GameStop

Negative experience: Refused to honor my Quest 3 return. Moore location worked great. Don't visit the Norman stores, unless you like getting ripped off!

Negative experience: Incompetent employees, they gave me the incorrect order and proceeded with greater level of incompetence.

Negative experience: Okay so I have a Xbox series x that I tried to return to this location on 12th avenue I would say do not buy anything from gamestop they are notorious for screwing people over I had several returns on different systems that I have purchased it started when I went to Walmart I paid $500 for a PS5 then I took it to game stop and sold it for the Xbox series x which had issues I had issues so I was I went to the GameStop where I purchased where I took my PS5 to and got the series x well apparently they told me that they they saw me the series like then I went back and had problems with the Xbox series x and then they told me I could not they could not return the series x so I couldn't get the you know almost $600 if I pay for the series except on 12th on 12th and everything else it was such a bad experience that every game I contacted and tried to get someone to refund me my money they said they couldn't so while I was in the store I was told that I could not return the series x because they can't do returns on merchandise even though I had the one year warranty well so anyways if anybody goes to GameStop on Southwest 24th and 12th avenue which is the two Norman locations they are nothing but bad news if you go into GameStop on 24th and 12th avenue be born that you will get screwed out of money they won't they won't deal with you and if you come in and make exchanges and returns so many times like I did you will not get your money back and so now I am so upset with them I contacted corporate offices and talk to corporate offices because GameStop screwed me out of almost $600 and an Xbox series x even though I have the one year warranty they both games never find my money and they try to ban me from both stores and I called corporate and I'm working on getting a lawyer I have already talking to a lawyer about the matter because GameStop will screw people over if you go to any location here in Norman which is if it's the one on 12th and the one off Southwest 24th Street here in Norman which is the only two locations be where you will get screwed they will find anyway in every loophole that they can to screw people over I have seen people who have gotten stuff in games has had problems it's got a glitch in the operating system Microsoft is aware of what's happening and so they're trying to work out something and I'm so mad with GameStop on both sides the one on 12th avenue and the one off Southwest 24th here in Norman I call both locations and both locations are trying to say I'm bad they won't do business with with me anymore and they won't refund my money back so if anybody goes to GameStop's here in Norman Oklahoma beware that you will get screwed out of money that you're paying for for a gaming consoles worst people I've ever dealt with both GameStops here in Norman have the worst customer service I have ever experienced in my whole entire life they will rip you off out of your money and they will not be nice about it

Positive experience: Pretty decent place for games

Negative experience: Can’t communicate simple details over the phone and end up wasting time. Not surprised

Negative experience: Just left here. Gentleman knew his policies. But he had zero idea how to communicate with people. Guy always had to have last word and kept on. I’m easy going and ok with their policies. But just communicate and do t be condescending. At one point he does wow I don’t have to test your defective system out. I go ummm it’s not defective. He goes yep it has a marker line in it. Dude. Seriously. Not the first issue I’ve had at this particular GameStop. I should have known better.

Fantastic experience: The guy in there was super nice and friendly. He definitely helped us out a lot and gave detailed information on everything. I was looking for a console and he definitely made an hour drive worth it, as well as money spent. Definitely a good place and good staff.

Negative experience: Just bought this game and had it for only one day, they're telling me they can't refund it if it's been opened? What a silly rule...

Negative experience: Horrible customer service from Chase. I had an issue and was told it was not his problem.

Negative experience: Went in with a brand new call of duty modern Warfare 2 game never been played they offered 2 dollars in store credit for a 55 dollar game!

Fantastic experience: Clean and well organized. Friendly staff

Negative experience: Was forced to drive across town to other gamestop due to employees not understanding how steam wallet gift card codes are sold at their store.

Fantastic experience: The fellow working was super helpful and courteous.

Fantastic experience: Great Place and Great Service

Positive experience: Friendly service for online order pickup and in-store shopping

Fantastic experience: Look it's a Gamestop we all know how cheap their trade ins are so I'm not rating the store on something corporate sets. The employees here are great and have always been friendly and quick to help. I've been to some horrible Gamestops and luckily my local one is one of the bests.

Fantastic experience: Gamestop is the place to go for all your gaming needs. Employees are always kind and helpful.

Fantastic experience: Great staff.. always friendly in here.. love the fact they always have a good selection of EVERYTHING

Fantastic experience: Always my store! Friendly, straightens things out when issues happen, and stable!

Negative experience: Always smells bad and the staff was not very helpful

Negative experience: Lazy employee wouldn’t bother checking the inventory from computer.

Fantastic experience: My go-to game stop, it is very welcoming and I love the setup of the store. More than usual varieties of Razer products such as keyboards, mouse, and headsets.

Fantastic experience: Love the customer service and environment. There are many options from clothes, toys, games, etc. This place has a high retail option compared to other locations. Highly recommend

Positive experience: I jumped into a new planet and it doesn't have certain things to play just weird but she was very helpful..

Positive experience: Crazy how they're still in business when they jack their prices up on a game that's not even high demand. This went up $6 within less than a month.

Negative experience: Can't call in to check inventory, They Never answer their phone. Which shows a heavy lack of professionalism

Fantastic experience: Clean organized store

Fantastic experience: Blaine is an absolute Pro! He answered all of my "Mom" questions, through multiple calls (Sorry man!), patiently and without making me feel like an idiot! Plus, he made sure to to show me plenty of device and price options. Well done Blaine and I very much appreciate you for the help!!

Negative experience: Was a complete bummer and when we got there they had a ps5 box sitting on counter but was empty then the employee went on to tell me that the ps5's sold out yesterday...... Yesterday was thanksgiving this ps5 and xbox X is getting unreal

Negative experience: My father-in-law made an order to be sent to the store on 9/9/21 and they told him it would be there within 72 hours. It has been almost 2 months now and he still hasn't got the order. They gave him a number to call and it was just a beeping sound when he called it. I wish this website had an option for 0 stars.

Fantastic experience: Loved it

Fantastic experience: Friendly staff, typically have what you are looking for in games if you call ahead to check on it. This store location does honor online pricing as advertised even if it's less than the price in the store. Sometimes online will say a store has an item in stock, when they might but are actually for patrons who pre-ordered or paid to reserve. Best to just call first and not be frustrated or disappointed. No complaints of this particular location!

Fantastic experience: HODL!

Fantastic experience: Please be kind to the employees. They've been through a lot recently, they're understaffed, and often there's only one person in the building at a time. They're also required by field management to pitch the rewards card to you. The current shortage of consoles and controllers isn't their fault, it's due to a mass shortage of electronics components. They're doing the best they can.

Fantastic experience: Very nice layout inside this Gamestop.

Fantastic experience: Lady working here helped with a credit card claim where I had to prove a snes classic system from a seller on eBay was fake. Very helpful considering vintage stock would not help at all. I always start here when I buy a game or system. Knowledgeable and helpful staff!

Fantastic experience: We brought my child in to spend gift cards from his birthday and the manager was just delightful. We thought it closed at 9 instead of 8, and he never once rushed us or made us feel bad for coming in at close (I've worked retail enough to know this is a terrible thing to do to someone and would never do it on purpose). The whole process from buying this gift cards to watching my kiddo pick out the thing he's been talking about for months was a joy. We're definitely dedicated customers now. And as a side note, being a woman, sometimes these places can feel like they're run by gatekeepers who don't think we have any business being in there, but I never felt that way here, which is a huge comfort. It's unfortunate that it even bears mentioning when we're NOT treated poorly, but it's still a thing.

Fantastic experience: Tyler was super helpful! Thanks for the great customer service.

Fantastic experience: The experience was really good Tyler the store manager took good care of me

Fantastic experience: GameStop always has great locations. I wish they were franchised because I feel the employees are micromanaged to death and many of the things they do are very corporate. I much prefer personality, and when you're at a place that sells video games, it should be brimming with it. I digress, this store is my go to and their renovated floors look fantastic.

Positive experience: Good games ok prices

Negative experience: Just waited in line for 30 minutes, only 2 people in front of me but apparently trade ins take forever and the person who called in on the phone is more important than those of us waiting in line. I just picked out a used ps4 game to play on a snowy day, waited all that time to find out that although I had the case in my hand, there was no game in stock! Very frustrating, if you don't have the game, take the case off the shelf would be my advice. Just a thought.

Fantastic experience: Very nice people that work in there.

Negative experience: Great place to get rip offed on games u are trading in I brought in a few Xbox one games about a week or so ago and I mean like brand new games and I got a total of 12 dollars if u want to get the most out of your trades then go to vintage stock

Fantastic experience: Nice guys. Very knowledgable. Very organized store. Has social distancing precautions in check.

Fantastic experience: Just got bk from there

Fantastic experience: My daughter can always find something that she likes here. She's a big fan of Pokemon, Minecraft, bendy and the ink machine and other things

Fantastic experience: Good place nice people

Positive experience: Very good customer service the workers are pretty genuine about what they sell and do good about making sure you're given good service

Fantastic experience: Love their used games sections

Negative experience: If I could rate any GameStop with a zero I would I will never shop at GameStop again after today! My son bought a brand new controller for 24 bucks took it back two days later and said because it was brand new and opened that they couldn't give us full price back for it so they offered him $4 for it!

Positive experience: Gamers place to go for any game.

Positive experience: I quite like being at GameStop, the atmosphere is nice, they have a good radio playing and a great selection of games. But sadly, as the world gets more advanced, we move towards a more digital age, leaving hard copies in the dust.

Fantastic experience: Very helpful crew welling to talk about games and products. The knowledge helped make pre ordering easier.

Fantastic experience: It’s rare that a corporation with thousands of store is able to find employees who truly care about their customers. The guys who were working today were awesome. I assume one of them was the manager and I could tell he didn’t look at what he was doing as an obligation and would totally believe he wasn’t even getting paid and just loved helping people.

Positive experience: They gave me a good amount for a lot of older games. Totaled $40 for some pretty old Wii U and Xbox one games. I was surprised. They always try to up sell me to the premium membership, but whatever they gotta try.

Positive experience: Always nice and helpful

Fantastic experience: Every time I go in the staff is always friendly and knowledgeable.

Fantastic experience: Realmente bueno el trabajador muy amable i servicial lo recomiendo

Positive experience: i visited gamestop on saturday to find some headsets i couldnt find any good ones and xbox one controllers to but i was asking some staff but i apprieciate the staff there i will still like it there

Fantastic experience: Great service!

Positive experience: The service was great

Fantastic experience: Awesome service, very clean, great deals and go above and beyond to answerall questions so that you have an educated yet delightful experience! Get the game you want for the price you didn't expect because you gotit onsale. Walk in happy and leave excited and fulfilled!

Negative experience: They rip you off when you're trying to sell a game to them

Fantastic experience: Their staff are the friendliest and most knowledgeable of all the game stops I've been to. Always a pleasure

Fantastic experience: Trading in games NEVER gets you good money. Anywhere. That’s not why I go though. I love buying games and thinkgeek from them. The staff is very friendly. I never fail to get a good conversation when I go in. 5* all the way!

Positive experience: the shop keepers are nice and helpful, they are knowledgeable on many games

Positive experience: As far as buying games its good now when it comes to everything else it sucks

Fantastic experience: Very great service.always satisfied

Fantastic experience: Edit: Since new management started, this store has gotten so much better. The new manager here is great. Only one employee working and was not acknowledged for about 10 minutes. It wasn't that busy and it was difficult to find what I was looking for.

Fantastic experience: Great store excellent selection Great deals and prices

Fantastic experience: Cool place to get games

Positive experience: Fair price

Negative experience: Hate it

Fantastic experience: Always helpful

Positive experience: Good service

Fantastic experience: Great place if your a gamer it's like being in a candy store

Negative experience: Was walking to the door to pick up a hold a few minutes before they closed & a member of the staff locked the door. Never have had a good experience with this location.

Positive experience: Friendly

Fantastic experience: I LOVE video games

Fantastic experience: Nice store and location. Not harassed by anyone like other stores. Very easy to find what you are looking for.

Fantastic experience: Great service

Fantastic experience: The buying deals are amazing and the service is great.

Fantastic experience: Great place. Great service

Fantastic experience: Great customer service. There were multiple employees able to help with everything.

Fantastic experience: Great service with warranty.

Fantastic experience: Great prices and service every time

Positive experience: Friendly staff

Fantastic experience: Always informative love this place...

Positive experience: Staff here is always helpful and we're looking for something and they make sure we get our rewards.

Negative experience: JUSTIN IS VERY RUDE! He makes up rules and does not know proper customer service. It was literally my first time at Gamestop and thanks to Justin I wont ever go back to Gamestop again. He was horrible!!!

Negative experience: Worst gamestop i have ever been two spent 15 minutes in line just to pay for item and then was over pushed buy the teller like he was a used car salesman

Negative experience: Gone in there all the time before with old crew. Now that new crew is there they dont know what there doing, they dont even know there company policy about returning games that you just baught from them. Worst place.

Fantastic experience: Great service . They help to find the game I was looking for andade check out

Positive experience: Not enough cashiers so it was packed other then that it was a good experienxe

Negative experience: Preowned games buy a warranty cuz if it doesn't work you can't trade it for the same one you have to pay for another full price one

Fantastic experience: It was a really good visit

Fantastic experience: Great service.

Fantastic experience: Took time answering my long questions on the phone. Polite, courteous, and helpful.

Positive experience: Good gaming place