GameStop

Positive experience: No nonsense, friendly staff, fair selection. Worth a periodic check-in to see what they have.

Fantastic experience: ❤️

Fantastic experience: Went in to buy a new PS5 controller. The controller was reasonably priced. The controller was in excellent condition. I use it constantly. I like this store because it is the GameStop Retro store for Louisville and because it is easy to get to. Will definitely be back to shop again!

Fantastic experience: I stopped in to see if someone could tell me if the Nintendo switch 2 pro controller that I got off Facebook marketplace, worked. I came to the store straight after buying the controller. Skye was amazing!! They took the time and effort to see if this controller worked. It did work!! Nothing was wrong with it . During figuring all this out, Skye and I had a great conversation. 10/10

Positive experience: Wish there were more switch games.

Negative experience: I want to share a recent experience at this location so others are aware. I was in the store today around 5:30 PM purchasing a Sonic game for my sons. The game was clearly marked on the shelf at $44.43. Before checking out, I asked the store manager whether they had the game available as a used copy. He took the game to the front, and when I arrived at the register, he stated that there was no used copy available and began ringing up the new one. At that point, I noticed the price had been changed from $44.43 to $68.49. I asked why the price was different from what was listed on the shelf. I was told that the price tag had not been updated. I explained that the listed price is what influenced my decision to purchase the game and that I was not willing to pay a higher amount than what was displayed. After a brief back-and-forth, I requested the district manager’s name and contact information. That request was denied, and I was told I could leave the store, which I did. I then contacted corporate customer service and filed a formal complaint regarding the situation and the interaction. After speaking with customer service, the issue was resolved, and I was ultimately able to purchase the game at the originally displayed price. However, the overall experience was disappointing. The interaction felt dismissive and unprofessional, especially given that pricing accuracy and customer communication are basic expectations in retail. I’m sharing this as a heads-up for anyone shopping at this location. Please double-check prices at checkout and be aware that shelf pricing may not always match what you are charged. Transparency and customer service matter, and I hope this location takes steps to address this going forward.

Negative experience: Try and go to local game shops...

Negative experience: Does anyone here answer the phone? Shouldn’t have to call multiple times to get someone to answer!!

Negative experience: Store hours are not the same as on here they do not open untill 12 when on here it says 10

Negative experience: Place always says open and never is! Horrible service!!

Negative experience: The guy working Friday afternoon oct 24th by himself at the front didn’t say hello or knowledge me when I was the only person in the store at the moment, he sat on his phone until I walked up and asked a question about a new game availability and it seemed like it was the last thing on earth he would rather do. Unfortunate that GameStop is going so down hill and the new Radio shack. Would try to stay away from this GameStop due to bad customer service if possible.

Fantastic experience: Phenomenal Service. I went to the midnight release for pokemom legends ZA. Staff was friendly, helpful, and the process went so smoothly! I wanted to purchase a game console while in store during the release and they made it happen. Super happy with the service and will be returning.

Negative experience: Went to this location today and was told by a very rude employee that the store was closing at at 5pm.

Negative experience: EDIT: I went to st Matthew’s mall location and they gave the the mask. Hoarding masks that you can’t even have for yourself is really weirdo activity I was supposed to receive a mask since I preordered Borderlands 4 online. The girl at the counter said it would be mailed to me since the game was being shipped. But when I called GameStop later they said I could’ve picked it up in the store. The game came but no mask. So basically the girl didn’t know her job or she lied. Either way it’s petty

Negative experience: Closed ,they need to fix they're hours

Negative experience: Went in to just window shop and wasn’t spoken too at all but as I was leaving heard a side comment about if they had just got robbed and me and my brother were the only two in the store at that moment of leaving I did not steal anything and neither did my brother but it makes me want to cancel my pro membership after something like that

Negative experience: Stopped by this location as it is listed as having a “retro” collection. Was not greeted or asked if I needed assistance by any of the 3 employees. The browsable retro section has no cartridge based games. I eventually got the attention of an employee to ask about cartridge games. The employee unlocked a drawer on ground beside me and kicked it open to reveal a disorganized handful of old games. I leaned over to move items as they were not all visible. I was then reprimanded for touching the games. I promptly left and will not return. Put the games behind glass or set them out for customers to view if you’re that concerned. A total joke.

Negative experience: Brought my son into the store to purchase a few newly released games and a couple of items he wanted, along with several things I had wanted as well. Asked the guy behind the counter if he knew the price of the Turtle Beach headset and he shouted “Nope. Sure don’t.” I was struck by the tone and volume, having not experienced customer service like this at this location before I was also quite bothered. Having the salesperson completely ignore us when we walked in and the sheer unwillingness to help, or offer to look up a price, when my son walked over with a few items he was wanting I instructed him to put them down. We simply walked out not wanting to be a burden furthermore. We will no longer do business with any Game Stop again, and have let several friends and family members know as well. They have also expressed similar sentiments and have agreed this company is a far cry from what it once was. What a shame.

Fantastic experience: Matt was working solo today for the Switch 2 pre-order drop. He was friendly to everyone in the line, very personable, and efficient as well. Yes we waited in line for a bit but we got taken care.

Fantastic experience: Super helpful staff and large amount of retro used games now.

Fantastic experience: Great customer service.

Positive experience: It's a nice shop

Fantastic experience:

Fantastic experience: Chris had excellent customer service and came up with suggestions to help me save more than I intended to spend! Thanks a lot

Negative experience: This company likes to you make you pay upfront charge you 2 times over and makes you wait a month for any response to get your money back then has the gaul to not apologize and just respond in a terribly spelt e mail is your support team a bunch of toddlers or something

Negative experience: Bad customer service and experience all around willnot go back to this store

Fantastic experience: I went to this location yesterday to get myself a birthday present. Called ahead and spoke to who I assume was the manager, super nice guy. Asked if they had the PDP RiffMaster in stock, they did. The other location I called just told me no as soon as I called and hung up. Renewed my subscription just for the discount on Pokemon Cards. No longer buy physical games, but will come here to buy my controllers and cards going forward thanks to the manager being genuine.

Negative experience: Honestly just a bunch of kids having a grand Ole time and not great at relaying accurate info. Called to see if they had a decent amount of DS games for my kids to look at and said they did but had a total of 7 games to buy. Drove a good bit for my kids to be disappointed.

Negative experience: From the moment we walked in the worker had a bad attitude and didn’t seem like he even wanted us to be in there. When we went to pay he scanned everything and handed him a gift card and he started complaining about how it didn’t have a barcode. He was not friendly at all I will not be shopping there again. I should have just walked out after he started complaining

Fantastic experience: GameStop brings u back to those good o days as a kid…..

Negative experience: The staff were rude the last 3 times I’ve been here.

Fantastic experience: I left be this place I wish I could call it home amazing wonderful great staff great customers

Fantastic experience: Loved it I had a great experience the employees there were lovely people and the price I got was amazing for a Nintendo switch and two games plus a warranty and also the employees were having conversations with us and were really kind and it was a fun energy to be at I can’t recommend enough

Fantastic experience: The employee was very patient and helpful.

Negative experience: Please update your time online becauee i drove all the way out here for nothing

Fantastic experience: Good place. They helped me out and was professional.

Fantastic experience: That is so Awesome Place and People to go there

Fantastic experience: Danni was so lively and sooo sweet!!! Thank you so much for helping us with our questions & I wish you the best of luck on everything!!

Negative experience: Jonathan almost refused to sell me a cheaper PS5 because it had a mature 17+ game package and Im clearly over that age he kept trying to insist that I buy the regular PS5 luckily my Id was in the car and I was able to get the cheaper version

Negative experience: Just went to this GameStop in hopes to find a funko chase in the wild only to be told be the employee that his colleague keeps all the chases in the back and buys them all without them ever hitting the floor.

Negative experience: Ordered ps5 controller Saturday wasn't ready for pick up till monday got there at 630pm they where closed

Positive experience: Dropped in to see if they carried thermal paste. To my knowledge they do not... To the moon!

Negative experience: Called to ask if they had a new game in stock to know if I should drive there or just buy it online. When I asked if they had the game available, he said “I’d hope so, it came out today” in a rude way. I said “awesome, thank you”, then he just quietly hung up on me. I’ve also had some preorders I made in store that I guess never came in, and I’d have to go in store to cancel them- but I’d rather not deal with rude workers.

Fantastic experience: I'm not sure if the guy working there prefers Joseph or Joey, but he was super nice and helped us with some game recommendations when we weren't quite sure what we wanted!

Negative experience: They shouldn't kept the card as display. More rise the covid-19 rates. You should give away the card less people got sick

Negative experience: Paid for halo infinite pre-order. They told me they don't have my pre-order and that they can sell me the game. This gamestop literally took $60 from me and didn't get me my game because they lost it and accused me of lying about it.

Negative experience: This GameStop refused to disclose the number of Playstations that they had in stock—a number that they knew— forcing customers to stand out in the cold on Thanksgiving. As a result tons of people would waste hours of their life for no reason. Hundreds of GameStops throughout the country had no problem telling customers how many PlayStations were in stock. But this store just wanted to be cruel and make up rules that don’t help anyone.

Fantastic experience: I can honestly say that since the year the PS4 and Xbox One came out, I've stayed loyal to GameStop. When the previous place I called home for all things gaming couldn't tell me if I'd get this special edition PS4 if I paid in full, I went there. They've always been very good at answering any questions I have, and that month alone I had already purchased 2 PS4s And 3 Xbox One. They have great replacement warranties and rewards program making it the whole package.

Fantastic experience: Staff very helpful and

Negative experience: They like to keep their doors and gates open but when People walk in they say their closed. This location is a JOKE and a waste of your time to even visit.

Negative experience: Man this place is understaffed. And the interaction between the two employees was a bit weird. Place could use a face lift. Looks old and worn.

Positive experience: They had a selection of Games on the PS4 Consoles i didn't have at other Stores.

Negative experience: Sad

Negative experience: No ps4 remotes ... no ps5 systems and nearly nothingbon the walls or shelves... what's the deal?

Negative experience: Worst customer service I have experienced in a while. We drove a long distance to purchase a console and when we arrived they had apparently sold it. Employees are keeping the consoles and reselling them, since they are low in stock. Stay away from this store!

Fantastic experience: The man that currently works there was very polite and I wish I got his name

Fantastic experience: Very fast and friendly service

Positive experience: Ps5 has so far been disappointing, no joy here!!!!!

Positive experience: It seems like all the store are on a sharp decline. I don't know if I am just catching them on store resets or products are flying off the shelf.

Fantastic experience: Friendly fast service, 10 min before close

Positive experience: I talked to a guy on the phone trying to find a rare game. He said they didn't have but could order. He was very respectful and courteous and when I'm back in town, I'm sure to do business with this Gamestop .

Negative experience: This store always has problems weather its trade in or pre orders they always seem to mess it up somehow

Positive experience: Bout as average as a gamestop gets.

Fantastic experience: These guys and gals are usually pretty helpful and friendly. One guy is a little pushy with his sales tactics, but he's really knowledgeable and service oriented. My experiences have all been positive.

Positive experience: They didn't have the game I was looking for

Fantastic experience: Finally found a PS4 controller!

Fantastic experience: Great place

Positive experience: N/A

Positive experience: customer service is great and the store was really clean The only downside is they don't have a lot of used games like the GameStop on Westport road

Fantastic experience: It was yummy

Fantastic experience: Good deals

Fantastic experience: The staff is always nice and helpful. Been going to this location for years, and out of all of the locations that I have been to that still exist, this one is my preferred location

Positive experience: Please with the sale items i got

Negative experience: Did not tell me something i bought was not part of the "sale" they was having but ad in paper said every shirt was part of the so called "sale"

Fantastic experience: Great place to buy used games reasonably priced. You name it, more than likely it'll be there. Needing to sell old gaming systems? Do it there. Plenty of accessories for variety of systems. Nic knacks, they have special collectibles that satisfies your desires.

Fantastic experience: Love that place. My mothership ✌‍♀️

Positive experience: Always organized and their figure selection has grown large. Helpful staff!

Fantastic experience: Great place

Fantastic experience: Very helpful staff however seemed a little understaffed. But we got what we needed and thats all that really mattered to us. Thanks!

Fantastic experience: Has EVERYTHING I need too get for my GRANDKIDS game SYSTEM! Employees was very helpful! I know NOTHING about Gaming

Positive experience: They dont give much for games and devices... But if you want something used it's a decent place to go to get it cheaper than u would brand new.

Fantastic experience: Out of all the game stores I've been in this one seems to be the busiest one and it's pretty well stocked also and it's easy to get in and out of.

Positive experience: GameStops can widely vary in terms of quality. Let me start with the good first. All the items are clearly laid out and are easy to find with the exception of some items in the top shelf being out of reach without a ladder. There's always amazing items at a slight markup but not got awful. However, some GameStops have great employees that are extremely helpful others on the other hand have extremely annoying employees that will just not leave you the hell alone. Unfortunately this is one of the stores where the employees will just not leave you the hell alone. Come here if you need to, But I'd recommend other GameStops over this one

Positive experience: Not perfect layout, decent service

Negative experience: This Is the worst gaming stop iv been to. I got completely scammed out of my money. DONT GO TO THIS ONE.

Fantastic experience: Thanks BoB Helping me out

Fantastic experience: They just opened this store so they're selling things you won't find in stores that have been open in a while. Work the time if you're looking for some unusual items.

Fantastic experience: The guys here are super nice and patient helped me get rid of half of the unused games I had and were very positive amazing customer service

Fantastic experience: Nice place they are more into goods and merchandise. Than games but everyone has different reason for coming there. Craig is the most knowledgeable person i know over there.

Negative experience: Didn't feel welcome here and they wasn't very helpful to me

Negative experience: I preordered a Hex and Neon Elite Controllers 3 months ago and was told that it was suppose to come in November 4th. It is now the 6th and I have heard nothing from the staff. My things could not even be tracked. I paid well over $400 for these controllers and I am starting to reconsider ever purchasing anything from this store again.

Fantastic experience: They gave me great trade in deals that no one else could match

Fantastic experience: Knowledgeable staff, this location puts up with a different set of clients. They do awesome

Fantastic experience: Very nice people working there.

Fantastic experience: Good customer service skills. I love that

Positive experience: Had a decent selection of games and system

Fantastic experience: Always has great deals for my gaming needs.

Positive experience: It's alright

Fantastic experience: Very helpful and friendly store. They greeted me as soon as I stepped in the door dispite the crowd. Great place!

Fantastic experience: Great people