GameStop

Negative experience: is dying a slow death...... I they fix it because they have 0 usefulness anymore....

Negative experience: This location has gone downhill since the mall location closed down and merged into here. The showroom is FULL of clearance toys they can’t seem to sell and it’s a chore to find any game I’m looking for. Also, it seems like the manager from the mall store took over here. I had actually stopped going to the mall location because of him and now I’m going to stop going to this location. He’s rude and pushy. The last couple times I interacted with him at Belle Isle, he pushed so hard on the Pro membership after I told him no politely multiple times. It was hard not to raise my voice. And each time when he does finally give up, he becomes angry and short with me for the rest of the transaction, not saying another word to me. It’s insane. I know pro memberships are part of your store’s tracked metrics, but I’m going to be driving 20 minutes out of my way to go to the next closest GameStop from here on out to avoid this guy. You should too.

Fantastic experience: Jacob was very helpful at finding me the game I need! Appreciate the helping hand

Positive experience: It was small but great service

Fantastic experience: Great selection!

Negative experience: Don't no the name of the red headed guy that was supose to be working he never acknowledge us just was on the phone saying random stuff we put the merchandise on the counter for him he just turn his back walked away and did not help me so he just missed out on about 70 bucks probably more because other people walked in and left as well 105 in the afternoon on 7/8/25

Negative experience: Nasty ins

Negative experience: First time GameStop customer here. Bought two things. Splatoon 3 and comfort grips. $65. I came home and found that I already had comfort grips. Went back to return them with receipt in hand. They had to get my name and address just to see if they would accept a return for the $10 grips. After taking my information, they said that the brand new, unopened box of comfort grips that I bought yesterday were not returnable. Cool. What are they going to do with that information now? "Okay, whatever. Do you have Mario kart 8 deluxe used?" A used Mario kart 8 deluxe game with no case is $55. Walmart mart right next door had it brand new for $50. I realize now what GameStop is and the only reason they're still a running company is because they rob the ill-informed.

Fantastic experience: This store is the best. Helped out with a warranty and gingered it with no questions

Negative experience: Not feeling it.

Negative experience: Absolutely terrible run store. I paid IN FULL for product plenty of time to get it in. Every other GameStop in the city has product. They said "they couldn't get it" the mall store NEXT DOOR had it! Its now 2 days after release and 5 days after pre-release. I'll never walk into that store again! Corporate customer service said I could take my receipt to another store and get the product. This is also untrue.

Fantastic experience: Very friendly and helpful staff. Ryan had a pleasant attitude

Negative experience: They don't know their one products

Positive experience: Took my nephew to get some new games. They were having a deal on them too!

Negative experience: As an owner of multiple consoles, I find myself pre-ordering frequently in order or keep up with the releases happening on all platforms. I’ve found GameStop to be convenient because it allows me to keep track of all of the future titles that I have committed to. I honestly don’t have time for being unable to perform the most basic task of providing a customer with their list of pre-ordered titles on their official GameStop Rewards account. I would understand if I was not able to produce valid identification that I was indeed the owner and receipient of said GameStop Rewards account, especially with the approximate value of my individual account, considering the amount of pre-orders on multiple platforms that I have made. Fortunately there was a saving grace. I was able to login to my official GameStop Rewards account on my phone while in the parking lot and review my list of pre-ordered titles, thank goodness. This cast a strange shadow of doubt upon the fact that I had placed all of my pre-ordered eggs in a questionable basket. I will be making my future pre-orders in more reliable hands, perhaps Best Buy. Parting is such sweet sorrow, I’m sorry that things had to go south.

Positive experience: I had a bad experience yesterday with North. I came in looking for Fae Farm for Nintendo Switch, and found one copy on the shelf. I was holding onto it for 10-15 minutes while I looked for other games since they had a deal going on where you can buy 2 pre owned games and get 1 free. I was taking my time to see what else I wanted to purchase. Then, an individual comes in and I hear her speaking to North at the counter asking for Fae Farm. She commented that she called earlier and was told there was one on the shelf and she couldn’t find it. Overhearing, I speak up and let them know I have it because I’m planning on purchasing it. North walks over and sticks her hand out to me and tells me I need to give her the game because the other customer “asked for it first”. I immediately left. I’m leaving 3 stars because I’ve purchased from this location before with no issues, but I truly have never felt more embarrassed.

Positive experience: Quick pickup,had to get a new joystick

Fantastic experience: Wonderful service. I have never felt so comfortable to just be me.

Fantastic experience: So nice and helpful. Also very knowledge!

Negative experience: They'll put you on hold and hangup on you. Repeatedly

Fantastic experience: Very friendly people

Fantastic experience: This gamestop has EXCELLENT employees. I was able to do everything I needed, the emp was knowledgeable, helpful, and a nice guy. So much better than the one by quail. It was literally a 180 from the quail springs market experience. I left with a smile. This is how a good gamestop should be. Well done.

Fantastic experience: Great customer service

Negative experience: Terrible smelling place, could barely stand being in there for a few minutes

Negative experience: Not a fan of this place, associates I encountered were rude

Negative experience: 0/5 always closes early saying "systems are down." What a joke, been happening everytime here lately

Negative experience: Your useless staff and management has cost me an obscene amount of money these past few days because of incompetence. I pray for the day this store is closed. Don't waste your money here. Go to the Sooner Rd location. If I could give zero stars that would be way too gracious.

Fantastic experience: Games. Consoles. All goodies

Fantastic experience: Very helpful & attentive!

Positive experience: Good location. Staff was helpful and friendly.

Fantastic experience: Rocco Olivero had set aside two watches for me and had them ready at the register as soon as I walked in. Very nice guy and great customer service!!

Negative experience: Not a pleasant experience at all. First I called to get a game on hold for me and I was told it was new. I live 40 minutes away and rushed down to buy it. I paid full price and was told that it got messed up in shipping. ( that certainly would of been good information when I just told you over the phone I live far away so I will be there in 40 minutes.) I thought ok the disk should be fine then. Opened it up and it has big finger prints all over it. I called the customer service line and was told “ oh well “. They should of at least told me how much damage there was when I’m buying it for “new”. Called a different game stop and they took care of me better than there customer service line.

Negative experience: Pulled up at 15 till 9, girl looks right at us and locks the door anyway. Came to Bell Isle Walmart to purchase my Nintendo switch I’ve never cared for GameStop anyway

Positive experience: Gamestop looks to have a great turnout. Nice people. .

Fantastic experience: This is one of my favorite gamestop's in the metro The people are cool here always

Fantastic experience: Great place.

Positive experience: Very low on inventory

Positive experience: Didn't have what i needed.

Fantastic experience: Quick friendly service but would like to be on waiting list or something for ps5 it's a little crazy how they do this to hype it up

Fantastic experience: Awesome workers called and talked to them got great advice on everything i needed over the phone.

Positive experience: Good prices, good customer, service clean place.

Negative experience: Need better management

Positive experience: Great selection, great customer service, but... I feel like it always takes waaaay too long to check out. Even with 3 people on the registers. However, I'm posting this veeeery close to Xmas, and I'm willing to believe it was due to high customer volume. Keep up the good work.

Fantastic experience: The staff here is very helpful

Fantastic experience: Left with more then I intended to. Lol

Fantastic experience: Knowledgeable and helpful

Fantastic experience: Great service, great selection and great prices.

Negative experience: Rude staff member

Positive experience: Its the standard place to get your game fix.

Fantastic experience: Good customer service

Negative experience: Very stinky inside. Makes it unpleasant to shop there

Fantastic experience: J2 were amazing sales associates

Negative experience: Just buy online or digital. Way better deals then this store chain could ever provide.

Positive experience: Very small store. Has a decent selection of products, though.

Negative experience: Game Stop buys and sells games. They have a fair game exchange. Try them out.

Positive experience: I thought the man their would have made my game work so ill give gamestop 3 stars

Fantastic experience: Love it

Fantastic experience: I wish I got the lady's name who worked this Memorial Day. She was very kind and welcoming. I will be back soon for another visit. Thank you!

Positive experience: Nerd zone it's great

Positive experience: The lady that was there was very helpful and nice

Negative experience: Good location bad property owner but I stop in & where old jumbo Juice was located and now they are moving.. anyways there is a plumbing problem and the Properly owner isn't fixing because its to Expensive I asked if they had Commented on it and they said yes, but they dont care about what the works have to say only the Customers. So as a Regular customer it smells awful and I can't believe they are having to work in that I will not be coming back until the problem is fixed and there are way more Locations and I feel for the works that are on this property. Good luck gamestop!

Fantastic experience: Mike was very friendly very helpful and very knowledgeable.

Negative experience: THIS BUILDING STANK!!!!!!

Negative experience: Great Staff, but they are being abused by the building owner! This building smells like sewage, it's gotten worse and worse, now I can't even go in!

Positive experience: Great place for games

Fantastic experience: Great deals

Fantastic experience: Got the games I wanted

Negative experience: The employees act like they dont get paid enough to talk about videogames all day so they treat the customers like sh**

Fantastic experience: Staff very helpful.... store smells weird, but great other than that

Fantastic experience: Kindness

Negative experience: Didn't have what I wanted

Positive experience: Very helpful staff. Went in to look for Christmas gifts and it was slow so I think just about every worker in the store helped us out. Was a great experience and why I continue to shop there.

Negative experience: That place is so stinky. Literally. I think their bathroom may have issues or something. It was very difficult to stay standing in line to checkout. We asked and they said they weren't sure how to make it better. They had air fresheners out, however they were not helping at all. I left the store smelling stinky and had to go home to change clothes, before eating with some friends. Not sure how people are still coming there to shop.

Fantastic experience: Love it and the staff is always helpful

Fantastic experience: Very nice, polite, and helpful people. Good selection of games.

Fantastic experience: Great customer service

Fantastic experience: Great.

Fantastic experience: I always have a gr8 experience when I go there and they've always been very helpful with the things I need

Positive experience: The store associate was working her butt off and had a great attitude. Company needs to staff more adequately

Fantastic experience: Always a pleasure to go

Fantastic experience: Good prices exceptional employee's

Fantastic experience: Good location always good customer service shout out to Randie for being great at her job.

Fantastic experience: This GameStop is awesome and have the best staff!

Positive experience: It's a good place but not a lot of PlayStation 3 games

Fantastic experience: Friendly people

Fantastic experience: Great customer service! I've been going there for many years and they do whatever they can to get your business and make you leave the store happy. Amazing return policy! They'll find whatever game you're looking for.

Fantastic experience: GameStop is a great place to buy video games. Let's selection is enormous. I never knew so many video games existed. I walked in and was amazed to see everything there. The place is neat and clean, the service is fast and friendly, and the prices are pretty good.

Fantastic experience: This is my home gamestop, staff friendly and very knowledgeable. Here so much I'm on a first name basis with most staff here

Fantastic experience: Great staff. They knew we were coming from out of town and made sure everything we called about was ready when we got there.

Fantastic experience: Friendly staff, and knowledgeable about games. Didn't feel too pressured to "PREORDER BLAHBLAH GAME", which is nice. Thanks!

Fantastic experience: Games

Fantastic experience: It's only and favorite store I go to for pre-orders and events, as well as merchandise. The employees are awesome and have great manners. They even help the customers. (Thumbs-up)

Fantastic experience: Several years i strongly dislike gamestop but i decided to go back to them a few years ago, and their policies are a lot better the staff is a lot better the normal crew is really great specially the day i came hurt in a wheel chair.

Fantastic experience: Nice employees, smells like sewage sometimes tho so I'd recommend you go in there knowing what you want. Standard gamestop

Fantastic experience: This is my loval gamestop.great service from all the employees. They know their games.

Fantastic experience: Great service but terrible offers on trades

Fantastic experience: Like going here alot the employees are nice and helpful on what your looking for.

Fantastic experience: Fun amd Friendly Atmosphere

Fantastic experience: In love with game stop

Fantastic experience: Oh my gosh yes!!! I love this store you can always find whatever game you need! (Well most of the time.) The employees are super nice and sometimes even funny:) definetly recommend you to come here ok bye now