GameStop

Negative experience: They are rude and their personal hygiene is really bad Which is weird because stinking and being rude are two things that should NEVER go together. I went in to buy a brand new joy con for my switch 2 and the short man across the counter probably very self conscious about how short he was due to the joycons being so far up offered me a pre owned one after I told him I’d like the one that was new he proceeded to have an attitude for the rest of the encounter after getting on his tippy toes to grab my newly acquired switch 2 controller

Negative experience: Store was closed at 1130

Negative experience: this store is starting to suck. I arrive around opening hours and the store is closed

Positive experience: not a problem with it and you can just get the best

Negative experience: Won't ever be going back

Negative experience: I had an unbelievable experience today. I went in to purchase an item and was mocked by an employee at the front desk while asking for it. I’m extremely disappointed and dissatisfied with this kind of service. How do you mock a customer for buying something they enjoy? What kind of customer service is that? I’ve always enjoyed collecting cards, and it’s a shame experiences like this are why the company gets so much hate. Corporate has been contacted in reference to this incident.

Fantastic experience: This is probably the only GameStop around. The staff here was very awesome. They was good conversation. One of them was full of flavor. I enjoyed his energy he was my cashier.

Negative experience: Guys working Sunday 12/21 at 5PM lied to me and wasted hours of my time.

Negative experience: THEY NEVER ANSWER THE PHONE ! I Been Calling For A While Still No One Answers But When I Go Into The Store They Be At The Cashier With Nobody In The Store .. What’s Stopping Yall From Answering The Phone ???

Fantastic experience: I haven't been to GameStop in quite a while but I went in there trade in the controller and got exactly what I wanted also the one guy that was in there gave me a rundown of everything

Negative experience: If you wanna buy, Beyblade, don’t go here! They don’t know anything. Over price Beyblade! Sometimes it won’t scan so they just put it in the side and ask if you want anything else! They have fake Yu-Gi-Oh Retro series 2

Negative experience: Absolutely do not go here. I’ve been going to this GameStop reluctantly due to how close it is to my house. The last two times the cashier was rude, talked me into buying unnecessary items by making me feel uneducated and talking super fast. It also doesn’t help that he always acts like he doesn’t want to be there. I walked in today, trying to trade in a device and before I could even fully get the words “hi how are you” out to a whole different associate, he says “I don’t even know why you came” I tried asking why I couldn’t trade my device in and got cut off again as he said to the other associate “yeah he’s just going to give that back” I get it…I’ve worked retail but if you don’t like your job perhaps you should find another one. Like I said I was coming here for convenience. But now, I’ll be sure to let everyone I know to avoid this location as to not feel uncomfortable.

Positive experience: The manager here needs to have a group meeting about personal hygiene. One of the workers marinated the entire store with their funk. I couldn’t concentrate on what I came into to buy because I was perplexed and confused on how the entire space could smell so bad. Nonetheless, this is my local GS and I remember years ago frequenting this location. I’m going to call after I post this lol. The store should not smell like that. At least open the front door and let it AIR OUT.

Positive experience: Staff very helpful and professional

Negative experience: They never open on time and have people watching outside the Parkside GameStop.... Just do better

Fantastic experience: Shoutout to this GameStop location! I spent a long time waiting in line to pre-order the Nintendo Switch 2 yesterday (for the 3pm preorder event), returning late at night for the midnight pickup. The staff kept us SUPER informed the entire time, and I really appreciated their kindness throughout the day. It was a sweaty day - as the temperature was in the 80s, but the staff here even brought us water and snacks to keep us hydrated/fueled. What was likely a very stressful day for them made for a day filled with exceptional customer service. The manager kept the machine running efficiently despite some setbacks that were unavoidable during the chaos of a console launch. Overall - great experience. Thanks for everything!

Negative experience: Gave me a broke ps5 after spending 500$ for it

Positive experience: The cashier messed up my order twice! He gave me the wrong game and he charged me for something I didn't order. Once more I recently found out that I he entered the wrong email for my account so I couldn't log in and claim my free game! I've had to drive back there twice already... The store has a GREAT selection however. I would go back for the game selection but I will DEFINITELY watch every move of the sub-par employees.

Fantastic experience: Clean and organize helpful staff

Negative experience: Completely screwed me over on a controller warranty that the replaced with a broken pre owned one! Spent 50$ on a warranty to get a used replacement that doesn’t work! Was told if the replacement didn’t work they would give me a new one.

Fantastic experience: Nice

Fantastic experience: The place is clean.

Fantastic experience: Replaced my controller very good and have me great suggestions.

Negative experience: I called to buy a Xbox but wanted to see if it was available first. They then proceeded to put me on hold for 10 minutes. Then I called back and then I was hold for another 10 minutes. Called back a 3rd time lady answered like I wasn't just left on hold for 20 minutes. Don't go here, clearly they don't want any business.

Positive experience: Didn't have anything I wanted but had it on the sells wall tho

Negative experience: Went there and the guy pulled down the shades and yelled that he needs to go on break

Negative experience: DO NOT ORDER OFFLINE my location of my pickup was changed to another state I’m in PA it was sent to TEXAS when I tried to call a customer service rep I cannot get through at all! If you run into this problem call the store the package was sent to it should be in your emails and ask them to cancel the order it took about 2 weeks for me to receive my money back and I will never ever buy from game stop again.

Fantastic experience: The young.lady E was very helpful and professional sweet girl

Negative experience: They literally lied about a trade in. Even though I had proof. It be your own people smh

Negative experience: Came into store over issue I had with a product I brought with a warranty the workers were rude even the so called manager would not recommend this location at all.

Negative experience: Order said it was ready but they were closed when I went so how could my order be ready

Negative experience: My experience was horrible !!! I came to pick up a gift for my boyfriend for his birthday and the cashier named E was very disrespectful! She gave me a box the was very damaged the game i purchased is $600 i asked if i would be able to switch my game system out and she told me NO. She told me my game system isn’t damaged the box just is. However when you purchase an item that’s very expensive like this one was you don’t want something damaged regardless if it’s “just the box”. I had to go through loops just to be accommodated and she was still very rude. I do not recommend in the cashiers own words “ our stock room is very small and cluttered so the boxes get smashed back there” i wouldn’t recommend getting high quality game systems from here since there “stock room is small and the boxes get smashed around”. I will not be coming back here for future purchases.

Negative experience: They should have told me about the warranty. If you use it you can’t get a refund. Their refurbished controllers are not good. Wouldn’t recommend buying one from any GameStop.

Negative experience: They literally lie about the computers not working to avoid trade ins. The only person who is willing to do with is slightly below average height dark skin guy with glasses, the others also always ignore details that result in lowering trade in Values for the trader. Go to 69th street staff and store is better

Fantastic experience: My go to store small but good atmosphere

Positive experience: The people here are great

Fantastic experience: Great

Fantastic experience: Ok

Fantastic experience: The clerk was very helpful and willing to assist with my joystick and explain the prices

Fantastic experience: Hit or miss. On this day it was a hit. Cashier with the looney tunes jersey was awesome. She was kind and helpful.

Negative experience: Guy at register had no interest in helping out a customer, barely looked the person in the eyes and was more focused on being on his phone than helping out customers. Terrible customer service from man at register, went in around 1pm

Fantastic experience: I went here about 3wks ago now to get a new controller after mine died. Nasir helped us and he was vry knowledgeable on both the additional games we asked about and for the type of controller that would be best. He rly went above and beyond to make our visit a success. We'll def be back!

Fantastic experience: Great place for my son

Fantastic experience: Awesome experience and employees are very respectful

Fantastic experience: Always nice, friendly, and helpful

Fantastic experience: I Love Gamestop!!!

Fantastic experience: Great

Fantastic experience: Been going here since i was in 3rd grade Im almost 21 excellent customer service and always had the games i came for

Fantastic experience: Always have games I love and staff very knowledgeable

Positive experience: Overall good experience here. The sales associate was helpful and knowledgeable. Definitely worth shopping here for games

Fantastic experience: Great staff always push to fulfill your needs.

Fantastic experience: Great place to shop

Fantastic experience: Always got what I need . Staff very nice and helpful.

Fantastic experience: Not much to select, but a premium hang out sport

Fantastic experience: My son loves this store. I have to say it's pretty cool. He had seen several games. Will visit soon.

Fantastic experience: Nasir at 52 st store is the man great guy helped us out for or kids birthday presents 2 switches 2 games 2 screen protector he made sure we had everything we needed he is very knowledgeable of what you need. 52 st GameStop in phila pa He needs a raise

Fantastic experience: Nasty Nazz was the highlight of my visit. He was very patient, efficient, and friendly. He worked with me to find the best game possible for my niece and she loved it. So glad that good customer service still exists!

Positive experience: Great selection but always a line because the workers are trying hard to sell insurance to everyone.

Fantastic experience: Friendly Staff And Very Knowledgeable In Their Profession

Fantastic experience: Very cool I like it when they speak to me like a human being not like a customer service person

Fantastic experience: Great customer service

Fantastic experience: staff are friendly helpful finding what you are looking for

Positive experience: They got what you need.

Fantastic experience: My community

Negative experience: They dont ever have anything at this location, but the staff was nice

Fantastic experience: Love this store!! ❤❤

Fantastic experience: Great place

Fantastic experience: Excellent Stop for Gamers

Negative experience: One worker

Fantastic experience: Good service and they got the games

Positive experience: They handled the ps5 web in store preorder very well.

Fantastic experience: Nice , and helpful staff, good sevice and clean store

Fantastic experience: Very helpful sophie was very sweet loved her attitude

Positive experience: does anyone know if they are open

Fantastic experience: It's cool here I really can't complain I mean everytime I go there it's always pleasant so you know I appreciate that.

Fantastic experience: Customer Service was great! My issue was resolved in a timely manner

Positive experience: Easy exchange no problem...

Fantastic experience: Love all GameStop's

Fantastic experience: Love the service. Guys really help you out

Fantastic experience: Love getting my games from there.

Fantastic experience: I'm a gamer so I love it

Fantastic experience: Staff is friendly and will actually help you decide on what you are looking for.

Fantastic experience: great deal on Saturday's and Wednesday's

Negative experience: The cashier wouldn't take the time to find the item I reserved

Fantastic experience: Found the game I was looking for. The service people were knowledgeable.

Positive experience: They took long to call us

Positive experience: The guy behind the counter was not friendly or helpful

Fantastic experience: This GameStop is amazing it had everything I wanted it has great workers all of them is nice and professional this is the best game stop in philly and It always clean

Positive experience: They had the Thanos statues that I was looking for which I could not find anywhere else. However, one of the statues were outside of its box. I really wish Gamestop wouldn't do that but that isn't exclusive to this particular store. The main issue that I had here was that the staff paid no mind to me. The guy was dealing with customers that just kept coming in back to back, and the lady was talking to some people (from what I presume to be customers). Then these two men came in and started talking to her leaving the other worker on register by himself. The guys looked like they may have been some higher ups because they both had on red shirts with black pants but no gamestop logo. I understand that it can get busy, but they should know better than to leave people walking or standing around without asking if they need assistance. I suggest that they hire more staff, or try to cut their conversations to a minimum when other customers are present. It's not like I was hiding from them. I stood there looking at the collectibles for almost 20 minutes before my presence was acknowledged.

Fantastic experience: Nice variety

Fantastic experience: I highly recommend this store.  Plenty of variety always in stock! Usually there's at least 2 people working which keeps everything moving at a great pace. Their store staff employees are friendly professional and courteous. Brook the manager is very accommodating. Brooke made me feel very welcome and special during my transaction at gamestop. Everything was working in a store and the store was very clean as well!

Fantastic experience: Great customer services and most of the time have all the games I want or look for.

Positive experience: No complaints

Fantastic experience: Fabulous customer service and very helpful store always clean and reps on point and up to date with technology!

Fantastic experience: Love it

Positive experience: One stop shopping for your needs

Positive experience: Had what i was looking for just not very knowledgeable about anything else

Fantastic experience: Very good GameStop nice selection very very friendly staff always helpful what can I say all the GameStop's I usually visit have very very friendly and knowledgeable staff this is just another example of how GameStop runs their business and have informative employees I'll always be a lifelong customer to GameStop.

Positive experience: Good service.

Fantastic experience: I love this store