GameStop

Negative experience: Man nobody at this store ever wants to answer the phone when you go in you have to practically be for help so super rude people if you don’t want to Be in the business of helping other customers, you shouldn’t work there go flip burgers or something

Negative experience: Do yourself a favor and go to Best Buy. Customer service is almost nonexistent and they will not except returns on defects. Best Buy had a cheaper price by $30 and they will help you with a smile.

Fantastic experience: The manager deserves a raise she works her best she work a problem of mine for 4 hrs didn't give up till she got it fixed and was still ale to help a store full of customers and training employees I love her

Fantastic experience: Great and helpful staff!

Negative experience: Ive Been there at least 5 times to pick up a pre order and they always have a sign on the door saying they will be back, and they never show back up. Just sat outside for two hours waiting for it to open back up, and they never did. This is during normal hours when they say they are open.

Negative experience: Discrimates against the disabled. 90°F inside, no A/C for MONTHS, despite having customers that are children, elderly, or immune-compromised. Employees are nice, but they are all anxious, overworked and ignored, it seems. Call Ky Labor and Better Business Bureau.

Negative experience: They don’t answer there phone

Negative experience: Bought a controller that didn’t work and shorted out my machine , bought a game and they never put it in the sleeve. Now I’m out on the game the controller and the machine.

Negative experience: We purchased a controller with a one year warranty. When the controller malfunctioned less than 60 days after we purchased it we took it back for exchange as covered on our warranty. Then we find out GameStop changed our warranty AFTER we paid for it. I can understand changing a policy going forward but changing it retroactively is just bad business. This negative review has nothing to do with the friendly and helpful employees in this location but the unethical business practices at a corporate level. I can assure everyone that I will not be using GameStop going forward and I encourage you to avoid this company as well. Their warranties and ethics leave much to be desired.

Fantastic experience: Friendly staff and great customer service.

Negative experience: Definitely continues to go down hill. Kinda sad

Fantastic experience: I had issues with the one on mall road. I came to this location and spoke to a lady named Jessica and she was super nice and very helpful. If you see this, thank you!

Negative experience: New manager is very rude, will never visit this location again. Hopefully gamestop removes him very soon.

Negative experience: Actual joke of a business. Random Thursday in August and the place doesn't open until noon. On top of that I have to deal with the discord mod employees

Fantastic experience: Axyl is a stellar staffer! We talked about my interests/gaming preferences which guided us to the correct purchase : ) definitely happy with this location and staffer! Location is easy to access and there are plenty of gaming options available

Positive experience: All the game stops are the same. I've chilled setting. Average pricing. Great for pre ordering games and getting points on account for free stuff.

Positive experience: AC was out, computers were not working and could not make my purchase.

Positive experience: Staff is always super helpful and knowledgeable. Not a fan of the hrs.

Fantastic experience: I usually just go to this place and one othere in person for my gaming needs

Fantastic experience: Clean, Great location, friendly staff.

Fantastic experience: Workers were very nice and helpful.

Positive experience: Found the game I was looking for

Fantastic experience: Super clean and organized store. Very kind employees!

Fantastic experience: they got what you need every time I go in I find what I need

Fantastic experience: Great store, great prices, & amazing staff! Appreciate it Bradley!

Fantastic experience: Guy working was very helpful

Fantastic experience: Well

Fantastic experience: We enjoy going to this location do to the Knowledgeable staff, Always willing to help!!! Thank You

Fantastic experience: This gamestop is my favorite one of all I visited they have alot more then other gamestops and are quick and fast. Get in and get out.

Fantastic experience: Dope dude working last time I went at 830 n they close at 9 I said mybad man I'm coming in late etc.... Dude said what u mean it's only 830 come on in take ur time u need my help with anything. That was super dope m he was really cool guy I don't know his name but it was it's was Tuesday the 22th I believe.... Give dude a raise pls...

Fantastic experience: Good staff timely service and very knowledgeable and experienced

Fantastic experience: As a former GameStop manager, I was impressed with the new format and cleanliness of the store.

Negative experience: didn't have what we were looking for and not very helpful staff

Positive experience: My son buys all his games there.

Fantastic experience: Great place full of videogames and great employees

Positive experience: They had what we were looking for and Employee was nice

Fantastic experience: Great service and selection. Always make returns easy.

Fantastic experience: Nice employee. We asked for a few minutes.

Fantastic experience: Good selection of games even for a GameStop. Anthony was knowledgeable and helped me out with everything I needed!

Fantastic experience: Love this location.

Positive experience: Knowledgeable staff, and of course video games it's hard to go wrong there

Negative experience: This store did not honor it's pre-preorder list for PS5. Don't take customers names down and tell them they have priority over everyone else when the preorder for PS5 drops and then denying that there was no such list when you drop the ball. At least own up to making the mistake.

Fantastic experience: Good place to buy anything.

Fantastic experience: Great people

Fantastic experience: awesome

Fantastic experience: Great staff, very helpful

Positive experience: The employees are awesome and they always have great items in stock, But the prices are just a little too high.

Fantastic experience: Friendly employees. Very helpful. One of my favorite places. If you're a gamer this is a place for you

Fantastic experience: Employee's were really helpful

Positive experience: The staff here are great. Very knowledgeable and personable but the store itself is small and it's about 70% memorabilia and 30% games. That in itself isn't uncommon for a Gamestop store but for this location, it's small space make it really feel like a novelty shop.

Fantastic experience: Don't take my word for it, but customer service was great.

Positive experience: Nice prices

Negative experience: I have had nothing but issues outta this location Joseph sold me a bad unit then sold me some accessories that he said had everything I need..... Had nothing I needed in the accessories this location has nothing but idiots that work there poor attitudes and not a great place to go recommend going to a different location as this place sucks if I could give it No stars i would thanks for stealing my money

Fantastic experience: Came in today with a old controller that had a charging port problem. Samuel suggested I trace in toward a new controller to get $11 off plus another $7 off for trading PS4 controller for PS4 controller. I picked a new one of a top self along the wall because it was priced $44.99. It rang up $64.99 but since the sticker said $44.99 he honored it along with my other discounts. He then suggested a $10 warranty on the controller which I normally decline but since all the discounts were honored and applied I purchased the warranty. Excellent job Samuel! I'm a GM and I would've done the same thing. Excellent customer service and very knowledgeable as I am new to PS4. I have Xboxes but bought a PS4 for Days Gone.

Negative experience: This is why I don't usually buy games at GameStop. Went in today to buy a NEW nintendo switch game for my daughter, they put the cartridge in a previously opened holding case and put a piece of tape on the case. When I got home to get the cartridge out it was obviously USED, there were mini scratches on the cartridge and the sticker art was slightly worn. Paid new price for a obviously used game. The game works fine but I got shafted on paying full price for a supposedly 'new' game. Oh well, lesson learned.

Fantastic experience: Zack was a great help and he has a lot of knowledge. He understood what we used and offered some options from his own background that were helpful to us. Bravo!

Positive experience: Typical Gamestop. A little messy.

Fantastic experience: I love this gamestop, people there are always helpful and knowledgeable

Positive experience: Was looking for a power cable for my sons xbox one s and the guys there was Super helpful and extremely nice. Best game stop i have been to in a while.

Fantastic experience: I picked up a game and the dude in there cant remember his name was awesome and helped me out with tips and strategies best gamestop ive been at ever

Positive experience: Very good customer service. Prices are still a little high for the games.

Fantastic experience: Great

Fantastic experience: Staff is knowledgable and enthusiastic about playing games.

Fantastic experience: It was only one dude when I got there but he was killing it. He worked both registers and answered questions. This just yesterday.

Fantastic experience: Picking up a birthday gift

Negative experience: My brother went to purchase a game last night and arrived at 8:30 when you clearly are open till 9 and you all told him you sometimes close early to get things done? I've worked for many Stores in my life time and We have never been allowed to close before our actual closing time. We will be filing a complaint with manager and corporate when you are here to serve customers that's what you are to do.

Positive experience: Dude behind the counter i think his name was zack AWESOME

Positive experience: Very good customer service and a great selection of products. Great place for games as well as collectibles.

Positive experience: Was able to pick up the last Collector's Edition of Battle for Azeroth at this location. My buyer's remorse has nothing to do with this review. It's in a convenient location and is a fairly standard GameStop.

Positive experience: Bought a game for my son for Christmas on Amazon and the butthead bought it for himself two days before Christmas. Of course nobody would let me return it. Gamestop allowed me to exchange it for another game. The only problem i had was that they wanted me to unwrap the plastic and come back another day because they were afraid it was stolen which didn't make sense. At least it wasn't a total loss. Thanks game stop.

Fantastic experience: Great staff, very helpful and patient.

Fantastic experience: I had an item held for me by the store, after submitting an online request! The item was there as expected, also at a great price! Great experience!

Fantastic experience: The employees were very helpful, they know about their products and we're very polite to someone who doesn't know a lot about gaming!

Fantastic experience: Very knowledgeable, great selection, and you can buy new or save some money and buy used. They had just what we needed for the kids for Christmas.

Fantastic experience: They have the bigist selection of games that i have seen

Negative experience: I usually love Gamestop but today, not so much. Apparently having money and being in the store doesn't make you a Customer. My boys saved enough to buy their own gaming system, then with the 3 of us standing there we were told 1 per Customer. Ummm there are 3 of us and no sign saying you have to be 18 to buy one. We got the systems but could have been spared the guilt trip. If they weren't excited and using their own money and the system we would have saved our 1,000 bucks and gone somewhere else!

Fantastic experience: I feel like a kid in awe of all of the superhero merchandise that gamestop sells. I am usually never disappointed with much of anything about gamestop. Sometimes products sell out way too fast for me but I guess I could keep a better eye out for the type of products I enjoy. These guys allow customers to pre-order their products also. What is there to complain about? Maybe just the long check out line. Not too bad in my book!

Fantastic experience: Friendly, knowledgeable people. I didn't agree with their opinions but you can't deny their knowledge and expertise.

Negative experience: I've never had any great experiences at any GameStop in Louisville, but this store is ok. The staff is a bit arrogant, (never ask me if I need help) but they have a good selection as far as new gen consoles and games. The store is clean but the layout is very odd and over crowded. Not a bad store just could be a lot better. Does anyone else miss when it was FunCo. Land? And why do people still try and have you reserve games that will never sell out? Ha..I learn my lesson with that "Last of Us" season pass.

Fantastic experience: Staff friendly and helpful, fun to shop here.

Fantastic experience: Great staff very helpful

Fantastic experience: Love This Game Stop every time I go shopping for the new game like Call of Duty or the newest Call of Duty I always get the best help just love this GameStop love spending money here love buying games I usually go broke here

Fantastic experience: It's a good place to get some games and other things for the games!!!

Fantastic experience: The best.

Negative experience: Incredibly rude and has no respect for any of there customers or employees.

Positive experience: Decent pre-owned selection for every console except Nintendo switch

Fantastic experience: Great customer service

Fantastic experience: Very helpful staff, friendly and relatable.

Fantastic experience: Great place to hangout and get your game fix.

Positive experience: Higher then other game stores.

Positive experience: One of the best retail experiences of my life. Being new to the Playstation platform, I was looking to buy some simple and engaging games. The young men behind the counter tutored me on the game styles and helped me pick out a few games that the family found engaging and entertaining. Always attentive to my questions and genuinely interested in getting me the games that best suits our interests and abilities. Great shopping experience.

Negative experience: Wait is always ridiculous, poor customer service.

Negative experience: For a place that sells products that you can get online for less than or the same price their customer service is highly lacking. Pre-owned only $5 off list price and $15 more than big box stores; I'm not paying extra for crappy service so I won't be using this small business again.

Positive experience: Good prices but wouldn't sell here

Fantastic experience: Friendly service.

Fantastic experience: Got a lot of good help from the staff

Fantastic experience: I like turtles.

Positive experience: Jenny is always very helpful,

Fantastic experience: Great customer service. Up front and honest. Never pressured like some other stores.

Negative experience: Messy and games are all out of order