GameStop

Negative experience: The blonde girl had terrible customer service, was snarky and had an attitude. She had multiple people in line waiting for 20 plus minutes, taking her time with what she was doing. 2 people left because she was taking forever, and not even an apology for the wait.

Negative experience: I don't know what the ladies problem was but she was very condescending and rude for no good reason. All I asked was for a power cord for an xbox and wasn't sure which one I needed and she just seemed like I was burdening her. I walked out because she was extremely unprofessional!

Fantastic experience: The staff here are great. That's the main reason for 5 stars

Fantastic experience: We are beyond grateful for The Store Manager Julia and everything she did for us. She was not only professional, but genuinely understanding and compassionate throughout the entire experience. Her level of patience and care went far beyond what we ever expected. The Greenfield location is hands down the best around, and the customer service is absolutely amazing. It’s rare to find someone who truly goes above and beyond, but Julia did exactly that. We couldn’t recommend her or this location more highly.

Fantastic experience: Fast in and out helped my daughter with all her questions, game changer

Negative experience: i have been a gamestop customer since black ops 1 and i have never been treated so poorly by a customer service employee ever. Juniper is absolutely unprofessional and purposefully disrespectful. All i wanted to do was buy a digital copy of a game and she just blankly stared at me and in a mono tone voice repeated "you cannot buy digital game currency with a gift card." over and over again. even after i tried to inform her that i was in fact trying to buy a digital copy of a game, not in game currency. if my child was not with me, i would have made a scene. this is unacceptable and she needs to be retrained on how to do her job. just to be clear, i called the same gamestop the day after and asked them if i could buy a digital copy of a game with a gift card, and they said "absolutely". so i dont know if she just didnt like me because of the way i look, but i will never spend my money at this store again.

Positive experience: Good store for games but they dont like things to be Returned as I tried to exchange for a different Remote and the lady had an attitude.

Fantastic experience: COD BLACK OPS 7

Negative experience: Waited 10 minutes on hold. Just to ask a simple question then got hung up on called back no answer. This hasn't been my first time either having a problem with trying to contact the store.

Negative experience: Don’t spend a lot of time at GameStop but decided to drop in for a couple of little things tonight. When I walked in there wasn’t even an employee at the counter to greet me. Whatever, I picked up the handful of things I wanted and waited at the counter. When an employee finally came out, (girl with long blonde hair) she was curt and annoyed about having to deal with me. She roughly handed me my bag and used such a rough tone I just wanted to leave and never come back. Overall maybe I was right to avoid this place.

Fantastic experience: Staff was very very friendly

Fantastic experience: Awesome launch thanks to Moss and Julia!

Fantastic experience: Julia the manager at this location is the best! She seriously goes above and beyond for the customers.

Fantastic experience: Thank Julia for rocking like always!!specially on the Pokemon za release! And MJ for the Pizza for everyone in the line, y’all rock!!

Fantastic experience: My favorite GameStop location! Awesome team. Cherry on top was how fun they made the midnight release of the new Legends Z-A Pokemon game. Thanks for a great experience!

Fantastic experience: Came here to get my husband's pre-order for Pokémon ZA. Great service by all of the staff, they were very nice and professional. Would definitely recommend this store. Julia and MJ were great and were super friendly! Thank you guys!

Fantastic experience: Julia is an amazing manager! Midnight release for Pokemon and she made sure everything ran smooth and got done! And she got us pizza!

Fantastic experience: Julia is the best!

Fantastic experience: I have used this location for 3 different submissions,2/3 have come back A-ok , the other is currently at PSA right now. Each employee has been helpful, definitely recommend. Came back with no issues.

Fantastic experience: I also saw an employee fighting with a customer but the dude was totally wrong lol. Love to see women standing their ground!!!✊!!! Might come back and buy that pro account next year. Tax season babey!!!!!!!!!!!! !!!

Positive experience: The one named Link was a little odd at first... but they helped me out a bunch and got me a deal on some used games. 5 stars. Very good at his job. I really like the 4 4 40 deal.

Fantastic experience: The manager Julia was so wonderful and helped me pre order the new pokemon game. She was very friendly and helpful for the entire process. I called to compliment her and found out she is the manager, which is well deserved with how kind she is.

Negative experience: the employees were in there fighting with the customers over very trivial questions lmaoo i didn't know if i should stay and film or leave XD

Negative experience: Picked up some games with original game case and cover art and upon checkout I was handed two GameStop generic game cases. Upon asking if I could have the original I was told that they needed the cases for the display. That made no sense to me given that I saw multiple generic cases on the shelf. Cherry on top was that apparently my games are now non-refundable. Makes no sense whatsoever.

Fantastic experience: Went in to look around and ended up with a new console. The team is very friendly and informative. They answered all my questions and concerns. Even gave genuine advice and recommendations.

Fantastic experience: store is so pristine and organized perfectly; staff is always so kind and helpful. Perfect for mini action figures priced at 10$, primarily FNAF ones; perfect for kids

Fantastic experience: Great staff great selection!!

Negative experience: Went in today and was interested in buying a refurbished PS4 and a PS5 with my son.The person behind the counter was doing something so we waited a few minutes to let her finish. Not a big deal. She asked what we needed and asked about the price of both systems and was snapped at about what type I wanted.(digital or disk drive.) I said disk drive and she proceeded to ignore us. Didn't answer the question and just completely ignored us. My son and I were just standing there wondering what was going on. We ended up leaving without an answer. I ended up going somewhere else and dropped $700 for both systems. Never going there again. Do better.

Negative experience: I have been going to this gamestop for many years and I got to say starting this year I believe will be my last. GameStop needs to stop catering to the they/thems and actually cater to their loyal customers. The employee today was rude and said they could not accept things from another store for a price adjustment. It shouldn't matter where it came from as long as it was within the same state. Just do right by the customer and do the price adjustment!!

Negative experience: I've been to this gamestop for many years, haven't been in a while but my most recent stop when picking up the switch 2 was made pretty horrible due to the manager named Julia. She was incredibly rude and condescending. I'm not a fan of complaining about workers as I completely understand what customer service work is like and how rude customers can be. However to make my partner feel embarrassed and harassed was pretty gross to me.

Negative experience: Julia the apparent manager (found this out when reporting the incident) is rude and disrespectful to customers. Having to do a midnight release the night before is no excuse to be rude and condescending to customers picking up a preorder. Unfortunately I will not be coming back for even a preorder again after finding out she's the manager. No manager should be acting like this nor having employees act like this. Horrible experience. Go to another gamestop or find somewhere else completely. She should 100% be fired and I don't say that lightly.

Negative experience: I’ve been a loyal customer of this GameStop location for years, but my recent experience was extremely disappointing and concerning. During my visit, I witnessed a manager treat her staff in a completely unprofessional and disrespectful manner. While two team members were actively assisting customers and receiving training, another young woman—who stated she was off the clock—stood behind the counter on her phone. Rather than offering support or handling the situation discreetly, the manager loudly criticized the staff in front of everyone, accusing them of not doing their jobs. Her tone and demeanor were unnecessarily harsh, especially considering the staff appeared to be doing their best under pressure. The manager then exited the store, still on her phone and audibly cursing, leaving a very negative impression on everyone present. It was upsetting to see employees spoken to as if they were less than human. No one deserves to be treated that way—especially in front of customers. This kind of behavior is unacceptable in any workplace, let alone a customer-facing environment. I sincerely hope leadership takes a moment to reflect on how this incident reflects on the store and the broader brand. I’ve always appreciated the service here, but this incident has made me think twice about returning.

Negative experience: I usually shop here and have a good experience, but I had a particularly bad one today. I showed up with my kid to do the Switch 2 pre-order. I got ticket 48/52 for the Mario Kart Bundle. We waited in line for about two hours, but he really needed to get home. One of the employees said that we could leave and come back as long as the line still existed, so I took my kid home to get him out of the sun. I came back as quickly as I could (around 1:15). The man who was in line in front of me was just exiting the store when I got back. When I got to my turn to go inside, the woman managing the line proceeded to yell at me for leaving the line in the first place, then she yelled at her employee (Cade?) for giving wrong information. I was genuinely shocked that I was being yelled at, so I just handed her my ticket and left. Logic would dictate that the unit reserved for ticket was still available, but it didn't feel appropriate to make a scene about it since other people were still in line (who just wanted to shop and weren't trying to preorder). I'm feeling pretty burned, and I'm not likely to shop at this store ever again.

Fantastic experience: Staff was friendly and helpful. They were out of somethings, but to no fault of their own. The manufacturers did not send enough product, (Pokemon packs).

Negative experience: My husband & I went in to buy a NEW ps5 and the two year warranty, Brett and Kade was helping us. As they were ringing up my husband asking to see the PlayStation before hand. Brett said we couldn’t until he finished our purchase. So we bought it, he went to the back to get the PlayStation, brought it out to me. I grabbed it & then gave it to my husband, he looked at the seal was broken & the box was a little crappy. They blamed it on the “shipping”. Meanwhile we asked for an exchange or store credit he asked Kade privately & then told us no. We went to the car my husband looked everything over. It was missing a piece so we brought it back in. Brett told us we couldn’t return because it was taken out of store & opened. Meanwhile it was already opened when put into our hands. He was very rude & arguing/yelling at us. These too employees are VERY unprofessional. As they should’ve let us confirm that the packaging was sealed before we bought. Because we would’ve never bought if we knew that the deal was broken. I will be contacting corporate, GameStop needs better employees that aren’t going to get back!

Fantastic experience: Robert helped me today with a trade in. He was friendly and the process went quickly and smoothly. He was working solo & made sure to assist other customers at the same time as myself. Rob #1

Fantastic experience: Friendly and knowledgeable staff. Good amount of toys in stock. Sent in a bunch of cards to PSA through this store with 0 issues.

Positive experience: Not alot of pre-owned stock. The employee seems distracted mopping more then hands on helping customers but what can you do with so many game stops closing

Fantastic experience: Positive energy at this location. My go to Gamestop! When it's busy, there is no panic by the customer service reps. They answer all questions too, super friendly. That good ole Gamestop vibe lingers here. Thank you!!! Julia is the best! Thank you for having the gamestop vibe! She is very attentive and informative!

Negative experience: Horrible pricing on PSA graded cards Psa 10 at that

Negative experience: Usual go to place since it's close to my house and usually don't have a problem, but today the salesperson would not let up with their membership push after saying no like 5 times. I only agreed to is so I could finish the transaction sinc I had my kid with me and didn't wanna be aggressive with them in tier presence. Honestly if they don't take no the fist time for a answer then I can't see myself continuing to use them.

Fantastic experience: They had a large selection of games and accessories. The associate was very helpful and I had a premium experience.

Fantastic experience: Super helpful and friendly! I popped in for an online pickup order and left with an extra present thanks to the super helpful staff! This is now my GameStop place to go!

Negative experience: Takes way too long to check out. Employees their are jokes.

Fantastic experience: Staff was super friendly

Negative experience: Says they open at 11am and they still closed smh

Fantastic experience: Recently I've had PS5 controller issues and this location has been exemplary of how these problems should be handled. Kade is the main host that made the process easy and Julia was the closer that made this experience easy that will keep me a lifetime customer. Thank you for all the help!

Fantastic experience: Julia was great at helping me pick the right stuff and she was very helpful and the store is very clean and organized

Fantastic experience: The manager Julia is absolutely AMAZING! We were greeted as soon as we entered, the store was lovely, and we had our concerns handled in a quick and painless way!

Fantastic experience: I went to the store to pick up the care bears universal monster Funko. Nicco and Julia were very helpful even with a busy store. They work well as a team. They made sure I found everything and even went online to find out if they had Frankenstein Grpy in stock. I found in box and was very happy to make my 4 purchases. It makes me want to come to your store to shop things other than going online.

Positive experience: Nice place for video games

Negative experience: Been trying to call for the longest no one picks up the phone. A recording comes saying that associates are business helping customers. Granted still no reason not to pick up the phone for a minute for a customer.

Positive experience: Friendly and helpful people

Fantastic experience: I am a long time shopper at GameStop but this experience compelled me to make a review. I went here a couple of days ago and the staff were friendly and helpful. The short lady at the counter (I can't recall her name) had a good attitude even when I changed my mind on a few products and ran around the store finding what I wanted even though she was by herself. I originally wanted an Xbox one but she explained to me the different types of xbox's and got me set up with a series s console instead, she saved me money by going pre owned and setting me up for a pro account. No regrets here!

Negative experience: Sales person was very pushy and could have been a lot nicer. Very rude.

Negative experience: Sign on the door says, “On break, be back at 8:44”. It’s 7:30 and they are open for another hour and a half. Just witnessed 6 customers try to walk in and walked away. No wonder the company is struggling. Eat your meal at the counter, I don’t think anyone cares. What a joke.

Positive experience: 4 stars still because this is a decent store but my god you can tell these people get paid by the hour. The gentleman who's been here the past 2 times I've came has little to no work effort. Super slow and wish I had another option for a gaming store.

Negative experience: Not really a video game store anymore. Crappy Funkos n other "collectibles" dominate the store

Fantastic experience: Thanks for the nice people and the respect with others

Fantastic experience: Good and everything.

Fantastic experience: Good customer services and the best gamestop I've been to so for keep it up

Fantastic experience: Awesome staff. Never have had a bad experience and I redeem my pro rewards each month. You can pre order more stuff than you would suspect ie cards

Negative experience: Awful human beings that swear at 8 year kids and don't take the time for their customers work there.

Fantastic experience: I recently visited this game stop location and was thoroughly impressed with the staff. They were friendly, knowledgeable, and went above and beyond to ensure a great experience for me. I appreciated their patience and attentiveness to my needs and their genuine enthusiasm for video games. Overall, I highly recommend this location thanks to the outstanding staff and exceptional service they provide.

Positive experience: about 2 years ago I came here to buy a nintendo switch. my mom doesn't know much about video games but wanted to get me one as well as a few games, and she talked with the guy at the front about this and that, really nice guy. well she calls me over, and as it turns out they didn't have a new version of the game i wanted. not only did this man double check, he also looked through the pre owned games and was able to find me a perfectly working copy :). they helped me pick out two more games, and when it came time to pick a pre-owned system he guided me towards an awesome nes looking switch, AND he gave me options for the joycons that came with it. at checkout, he offered me a job but sadly I was too young. Now, I'm ready to take up that offer

Negative experience: Pro membership is now useless, points are only good for in-store toys and garbage. Can't buy anything digital with points, Welcome to the stone age, goodbye customer

Fantastic experience: The worker was the only one there and it was very busy but he treated every customer very well and with a good attitude

Fantastic experience: went to trade in my xbox one today and had an amazing experience with both of the workers, didn't get to catch either of there names but they were both awesome! one of them commented on my shirt and it made me feel great about myself, NOW THATS AWESOME CUSTOMER SERVICE!!!

Fantastic experience: Great service there

Fantastic experience: GOOD

Positive experience: Staff were very helpful

Negative experience: Low quality employees, I understand it's hard to get good help but the greenfield address needs to hire people with customer service skills

Fantastic experience: Nate (a manager or the store manager) was absolutely amazing!! I ordered something from the Game Stop website on Black Friday to be delivered to my house. Long story short, it was a really limited re-furbisehed item that evidently was probably never going to be in stock and yet I couldn’t cancel it through the website because it was never shipped. I tried to call customer service but was on hold once for over an hour and another for 38 minutes before giving up. I called the store and associate Jay assured me that if I came in, they’d figure out a way to help. Even though the store was really busy, once it was my turn, Nate took the time to call customer service himself and cancel the order for me. I have already received my confirmation that it went through. If you want things done correctly, go to the Game Stop in Greenfield, WI. Thanks so much to the staff there!! ☺️☺️☺️

Fantastic experience: Bought a new controller about 6 months ago. The clerk informed me about the warranty and recommended I get it. Last night about midnight, the stick began to drift. So today I went in to cash in on the warranty, and although there was a line and I waited about 15 minutes, it was a painless process. I would recommend getting all your supplies from them.

Fantastic experience:

Negative experience: I got a play station 5 controller as a birthday gift in late august, now it’s late November. Controller started drifting it wasn’t bad it was just annoying. As of today the controller broke, it turns on but it won’t move when you move analog sticks. I don’t eat or drink around my controller so I don’t know what happened

Positive experience: Its gamestop

Fantastic experience: Friendly staff neat and organized

Fantastic experience: Nice and friendly staff. Helped recommend a game for my 6 year old.

Negative experience: terrible staff, terrible customer service. staff member was very rude and pushy. in a terrible mood and when there was a small error with my account that could have easily been fixed i was given a number to gamestop customer services. went to the next closest gamestop and my account was fixed in two seconds. that short bald guy is terrible at his job and should not work there if he’s that miserable .

Positive experience: WE CAN ALWAYS BUY IN AND REDUCE MORE MATERIAL, USE BACK. BUT UPGRADE THE RETURN SALE RULES PERCENT NOTED.

Fantastic experience: Helpful staff

Fantastic experience: Helpful employees. Nice selection of games, went today, still great employees

Fantastic experience: Due to delivery issues, this location had the hardest time getting an item that we were trying to find. That said, the manager at the store found an alternative way to get the item and we are grateful.

Positive experience: Nice clean store

Positive experience: Didn't have what I wanted

Positive experience: For a game shop lacking in games and system controllers

Fantastic experience: Found what we were looking for.

Negative experience: Musty store lead cashire was a total jerk. Was very pushy when my friend was asking about game prices. Overall bad attitude and terrible experience with this store lead.

Negative experience: Poor service !!!

Fantastic experience: Very professional very attentive to your needs answered all my questions great team thank you so much.

Fantastic experience: I haven't been in a GameStop in a long time. This one wasn't anything special regarding games, etc. What was special was the workers. Nice, easy transaction. Wasn't harassed that I wasn't a power up (or whatever) subscriber. It was like a regular shopping experience.

Fantastic experience: Helpful, had what I needed& more. Knowledgeable employees

Negative experience: Dunkey could not buy gta 3 20 years soo 1 star

Negative experience: dunkey wasn't allowed to buy grand theft auto 3 20 years ago. not cool

Fantastic experience: Super friendly and helpful staff!

Fantastic experience: The workers were awesome. You can tell they love gaming just as much as I do. I wish I could remember the guy that helped me because he was awesome. He had suggestions based off games I have played and even brought his Switch out to show some games he thought I might like. Great experience!!!!

Fantastic experience: Good

Fantastic experience: The staff was super friendly and helpful

Positive experience: This location is always pretty decent. Kind, knowledgeable staff.