GameStop

Negative experience: Worst experience ever , if your looking to trade or sell any games try to avoid this store they have cero customer service , don’t care of explaining or helping out the customer .

Fantastic experience: Thank you for having an awesme collection of cards!

Negative experience: They refused to tell me they had the console I wanted to purchase in store, called today to see if they did and the store employee was very rude.

Negative experience: ⭐️ 1-Star Review — Absolutely Unacceptable This was one of the worst experiences I have ever had at a retail store. I came into GameStop with my three children and politely waited while two employees “worked.” One literally decided to eat at the counter and told me I had to wait until she was done chewing. Unprofessional does not even begin to describe it. When it was finally our turn, the other employee told her to do a drawer drop. Fine, I waited again. Instead of helping us, the newly freed employee chose to start marking inventory right in front of us. Then came the moment that made my jaw drop. After finishing her drop, she looked me directly in my eyes, in front of my kids, and said: “Thank you so much for not robbing me while I did that.” I was stunned. To imply a paying customer, a parent standing there with children, is some kind of threat is beyond disrespectful. It was disgusting, humiliating, and so wildly unprofessional it almost did not feel real. I will NEVER return to this location, and I truly hope corporate sees this because the behavior I witnessed today was absolutely unacceptable.

Fantastic experience: GLAD I CAME HERE INSTEAD OF BEST BUY!!! Tyrique was so helpful! He helped us pick between an external drive and internal drive for the Playstation 5. Even showed us youtube videos on how the internal one was easy to install. Very helpful and would recommend shopping here for electronic needs.

Fantastic experience: Very helpful staff. Top notch service.

Fantastic experience: Best service! They are very friendly and super helpful!

Negative experience: They had like 10 people cut the line for the pokemon drop today, they didn't do anything and sold them 2 of everything. Weird to have us line up if it's a free for all.

Negative experience: Just bought a used Xbox one. Immediately does not work makes a load noise when installing a disk. Also called the store on sooner in Midwest City and it says they are open till 9pm and called no answer. Will be back tomorrow to get a refund and and return the item hopefully get my money back and will not be back.. very disappointed..

Negative experience: Have had very good experience with this store before, but today I came to*buy a game* and they were closed *two hours* before their posted closing time. Ended up going to Target instead, which is sad because I initially wanted to support the dying breed of video game stores.

Negative experience: Well need to update my review. Gamestop is horrible. There policies are out of date and will not take returns even 3 hours after bought game for wrong system. Son didn't realize it was for Xbox x instead of Xbox one. And they wouldn't take it. Even though it was not played or used. Was brand new. Wouldn't even exchange it for the right one. So done with old school brick and mortar stores. Will buy everything digital from now on!!!! They lost a customer who has spend thousands upon thousands of dollars. Cause I wanted to support the stores..no more....

Negative experience: I have a simple question to ask and they can't pick up the phone, called 4 times in a 30 min timeframe. I don't want to drive all the way to the store which is in another city, just to get told no. I know y'all ain't that busy to not be answering calls within a 30 minute period. This is probably why the GameStop in my city closed down. Bad customer service.

Fantastic experience: The person who was working here, They said their name was Eric, is a sort of deity of customer service and however much they are paid it is not enough. 10/10 vibes in this GameStop and if I ever have a reason to return to a physical video game store this will be the one I choose. I cannot stress enough Eric is actively making this store a fun place to be. And this is coming from a person who has worked in the service industry for 20+ years and has a lot to say about bad service.

Fantastic experience: Awesome customer service.

Fantastic experience: Bethany did and awesome job. Ended up renewing my membership and buy 2 games. Civilization and kingdom come deliverance. All and all she was professional, funny, great at her job. Thank you !

Negative experience: This location is a joke, much as the rest of GameStop. They closed the two Norman stores with no warning. They are less than helpful when you ask questions about anything. Never open on time. Better to just spend your money at the Walmart down the road.

Negative experience: Not open 20 minutes after the store said

Negative experience: Good luck trying to get anyone to answer the phone…

Negative experience: Bought the annual membership for the $5/month but they never have anything in stock so it's pointless

Fantastic experience: Great customer service the ladies there help me with everything look forward to going back and buy some more things thanks again for your service ladies.

Positive experience: Most games are cheaper at Wal-Mart Assortment of gaming toys, some tee's Plenty of games to choose from new and used

Fantastic experience: Great customer service!!

Negative experience: This has become my go-to location since the Norman stores closed and I'm very disappointed. I loved the Norman locations and Francis was always an incredible manager. The Moore GameStop has a fine selection but the customer service is lacking severely. The staff rarely know how to do anything beyond selling and trading in and sometimes they attempt to refuse to even do that. We had an incident where an associate, named Axel, attempted to refuse to take my trade ins because they had a lot of stock to do. This isn't how a business works and they only agreed to take them in after threatening to contact management. It's a shame but it's worth it driving the extra 15 or so minutes to visit the southern most OKC location.

Fantastic experience: Great selection!!

Negative experience: Store not open during business hours

Fantastic experience: The manager Shannon was great! She helped me sell sell my Xbox for a ps5. Will be back to buy games!

Fantastic experience: Moore OK gamestop ROCKS! Honors returns! I am a resident of Norman, OK, and we've got 2 locations. Both of them refused to honor the extended warranty I bought for my quest 3. The Moore location solved it, and even got me an upgrade! I will always go out of my way to this location from now on!! I believe the girl who helped me was named Axyl, which is a cool name! Thanks again!!!

Fantastic experience: Great people. Go 1 or twice a month!

Positive experience: The employees and management are generally very knowledgeable and polite. As long as you're not trying to trade ANYTHING in. Then you're good to go.

Fantastic experience: Matt was an awesome help!! Please go talk to him if you’re in the Moore area!! Matt is so knowledgeable when it comes to video games and video game consoles. If you’re stuck on what game to get, he could give you a great recommendation or if you like a particular style of game, he’s the one to talk to about it and see what your next adventure could be!! Thanks again, Matt!!

Fantastic experience: Nice staff. In and out fast.

Negative experience: Visited this store and purchased some Pokemon cards. After checkout, I realized a pack rang up free. Before walking out, I asked the associate why it rang up free and she explained there was a “Buy 3 get 1 free” sale on collectibles. I had purchased 5 packs so I figured why not get 3 more and have one of them be free. The associate said nope we can’t return those. Keep in mind folks, I never even left the store. After circles with her and her manager I was basically told I’m SOL. I didn’t even leave the store yet, and you can’t honor a sale that was never mentioned to me? I was also told I would get a call from another associate who I assume is a higher level manager or handles inventory. I never received a call, I heard nothing. What a joke of a location.. Keep in mind, the receipt explicitly states that collectibles can be returned if purchased through a pro account, mine were exactly that. I have since gone to another GameStop location where they gladly returned my 5 packs and let me pick out 3 more and took advantage of the buy 3 get 1 free sale. Unprovoked, the associate at the new location said it was Moore GameStop’s fault for not mentioning the sale or correcting the issue.

Fantastic experience: Only went once and got an xbox 360 game in July 2024

Fantastic experience: Always good customer service and expert advice. This location is small but usually has plenty of copies of new releases. Next door to Kohl's on the east side of the building.

Positive experience: Okay please if you're a teenager or a gamer. Always trying to sell you worthless warranties but for the most part it's fine. I wouldn't frequent it every day.

Fantastic experience: Game stop is awesome my grandchildren love going to game stop! Lots of options and friendly staff

Fantastic experience: Was having issues with a console called customer support and they didn’t even act like they cared told me to see a store luckily I ran into this gentleman named Matt I believe. He definitely went above and beyond taking care of my issues if your ever at Witts end and need a problem taken care of he’s the man you want Keep doing you man not many people left like you thanks again for everything and hope you see this Ps he should be running the place

Positive experience: Very polite they assisted us in purchasing christmas presents

Negative experience: Worst store I’ve came to in to . The wait was so long . They don’t answer the phone. There was one worker with over 15 people in here. He messed up and had to call the manager . Every single person here waited almost 30 minutes to check out. It wasn’t the ONE workers fault but POOR management complete. Left one new guy to handle everyone during the holidays is ridiculous! On top of that they have deals but you can’t even see what they are because there’s no worker to talk to you. HORRIBLE. Won’t come back here .

Negative experience: They don't test their games before they sell them. Made three trips to the place. Returned a game that didn't work they put it right back on the shelf. Ask them to show me the other game worked. They couldn't figure out how to hook up their own system.

Negative experience: It’s Friday and google says they are open I pulled up at 9:50am it’s now 10:23 am and they are still closed with a line outside on a game release day smh horrible ‍♀️

Negative experience: Visit this location at 11:20am on a Saturday not open!

Positive experience: You'd think a company circling the drain would want to be open every minute of their posted business hours. Drove 20 minutes to this location for them to be closed early. Pleaded with employee they laughed and shook their head. Awesome. Super happy I didn't renew my pro account . Too many options out there to deal with companies that don't care about their customers.... Update: the primary manager for this store is the friendliest, most knowledgeable gentleman, saving grace of this place.

Positive experience: Very nice place! But very understaffed, the workers were very kind and helpful.

Fantastic experience: Good location. Had the game I wanted! Thx!

Negative experience: This gamestop is garbage....they offer you their promember promotion and tell you how great it is then when you go to pay at the counter they tell you they cant find your game....lol. So i get charged first then i have to wait for a refund because they cant keep track of their already small inventory.....i hope this place goes out of business!

Fantastic experience: Went in to replace a controller since it was still under warranty. Awesome service, I look forward to going again.

Negative experience: Google says they open at 10:am, arrived at 10, the sign on the door reads 11: am. Its now 11:15 still closed, the only people in the parking lot are customers... called, answering machine says "all gamestop employees are with customers, which is weird seeing how the customers are waiting in the parking lot

Negative experience: Came to store 20 mins before closing just to buy one thing, even called before hand to make sure they had it. Came to store 15mins after calling, door is locked and no one in store, lights on. Shame.

Fantastic experience: Great atmosphere very helpful and good prices!

Negative experience: Never is open on time. The manager of the store likes to open late because he says he’s busy shopping or doing whatever he likes to do. Opening time is 12pm but no one is ever there to open the store on time. It takes them about an hour to even open the store. Why show the hours when that your open when no one ever there to do so.

Fantastic experience: I love gamestop, in store and online. Employess are always helpful and respectful.

Negative experience: Had product out in the floor that they didn't even have in storage

Negative experience: My 17 year old daughter went in to take something back that she got overcharged for. They were rude to her and wouldn't give her money back, told her they needed her mom to come in which I thought was stupid because apparently she was old enough to buy something without me but not return it. I went in and the little boy that manages the store kept banging on and on about I shouldn't return the item. I have never had such a hard time returning something. He was a rude little boy and THEN he short changed her 4 bucks. I have never complained on any reviews about anyone or anything. This is the first time, because I just can't believe this rude child is allowed to manage a store.

Fantastic experience: They got the staff to help everyone that comes in..prices are not higher than walmart plus you get points when you become a member

Fantastic experience: They're good, and friendly.

Negative experience: i have nothing against this particular gamestop, i just hate the company business practices

Negative experience: When I originally purchased my Xbox series x I was told that it came with digital games. There were no codes on the receipt. I explained that to the store associate before I left and said reassured me they would be on the console. When I arrived home I was unable to access them. I had to restart my console is what Microsoft said when I contacted them. This did not work. They told me I would need to go back to the store in order to speak to them. I did go back to the store and I spoke to the manager and she explained that the bundle that was sold to me did not come with games. She said they store associate was mistaken. The bundle cost nearly 700 dollars. She told me she would remedy the situation but she never contacted me back, I would always have to contact her. Next, I contacted corporate they told me they would make it right. I should hear back from them in a few days. It has been months now and I have heard nothing. This company does not care about its customers we are simply a walking dollar sign. I haven’t been able to find a GameStop in years that doesn’t seem to disseminate false information and expect you to just deal with it.

Positive experience: Wouldve been 5 but there was a smudge on the door. A smudge!

Fantastic experience: I love the games that they have. I also love that they have collectable, like funko pops, Pokémon cards, books, comics, action figures,and so much more.

Fantastic experience: Good amount of games, toys and the oldie items us old-school peeps love

Fantastic experience: Gamestop gets a bad rap, but this store is incredibly nice and helpful.Easy to trade in games and workers were nice.

Fantastic experience: Staff was super friendly. Lots of available stock options

Negative experience: Horrible Experience!!! Gave my son a HACKED gift card for the payout and did not accept Accountability for it. Very bad store experience and customer service in regards to the whole situation. With me being the front line of customer service daily, I definitely would have handled this differently

Fantastic experience: Kaden/Caden (sorry not sure which one is correct spelling) did a wonderful job helping me today. I had came in to sell admittedly quite a few videos and he got me in and out with cash in my hand in less than a few minutes. Not once did he make me feel like a burden or unwelcome. I was also impressed with his awareness of the other customers in the store and made sure they were good as well! Thank you again sir!

Negative experience: The fella working could definitely use a little help in the people skills department.

Fantastic experience: Great place, helpful staff

Fantastic experience: Lacey is by far the best gamestop employee in America. Compared to gamestop on western and I240 is not even comparable. I will now be going to Moore gamestop. She was helpful and explained stuff perfectly. It's worth the 10 mile drive for me. Other gamestops lie and don't know what they're talking about

Fantastic experience: Was a great visit. New game excited to try it out!

Fantastic experience: Maria was AMAZING and patient! I am 1000% clueless on these game systems. Well my sons switch was acting up and Nintendo basically said to bad so sad buy another one umm not an option for a single mom on a tight budget. 35$ later it was FIXED she even set it up did the update and everything. Store was clean and organized it was a great experience in store. Spoke with Lacey over the phone earlier in the day and she was great as well.

Fantastic experience: Calvin had the stacks against himself today while working by himself but he had incredible customer service and definitely needs to be recognized by management. Happy holidays!

Fantastic experience: I love this place. Great prices for games and systems. I love they have gifts that my boys love and that are hard to find.

Negative experience: Placed an order in the store. A couple of days later the store canceled the order and still have not received a refund. Corporate said I have to go back into the store to get the credit. The store says corporate has to issue the refund. So annoying that it's tying up so much money at Christmas time.

Positive experience: Seems as if theyre bringing in seasonal employees because i didnt recognize anyone but either way experience wasnt that bad. Good rapport with new guy, not pushy and gave space when appropriate.

Positive experience: Only place I could find an Xbox series S

Fantastic experience: The staff is always helpful and friendly. Its a great place to shop for games, funko products and collectables.

Fantastic experience: Got a used switch for a great price!!! They had more used and new switches in stock too!!! POWER TO THE PLAYERS

Fantastic experience: Everytime I go in there they are nice and helpfull with what i need and let's me know about the deals I may have missed and tries to make it cheaper and easy as possible. All around great service as I am a service plumber so I look for that at all places I go.

Fantastic experience: Bridgette helped us and was very nice.

Fantastic experience: Staff was very friendly and helpful. They helped me to help a 67 year Olds day.

Fantastic experience: Very nice patient knowledgeable and lots of variety

Positive experience: The sales associate was super helpful and nice, store was clean and everyone was wearing masks. The only complaint I have isn't necessarily this specific stores fault, but it is still a really big annoyance. They have recently moved to a new display system, where instead of displaying the actual game cases for the games they have available, they are just displaying all of the "current" games in display boxes. What this means is that they could have 5 cases for a game on the shelf, but not actually have any copies of the game in stock. This is what happened to me on Black Friday, I was trying to get a game that they had 3 cases for, but couldn't sell me a copy because they didn't actually have any.

Fantastic experience: Every time I call in, there is always a polite employee on the phone. They also give you good information and feedback. Amazing that your customer support on the phone is great. Better than most place IMO.

Fantastic experience: Very courteous staff. Was able to try and help me find what I was looking for

Fantastic experience: Always an Amazing store and Staff ❤

Fantastic experience: Staff is excellent and very helpful, and friendly... My mind off service

Fantastic experience: They usually have what I'm looking for and have been very friendly and helpful.

Negative experience: I will NOT buy controllers from GameStop. I bought two refurbished controllers and upon receiving. I don’t get a whole lot of time to play due to work schedules, and when I finally got a time to play both controllers were bad. 1 would not charge Without twisting a certain way in any charger even new ones and the R2 button did not work so I put it to the side and it’s no more. And the other one will Not charge whatsoever. By time I got the chance to test them out I was 1 day out of the 2 week return period. Waste of $80!!!

Negative experience: Went to gamestop today for my nephew to get a PlayStation card .they had the one he wanted we went to pay and was told by a rude male employee that they don't except cash how is this possible I don't understand but will never shop there again they where not at all helpful but out and out rude .

Positive experience: I like the staff. The prices are competitive. Sales are lovely.

Fantastic experience: Friendly employees and very knowledgable

Fantastic experience: But sad they close the Newcastle location

Fantastic experience: Very nice people and environment

Fantastic experience: The staff at this particular location have all taken me seriously, very kind and patient with me and my family over the years that we have been going to this store! I bought my Nintendo Switch from this location, and I had it under a payment plan. The whole situation was very easy to handle and the people that worked with me were kind and easy to joke around with. Out of all the Gamestop's that I've been to with my siblings this one is the least stressful of the bunch in my opinion.

Fantastic experience: My kids absolutely love GameStop. They are part of the rewards program. they love it they also like the trading system where you can trade in games for a new system

Fantastic experience: Excellent service, very helpful as always!

Fantastic experience: Friendly staff and clean store with plenty of selection

Positive experience: Very understaffed but did get some good deals and the cashier was nice when we got up there

Fantastic experience: Great selection and awesome customer service!

Fantastic experience: The customer service representative was very courteous and helpful. My son was very excited to trade in his old games for credit and get some new games. She made it so simple and easy.