GameStop

Negative experience: Avoid this GameStop!!! The staff are insanely rude.

Negative experience: I went in this particular GameStop, and mind you it was my 1st time being in this store, and I asked for help. There were 3 to 4 associates working at the time. I was told I needed to wait for a particular employee to get finished helping with another customer because they basically had one register open. And that was fine by me but the problem was that I was on a transportation bus and time was very limited for me. Now as I'm looking they have other registers. So I ended up waiting 15 minutes and I had to leave because of my bus had to leave. This made me very upset because I feel that if you have 4 associates working in the store and especially if they are all hanging around the counter area next to me then the store should open up another register to help out with other customers. So I was not helped at all! This GameStop really sucks and the employees do too. It like they could care less to actually help me.

Fantastic experience: Huge credit to the store manager Jake for doing the right thing and going above and beyond to resolve an issue. Professional, honest, and customer-focused. This is how loyalty is built.

Negative experience: Waited 45 min to buy an Xbox for Christmas because 4 employees were standing around talking. Worst store I've ever been too. Lazy and incompetent. And this is the 3rd time I've been to this store. Same everytime.

Negative experience: I would actually give a lower score if I could but the guy behind counter told me to shut up I was on his time and I was wasting his time by telling him I wasn't interested in the extras that he was trying to promote... he proceeded to tell me to shut up twice... I would give you a name but he wasn't in dress code nor did he have a badge with a name.

Negative experience: The guy Jake there accused me of lying about opening my slabbed PSA graded Pokémon cards when I went there to try and sell them. Mind you these cards were sent in for grading THROUGH GAMESTOP. Why would I open 8-9 grades of cards I paid to have sent in through GAMESTOP?!? Very offensive. I went and sold them at another GameStop no problem shortly after (receipt proof). Little to Jake’s knowledge I am a heavily invested shareholder of GameStop and this complaint will not stop here as this is in no way the type of people we need representing this great company. Shame on you JAKE.

Negative experience: Terrible customer service

Fantastic experience: JORDAN IS THE ABSOLUTE BEST! I’ve been in this store quite a few times and each time has been a wonderful experience! Jordan has gone above and beyond every time to make sure I could find exactly what I’m looking for or better!! I always have so many questions and he always answers them all with ease! He’s extremely kind, patient, respectable and makes sure customers are satisfied to the best of his ability! This GameStop has an amazing team and the best family friendly environment! I highly recommend coming here :)

Fantastic experience: Best gamestop in the tri-state area

Negative experience: Bought a "new" game for my nephew. When I took the game out of the bag to wrap the present, I noticed that it was either used or a "new" copy that didn't have the factory shrink wrap on it. I clearly didn't want to give this to my nephew so pivoted. I went back to the store to explain the situation to the manager (who was both uncharacteristically condescending for an individual employed at GameStop), and had the audacity to essentially call me a liar as well. I was so offended, is this what GameStop promotes as acceptable behavior? Incredibly rude and unprofessional. Made false accusations that I will be escalating beyond "his" store. I told the employee to review the footage, as I know what he gave me (I have to take his word for it that he reviewed footage, says he pulled it out of a certain drawer but won't show me the footage and this doesn't prove anything). TLDR; I'm sold a game that was supposedly new (but wasn't), and what should have been a simple return due to their negligence evolves into me, not ever shopping at a GameStop again. Complete scam, lowest of the low, avoid at all costs!

Negative experience: I went there to trade in a couple old phones as my husband and I got the latest versions. I was told the trade system was down and they couldn't do it. I had a feeling that wasnt the case and the employee just didn't want to do it. Called the following day to see if said system was back up and while he said it was...he then said he could only take 1 phone a day. I have done this before and knew that wasn't true. I called the Milford location and the gal working there was super sweet and told me the systems were never down and she could absolutely do both in one transaction. I went to Milford. They were wonderful. This man at this location was very clearly just lazy!

Negative experience: Rude employee

Negative experience: Went in to get Shiny Miraidon/Koraidon code and Jake told us it was only 1 code per group, not per customer, which was not true at all. Since my girlfriend and I were only allowed 1 code between the two of us, I had to go to another Gamestop and it was 1 per customer, not per group like Jake said. Honestly, it should be limit 2 per customer since it's 2 different legendaries if you own both games. You should make sure all your employees are on the same page for this kind of promotion and dont let them make up their own arbitrary rules.

Negative experience: Dude at the counter told me that the shiny Miraidon and Koriadon event codes were printed on the receipt and when I told him that it’s a physical card and doesn’t require purchase he kicked me out.

Fantastic experience: Probably the goto for alot of my nerdy hobbies and games... the staff is always phenominal and actually knows their stuff

Fantastic experience: We came in to send off some cards to get graded and had such a great experience. Zach was super helpful and guided us through what to expect. I highly recommend this store!

Positive experience: I bought a refurbished switch got it home it didn’t work so I took it back they then gave me one that the internets not working on I will probably take it back and just buy a new one

Fantastic experience: Jake was awesome. Helped me numerous times. 10-10. Great service.

Negative experience: I don’t normally leave reviews, but this experience sucked. Store is unorganized, cashier talked in an almost condescending way, and the 20% off used games wasn’t given. I bought two games and paid full price despite the huge “20% off used games” poster, then when I checked out the lady swapped the game branded case for a generic game stop one. Overall just not a good vibe, paid more than I should’ve, got a swapped case despite handing her a normal one, and talked down to the whole time. Not a great vibe and honestly wont be coming back to this location.

Fantastic experience: Thank you Zach! I hope he is reading this because he was amazing help and went out of his way to help me get an item.

Negative experience: I gave it two days for this to be corrected before deciding to leave this review.. I was very hesitant about purchasing a used xbox...first thing I did was call the store to speak with someone directly about any questions I had regarding the purchase, return policy, condition of the used or refurbished xbox units available, etc...I called and talk to Jake, he was polite-ish enough answering my questions..when asked which was the better option between used or refurbished, he said used...mistakenly trusting this, I asked him if I was able to purchase it over the phone..he told me that I had to go online and order it that way..which I thought was strange but did so anyway after letting him know I would be submitting it within the hour and please pick me out a "clean" used xbox..well..... I purchase it online as I was told, my husband picks it up. When it arrives, I am instantly disgusted with the filthy condition of the item..it was gross. Brown from dirt, I literally had to wipe it down before deciding to touch it further..so after doing that; I hook it up...it runs so incredibly slow..I understand this is a used and older item (xbox one, which we already own one but wanted another) anyway..if all this wasn't bad enough, the xbox had all the previous owners information on it, plus another persons account..so the employees sold me a disgusting xbox with the previous owners account information still in the game. I was shocked. Not only would I never trust selling them anything ever again...it gets worse.. When I paid online like I was instructed to do by Jake, I pay 203.78...right after I receive this nasty item with unbearably slow performance, the previous owners information and all their loaded games, I go to the store immediately to return the item. They cannot seem to match the return price I paid online to the correct dollar amount in their system which I understand from my experience in retail so told them that its OK if its a few dollars less than the 203.78 or not exact bc I get it. Anyway they can't figure it out so ultimately after calling the DM, they all decide that there is an online deal, and an in-store deal and the outcome of the return would be 184.66....needless to say I am not happy about this entire horrible experience. They completely ripped me off $20+ after being TOLD by Jake to go online to purchase their IN-STORE item..then returned the nasty thing the SAME DAY and they actually had the audacity to refuse to honor the return for the amount(or dollars close to) that I had just paid for it less than 2 hours prior. I will never be back. I filed a complaint which I was expecting to hear from the higher up about but after giving it a few days and they decide to ignore addressing and correcting this absurd incident, here I am. I have worked and understand thoroughly the retail process and this was handled so poorly, I have never had a worse experience at any other retail location ever. If it wasn't bad enough, Jake proceeded to compare the purchase to something like ordering a "buy one get one" and trying to do a return to get more money back than what I paid. Completely insulting and actually a very ignorant comment considering I paid 203.78 for an item I picked up from this store after being told to do so online by this stores employee, then they refuse to refund me the amount I paid bc they couldnt figure out how to do it so decided that a refund of 184.66 was good enough for them. Kelly was helping and did her best trying to do the right thing but ultimately Jake decided he would insult me by accusing me of trying to get more money returned than what i paid and ripped me off $20 instead. Good luck buying or selling from this place and make sure that you remove all your personal information from anything you sell them.

Fantastic experience: Great bunch of guys just stinks I can't get a switch2

Negative experience: Absolutely unacceptable behavior. My friends and I had a simple question about an item, and instead of receiving a basic, respectful response, we were mocked. One of the employees literally laughed at us, told us to come to the door just so he could continue laughing, and held up a handwritten sign on regular paper — as if that was some professional way to communicate that the item was out of stock. The immaturity and unprofessionalism were staggering. Instead of handling a basic customer inquiry with decency, they chose to belittle paying customers for their own entertainment. It’s honestly pathetic behavior. Safe to say I’ll never return. If you’re looking for a real game and card shop with an actual selection and people who don’t get their kicks from embarrassing customers, I highly recommend the card and game store in Amelia. Not only is their inventory better, but so is their respect for basic human decency.

Fantastic experience: I was in the switch 2 line until 1:45ish and all of the employees were wonderful. The gentleman who spent most of the time outside did a great job both instructing and hyping the crowd. Truly a marvelous console release, thanks again everyone.

Fantastic experience: all employees and especially zach were incredible during switch 2 launch. zach is my goat and we will make our first mii on the switch 2 in his name

Fantastic experience: I went to this location for the switch 2 release, and all of the employees were very helpful, kind and polite. They bought pizza and drinks for everyone who was waiting in line and a special shoutout to Zach who made what is usually a very boring event a lot more fun and bearable. Seriously he’s the goat he deserves a pay raise because he is absolutely awesome!

Fantastic experience: Came in to browse binders and other items. Zach went above and beyond! He was so kind and gave us a good laugh. He helped us quite a bit and even pulled out an item we have been looking for. Great guy!!

Fantastic experience: I always find stuff to buy here. Lots of good collectibles too!

Negative experience: The girl working there today is absolutely rude! The manager was no help at all. You pay for an item online and they won’t give it to you without a id in their hand wouldn’t even take a picture of the id but yet will take your money.

Fantastic experience: Great experience buying cards and selling some odds and ends to them, site works really well to know what they will give you in terms of in store credit or cash. Also shout-out to Adam for being so nice, kind and polite when I come in. Id give him a raise if it were up to me. But thanks y'all, the service there will definitely make me come back and choose that location again and again.

Fantastic experience: They have a good staff crew right now. I like this location a lot. Everyone is always very friendly, and I have always loved the midnight releases. They do them very well, even though they have become fewer and fewer due to a decline in physical demand.

Negative experience: All I'm doing is trying to call them to find out if a game is in stock. Multiple calls back to back just ring and then tell me all the team members must be busy and hangs up on me. This is at all hours of the day. Are these guys so lazy they can't handle the weight of the phone in their fragile hands..

Fantastic experience: Great and friendly service. The kind folks at the register even got my price down by half on MW3 from a price match that I was unaware GameStop even did! Easy 5 stars u kno

Negative experience: BE CAREFUL. ON THE PS5 CONTROLLERS YOU BUY AND DUALSENSE THEY DONT CHECK FOR DRIFT MY RENTING COMPANY CAME TO GET ONE AND IT WAS DRIFTING BEYOND GAMES THEN I BOUGHT PS4 CONTROLLER THEY HAD TO REPLACE IT TWICE BEFORE I GOT A GOOD ONE ITS RIDICULOUS CHECK YOUR PRE-OWNED STUFF MORE OR HIRE SOMEONE WHO KNOWS WHAT TO LOOK FOR IN ELECTRONICS I WOULDNT SELL A CONTROLLER IF IT WAS DRIFTING AT ALL ND IM NOT TALKING A FIVE SECOND MOVE THE CONTROLLER STICKS I MEAN 10 MINUTES MAKE SURE THAT QUALITY IS PRE-OWNED INSTEAD OF BROKEN

Fantastic experience: I came in to exchange some controllers that I had a warranty on. I did not have a receipt but the staff did an amazing job helping me and went above and beyond to help me out. They were all so sweet and made the experience easy.

Positive experience: I loved this store a year ago, but everytime I go in there in the past 2 months it smells like a fart. Prop a door open

Fantastic experience: Nice place for every video game

Negative experience: Guy with jacket at Eastgate Ohio GameStop avoid this location very rude and condosending usually works night shift loud and obnoxious as well

Positive experience: Lots of great things to choose from !Busy time of the year though to have one employee be prepared to be patient

Negative experience: Rude, clueless clerk. Terrible customer service. Good selection of games, decent prices, but customer service is so bad I won't return. I'll shop at Anderson or Milford.

Negative experience: Went there tonight and drove 30 minutes, arrived at 8:54pm and the doors were locked and the worker walked away to the back of the store. If you close at 9 then lock the door at 9. Do your job properly and follow procedures.

Negative experience: Rude employee, absurd prices. Although I do prefer not being acknowledged walking in, the individual still didn't acknowledge me after I approached them until I said something even though I made my presence known by intentionally scuffing my feet as I was walking up. They had one earphone in, probably a work related thing. Then they did not acknowledge my question until after about 45 seconds of silence which made me feel like I was wrong and a burden for asking anything. The used copy of the Harry Potter game ended up being only $5 less than it would have been while new even though it didn't even have a case. The only reason I went through with the purchase is to avoid giving money to JK Rowling. Way to go, Michael. While I do understand that you don't control the prices, you do control your attitude. Unacceptable performance. Experiences like this are a leading factor in why GameStop continues to be my last option for purchasing any products.

Positive experience: Just bought a controller with the warranty today I got home went to work then got home again to use it and the speaker doesn't work neither does the battery/charging port would have liked to see some type of checks done on the controller overall great service just hope tomorrow they can fix it

Positive experience: If you get a controller make sure you get the warranty so you can walk in and get a brand new one off the shelf when you start having problems. They also let you rebuy the warranty for around 8 dollars so you can repeat the process. Everyone was nice the times I've gone here

Negative experience: Location is great I've bought alot of things here and never had any big issues but the old lady there is VERY pushy with warranties, accessories, etc. I'll start taking the extra time to head to the anderson location.

Fantastic experience: Made a quick stop to grab some headphones. Staff knew what they were talking about. And got what I needed quickly will shop again

Fantastic experience: Only place open on Christmas eve.. saved me and my 14 yr old son was thrilled... got discounted t-shirts as well ... the two employees did not act miserable... they were helpful and cheerful. It was last minute shopping (litterally) Gamestop helped save my Xmas

Positive experience: Went here to buy one game for the Nintendo Switch that they had on sale. I paid with cash and provided no info. GameStop will often try to push things on you, but you can simply say no to all of it. The staff were friendly and just trying to hit their metrics that corporate imposes on them.

Fantastic experience: just called - didn't have what I needed but the employee was very helpful in locating a store that did

Fantastic experience: Still go in from time to time. Fun to chat with workers in there. They are helpful with games/ pc equipment

Negative experience: Store was a mess, I understand inventory coming in, but wow! We were greeted when we walked in, but the next customer was inquiring about PS5s. The gentleman behind the counter, which I assume was the manager, was training a new employee and was rude to the customer. He was older and didn't quite understand the difference between the PS5 disc and digital or the difference with the God of War Bundle or a basic. The manager said "Well you tell me!". Definitely won't go back to this location.

Fantastic experience: Great selection of Rpgs for a good price.

Positive experience: Check prices online first

Negative experience: Way too high! Horrible customer service! cheaper prices on ebay and amazon

Negative experience: Do not for any reason ever buy a used product from here, they do not work, and they do not guarantee them regardless of what it says on the bag. Your items are only guaranteed if you purchase a warranty. I exchange the controller for one they guaranteed to work and within three days it did not. Now I have to pay to exchange it garbage.

Fantastic experience: Brought a PS4 console, the store worker made sure I know it was correctly, took his time with me on knowing how to set it up. I was very satisfied of the service.

Negative experience: Rude Employee! Will never buy anything from the store..

Fantastic experience: Very friendly and helpful staff

Negative experience: Dice. Dice. Go in looking for games guess what you'll find? Dice. Want a new controller? Well they cam offer you some dice. 20 sided Dice 18 sided Dice 4 sided dice... you want Dice? Better get your Dice here because that. Is. All. They. Got...

Fantastic experience: The staff are always so nice and friendly at this location.

Positive experience: Not bad but can be better

Positive experience: Lots of collectables and merch. Store kind of smells like the salon next to it but its okay. Staff were friendly

Fantastic experience: Good prices on games and has good deals on them.

Fantastic experience: Staff was very friendly

Fantastic experience: The young lady working was really helpful and polite . She answered all the questions we had. She didn't try to push for a sale either

Fantastic experience: Got a nice replacement ps4 controller, called every location in the tri-state this is the only one who stays in stock

Fantastic experience: Love this place and will always support it until the day I die. I buy all my games here because I'm old school and want a hard copy at all times. Super cool people and knowledgeable . Def recommend to anyone and everyone

Positive experience: They was pleasant and helpful

Fantastic experience: Great service, always friendly..

Fantastic experience: Great selection of games!

Negative experience: I understand they are busy but the last 2 times I went the store manager was cold, didn’t really interact with me and kind of rude

Positive experience: Sales Associate was not interested in helping me (I can be A LOT, I am aware of this). I asked about Xbox One remotes, accessories, and Nintendo Switch games. He just pointed, and spoke so softly I couldn't hear him. Store was not empty, but not busy. Idk he might've had a rough day; or maybe I'm older than I realize. I've always worked in customer service & I believe that it is an actual service provided by employees. Has this concept gone with newer technology & less interaction with others, COVID-19, or time? That does not mean the customer is always right, it's helping a mom find a game her child wants or would like, it's anticipating your customers needs, it's pointing them in the right direction if that's what they needed. And it's all done with a smile on your face, even if the customer is not nice. **IMHO it's a regular video store without any excitement or even signs of life - feels cold. I was not treated horribly, it's just the past few visits have felt that way

Fantastic experience: Quick in and out. Friendly!

Fantastic experience: Good selection of action figures

Fantastic experience: Great customer service and employees were very prompt in helping my son out with purchasing a Nintendo switch

Fantastic experience: Friendly staff

Negative experience: Very rude and was not helpful

Fantastic experience: Good place to get games, worth it to get the PowerUp for 15bucks a year you 20% off a month so it pays for itself. Knowledgeable staff. Keeps the noglistic feel of getting a game alive.

Fantastic experience: They're getting pc gaming parts, super cool. Friendly, knowledgeable staff.

Fantastic experience: The staff are very personable and very knowledgeable

Fantastic experience: In and out the door with what I needed in under 5 mins

Positive experience:

Fantastic experience: Gamestop is as awesome as their stock shares.

Fantastic experience: The guy that works in this location is awesome!! Great customer service. He went to each customer and asked if they were finding everything ok.

Fantastic experience: Always great service

Fantastic experience: Never had a bad experience with the staff always helpful and if they don't have what you need they will help you find it.

Negative experience: Web site is wrong on inventory

Positive experience: Manager was very helpful. Will go back to purchase items again.

Fantastic experience: The staff is always super helpful here

Fantastic experience: Site was easy to navigate

Positive experience: First attendant (woman) was rudely short assisting us. Second attendant (man) was pleasant. Helped find what we were looking for. Also their prices on gaming accessories are getting hella expensive.

Negative experience: Very little stock. Will not price match.

Fantastic experience: I get all of my games and consoles here. 10/10 service.

Fantastic experience: Danielle was great!. So pleasant and helpful. I would recommend this eastgate store!

Positive experience: Always fun

Fantastic experience: Always cool games and nice staff.

Positive experience: Bigger than some but not the best in the area. Looks like a hole in the wall from the street but its deep and narrow. Selection is decent

Fantastic experience: Amazing service and selection!

Fantastic experience: Great customer service!

Fantastic experience: Great service & very knowledgeable experience.