GameStop

Negative experience: This store used to be okay at best. But it really went downhill. I went in line for 1 item while the 2 store clerks checked someone else out. I waited about 10 mins while they talked about their fav niche animes. During this time a line formed behind me. A customer asked for a price check, skipping me in line after I waited, and helped him. They were ready to ring him up before me. The two employees also talked about work dynamics while not helping other customers. This is not the place to go to get games. Try your luck elsewhere, you have no luck here.

Negative experience: Sold a few games here today, the till said “-48.00” and the cashier told me he was giving me a prepaid card with $48 on it. When I get my receipt, it says $33.60 is on the card. Either that cashier stole from me, or GameStop takes 20% off the top without telling customers, either way you lost a customer.

Positive experience: I was at the store for a trade-in and purchase. The man at the counter was a great help. Very professional, very thorough, you could tell he took pride in his work. He fumbled a bit and made small mistakes, but he's human no big deal. He even got me to upgrade to the PRO membership. But then the manager came in, and the mood shifted to dread. Young woman, very unprofessional. Snarky, belittling the man at the counter, came in to work in pajamas, and was only giving dirty looks, snide remarks, and backhanded comments to the man just trying to learn the job. She helped me with a purchase I made but the whole time she was eye-rolling, sighing, and was visibly frustrated with her employee. All this while being in front of customers is a disgrace. Treat you employees with respect. That is how you be a good leader. Not belittling them in front of customers. Hope the man who helped me either gets a new and better manager or finds a better job. He does not deserve that constant disrespect.

Negative experience: Absolutely horrible

Fantastic experience: Shout out to Chris, I called with a simple question and was given more information than I was expecting. Great customer service.

Fantastic experience: they have EVERYTHING that im looking for and the employees are super duper funny & enjoyable to talk to! EVERYONE COME TO THIS GAMESTOP NOWWW!!!!!

Positive experience: They always want to short change you for your items and turn around and sell them for top dollars. What a scam.

Negative experience: Got there at about 5:30. Had hours posted saying open till 9. Even went shopping at other stores and came back at 6 still closed.

Negative experience: The store was locked at 7:30

Negative experience: Google (and the hours on the front door) says that this GameStop location is open until 8pm every day.. yet we showed up at 7:05pm and they are closed. Called another GameStop location which was open, and apparently this is common for this particular location and another one in the area to be closed an hour early? May I suggest changing your hours if you close an hour early every day?!

Negative experience: The new tall black guy with locks lied to me and told me that i could not trade in my iPhone because I had already factory reset and deleted all of my information off of it. And told me he flat out couldn’t take it before looking at it. Which is odd because ive never had this issue. i went down the street to the other gamestop and was promptly helped and my trade in was completed in less than 10 mins. I also work in retail so this is unacceptable. I feel like I was profiled and denied service.

Negative experience: Only getting two stars because I accomplished what I needed to buy when I was there. However, all of the employees have some of the worst customer service I have ever experienced. Was asked 3 times to buy insurance on a game (that I politely declined), and the employee made it seem that I just ended the world. Oh, and if you don't reserve an upcoming release...that's the ultimate slight against humanity. I only go to this Gamestop because of location to my house. I need to just buy digital and get away from physical media...then I can stop going to this store.

Fantastic experience: I’m only giving this location five stars specifically for TYE! He was amazing from start to finish of our interaction. Tye went above and beyond to help my partner and I find a specific game that our daughters wanted for their switch. He had amazing energy and again, he went above and beyond for us. Thank you so much, Tye!

Fantastic experience: Came in this store on a humbug… and so glad I did!!! I am a huge nerd and the buy one get one free Funko pop deal instantly caught my attention.. Now I didn’t think I would spend a lot but after 4 pop’s in hand I had to know did they have Fig pin’’s.. Well Ty was very helpful.. not only looked up what I was talking about he helped me find the Figpin!! (Talk about wonderful customer service ) For me I shop online all the time but with Ty’s professionalism and patience I would definitely go to this store in person to get my pre-order. (Call of Duty 7… for sure). (I found Art the Clown as a Funko pop… I love Art the Clown.. so that in itself was a sign ) Five starts all the way around…

Negative experience: Went to return a plushie I bought by mistake only to be told, cant do it, bc that sale is over, don't wanna return all items purchased, just one item Store credit?? NO....exchange?? NO. And to top it off, the kid working had to call the manager for how to do a return? And you all wonder why people don't come back.

Negative experience: They fired their best employee for chasing thieves out of the store. Way to ruin a hero

Negative experience: Bought a same day delivery game from another location and unfortunately the game Smash Bros Brawl for the Wii was not working. I received the game damaged with scratches and smudges. Came to this location because it was the closest to my house and they told me they can't accept the return because its messed up and I have to go back to the store in midtown to return it. Mind you i just received the game today and there's a 7 day return policy for pre-owned games. He just didn't want to help and take it. Bless the other store for clarification that they should've taken it a defective and offered a refund. The other store also helped locate a store that had the game in stock so we can exchange it.

Negative experience: Sold a playstation 5. 3 games and 4 controllers and they only gave me 160 in cash.... and prolly sold all that for well over 500 dollars this place is garbage will never go back

Fantastic experience: Great game selection with very friendly staff!

Fantastic experience: yippee

Negative experience: I came in to use my insurance to exchange my controller for a replacement. The lady working wasted 5/6 minutes looking for a controller just to realize she was looking for the wrong controller. Then she sits there empty headed trying to figure out if she’s suppose to give me a used or new controller. She finally ends up calling another store to inquire about what she should do. The gentlemen ends up telling her to give me a new one and she goes to get it finally and she scans everything and then says I need my ID. It’s 8:52pm and I got here at 8:38pm, and she tells me I can’t leave and come back to bring her my ID because they’re “basically closed” and she would have to scan it. If you’ve been here before you know where MATC is. I live right across the street and I told her that and she said no. She wasted all that time and now I need you to give me 3/4 minutes to go 2/3 blocks to grab my ID and come back. Now I have to wait until tomorrow because she’s incompetent. If she knew what she was doing from the jump I this could’ve been done will before 8:52pm, even if I had to leave and come back to grab my ID. She moved sluggish, blamed it on her being “tired”, she “can’t think clearly”. It’s just GameStop, it ain’t that hard to at least pay attention to the details of what you’re looking for and at least know what you’re suppose to do. Should’ve taken 5 minutes TOPS, 10 if I had to get my ID. She just sucked, that’s it pretty much. She didn’t even greet me when I walked in. I said hi to her when I walked up to the counter, she never said hi back, didn’t say welcome to game stop how may I help you, nothing. Just sat there with the blank face like I invaded her space by coming into her job. Low level customer service skills, no accountability, lack of job etiquette and know how.

Negative experience: If you don't have something in stock it shouldn't be on the shelf

Negative experience: Just came here first time in years door locked worker on there phone inside another dude was outside also confused

Fantastic experience: Max was such a big help. He was polite and courteous. Come here for a pleasant experience.

Negative experience: this is just bad real bad. sold me a used ps4 white paddle black console no connection wires and the game is all messed up. I even bought a new TV this garbage don't work.

Negative experience: It’s not this store but I just call GameStop and standing outside where there’s only 1 customer in the store. No one pick up the phone so that recording on the phone is a lie they business because I’m standing outside looking in.

Fantastic experience: Worked with Brook to trade in several old consoles (3ds XL, Wii U, Xbox One, Xbox series S) plus games, and then use the store credit to get a new Switch and some games. She handled it all like a pro, knew how to apply all the deals/promotions, and was very friendly. Best service I've had at a store in a long time. Even with having to test all the consoles for trade-in, she had me in and out in a timely manner. I was legitimately impressed!

Negative experience: Bought a docking station for a Nintendo switch in February. IT NEVER WORKED. Finally got around to stopping in the store in West Allis in June and they have a record of the purchase. The employees exact words were " Unfortunately there is nothing I can do for you since you bought this in February." So no in store credit or anything offered for the $30 unused broken docking station. Thanks for the assurance that quality products are most likely found elsewhere and more importantly the lack of customer service to those who have a membership. I won't be coming in to spend $5 a month anymore because I can't trust the products. I purchased close to $1k in the past. This will prev

Negative experience: Not open when they say they are open… 1pm on a Thursday

Fantastic experience: I was running late getting to the store due to some poor mapping. I spoke to Brooke earlier and told her I would be there about ten minutes before closing: Arrived four minutes before closing. Brooke was absolutely amazing in the way she took the time to process my trade despite efforts from the POS system to make her close later than expected. Not to be deterred, she forewent a troublesome prepaid debit card load and took the time to open the safe so I would be able to complete my trade in that same visit. Probably the best example of what a GameStop employee should be; her attitude and demeanor during the late night hiccup showed she has what it takes to provide incredible service. 5/5. Great store, better employees.

Negative experience: Called and hung up on me.

Fantastic experience: attentive store reps that were helpful and nice. my online order was filled very promptly and there were no issues with it. Great customer service! Online store has really improved as well.

Negative experience: Close the location

Negative experience: The service was so bad I couldn’t even speak to anyone for at least 35 min then when I did the customer service was really bad I don’t ever recommend this game stop

Negative experience: Had a sign on the door saying they would re open at 3. Been waiting for more than a half hour still ain’t open.

Negative experience: They must have staffing issues because they are closed when their hours say they should be open.

Positive experience: Super cool helpful employees GGz

Negative experience: Not even worth giving a review but here we are. No wonder these stores are dying

Negative experience: Very rude cashier.

Negative experience: As I was walking up she hung up a sign saying back at 7:15 horrible GameStop she saw me walking up

Negative experience: Terrible GameStop don’t come. The manager is terrible. Made a 10 minute trade in take 30 minutes because she kept distracting her employee. Was also closed when I tried picking up Harry Potter which I paid for they said they were closed due to tech issues. Do yourself a favor and go to a different GameStop.

Fantastic experience: The manager is awesome

Fantastic experience: They had exactly what the website said they had

Negative experience: Saw online they had 3 Xbox’s in stock and drove to buy one. Once I was there they said I had to buy their warranty in order to buy the system per “corporate”. I said if I order online for a local pickup it wouldn’t add that but they said they would not fulfill that pick up. I called corporate this morning and they said it was not true and would be contacting the store. I will be following up with corporate and or the BBB to ensure it’s taken care of and reversed. Pretty ridiculous they blame corporate for an upsell when I might have done it if they explained the benefits.

Fantastic experience: Lots of games and consoles to choose from

Positive experience: They couldn't find the game I was looking for to pre order. High on life

Fantastic experience: Helpful staff I would highly recommend

Fantastic experience: Augustine was very good to us. Even though we came in right at the end of his shift. He was very respectful, informative and gave great customer service.

Negative experience: They seemed to only have newer stuff. I was looking for older games and systems....old school stuff...lol

Fantastic experience: Friendly awesome knowledgeable staff. Always go here.

Fantastic experience: The man working was very kind and helpful as we most appreciated

Negative experience: I'd give it zero stars if I could!!! They never answer the phone even though there are 2 or 3 people working! I stood in line for over five minutes while the stuck up black and green haired lady was on her personal cell phone then as I walked up she put her finger in my face, ignorance is bliss!! Horrible customer service!!

Positive experience: Nice service

Fantastic experience: Always got what I'm looking 4 very helpful

Negative experience: Literally have tried calling all day and they never answer the phone.

Fantastic experience: It was a bit busy but the people were very friendly.

Fantastic experience: Great Store, always have the games I'm looking for.

Fantastic experience: Great Customer service from Louise & Beth.. They both went above & beyond replacing my husband headset

Positive experience: Fun store with new and used games for all

Fantastic experience: Sales person was VERY helpful with all I needed. I have a young son with game requests and I don't play at all. He helped locate the games I needed and even with the ones they didn't carry. He was amazing!!

Negative experience: I have constantly been given the game for the wrong platform. I have a series X so I pay for the series X edition. NOT THE XBOX ONE EDITION. Don’t trust them.

Fantastic experience: Customer service was top notch!!

Fantastic experience: Stopped in for prepaid game cards. Very nice store, and service.

Fantastic experience: Renee is a new employee and is doing a great job! She helped me (for an hour and a half) work out an issue I was having with exchanging a defective controller and was still able to help several other people in line while on the phone with the higher ups solving my problem. Just what this location needed!

Negative experience: Bad, employees are disrespectful. Cannot call on phone, get recorded message, and disconnected if ask for associate.

Negative experience: Store is randomly closed during the day

Fantastic experience: Ivy is a great CSR

Positive experience: Some of the clientele are less than desirable. I know it's not the GameStops fault but location, location, location!

Fantastic experience: Great games

Positive experience: Its a 50 50 chance of finding what you are looking for

Negative experience: I was browsing the stores and looked around at things because I was bored. I found a hat from my favorite anime, Fairy Tail. I grabbed it happily and proceeded to the counter. Nicholas was operating the register chatting to a gentleman about a gaming console. I waited patiently and when my turn came, he turned off all interactions. I was asked curtly if I had a savings card. I said no. He didn't bother to offer to sign me up for one. He tendered my transaction, shoved my hat in my hands, without a bag, and didn't even bother to offer to cut the tags off or ask if I wanted to wear it. He also failed to disinfect between customers. If this is how GameStop at this location treats their customers, I'd recommend to anyone going to the 27th and Ohio location. The staff there are knowledgeable, kind and personable. I won't go there again.

Fantastic experience: I like Tammie

Negative experience: Picked game, price did not match sticker on case. Employee said nothing he can do about it. Went back next day they replaced sticker to match higher price

Fantastic experience: The person named Tim Steeves very friendly. Very knowledgeable. Very helpful and during this covid respected everyone. Staff like him should work for corporate.

Fantastic experience: Great experience

Fantastic experience: Love GameStop since I was age 5, but now it great.

Negative experience: They dont have, much variety. There was no one in line but me and some other lady. I was waiting for the cashier and the lady to finish their full on conversation for about 5-7 mins, no exaggeration.

Negative experience: All they do is just try to make sales they lied to me about the certain headset that I bought and all that I try to call them they don't ever answer I tried to call him at least six times back-to-back nobody ever answers poor quality just shut the store down or get new management

Positive experience: Staff are really nice, some times a bit understaffed and you end up waiting in line for a long time when chatty customers come in or some one is trading in a console. The store has always been clean, they're great at answering questions and are very polite. The only downfall of this store to me is there is a specific female employee that will tack the warranty onto your bill for your game without asking you if you'd like one, be aware of your total and receipt here.

Negative experience: The manager here basically told me I'm not as important as "regular" customers just because I was trying to trade in, and I was turned away completely. Not to mention the way she talked to the employee that was trying to assist me with my trade in. All of this and the manager wasn't even working, but instead shouted across the store while waiting in line to check out herself.

Fantastic experience: Cashier was very helpful

Positive experience: Friendly staff, helpful.

Fantastic experience: The folks here at this game stop, Are the best. They should all have capes. A while back my playstation stop working. But I had a warranty. They honored it gave me another playstation. This is my game stop. There are many out there but this one is mine.

Fantastic experience: Great and helpful staff.

Fantastic experience: Tiny. But very fast service and info.

Positive experience: It was ok but they seriously need another worker for me for sales out going and one for incoming.

Fantastic experience: My second home

Fantastic experience: Good a used game for a good price. Very helpful staff

Positive experience: Friendly, informative and helpful clerks. I was in a hurry and they were able to help accommodate me on my purchase for my daughter's birthday present in a quick & timely manner. Thank you

Positive experience: Great place to get used games

Fantastic experience: Always kind and helpful sales people. Also just saved me when I locked my keys in my car today. Thanks for the hanger lol

Fantastic experience: Great place

Positive experience: Great customer service

Fantastic experience: Yes customer service 5 stars recommend talking to Ray shes very informative and polite.

Fantastic experience: Best store in town. Needed a present for my brother and James pointed me to a vinyl Ghost. He was incredibly excited and I was a happy sibling.

Fantastic experience: Good experience. Sandy was very friendly. Great deal.

Positive experience: Buenos

Negative experience: One person working at counter, she didn't acknowledge me upon entering store, while I walked & looked aimlessly at merchandise, as I stood behind a customer at counter with a question or as I walked out of the store 20 minutes later. Her last job must've been in politics to train her so well at ignoring the common man.

Fantastic experience: great

Fantastic experience: Always very friendly amd willing to help.