GameStop

Fantastic experience: Awesome staff here. Patiemt with lots of insight. And a good sense of humor. We just got the ps5.

Fantastic experience: Everyone in the store was helpful

Negative experience: Came here twice in one week. First day it was closed during open hours with shutters down. Came nxt day and there's a sign that says back in 15...30 mins later and I left cuz they didn't come back. Does this store have a staff? I'll just do amazon.

Fantastic experience: Came to this one tonight after receiving terrible customer service at East side GameStop. Two ladies working tonight were absolutely amazing and went the extra mile to get things done. Little further drive for me but this is my new GameStop!

Negative experience: On June 24th, 2024, at roughly 7:10pm, I walked into GameStop and was met with a employee and a customer having a discussion about the Nintendo Switch. I went in there yesterday to purchase a Switch game ended up walking out. The employee was going on and on about how trash the Switch is, and how bad the framerate and such are for select games. While I'm not going to get into details about the specifics of games and the developers, the employee was very loud and very clearly saw us walk past him and the customer, to their Switch area. Meanwhile, we were in there for nearly 10 minutes, unable to find the games, the entire time, the employee was trashing Nintendo. I walked out of the store, and went to Walmart and bought my $60 game. No employee should be actively trashing a company with customers. I try and support GameStop, but it gets harder every year. By no means is Nintendo or the Switch perfect, but it doesn't mean, just because you can't play Elden Ring on the Switch, and the Pokémon games arent perfect, does not mean you can compare such to others. (Those two games are not made by Nintendo). Nintendo makes games to have fun, and not to show off graphics. That employee made me not even want to talk to him, I never made eye contact, and left, and took my business elsewhere. And no, your Switch will not explode.

Fantastic experience: I’m not sure the managers name at this location but I want to thank him. My father is a little older and can’t get around as well as he use to and has found a love for a certain type of video game. He’s a little grumpy bc of the pain he’s in and doesn’t really like many people but the manager at this location is one a the very few exceptions. He says that he won’t go inside unless he is there bc he’s so knowledgeable and even remembers my dad by voice! Now that’s special and hard to find these days so to the manager at this store, THANK YOU! Thank you for treating my grumpy old dad so well. So well, that he feels the need to rave about you and if you really knew my dad he NEVER raves about ANYONE. Youve impressed an incredibly hard man to impress and thought you should know. Thank you again and give this man a raise. I’m grateful that there are people out there that I dont have to worry about taking advantage of him or being mean or just ignoring him all together. Kuddos to you sir.

Negative experience: Very pleased with the young lady for helping us, very disappointed that this store would even have a game this scratched on the shelf. I recently went in and traded out a disc that I bought from another GameStop. I was told I could switch it out and it would be fine & I can get a copy that would work. The copy that they had that I had traded for was worse than the one I bought at the other GameStop off of telephone RD . Most likely will never be back

Fantastic experience: The shop was pleasant, with a welcoming staff member and there were not many people there.

Positive experience: Good service

Fantastic experience: Good

Fantastic experience: Always great people here to help you. I buy a lot of star wars stuff here!

Fantastic experience: Very knowledgeable & friendly staff!

Positive experience: Normally love this place. Francis is awesome. Unfortunately, today an associate named Matthew snapped at us within a few moments of walking in. "Is there anything I can help you find?" is a whole different sentence when the tone says "if not, GTFO". The customers that walked in after us got a much kinder greeting. I genuinely don't know what made us so despicable to him. The only thing I can think of is that our group contained the only non-white person in the building at the time. Disappointing from one of our favorite stores, and I hope this gets resolved soon.

Negative experience: Be very leery of this location and the people working there! Manager told their employees they can only give the “Free Promo Pokemon cards” to customers who buy at minimum, x3 booster packs of Pokémon or more and limits 1 promo per customer. - Per Ryan, Store Employee Of all the years I have been collecting Pokémon, I have never seen such a slimy and scummy tactic to boost revenue through a supposed reputable company. They have lost my business!!! I’ll be contacting HR, posting to every outlet that I’m able and notifying every collector that I know in the area so they can avoid such tactics.

Positive experience: GameStop is great, and the staff is usually knowledgeable about their stuff.

Fantastic experience: Went to order LOZ Tears of the Kingdom. Great service!

Negative experience: Chris ( name on my receipt) should really ask if you want the warranty before just casually adding it to the total. Like the young lady who was also with him who asked the customer if that's something they would be interested in. I bet Chris does this thinking he is slick and people won't notice. Your not slick Chris I noticed. Be honest next time dude and stop trying to get one over on your customers.

Fantastic experience: Love coming to this store and looking around. Francis is always very helpful when we go in there!

Fantastic experience: Was a wonderful experience and enjoyed my visit the gentleman working was awesome thanks GameStop

Negative experience: The WORST "new" game policy ever. They open sealed games and still sell them as "new" at "new" prices when they have sat on the shelves and been handled/abused. This store sold/shipped a game as "new" that had been opened with a damaged case. Corporate customer "service" refuses to honor the used price when game is indeed new. They claim they "don't guarantee sealed new games" - then how they can they "guarantee" that any game is indeed new if they're cracking them all open to rot on the shelves? Printable cover art is a beautiful thing in our digital age - try it and you just might love it (including your customers).

Positive experience: Overall, this store seemed pretty well stocked, Including a few Wii and Wii U games behind the counter and a cabinet of DS and 3DS games. Staff were friendly and helpful.

Positive experience: Good place and great service. Definitely go and get your stuff cheap!!

Negative experience: The price of q game thats not even high in demand was jacked up $6 within less than a month. This isn't even the first time I've seen this either.

Positive experience: Needs to update there store hours online

Fantastic experience: Friendly staff!

Fantastic experience: Very clean store. Very friendly and their staff is very knowledgeable.

Fantastic experience: Great selection!

Negative experience: Christopher the worker closed down the store early and refused to sell any merchandise, seem very upset there was a paying customer in the store

Fantastic experience: Been going here for years. Hasn't changed. Still great place to go to buy games.

Fantastic experience: Very nice customer service. Very knowledgeable about Video games!

Negative experience: The guy hit on my girlfriend infront of her, made her uncomfortable and said some very interesting things about their policies(saying that employees are supposed to use certain cards for their discounts) that I've never faced in a gamestop before. He removed his mask completely during the transaction more then once and just over all made us uncomfortable. Do not recommend this place, there's other gamestop's that are more worthy of your money.

Fantastic experience: Friendly staff and very helpful. Clean store. Great prices and great selection. Always enjoy doing business here when I'm in town. Very organized store.

Positive experience: Checked 3 stores in OKC & Norman, couldn't find what we needed. Came to Shawnee location and it was like bippity boppity boop!, Found it!!!! Even got a Naruto back pack for my college kiddo, how cool is that!?! You go GameStop

Fantastic experience: When I went to GameStop today I was greeted and helped immediately. The place was clean and the manager Chris went above and beyond to help me find the game I wanted and gave me a bunch of offers and info on sales. Will be going back for my games from now on.

Fantastic experience: Everytime I go into gamestop Francis always knows what's up and gives me the details and updates on my latest pre-orders. This is the best gamestop I've been to and always have a positive experience.

Fantastic experience: One of the better gamestop's around

Negative experience: No help on looking for a Mic

Positive experience: Great customer service. Good job

Fantastic experience: It's nice to shop in a community and that is what you get at Game Stop. Rewards program has great deals too.

Negative experience: Jan 8 /2020 just waited in the COLD outside for 30 mins for GameStop to open. At 10:19 I had to leave to go to WORK whoever didn't open the store thanks for waisting my morning!!

Negative experience: Looked online for a game. Shows game In stock Drive 35 miles to pick up and was told they have it but cannot sell it because it’s on hold. Said someone called on the phone to hold it. I told the lady that they should change that on their website then, she tells me she should not have told me it’s on hold but I could go check at vintage stock. Said to check back in 2 days to see if the other person picked it up. Wait what about the time and fuel I just lossed, Should have a pending pick up on website. Totally not a way to do business. I frequent this store a lot first time I’ve had a issue. Totally not a way to do customer service, but what can we do. Management will not do anything either.

Fantastic experience: Everyone is so nice!! Never had an issue and staff goes above and beyond!

Fantastic experience: Great game store. Huge selection of games. They even have some older games and game systems like the Nintendo DS and Wii. The way everything is set up is really neat and cool. I bought some fun games for the Nintendo Switch and Wii U. I'm excited to play them.

Positive experience: Nice selection. Super helpful employee. Helped us find what we were looking for.

Fantastic experience: It was clean, had the game I wanted, and good customer support.

Fantastic experience: I have always had a good experience, every time I have been in. They are very helpful as soon as you walk in. It is clean and organized. I wouldn't personally trade anything in as you don't get much, if any at all,but thats not my concern for the most part. I am usually in and out in no time!

Fantastic experience: Great service, never had any issues with Game Stop.

Fantastic experience: My grandkids love gamestop

Fantastic experience: Great prices

Fantastic experience: Got exactly what game we wanted from this GameStop, after the other GameStop sent us here because they didn't have it but this one did have it in stock. Yeeeeeehawwww...loved the visit.

Fantastic experience: Friendly and helpful

Fantastic experience: Possibly the biggest Gamestop i have visited. The layout is spacious, and easy to navigate, lots of oddities. Best way to treat gamestop is think of a treasure hunt. I think my group hits one up every other Friday for a new board game or card game

Fantastic experience: By far my favorite gamestop. Very laid back environment and good prices.

Fantastic experience: Love it so much

Negative experience: Nothing nice to say

Negative experience: Way too expensive!! A used Xbox One controller cost more than a brand new one from walmart... which is directly across the street?? Can't wait till Amazon puts you out of business.

Positive experience: Give ya 3 fidy

Fantastic experience: Good selection of games both old and new. Staff was really helpful and patient.

Positive experience: Overpriced

Fantastic experience: Always friendly and helpful

Fantastic experience: Always great customer service and they are always helpful

Negative experience: It's GameStop, you could take $1000 of brand new unopened games in and they will offer you $18 in cash or $21 in store credit. Then they will not stop trying to get you to preorder the entire years worth of games saying they come with all kinds of extras, none of which are special to what anyone who preorders somewhere else gets. When you do eventually find the game you are looking for they only have a used copy that they paid $.45 for but have marked up to $19.

Fantastic experience: Big fan!

Positive experience: Games are very overpriced here for the last several years. Good selection and good place to pre-order new games if you really can't wait.

Positive experience: Lots of stuff to look at and prices are reasonable.

Fantastic experience: Got game

Positive experience: It's a Game Stop. What do you expect. The staff were friendly and helpful

Fantastic experience: The current staff was a pleasure to work with

Fantastic experience: Great service and helps with saving money.

Fantastic experience: Jake helped me, knowledgeable and enthusiastic.

Fantastic experience: Thank you for being courteous.

Fantastic experience: Great shop. Super awesome staff

Positive experience: I love GameStop and this one is very nice and quite large. The staff is nice, but not very engaging.

Fantastic experience: Always great customer service and helpful

Positive experience: Very sweet and helpful staff.

Fantastic experience: As a frequent shopper at Gamestop I always expect good customer service. That has been the trend at all the different locations I've visited over the years. This was my first visit at this location. The 2 gentlemen that helped me were very attentive, helpful, and willing to help me with whatever I needed. I have often felt like there's a bond between us "gamers" and this location was just another example of feeling an instant bond with the guys behind the counter. Thank you Gamestop for always making me feel comfortable no matter which location I visit.

Positive experience: Very nice store could work on customer service a bit more. But good clearance

Fantastic experience: Good visit did the usual of listening to the sales for 5 min then helped with my game and out on my way good service

Positive experience: Large selection

Fantastic experience: Nice store

Positive experience: Kids

Fantastic experience: Took my son to get the new Nintendo switch and game employees were helpful and nice.this is the one by Crest not in the mall.

Fantastic experience: This is one of the better GameStops that I've visited. It's usually not too busy and the staff are very knowledgeable on the current events of the gaming industry and have great recommendations. For any preorder I've placed here I've always gotten a courtesy call reminding me of the release date to come and pick it up. Although some GameStops leave a poor taste in your mouth when you leave, I enjoy coming to this one.

Fantastic experience: Lots of games, good prices on used games

Fantastic experience: Always friendly and helpful!

Fantastic experience: Good selection

Fantastic experience: Very friendly and always helpful. Went to find a game that they did not have , they took the time to not only look up what store had the game I was looking for but to call the other store and have them hold it for me . Great job

Fantastic experience: Games galore

Fantastic experience: I went today, black friday.. Francis was working. All the employees were helpful and courteous but Francis was awesome he went above and beyond, the best customer service experience I have had in a long time and when I thought there was a mistake he was quick to explain all the new stuff to me and to help and let me trade out what I needed to. I have found my game stop home. As long as this wonderful service continues and this gentlemen works here me and my son will only go here. Thanks so much for enjoying what you do. It shows. Give him a raise.

Fantastic experience: Great service, knowledgeable, friendly. Will help you find the right game and/or system for you.

Fantastic experience: Really friendly services and they always ask if i need a warranty on my games

Negative experience: Garbage. Every time I have been in this specific location, I have been hassled for getting a card and been on the receiving end of blunt rudeness after declining their upsells. Avoid this location, as it must have something to with their store managers policies.

Positive experience: This place is always cool, can get any game the moment it comes out, and the people who work here are friendly and knowledgable. I've gone here many times and it's almost always a good experience.

Fantastic experience: Always great help love coming in and chatting with the workers about the upcoming games.

Fantastic experience: Great service

Fantastic experience: The staff knows their facts. Questions and News to reviews and events. If they dont have what you need they will refer you were to find it. Been going to this location for years and have never had a problem. Really inviting.

Negative experience: This has got to be one of the worst locations I have ever been too. The staff is some what friendly and willing to help but their store manager is the WORST! He is rude and acts as though he is Gods gift to man. He is more concerned with making a sale or scamming you into reserving something than he is with helping you find what your looking for or a good deal. He harassed me the second I walked in the door, shoving a flyer in my hands whether I wanted it or not. I much rather drive to the Moore location (out of my way) than deal with this buffoon! If you value your time and your money don't waste your time here you'll just get pushed to buy something you don't want and you'll be lucky to walk out with what you wanted.