GameStop

Negative experience: Store is closing down and had minimal inventory.

Negative experience: I had a brand new unopened game I was hoping to trade in because it was a gift for my kiddo and it was the wrong one I got by mistake- again this was UNOPENED AND BRAND NEW- and since they had the one I wanted in stock I was still gonna be spending a little more than I originally spent. The GameStop at memorial informed me that even tho it was brand new and unopened they can only trade in games bought at GameStop.. THEN even tho I wanted and asked for the PlayStation 4 one because that’s what my son has he scanned the PlayStation 5 and didn’t confirm until purchase was processed which now puts an over 50 dollar hold on my card which is gonna take forever and deal with getting a return and refund from Amazon. It’s almost like I was trying to avoid GameStop for a reason or something… this store is crap and I can’t wait for that “we’re going out of business article.” And trust me had my children not been in view-I would have walked out before making any purchases.. this was for him not me.

Fantastic experience: I grew up with this place . This is the spot my friends would hit for all midnight releases...once they stopped hosting the midnight release party and events. The digital sales took over. Still a fun place to visit for kids and super fans.but it's very silent and slow now days... readybfor some ps6 news to spark the hype up again or gta 6

Negative experience: Unprofessional. Workers sitting on counters. A person walked in and asked a question, when he left the two workers at the counter started making fun of him. Whether it was a dumb question or not…. Don’t talk that way in front of other customers.

Fantastic experience: Jeremy is a wonderful staff member!!!

Fantastic experience: Great selection and friendly employees. Definitely coming back for gifts (and stuff of me)

Fantastic experience: Great place!!! They had exactly what I needed. Quick friendly service!

Negative experience: I genuinely feel bad that the employees are forced to ask me if I want to apply for a game stop credit card.

Positive experience: Very expensive!

Negative experience: Got a ps

Fantastic experience: Great customer service.

Positive experience: Nice selection of games, systems and collectibles

Fantastic experience: Very friendly, willing to help. Great store!

Fantastic experience: Omg Simon was very knowledgeable on my issue and helped me get the right equipment needed. He needs a raise holding the place down! Shine bright Simon and thank you!✨

Fantastic experience: Picked up a ps5 with my son. Very helpful staff

Negative experience: 2 years into the PS5's life span, the store has 3 bundles in stock and several base units, but they will not sell you a unit without also paying $25 for a GameStop Pro account. I took my business elsewhere and left 20 min later from Best Buy with my PS5 in hand.

Fantastic experience: Great customer service Jason is an excellent sales rep

Fantastic experience: We visited this location twice and Jeremy was eager to help us find the game we couldn’t wait to have. He is very knowledgeable with the games and friendly! We are grateful for the help!!

Fantastic experience: Jeremy is so helpful and great at explaining everything someone should give him a raise ❤️

Negative experience: The company as a whole is terrible. They lie about most pre-orders, they do not follow through on their promises. They are a big part of the reason the gaming industry is struggling.

Fantastic experience: Absolutely the best experience with the gal at this location. She was informative, helpful and very kind/patient with my little and preorders as well. She will be the reason we keep on going back! UPDATE: Tonights midnight Zelda release event was incredible! So many fantastic folks came out, we seriously will remember this event for years to come. The manager was again the reason my little felt so at ease, and welcomed. Nerding out with fellow fans was so missed, good on you Gamestop for bringing back our midnight celebrations! Give this manager a huge raise, she made all of the crowd happy, involved, excited and we all enjoyed one another because of the atmosphere she built, open arms for cosplay and just community in general.

Fantastic experience: All the guys there are really polite and helpful

Negative experience: The employee was so rude. She wouldn’t talk to us because she was too busy taking a phone call on her personal cell phone. I guess that was more important than helping a guest. Ill never suggest this location to anyone.

Fantastic experience: Good selection great prices.

Fantastic experience: I wish I could leave more stars. Me and my husband came into the store not sure what to expect, but Aydann made it such an amazing experience. This was my first time at any gamestop ever and honestly I’m happy to say I’m likely to shop there more just because of the customer service. Im not a gamer. My husband is, but she explained a lot of the products to me and I found more that I’d actually buy than I thought. Thank you!

Fantastic experience: First time going to this GameStop and it was a great experience, a lot more merchandise and great customer service!! (Jeremy) Please keep being you and don’t let no one mess up your shine ✨, You made me and my fiancé laugh and feel good when we walk out the store. Thank you

Negative experience: There's some kid working the store who isn't properly trained. This gamestop location will not uphold the trade in values from the website. I think the management may need to look into finish the training for their employees. The employee actually said "that doesn't seem legit" when I showed a trade in value that didn't reflect the same price. Be aware! I don't know if the employee was going to pocket the difference illegally, but I DO NOT TRUST this gamestop. Be warned!

Negative experience: They really didnt have many xbox one games

Positive experience: Good prices

Negative experience: Needed to return an unopened video game I ordered for my son. Cashier REFUSED to return the unopened game with the original email receipt and the emailed return receipt I completed online which stated to bring the game with the email to any GameStop store for a full refund. Completely Ridicules!

Fantastic experience: Love it

Positive experience: The staff has been not great in the past but recently better. Not so great prices on used stuff.

Positive experience: This Gamestop has improved tremendously! The staff are friendly, they greet you and help you the instant you walk into the store, the store itself is neat and clean. They are very knowledgeable about the inventory on hand. Great improvement! I will leave my old review so you can read about the improvements. (Old review 2021)The employees here have a horrible attitude, one time I walked in the store and it smelt like pot in their back room. It would be a good idea to check these guys from the top down, and tell their employees to smoke on their personal time.

Negative experience: My boyfriend and I purchased a new Switch game that we thought would be good for a road trip, we took it home and realized that same night that the game was just not for us at all. Four days later, we took the game and receipt back to the Quail Springs location where we bought it to return or exchange it. The guy working told us we were "stuck with the game" because he could not return or exchange new games and there was nothing he could do for us. We didn't think that was correct at all because even the receipt said anything could be returned up to 30 days after purchase, so we went to the location off Santa Fe and Danforth and spoke with the General Manager, Alfred, and he allowed us to exchange it with no problems at all. He didn't even ask questions. So we are really not happy with the experience we had here, the workers need to be better educated on the policies.

Fantastic experience: The staff is usually nice

Positive experience: Workers aren’t that friendly, one of their workers are really rude. Not saying any names. Wish you had a better selection of figures.

Fantastic experience: Very helpful staff.

Fantastic experience: Have been coming here since I was a kid. Never wanted to review this one cause it's hit and miss. But today I would say they are doing really good now. It seems like management is doing good. And I'm glad they fixed the plumbing issue. Good staff that has decent knowledge. And they will bend a rule to make a customer happy.

Fantastic experience: They have games.

Fantastic experience: The staff was friendly and professional and seemed to be happy we were customers. I’d go back to this location.

Fantastic experience: This has to be the best gamestop I've ever gone to. The customer service is next level here. I went in there to purchase an Oculus Quest for my nephew. Not knowing much about the Oculus, I had several questions to ask. Christian not only answered all the questions I had, he also was able to provided extra information that was very handy. He also helped me in ordering one that came directly to my house since they didn't have any in stock. A+ Christian on the knowledge of the product and the service! Thanks

Positive experience: Looking for something specific for our Switch, but it wasn't here. Staff was helpful.

Fantastic experience: Bought the new switch and Mario games and extra remotes for four players. We are having tons of fun competing during family game night.

Fantastic experience: I got 2 Five nights at freddys figures and it went very good

Fantastic experience: Came in to sell my PS4 Pro and it was an awesome experience! Shoutout to Chris! Super patient and super friendly!!

Negative experience: Employee charged promo bag to purchase without my permission. Slimy sales tactic

Fantastic experience: Went in. Didn't buy a single thing. Still had fun though.

Fantastic experience: great service everytime I go

Negative experience: I bought a headset for $200 dollars and it wasn’t worth it so I returned it, they gave me my money but charged me again the next day and now my card account is negative and has been for months. Spoke to a few people and one lady seemed to care but eventually told me the same thing..”take this reference number and give it to your bank” or “call this number back in 5 days etc etc” I just want my money.The whole $200.24 Wished the management cared enough to solve this instead of basically telling me to solve it myself. They sure didn’t need me when they stole my $200 a few MONTHS ago ****UPDATE***** Went in today and the female manager was working with a black eye most likely from domestic abuse plus she’s mid 30s maybe 40 working in a video game store... These people do not make good life choices so don’t expect them to care about you. Lol heal up baby girl God Bless

Fantastic experience: Always great deals! Great service!

Negative experience: So I live pretty close to this gamestop for sometime. I usually just try NOT and go to that gamestop because they never really have anything. Meaning never really have anything good! If you're looking for controllers or just need help with general assistance yeah you'll have that one person but most of the time it's either people talking or either hiding in the backroom like we don't notice. Tbh we only notice because of the most recent time I went, I waited in line no wait my friend waited in line because I stopped waiting to pass time by, by looking at stuff the store. There was one guy in front he was dealing with a customer trying to trade and buy everything! I don't mind waiting but for the amount of time waiting I and my friend waited for was ridiculous. We waiting in line for a good solid 30 mins for no reason. The best part is when the guy upfront was finished that's when. They all came from the back to help by that time it was nobody in the store. Not because they were helped but because they got tired of waiting! The killing part now is that I called the store way before I even type this review, to ask for help because I didnt want to waste my time going up to the store because I knew that would be a waste of time. I ask the employee could he help me find a product, because their store NEVER have anything. I been on hold for over 30+ mins and still waiting. I wanna have faith in this gamestop or the whole company in general but I given up, This store is only good for trying to upsell and put in half hearted effort. I can't say for all but most definitely. You'll find one good employee in that whole store and I bet you its the one by themselves. I do not recommend this store. P.S: I was never helped and still was on hold this entire time.

Negative experience: Giving one star is actually pretty generous, considering the Open sign was not on, leaving us unsure if the store was actually open for business or not. I mention this because we’ve actually been to this location 3 times, when their Google page said they’d be open, only to find they were actually closed. When we walked into the store, we were the only people there, there were 2 men behind the counter with their backs turned to us and it seemed as if one was going through a training manual with the other. We stood waiting to be acknowledged for several long minutes before deciding to take our business elsewhere. Retailer Pro-tip GameStop: Take care of the customer!

Positive experience: They said they would give me a FF7 poster but that was before the shutdown and I guess it got lost after a year lol. I would have given five star if they still had it. Also they have a cool golf arcade machine that is free to play.

Positive experience: Puedes encontrar Muchos especiales tarjetas para los juegos de los niños Si no querés comprar una mi cara puedes pedir como tú traes tu dinero y te dan en un recibo el número de la tarjeta y eso me gusta puedes comprar de $10

Fantastic experience: I went there for no reason, and left with Zelda age of the champions!

Positive experience: Some employees need customer service training.

Positive experience: Got n and out quick,friendly

Negative experience: The store manager is unprofessional. The company refund policies take advantage of kids and they are unwilling to work with the parents. My kids and I will NEVER shop here again.

Positive experience: It's cool I guess

Fantastic experience: Good store location can be hard to get to though.

Positive experience: It smelled like a Sewage pipe in there and only had one employee, but he was nice

Negative experience: I found what we came in for but this GameStop had an AWFUL smell. Like a 10 day old diaper wrapped in leathery burnt bacon. Thankfully the ones I normally visit on NW Expressway do not have this problem...

Negative experience: This place has great customer service and one of the better selections for a GameStop but it smells awful and has for the last 4 years... it flooded 4 years ago and they definitely should’ve pulled up and re-did the flooring (i am a certified water mitigation technician) they haven’t an every time I’m in there it smells of mold and mildew HEAVY and I can’t spend more than 7 minutes in there before feeling sick

Fantastic experience: The guy that help me was Ryan, great guy. I had a ton of questions he answered them all and we had a few games we like to play that were in common. I really enjoyed my visit and will go out of my way to shop at that particular store again.

Negative experience: Boo

Negative experience: Went to this location to attempt to return a Playstation card that when we attempted to scratch off the code, it was illegible. The employee who "assisted" me was rude. "Digital products are non-returnable" and shut the door in my face. Learn some manners or don't work with the public.

Fantastic experience: Everyone is typically so friendly and helpful here. They don't treat you like your a bothersome.

Negative experience: Not into it

Negative experience: Not much to choose from. I was disappointed on selection. My son was able to find a toy from his favorite youtuber... but the guys working were non responsive mostly. And, it was musty in there.

Negative experience: Trusted the employees knew what they were talking about. I lost my power cord to my xbox 360. Was told there was only one xbox 360 power cord for the original. Didnt have one said it would be easy to order one from Amazon. I asked if there was anything special I needed to know. He said there was only one. Would be easy no problems. GUESS WHAT- he was wrong. Now because I trusted your employees expertise I am out $40 Beware they have no idea what they are talking about and dont care if they told you something wrong. To paraphrase them- its not their issue.

Positive experience: A friend bought an xbox one controller a few weeks ago and decided to return/exchange it for a DualShock 4 controller from this location. We did exchange for a preowned controller since it was a little cheaper. We got it back home and placed it on a charger while we were eating. We went to use it and the thing wouldn’t power on unless plugged into a charger. We decided to again exchange the controller but at the penn square location. When we returned exchanged the controller at Penn Square Mall GameStop the employee asked where we bought it. We told him and he said “Yeah that store is terrible”. Seems inappropriate to say that about your companies other stores.

Fantastic experience: Great information

Fantastic experience: I was in the store today Jan 1st 2020 and was helped by a gentlemen with glasses and blondish shaggy hair. He was professional and found a solution to my problem very quickly. The best service I have ever gotten at GameStop.

Positive experience: Lots of choices and can pre-order new games!

Negative experience: I called multiple times in the weeks leading up to my pre-order release, including the day of, and was told I had to pick up my game AT 9pm for the early release. I arrive at the door at 9:03pm and was told "the system was already shut down". Now I understand that the store closes at 9 but why tell me you're having a 9pm early release and that I the game would be available AT 9pm for pick up, if you were going to close anyways!?!? And if I pulled up at 9:03pm you were obviously already closed before 9pm.

Positive experience: Always helpful and friendly staff

Negative experience: Came to buy a few games and the door is locked. I have been shopping at this location for years and the quality of employees and customer service has plummeted over the years.

Fantastic experience: Great prices and I found a Mario case for my daughters switch yes score

Positive experience: Today was the most disappointing visit to this location. The employee on duty seemed completely disinterested in anything other than the product behind the counter. This is the first time I have ever had an issue at location so I am sure this is an isolated incident.

Fantastic experience: Fast and easygoing

Fantastic experience: Great experience

Fantastic experience: Great

Fantastic experience: Good and fun.

Fantastic experience: Good people,geat help.

Negative experience: The guy who "helped" me audibly scoffed when he had to help me.

Fantastic experience: Always the best resource for trade and buying games

Fantastic experience: Games

Positive experience: Terrible sewer smell lately and like every other GS. I do love their used game policy so you can try and return if you don't like it but the prices don't make sense sometimes.

Fantastic experience: Well stocked. Nice staff, as usual

Fantastic experience: I just reviewed this place to ask who approved the picture for their site

Fantastic experience: Great service

Fantastic experience: Had the games i wanted

Fantastic experience: Love this place!!! Staff is GREAT and very knowledgeable!!! #nerdvana

Fantastic experience: Informed staff and kid friendly people!

Fantastic experience: Got what I needed and was able to get out eavn on black Friday

Fantastic experience: Staff was helpful and super polite!

Negative experience: Bunch of crooks. Gamestop sells defective products and then expects money if you simply want to exchange it. Pathetic customer service. Will never buy anything from this rip off shop again.

Fantastic experience: Great place Ands people

Positive experience: I appreciate the friendly service and vast knowledge of anything game related.

Fantastic experience: Very knowledgeable and clean.