GameStop

Negative experience: Friday, July 18th, 3:30 pm, I called, the staff replied: "Hey, this is Gamestop blah blah, please hold." Then proceeded to keep me on hold for 30 minutes without saying anything. Not even a "Sorry we're still busy, please stay on hold" in between. I had to give up and end the call. Hello? Do you know how customer service works?

Negative experience: Worst location possible. Guy behind the counter was an idiot. Didn't know anything about the trade in rewards. Didn't give me my pro perks and offered me $50 for my switch. I said I want store credit he said that is store credit. It states on gamestop website pro rewards stor le credit should be 85 before the 20% promotion so in total i should have gotten $102. Then I grabbed some switch 2 accessories for the promotion 25% off he called two people then said I cant find these I think we are out of stock. Joke location. Canceling my pro membership. Avoid this location

Negative experience: First time going 1 wk ago , service was horrible from a guy with glasses who acted like i ruined his chill day coming in to buy a controller and ask about gear prices for gaming products, got plenty sighs and eye rolls , manager just points me to him for help , they didnt even know the orices of items without looking em up , no price tags on alot of things.

Negative experience: Worst store I’ve ever been in. It’s so nasty. It smells bad, nothing has been cleaned, the floors haven’t seen a vacuum in years. The manager should be fired and this place closed FOREVER. Never going back, goodbye Game Stop!

Negative experience: Im writing this review on be half of my husband. Don’t shop here. Employees sucks. Can’t wait for this location to close.

Negative experience: Tell me why I traded two controllers for the price of 21 dollars. I will never come back to this place again. Don't think about trading here I'd you're thinking about trading your games or whatever.

Negative experience: This store must not promote there Pro Memberships anymore because I asked for a Pokemon card that comes free with a purchase the guy stated they was out I leave and wait for my wife and I see them handing them out I wasn’t aware of you have to have a membership in order to receive the card or they would of had another satisfied customer sign up for a pro membership I guess every store has there own rules definitely maybe they can do better next time..

Fantastic experience: Took my daughter here multiple times to buy Razer gear and to pre-order the new Pokemon games. I love their selection of games and gear, and my daughter loves that they keep Pokemon plushies in stock. Zoe helped us last time when we pre-ordered the games and she was super nice! all the workers I've deal with there are super nice. I live in Edmond, but will continue driving out of my way to this store for the service I get.

Fantastic experience: rusty was a very nice guy, whole staff team is chill. I definitely recommend coming here dope environment for sure.

Fantastic experience: They pay a lot of money for the PlayStation 5 games but not as much as they cost

Fantastic experience: Rusty and Jacob at Penn Square Game stop were very helpful and knowledgeable. Excellent customer service!

Negative experience: Walked in and about died from the disgusting mold smell. How do they work in there? Who wants to shop in a business like that? There was junk all over and hardly any games. Shut it down.

Negative experience: Doesn’t feel like a game store anymore just junk toys that you can buy at Walmart only PlayStation 5 games and Xboxes

Negative experience: Old shabby store, The carpet was worn and nasty and obviously had not been cleaned in years. the ceiling was looking like someone had thrown coffee up there, (See attached Pictures) The employees were discussing something inappropriate within ear shop of the whole store.

Negative experience: I’m standing outside Gamestop’s locked glass doors at 8:27pm. Tried calling for the past hour. Online says they close at 9pm on Fridays, I’m just watching as a lady talks to the employees. They won’t answer their phone. Just sitting there… talking to themselves and their one friend “customer.”

Negative experience: Guys, please believe me when I say this. This was the most disrespectful place I ever went to. I have been owning my own businesses for 31 years, running 5 different corporations and many locations. From my experience I can tell u this, very bad place to go to. Don’t spend your money there, give it to someone who deserves it. I went in there, my wife had my reading glasses, went to a different place to shop. I needed to pick up a gift card for my son, couldn’t read anything so there for I took a picture of a Visa card’s back side to read. Store Clark ask me what am I trying to do. Innocently I told him, I don’t have my reading glass with me so I am taking a picture of all the specifications in order to be able to read. This guy didn’t tell me anything about no picture policy. I didn’t see it anywhere in the store either, but he went in the back and told this elderly woman, I am guessing she is the manager comes out of the back of the store screaming saying get out of her store. I was trying to tell her I wasn’t trying to take photo of her store, I was simply trying to read the back of the card by zooming it. Who is going to listen to whom. I was never been this embarrassed in my entire life.

Negative experience: Got sent over from another store only to arrive and said they closed the store at 8pm. Very sad when Google and the other store are open to 9pm .

Positive experience: I have been feeling a bit down lately, so I wanted to do something that brought me joy as a kid, that I haven't done since I was younger. I decided to attend the midnight launch for The Legend of Zelda: Tears of the Kingdom. I called ahead and talked to Gina at Penn Square Mall, located at 1901 NW Expressway, Oklahoma City, OK 73118. I asked her how to go about the process for the midnight launch because I haven't been to one since 2008. When Smash Bros Brawl was released. She told me to bring my pre-order receipt to the location I pre-ordered from, which is the address I just mentioned. And they would give me a ticket for the event. The event would not be held at that GameStop, but would be at a location close by, located at 1841 Belle Isle Blvd, Oklahoma City, OK 73118. I then called the other location just mentioned, to verify the process. I simply wanted to be sure of what I was instructed to do. I was then given conflicting misinformation. I don't know who was on the phone because they never bother to identify themselves. I was told that each GameStop location was hosting its own individual midnight launch for the game, and that I needed to bring my pre-order receipt to the specific location where I pre-ordered to get my copy. This contradicted what I was told during my first phone call. These locations need to communicate more consistently and clearly with each other. I went to the Penn Square Mall location in person to speak with an employee to avoid any miscommunication. Gina helped me with my questions and assured me that the initial instructions I received were correct. I could tell she was tired of answering the same questions from Zelda fans over and over again lol, which is understandable. I just wanted to thank her again for the clarification. Gina is always great at holding a conversation. Being a Pro member, I visit this location at least once a month, and she's always cheery and bubbly, but today she seemed a little less so. Gina, if you're reading this, keep your head up. You're a great employee. As for the folks at the bell isle location. They make me want a game pass subscription.

Fantastic experience: Laura is a great person and sales woman and she was very helpful and informative and you can tell she cares alot about her job and what she does. She deserves a raise for sure

Positive experience: More than just video games.

Fantastic experience: Gina was very helpful and friendly! Even with the holiday rush, they were upbeat and had a great attitude!

Fantastic experience: This location always stocked with great stuff and the employees are always very helpful.

Positive experience: I prefere to go to this location, but I don't care for most of the people that work there. I can not stand to listen to them give the whole sales pitch when someone inquires about a ps5. I want to interrupt them and tell the customer to buy it from Playstation direct..

Positive experience: Just needed an old wii game, they had it but it took some digging! Saw more butt crack than I would have asked for, but there are plenty of other distraction items

Fantastic experience: Always enjoyable the employee was knowledgeable and a good person

Negative experience: closed 40 mins before 9

Negative experience: This company went so far down hill, straight trash I've brought 3 controllers by and they wouldn't buy any of them but they're like brand new. Lame ahh old ahh company.

Positive experience: Games

Negative experience: Wont even answer the store phone

Negative experience: Deceitful staff! Used my points without my knowing to renew Pro membership. The employee stated it would be “free” to renew but what he did was use the $15 in points I was saving up to use towards a game to renew the membership. Such BS.

Positive experience: Tienen muchos productos exclusivos

Positive experience: I know it's the holidays. yall ain't got no wireless Xbox controllers, and the wired ones you showed me were like $70 and $150. Cmon buddy.

Fantastic experience: This store had what needed!

Positive experience: Good GameStop but limited selection

Fantastic experience: Great,clean, and nice gamestop

Negative experience: They closed and locked the doors 25 minutes before they closed, and I drove 30 minutes to get there in time. The employee was still just standing at the register and I know it doesn't take long at all to close a gamestop :// was trying to get a present for someone because I saw they had it in stock but that was pretty lame.

Fantastic experience: The young man who helped me was so very helpfull,and friendly..

Positive experience: Took a trip to the Oklahoma city yesterday and my son wanted to stop in to a gamestop. I spoke to a young man sorry forgot his name but he very helpful and informative! They didn't have the game we were looking for but he suggested just to get some playstation cards we did that and downloaded the game when we got home thank you.

Fantastic experience: Good stuff

Fantastic experience: El mejor lugar para comprar videojuegos nuevos y usados

Fantastic experience: My son asks for batteries every 2 days. I was tired of the store runs. I walked in and Wyatt automatically knew he had an XBOX one and showed me a dual charging set. I bought it and took it home. I couldn't get the back on so I took it back. They showed me what I was doing incorrectly. I went home and put them on. I haven't heard anything about batteries. I am beyond grateful.

Positive experience: Uh,It was okay.It was kinda cold

Fantastic experience: Gotta love GameStop

Fantastic experience: Very fast and efficient, bought a pro membership, traded in a controller for another one and paid less than 80 bucks for it all! Will be coming back!

Negative experience: I have no idea how this place is still open with such incredibly rude staff. I'll just order all my games online like normal people.

Fantastic experience: Always cool stuff.

Fantastic experience: I love games

Positive experience: Employee was friendly, but let a lady that came in after everyone interject herself in front of everyone. Store had lots of games. Not a lot of Funko pops. Roomy layout.

Fantastic experience: They usually have what you need if others in the metro dont..

Fantastic experience: Loved the service! The girl there was so high energy and informative! Helped my boyfriend get the best deals!

Positive experience: To slow at checking out people

Positive experience: Not sure why a game store did not stock up on game consoles...

Fantastic experience: This place has it all, from games to merch.

Negative experience: I ordered CyberPunk 2077 to pick up day of in store. GameStop took the money off of my card then lost my order. When I go on the website my order does not exist. I have all the emails and everything. When I called customer service I was disconnected after staying on hold for 10 minutes. You stole $65.16 from me today. I hope it was worth it. That is the last penny you will ever get from me. Here is my order number so you know I am not making it up, 1100000022321528, but I know I know, this order does not exist. I have been a loyal customer for years, defending you all and this is the reward I get. To anyone reading this, GameStop will steal from you like they did me. Avoid at ALL COSTS!

Negative experience: Poor customer service. Staff apparently fixing stuff up not not prices. See headset for 39, take it to front desk they charge 49.99. Ask why price change they state sale was last week. Ask why didn't take it down he state it display box then proceeded to put it back up with wrong price.

Positive experience: Again not much of a selection. But also not their fault I was looking for ps3 games. But still not much of anything else to look at in there.

Fantastic experience: I gotthe best Golden Girl socks!!

Negative experience: Didn't really have anything. The one thing I did want wasn't in my size, and they didn't want to check the stockroom.

Fantastic experience: Nice store got good things

Fantastic experience: I love gamestop

Negative experience: wasnt no games

Fantastic experience: The video games at GameStop make the best video games in town. I love the PlayStation 4 and 5.coups, this is my favorite store

Negative experience: There was a sign up for pops that said buy 3 get 1 free. After taking the time to pick out 4 I got to the counter and the employee informed me that they were not doing that deal anymore. I mentioned that the sign was still up for it but they would not honor it. Lost a sale today.

Negative experience: Terrible service and does not pick up phone when called

Fantastic experience: Cool

Fantastic experience: Friendly staff

Positive experience: Gamer place nice staff and respect the rules but won't let something slip sadly still sale games pre orders and shirts. And just a gamer placeee

Fantastic experience: What's not to love? This place is a gamer's paradise.

Positive experience: Love the products but pricey

Negative experience: Even though it was during a sale there weren't many items there that were a real bargain

Negative experience: Too expensive

Negative experience: Eh.

Negative experience: They sold me a warranty over a year ago, and it didn't cover what I was told it would cover. A waste of my money.

Positive experience: Overpriced

Positive experience: It was a vary pleasant experience the staff was vary helpful. How ever thare was a downside it seems that it's a common thing across gamstop slow systems and connections and thare is also an issue the fact that If thare online services worked properly I would not have had to come in in the first place but overall the staff is doing a good job with a faulty and disconnected company modal so overall the staff is what won me over insted of the company as a hole

Fantastic experience: Great place for kids. People very helpful for finding the item you want.

Positive experience: Ok

Fantastic experience: Great games and great service!

Positive experience: Kid's heaven

Fantastic experience:

Fantastic experience: Always love coming in and talking to staff and seeing what's new in the gaming scene. And only place I can order gamecube games and know they will show up!

Negative experience: The customer service is horrible and they do not have a large variation of games smh

Negative experience: Not very fair deals! Theyll buy your game for $5 and sell it as used for $35 rarely find something reasonable!

Positive experience: Everytime I visit the place smells like feet and fritos. Peoples hygiene is questionble. Other than that it's pretty cool they keep video games in stock.

Fantastic experience: Great

Fantastic experience: I want to get mk11 and this is a good place to get games

Fantastic experience: Clean store and helpful staff inside Penn Square Mall.

Positive experience: Cool stuff

Positive experience: Friendly helpful staff.

Fantastic experience: Went to do a pre order on a game. Very knowledgeable employees.They answered every question I had and even sent me to another location and had them hold a product they didn't have in stock.

Fantastic experience: It's a good place to go and look at new video games.

Fantastic experience: Workers are always helpful and informative...

Fantastic experience: A good place to buy or sell games and electronics, they give more in credit when you bring games back, as apposed to you selling the game back to them

Positive experience: Keeps a friend busy as I shop

Fantastic experience: Great deals!!!

Positive experience: Expensive

Negative experience: I love it lot of game

Fantastic experience: Love the seletcions

Positive experience: Good customer service, pricing isn't particularly competitive except for their used games and loyalty rewards are an added bonus.

Positive experience: Game store.