GameStop

Fantastic experience: I came in to return a wrong model xbox and it was corrected by finding me the right model xbox, paid the difference and I was in my way , a good experience

Negative experience: They suck at answering the phone.

Negative experience: Honestly the fact that this place was trying to sell the Mega Charizard UPC for $200 to me is absolutely absurd. Even my 12 year old son shook his head “no” and knew better. Above market price, wayyy above market price, and this is supposed to be a retail shop. This place legitimately charging scalper prices. I refuse to step foot inside another gamestop again and i’m canceling my membership. I refuse to support a place that price gouges to this extent. ohhh and I LOVE how they have a cell phone blocker in their store so you purposely can’t look up prices. THENNNN the icing on the cake was I found a funko that was BADLY damaged, her eye was chipped off (literally half her eye was missing the paint, she had a giant deep scratch down her ENTIRE face, chips of paint and blemishes covering the funko, the box looked like it had been opened almost like it was a return and they literally offered me 75 cents off. literally trying to sell me a funko A COLLECTORS ITEM with MAJOR defects for full price. And what did they do with the damaged funko? Put it right back on the shelf for someone else to not notice and buy a defective, totally worthless collectible unknowingly. I regret buying anything from this place I should have dropped everything and walked out. Never EVER again!

Fantastic experience: These guys are the best hands down. Dustin and Rhett always have the best recommendations and are super friendly

Negative experience: They claimed watches I believe I sold them were fake after already paying me and verifying they were real Also u can verify there real on Apple.com literally same way police would but they still refused to let me sell any more watches even tho by law I legally bought them sealed in box from Walmart not off the street lol so I know my watches are real serial numbers even match up with my receipt model numbers these GameStop’s are sketchy and liars I told them get police involved I got my receipts and Apple.com to verify my watches but okay they just hung up phone on me lol like if something fake verify it’s fake stop assuming Apple.com has verification website where u enter 2 diff numbers it can even tell if it’s been copied before and it even tells u manufacture date everything plus u can just tell by the weight of watch its real fake ones are light and plastic real ones are titanium and aluminum not even close to same thing bad store don’t come here

Fantastic experience: Rhett was so kind and engaging with our kids- he made us feel right at home and was so helpful!

Negative experience: I bough a defective Nintendo switch 2 out of the box and the employee told me that because I didn’t buy the GameStop warranty I had to just deal with it. It took me pressing him further for him to call his manager and find out that he has to help me lol

Fantastic experience: Currently waiting for the return of some Pokemon cards i submitted to be graded by psa god im geeked hoping to get psa10s, thx GameStop for making submission simple

Negative experience: Brought in my Xbox. All 3 employees were very disrespectful. They also unpacked my Xbox and when they put it in the box. They didn’t not put my power cord in the box. I didn’t notice until I opened my Xbox at home.

Fantastic experience: Claro, aquí tienes la traducción al inglés: The GameStop of my heart. I happened to visit Cincinnati for work and got a Switch 2 on release day with just a 5-minute wait in line at 17:00. Even though the staff looked tired, everyone was very kind.

Fantastic experience: My second time in since Rhett became manager at this location and he has made the store operate smoothly. He helped me decide on a few things based on my interest which I had the best in store experiences

Negative experience: Do not use them for PSA card grading, the employees will lie to you and tell you your cards have arrived at PSA while the app tells you it's still in transit. They will then say "but we told you there is a 60 day turnaround time" but not acknowledged that your cards have been in "shipping to PSA" status for almost a month. They will just blame it on the app and say it sucks and that PSA is backed up. Spoke to Dustin and he told us that his manager didn't actually send the cards when my app updated and that he did it and that he can see our cards had arrived then 2 weeks after the app still shows shipping to psa we call back again and we're told their systems show it's still in transit. Which means we were lied to. When we asked for contact info for the district manager we were told we'd get a call back then the manager called us back 10 mins later and said the district manager had said for us to call customer service because he doesn't handle PSA issues. This to me shows they don't care about their customers or their experience. We are now about 2 weeks away from the 60 day turnaround time and the app still shows my cards are still in transit to PSA.

Negative experience: Went in to pick up my graded cards today at 7, was told the mini tins behind the desk had surging sparks packs in it, when I got home to open them it was shrouded fable. Sucks being lied to but lesson learned to double check GameStop employees, would’ve thought working there people would know their inventory.

Negative experience: i was in there about 3 weeks ago to purchase a ps5 and it was the WORST experience ever! so i gave the guy, his name is Dallas I believe…that’s what was on my receipt, 300 in cash and put the rest on my card. it goes through just fine. then he does a return for some reason??? he says i won’t have to pay anything extra and does the return and THEN he tries to charge me 43 dollars…THEN he gives me back like 404 dollars and i never got the other 54 dollars back. please hire people who actually know how to do their job. this is actually ridiculous!

Fantastic experience: Excellent service at this particular GameStop. Manager was friendly and helpful. All smiles and prompt service. A+++++

Negative experience: Never answer the phone. None of the locations. Imagine how much money they are losing by not answering the phone. Especially during Christmas time. We don’t want to drive around in the snow all around town just to see if you have it in stock. It’s horrible customer service. Lots of money being missed. So if this and other GameStops in the surrounding locations have struggling sells which they do, this is the reason. HIRE BETTER PEOPLE WHO ANDWER THE PHONE.

Negative experience: Employees were extremely slow (mentally that is) They were either baked or just have trouble performing simple tasks at a normal speed, either way I can see why they are GameStop employees. Keep running that tight ship fellas!

Fantastic experience: Very helpful

Fantastic experience: Staff is great! Michael is warm and personable. He is extremely knowledgeable and won't try shoving something down your throat just to make numbers.

Negative experience: More interested in taking call-ins than helping consumers in store. Spent ~10 minutes standing in front of the ‘manager’ waiting for them to get off of the phone to help me check out because the other associate said they were new and couldn’t help. Consider other GameStop retail locations for your needs as opposed to this one.

Fantastic experience: Michael at this location is very helpful. Help me warranty out my controller. I went two other location neither one of the staff would help me.

Fantastic experience: Bradley, the assistant manager, helped me with getting all of my old hardware turned in and on my way with a PS5. Thanks for the great customer service

Fantastic experience: Customer friendly. Employees very helpful and very nice

Negative experience: Been trying to call these fools for an hour just don’t answer the phone loll

Positive experience: I don’t think I would go to this GameStop anymore. It doesn’t have any Wii games or Wii consoles not even 3Ds games or other consoles were there… So sad to see that go away. Edit: I just made it four stars now because the last time I went to this GameStop with my dad for my Brother's Birthday, I noticed a shelf with retro games with a couple of 3Ds games and probably one or two Wii U Titles there so sorry for the mishap!

Fantastic experience: Great customer service!!!

Fantastic experience: Kool

Negative experience: Waiting in line for the new Zelda game and it has been 15 minutes without the gates opening or any sign of anyone working. We just want our game! They should have been better prepared for such a big game release

Negative experience: I was sold their annual membership plan because I was told it wouldn't auto renew, but it was a lie. Learned my lesson I guess.

Negative experience: Couldn't tell who worked there and who didn't. Associate was not helpful and could not find what was in stock. Products were mislabeled. There was no organization by the workers.

Fantastic experience: Wonderful

Negative experience: I was trying to buy a controller and video game for my 4 year old. I was being checked out by Ethan at this store and he kept asking me to buy “protection” for my $80 purchase. I said “no thank you 3 times and then he kept telling me I needed to buy it. I again said no I just want to buy my stuff please. Ethan then took my items and threw them behind him and yelled at me to “get out of the store that I wasn’t getting anything”. I said excuse me and he told me and my family (wife and 3 kids) that we needed to leave the store and couldn’t buy the items from there. This is the worst experience I’ve ever had as a retail shopper and have never been “refused” to buy something from a store before. The kids name was Ethan at the Kenwood mall location in Cincinnati.

Positive experience: Good place. One of the better gamestops around here

Positive experience: Small selection

Fantastic experience: The cashier who help us was so nice

Fantastic experience: Very knowledgeable staff.

Negative experience: Had what I wanted in stock and that's where the positive ends. The salesman berated me over and over and over and over and over and over and over about the warranty, and kept telling me what I was buying was bad. After I was done he handed me the box and said "bad purchase."

Positive experience: Set up is different, but great store..

Negative experience: Horrible customer service, got kicked out because kid accidently knocked a toy over. Horrible employee.

Fantastic experience: Friendly staff

Fantastic experience: Great customer service

Positive experience: Staff is very helpful and friendly

Fantastic experience: Finally got a ps5 bundle! Great service.

Positive experience: Didn't have what I was looking for. Call of duty/cold War for playstation

Fantastic experience: Great for the grandkids !

Fantastic experience: Great location w great employees

Positive experience: Seemed small compared to other Gamestop locations. They had an ok selection of games for the Playstation, xbox, and Switch but not much more. This a ok location to get new games that just came out but not for used games.

Positive experience: A smaller GameStop located inside Kenwood Towne Centre. Wide variety of new games and a smaller variety of used games for all platforms. I was able to find what we went for but cannot give a higher review because I did not need the employee to try to convince me that the game I was purchasing, that I have already played to completion, may not be appropriate for my teenage son. I do not need mansplaining or parenting judgement at GameStop ‍♀️

Fantastic experience: many games

Positive experience: Don't have alot of PC game options beside that pretty clean store.

Fantastic experience: Nerd out

Fantastic experience: Friendly staff and great selection

Positive experience: To busy to help

Fantastic experience: Shopping for entertainment for children and found t-shirts to love

Fantastic experience: Love selling and trading games and buying them from here

Fantastic experience: Always a good place to stop

Positive experience: Gamestop just seems to never have anything in stock anymore. Especially preowned stuff. All they have are new items and for the newer systems only. Prices are higher to. I just dont care to go their anymore. Its better to use gamong apps like gamefly these days. Just a better value.

Fantastic experience: Great shop, knowledgeable salesman

Fantastic experience: Staff was very friendly and quick to help.

Fantastic experience: 10 out of 5 stars! Absolutely phenomenal food and atmosphere! Addicted to the sauce.

Positive experience: Another video game store in another Cincinnati area

Fantastic experience: ‍♂️

Negative experience: My son took 3 different games up to buy and they said they didn't have it. Then why did they have the case on the shelves

Fantastic experience: GOOG gaming store

Fantastic experience: Very helpful staff

Fantastic experience: Games

Fantastic experience: We had so much fun!!

Fantastic experience: Very helpful

Fantastic experience: Great

Positive experience: Nice.

Fantastic experience: Loved it

Fantastic experience: They nice and very helpful

Fantastic experience: Nice setup and the staff was very friendly

Fantastic experience: Friendly staff

Positive experience: Customer service was impeccable. I told the rep what I was interested in and was brought out a selection of my favorites. I had a good experience here.

Fantastic experience: Was following social distending strictly. Processed our order quickly. Great for a GameStop.

Fantastic experience: Very helpful and aware of current issues and how to keep everyone safe

Positive experience: Guys behind the counter are friendly and helpful.

Fantastic experience: Great employees

Positive experience: Cool staff, not many sale items

Fantastic experience:

Negative experience: Be cautious when you purchase from this chain, I call them "Lame Stop".

Fantastic experience: Super friendly, super helpful, super knowledgeable! What more could you need?

Fantastic experience: Great place to get games and game systems and great prices

Fantastic experience: Great place to get games! Staff is always friendly and ready to talk games. I go all the time.

Fantastic experience: Best of the best

Negative experience: Who buys physical games anymore? In went in to order an exclusive transformer and could've did it myself as the store was not able to get it sent to them.

Fantastic experience: Very friendly staff, nice shop!

Positive experience: A great place to meet other gamers, but games, mach, and consoles.

Positive experience: Kids,favorite

Negative experience: Intentionally mislead and misinform purchasers and always seem to try to push their stupid membership program. Can't stand to be there to buy anything.

Fantastic experience: Friendly, knowledgeable staff.

Fantastic experience: They had exactly what I needed and we're very respectful

Fantastic experience: i just like going there

Fantastic experience: Very knowledgeable staff, excellent customer service, nice selection of games, just a good place to go if you think your going to need assistance in selecting a gaming system or game. Kudos to the staff. Great experience.

Fantastic experience: Best place made to gamers

Negative experience: Overpriced place Give you $2 for a game that costs $36

Fantastic experience: Very nice staff and a great selection

Fantastic experience: Love buying video game and I love there gaming magazine subscription with the membership.

Fantastic experience: Trade-in or buy new... this is place