GameStop

Fantastic experience: A must stop by and see awesome collection of games from every era

Negative experience: Customer Service sucks They wouldn't stop chatting and no one offered help Just got out of there

Negative experience: Don't buy from these guys, the prices are different online then the actual price tag. They ripped me off for $5 . Just buy on line because ,you gotta look it up any ways FOR A BRICK AND MORTAR STORE WHEN I WANNA BUY WITH OUT HASSEL

Fantastic experience: Friendly staff and very helpful

Negative experience: Customer service here is horrible. I wasnt greeted when I came through the door, woman behind the counter looked right at me and didn't asked if in needed help or anything. I was in and out in 30 second. 12/05/2025 3:39 pm

Fantastic experience: best Gamestop in the city as far as customer service! Ask for Ryan she knows her stuff.

Positive experience: They could and should pay more for the ps4

Positive experience: Place was nice and so was the employee. She asked what we needed and made us feel welcomed.

Negative experience: Lied to my face for weeks saying cards had been sent, gaslighting me in to thinking I was worrying too much..just confirmed cards are still in the store, never got shipped to PSA..staff lied straight to my face and made me feel bad about questioning what the online status said.

Fantastic experience: Fast food

Fantastic experience: Nice place

Negative experience: The girl named ryan i think is incredibly rude and just nasty to deal with. Would not recommend dealing with her,bad customer service

Fantastic experience: The only place to game

Fantastic experience: Ryan is awesome! They make my girlfriend and I feel appreciated and seen every single time we come by! Highly recommend this location, especially if Ryan is there!

Negative experience: Will no longer be shopping at GameStop for anything Pokemon related. Had an absolute terrible experience at this store. Lady who opened the store to proceeded to scream in my child’s face with an atrocious attitude. Waited there for hrs with my kids just to be told that the 2 person limit was being switched to one which would be okay if she didn’t proceed to tell us that the booster bundle coudnt be purchased without a GameStop account and my kids had to be 13 years old to make one. So my 10 year old children who had been waiting for hrs coudnt even get a box. Cherry on top is they up charged us 40$ for the box msrp is 26. So GameStop is another shotty reseller in my eyes.

Negative experience: Terrible manager

Negative experience: Tried to pay for a game that was priced at 39.99 they tried to charge me 49.99 at the register despite the advertised pricing. False advertising

Positive experience: You can find the games you are looking for

Negative experience: Worst game stop EVER the employees do not care at all about customers or customer service , I won’t go back BEWARE

Fantastic experience: December 26th 2024 7:13 p.m. Brad the store manager at this Santa Fe location was beyond amazing to me and my husband we got a lot of good games he took care of us when the other store location gave us a bunch of garbage and they will be getting a horrible review for that he is beyond amazing and we are forever grateful fabulous job I'd get 10 million stars if I could please promote him

Negative experience: I activated a pro membership today and it literally won't let sign in on the app or even online. Won't send me verification code. I tried 5 times. Called customer service and they told me I would have to restart everything and pay again for my membership. No thanks. Hopefully I can get it canceled cause now I have no access to even cancel it.

Fantastic experience: What's not to love about GameStop?

Fantastic experience: Have most of the good games

Fantastic experience: Hey they had some 360 games

Negative experience: Poor customer service. But I guess that's expected with game stop right. Walked in asked the person working behind the counter if they had any xbox S series. I got an immediate no they have none instock at their store. How ever online it says that there are 2 available at that store specifically. The employee didn't even look it up or entertain anything other than him saying no to me. Don't go to this store with this type of customer service that they couldn't even confirm. Leads me to believe they are holding it for themselves or a family friend perhaps. Either way I'll never return to this location. This was on July 19th 2024 at 645pm. Just for reference incase perhaps the company wants to know which employee it was. He was white about 5'10 balding. Maybe give him more training on customer service. It takes nothing to say let me look it up whether he does or doesn't at least it's not blatant disregard for customers. We drove out of our way because that location said there were 2 available.

Fantastic experience: Great service and staff

Fantastic experience: Because the people there are on their BEST game!!

Positive experience: Employees nice and friendly

Positive experience: Well didn't go game store at eye mart eye Dr clinic

Fantastic experience: This is the only place we go to for all our gaming needs, more or less wants. The staff is always knowledgeable about the new games coming out and are great about helping us find what we're looking for.

Negative experience: Bought a used disk. I went to download it crashed half way through. They do a bad job a checking used disks. Never trusting these guys again.

Fantastic experience: They was out of the game They order it for us

Fantastic experience: Cool place, employees check on you and make sure you get the lowest price with price matching offers and rewards.

Fantastic experience: This place is amazing! Superior customer service. I am never disappointed when I leave.

Negative experience: Placed a pre-order for spiderman 2 on PS5 and was told by the workers the day before release 10/18/23 that the release time for the store would be 12AM CST, when arriving at 11:45 the gates where down. Sat there waiting for them to open it and they but say "you guys missed it, it was 11pm, sucks to suck." And closed the security gate. Horrible management. Great workers besides being told the wrong time. I recommend just shopping literally anywhere else.

Fantastic experience: Lots of merchandise friendly employees.

Fantastic experience: Great staff. Nice environment

Fantastic experience: The workers there are really helpful

Positive experience: They never pick up lol

Fantastic experience: Lots of cool stuff and good prices on games.

Positive experience: They have decent prices and sell refurbished items that are like new.

Negative experience: Told me on the phone that they had an xbox set aside for me. I drove an hour to get it and they didn’t have it. Wasted my time and gas.

Fantastic experience: Clean and organized store. Very helpful cashier.

Positive experience: Usually a pleasant experience. Employees are always friendly and willing to help. However, I am not sure if the store is either accepting returns, distributors or employees are doing it. But, i seem to have came across multiple instances of resealed Pokémon cards. Packs and boxsets tend to be missing code cards and have a constant reoccurring packs with no hits sometimes lacking rares and code cards all together. They will not work with you on returns which seems like a very convenient way to pull this off. Aside from that, great store!

Positive experience: Just a heads up, sometimes items are cheaper in store than the online store

Fantastic experience: The clerk was quite polite and professional, courteous. I have been here a few times and do enjoy the atmosphere here.

Fantastic experience: Great help with the customer. Greeting and closing. Great Work glad I came here.

Positive experience: Great place to find super cheap used Playstation 3 games

Fantastic experience: Food great. Service greater

Fantastic experience: Hi, I just bought a Xbox ONE. I like shopping around. I think you guys' are great!

Positive experience: Great customer service

Fantastic experience: Amazing the employees were super helpful would definitely come back again!!

Fantastic experience: Brought in an Oculus due to controller drifting, and Zeke was amazingly helpful and replaced it for me immediately! Best customer support ever!

Negative experience: paid for Mario Kart Nintendo switch for my grandson for his birthday December 14th, paid for it online, it was the last one in the store. They sold it instead of pulling it off the shelf and will now only offer INSTORE CREDIT for $370!! They REFUSE to refund it! This was their mistake! We've been on the phone, to the store in person, on the phone with customer service. We've been calling every single day. A relative bought one in Tulsa so we're out x2 on this unit and want the $$$ back. Do not do business with this store.

Negative experience: If i could rate lower I would. Horrible customer service. Never answer the phones and when they do they're rude. Shut it down.

Positive experience: It's a game stop. If you've been to a game stop you know what you're getting

Fantastic experience: Went to get pokemon cards. Two of the ladies working there had fantastic customer service. Thanks

Negative experience: Don't bother calling this store, the phone message thong always says they are experiencing technical difficulties. Also I went in a couple days ago, 11/4, to pay off my GoW pre-order and I'm pretty sure the attendant did my trade-ins wrong. I'm a pro member and the trade‐in games rung up 32.00(Horizon Forbinden West PS5), 32.00(The Quarry PS5), and 27.20(Kena: Bridge of Spirits PS5) everything totalled 91.20. Instead of the attended putting everything on a gift card like GAMESTOP always does she somehow messed everything up and removed my pro member from the transaction which lowered the price of my trade in value and put 15.00 towards GoW and gave the rest to me in cash, the cash she pulled out was 35.16. I'M MISSING 41.04 SOMEWHERE. I ended up paying off the rest of the pre-order and I did not have the energy to fight her on the issue that she messed up. I asked her several tile to stop the transaction so I could come back later and have a tenured attendent assist me, because she was new. What baffles me is that she didn't ask for help. After I pick up my pre-order, I'm not shopping her ever again, I'll be taking my business to the gamestop on telephone road

Negative experience: My friends and I went in here today to get the new shiny Eternatus event Pokémon, well a red head lady told us that the free Pokémon required we buy the new game despite gamestops website and Pokémon’s website saying no purchase necessary. She started getting loud with us insisting that her manager told her that purchase was indeed required and we left. We went to the SW 3rd store and they told us that she did indeed lie and that she was just trying to make a sale and even gave us a couple extra codes as an apology. Definitely will not be back to this location.

Fantastic experience: Clerk was very helpful and courteous.

Negative experience: They never answer the phone

Negative experience: The website gave me a quote for trading in my phone but when I arrived they did not honor it. Would not recommend for trading in/selling items.

Positive experience: The staff is very friendly and helpful... Go check them out.

Fantastic experience: Excellent staff and well knowledgeable

Positive experience: It's always fun to talk to people about the games I like. I can always briefly nerd out. It's great that they have their own experiences which are similar to mine. Games truly unite us.

Negative experience: Ignores all phone calls. Called over and over to check if a game is in stock before making the drive. Again… ignores all phone calls. Really inconvenient

Fantastic experience: Great selection. Great staff.

Negative experience: They're supposed to be open from 12pm-8pm but its 1pm and the gates are still down.

Fantastic experience: Just stopped in for my nephew. They had what he wanted

Negative experience: I went by this store at Memorial and Penn at 4pm on a sunny Saturday afternoon and the windows and door had bars pulled across and the door was locked. I see someone inside and she mouths to me, “We’re not open.” Posted hours say you’re open until 9pm, but you’re closed in the middle of a Saturday afternoon?

Fantastic experience: Great customer service and both employees were very helpful. Positive experience the whole time.

Positive experience: Love GameStop. My boyfriend and I go at least once a month. Best place for rewards on preorders. Went in tonight for my pre-order of Pokemon Arceus. I was informed that I came in at 11 p.m. for the early game launch for no reason. Because my receipt was not "finalized" I could not pick up my copy of the game or get the pre-order (1st come, 1st serve) pre-order art cards that come with the game. I was advised that the systems are closed and nothing could be done. I will give a compliment to the lady who stood in the cold after hours explaining the situation. But a huge complaint to Mike who sold me my pre-order 3 days prior and said all I had to do was come pick up my copy at 11p.m. on the night of release. As well as a huge complaint to the lady who stood in line saying she worked at Gamestop for 7 years and this is the way it has always been. I have picked up midnight releases in the past and never had this problem. The lady who worked the release at least sympathized with the situation and gave me the art cards so I at least wouldn't miss out on that. She turned a complaint into a compliment and is the only reason I will return to Gamestop. Honestly though, if you have a scorned ex employee slandering the supervisor literally outside the store, that doesn't look well for the company. As previously stated, the only reason I will return is because of the kindness shown by the current employee.

Fantastic experience: Whats not to like about gamestop? But, seriously? =)

Fantastic experience: Best deals and nice selection.

Fantastic experience: Dec 11 21. A single gem of an employee juggled an entire store full of customers while dealing with her registers being down for a good hour or so. She helped out everyone to the fullest thanks again!

Negative experience: I went to get a gift card from my daughter they declined my card and still took the $50

Fantastic experience: Had the game I wanted and on sale

Fantastic experience: It's been a long time since I have experienced such great customer service and someone who was so very kind and helpful. So just wanted to thank Mandy for the kindness and knowledgeshe brings to your company.

Positive experience: The employees were very prompt to help me and it was very courteous even though you didn't have what I wanted they guarded me to another competitive store that would have what I wanted so that showed me integrity

Negative experience: Door lock almost 30min

Negative experience: The girl that's working had a sign on the door "On lunch 30min."for more then 30min. I have been in my car the whole time I watched her walk to her car sit in for about a hour waited for all the cars to leave in front and then walks to the store not moving the sign just lock the door right behind her she's been on break for more than an hour its 7:17pm I have been outside since 5:59pm and still hasn't remove the sign I'm leaving worst gamestop ever

Fantastic experience: Employees are always kind and very helpful.

Negative experience: Showed up at opening. Been standing outside for 15 min patiently. The gate is half open on the inside so someone is there, Then called the store nobody answered. Glad I left the house just to come here, not!!!!

Fantastic experience: Nice people and good service. Kinda wish their delivery was not through doordash though. Makes me a little nervous

Fantastic experience: Jigglypuff loves to play my songs it's a great speaker!! Highly recommend the PokeBall battery pack as well!!! I love going here with my family! The co workers are boss and greatly appreciated!!!

Negative experience: I bought a used Playstation 4 and a couple of games for 500$I bring it home and its starts turning itself off and erasing all my game progress. Take it back and get another one and its making a loud humming noise. I JUST WANT A QUALITY PLAYSTATION 4 SINCE I PAID 500$

Negative experience: Was going to spend about $500 today but I couldn't even get an acknowledgment from the "worker" and I was the only person in the store. That's fine there is plenty of businesses who would like my money.

Positive experience: Got the game I've been wanting

Fantastic experience: I love this Game Store because they have almost everything u need to ''GET YOUR GAME ON''!!!

Positive experience: Great staff that knows their stuff. If you're a console gamer, they have what you need.

Fantastic experience: All ways got the game's we want and good employees

Fantastic experience: Went to return a unusable game my buddy bought online back

Fantastic experience: Love game stop. Ive been a loyal customer for the last 10 years and in every state ive lived in.

Fantastic experience: Got a replacement on a headset for my son and I'm so upset with myself that I can't remember the gentleman's name that helped me but he was GREAT HELP!! I say that because even though the same kind of headset was not available he was knowledgeable of what would work just the same. Thank you now that's what I call CUSTOMER SERVICE !! PEOPLE FRIENDLY!! AND CONFIDENCE. ⭐⭐⭐⭐⭐

Fantastic experience: I love it here, they need more sailor moon items tho js

Positive experience: Great store and employees also good in and out location with safety procedures in place. The outside stragglers that linger around the business is the only downside so be prepared to get asked for $,cigarettes or change. Keep your kids close and a safe distance. Management please take care of these stragglers that wait for you to come out of your establishment and the other shops on that strip.

Fantastic experience: The employees are very helpful, and polite. They helped with cancelling a pre order game at another location and purchase of other things

Positive experience: I prefer vintage stock, however, gamestop is convenient, efficient and more up to date on trending games and accessories. Help greets and acknowledge's you promptly. If your a gamer, stop by for a game!

Positive experience: Would do 5 stars but they dont tell you that you have to pay to sign up and I was really anticipating that magazine lol

Negative experience: No customer service employee was more interested in hanging up posters instead of making a sale good bye I'll be taking my business elsewhere.... smh