trade

Fantastic experience: Had exactly what I needed. Great staff and a large selection to chose from. They also know what there are talking about instead of being there just to be there. Game on.

Fantastic experience: Great place to get games and accessories

Fantastic experience: Great gaming spot

Fantastic experience: They are really nice and helpful when you visit a few times they really get to know you. They are really good at what they do.