GameStop

Positive experience: Works well for new games, though a few used ones were kinda hit or miss.

Negative experience: They got good stuff. But Ive looking at a book bag that came off its security spot and young male came out the back asked the man at the counter rushed to what we where viewing. The man at the counter rushed out to get us saying what you need unlocked like if we were going to steal it. I will never support this store again for a second time after i left the first time wow i sire felt welcomed and appreciated thank no thanks. My daughter and i were viewed as thieves shitty customer service.

Fantastic experience: Josh was very helpful and a cool dude.

Negative experience: Been here twice and everybody here is extremely rude please get this store in check ! Also not sure who is the District manager but there’s a huge problem with NO STORES PICING UP THE PHONE !!! Who ever is the district manager needs to be replaced because this is insane been like this for years and this issue isn’t fixed.

Positive experience: Not much on the sports card selections

Fantastic experience: Had all the games I was looking for even tho online said they didn't have them

Fantastic experience: Hello, do you guys repair PlayStation 5 disc receivers? My son got one of his discs stuck in the disc receiver

Fantastic experience: I have been here once maybe earlier this year and I was satisfied as a customer. I think I purchased just 1 ps4 game among all the other games that were available but this gamestop is a good place to go to if you're looking either for help with finding certain titles or just want to buy something you'd expect to be here.

Negative experience: I came in here to buy a LeafGreen cartridge for my newly acquired DS lite. The initial interaction was good, with decent customer service for this area of town. I found out about a week later through an appraiser that the cartridge was fake. I verified this by exporting the save and checking the hexadecimal code. I went back in to see if I could buy a FireRed cartridge but this time I asked politely about the legitimacy of the cartridge. The tall, heavyset young man with a goatee was extremely rude, unprofessional and frankly abrasive. It left me wondering how he even has a job there. Aside from his lack of knowledge about video games at a video games store, he was carrying on an inappropriate conversation about sex and grooming while I was there and was extremely rude when I inquired about the game. The other you g man was nice and saved me from cancelling my pro membership. He is skinny and shorter than the other guy. For 75 plus tax for a Gameboy advanced game in medium condition with no box or anything, you’d think they’d take a question like that more serious. I am a collector and was thrilled about GameStops retro program, but will avoid this store when I see that guy working. For any customer service rep from GameStop, I have a receipt and my transaction is on file with my phone number in case you need more info.

Fantastic experience: So thankful for this GameStop location and their amazing staff. I had ordered some older games online from GameStop and had to return them but my local GameStop (falsely) said that I couldn’t return them at their store because they were older. So I went to my nearest “Retro” GameStop location here. Sadly, GameStop customer service can be lacking but this location is amazing. They helped me with my online return, explained the situation to me where I now understand I CAN return these older games elsewhere but the staff just didn’t want to take them, and gave me an overall great experience. I wish this was my local GameStop! They are friendly, helpful, knowledgeable, etc. Thank you so much!

Negative experience: Went there last night trade a series S for a series X, was told last night it’s too late, understood, came back next morning, was told “i’m not doing trade ins”. Joke of a company no wonder the company is dying.

Negative experience: worker was rude

Fantastic experience: GameStop is a must-visit for gamers! The store is well-organized, making it easy to find new releases, classics, and accessories. Staff are friendly and knowledgeable, always ready to help with recommendations or questions. Great selection, smooth checkout, and a fun atmosphere make every visit enjoyable for gaming enthusiasts!

Fantastic experience: Very helpfull, they sell old retro systems like Wii

Negative experience: Sent 2 cards in for grading. PSA told me they only received one card from GameStop. Employee never sent my second card. They knew this for a week apparently and never told me until I came to pick up my card. Says they ran cameras looking everywhere and the girl who initially took my submissions doesn’t work there anymore. How convenient. They’re Only willing to reimburse me what a grade 9 would have costed which isn’t acceptable. Do not trust them with your cards.

Negative experience: Do they even have phones in order to answer 10 second questions?

Fantastic experience: Best customer service

Fantastic experience: Employees are knowledgeable, was able to answer questions I had about a console release and other preorder questions about the console. No complaints whatsoever, inside the store was very clean.

Negative experience: If I can give a -0 I would every time I go in there to trade they always try to low ball online said 215 for ps5 in good condition which mine is just has some dust in it they gonna say because of the dust we have to send it to clean so we will give you 120 like hell no when I just took off the cover and cleaned it myself do not go here they try to low ball everytime they need to be shut down I’m calling corporate on them

Negative experience: I submitted my cards for PSA grading in on 11-27-24 and while the employee was packing up my cards, he put one of my cards into a soft plastic sleeve (they should be hard plastic toploader) I told him to fix the packaging and he refused. That card ended up getting damaged in shipping and got a horrible grade. Usually this place is good but I’m very annoyed at the outcome of this situation.

Negative experience: they never answer the phone.

Negative experience: They never answered there phone

Positive experience: The games they have out on display are usually in alphabetical order

Fantastic experience: Fun experience. Love that they have retro games now.

Fantastic experience: Best

Negative experience: Wanted to get a game I had pre ordered, get there at opening time with the gates still closed, eventually employee unlocked the door to later tell me I have to wait for another employee to come because he don’t have a key to the stock room, 20 mins later finally the employee get the keys only 10 more later of him searching to tell me the game hasn’t arrived yet despite being a 1st party Nintendo game. I don’t know what happened to this store over the last year or two, but at least 6 months ago it had better staff then now.

Negative experience: Won’t pict up the phone , goes to busy signal every time you call

Negative experience: Please do not go to this Gamestop; the manager, Von, gives bad customer service, has a bad attitude, and will give you a hard time. She will not help you in any way.

Negative experience: Terrible employees do not shop for pickup.

Fantastic experience: Thank you Von for helping me get my Steam Deck and accessories during Pro week. Trade in process was smooth and very friendly interaction!

Fantastic experience: Very attentive to my needs, great customer service and very reasonable prices!

Negative experience: I remember back when this store used to be the golden standard of Philadelphia GameStops, now it’s just frustration waiting to happen. Spent 10 mins calling the store repeatedly (along with the employee of the GameStop I was currently in) no answer not surprising, finally got through to someone, was immediately put on hold. Stayed on hold long enough to drive 20 mins from one store to another just to walk into this store completely empty (minus 2 customers who were in the back) and the only employee there putting away shipment. I was still on hold as I made my purchase, but when I said something about it to the employee they claimed it’s been “very busy” despite the store being empty, relatively still clean and not at all seeming to busy to answer a phone instead of leaving me on hold for 20 mins. It’s ridiculous but hey it’s GameStop Cottman, they have the best stock of games in the Philadelphia area you just have to drive over for yourself to actually be helped. Hate that I even have to leave this review but I can’t shake the feeling of annoyance that comes from every time I try to shop at this store.

Fantastic experience: Great store, it was packed for the holidays but all the employees were working hard to take care of customers.

Negative experience: This place never answers the phone.

Positive experience: The cashier was pleasant and informative very helpful, I got everything I was looking for. Update only problem I have is the employees never answer the phone and half the time they are not even extremely busy. Other than that the employees are very informative helpful and you get what you need.

Negative experience: Went to purchase a pair of gaming headphones for Xbox S and the store employee sold me a pair of brand new Turtlebeach headphones with the a label that specifically said PS4 and PS5 despite me questioning it, he guaranteed they’d work. They did not! My fault for not reading the receipt or return policy at their check out counter but I could NOT get a refund because it was a new item that was now opened (but how else do you know if something works without opening and trying it?!). I could only get store credit and they only had a refurbished headset that cost me and additional $10. Just be mindful when purchasing brand new items at GameStop.

Negative experience: sera que venden targetas de play store

Positive experience: This place never answers the phone but if you go in its good service

Fantastic experience: The lack of real security is of great concern. The first time I brought my 8 y/o son, there was a guy with shifty eyes who repeatedly darted his eyes to the cashier. We left, I called the Police when I got in my car. Two times after that theft occurred. Now your business is boarded up because of the looting, it doesn't make it feel safe there.

Positive experience: Perfectionist at it finest... The worker had me laughing...

Negative experience: Only two people working. One person sat talking on their cell phone for a personal call while I waited. The person in front of me got short changed because the cashier had no change for cash payments. Store needs a major overhaul in service and preparation.

Negative experience: The people here are fantastic, but I can't give a good review to gamestop in general. They have changed their reward system from being able to redeem $100 worth of points to just over half of that, and they are raising the price of a membership. They have lost me as a customer with this move. Too many other choices out there to buy from. Stay away from gamestop.

Negative experience: They don't ever answer the phone then go to the store the web said they had it just for them not to have iy

Fantastic experience: Perfectamente Perfecto

Fantastic experience: Best

Negative experience: they will lose a lot of money, closing an hour earlier than they are supposed to.

Fantastic experience: They rock

Negative experience: They never answer the phone! I called 8 times and no answer! They also kept declining the call cause after 2-4 rings it’ll go to “thank you for calling GameStop, no one is available at the moment”!!!

Negative experience: Horrible service, they never answer their phones, and the store was very dirty. Have been trying to contact them since they opened and got not response.

Negative experience: Avoid this Game Stop at all costs because one they have weird people working here and two their stock is always low and three because one time I was sold a defective game and when I came to return it after getting a refund they told me I could find it in a Game Stop in Bucks County and to my disappointment I regret ever listening to the guy that was working here at that time that told me that because when I went to check the Game Stop they told me about I was told there that their system said that they had the game but they didn't have a physical copy in stock the people that have been working at this Game Stop have been some of the worst I won't be shopping here ever again

Fantastic experience: What store open up at 12

Fantastic experience: Awesome place for gamers.

Fantastic experience: Good games

Positive experience: The variety in collectibles like mcfarlane and legends was lacking. They had some legends on clearances but the prices were still not enough for me to convince myself to buy them.

Fantastic experience: Go there once in awhile

Fantastic experience: Great staff

Negative experience: They never answer the phone so I give them one star which I hope I don't have issues in store as well

Fantastic experience: Loved it fast quick buy online came picked it up it was what I wanted.

Positive experience: Great help

Fantastic experience: Rob and Joshua were super friendly and helpful! Made sure I was able to find anything I needed abd helped me carry the stuff to my car

Fantastic experience: This place is awesome!!

Fantastic experience: Friendliest staff ever!

Negative experience: 2nd week in a row they didn’t have any of the pre orders in from the previous week, or the current week. I try to have patience, and I don’t want to be that person that complains about things, but each week I hear a new excuse why they don’t have it. I’ll change my review once they fix things up, because I don’t understand why a major game retailer can’t have stuff in on time on release day or at least a few days after.

Fantastic experience: Ayque chekiar los precios

Fantastic experience: Didn't visit this store but nice pic lol

Fantastic experience: Recently purchased a pre owned ps4, had an issue with it, brought it in for a replacement, which then that one ended up not working at all. Brought that back the same day, and was helped by Eric and Alex. They were extremely helpful, really went out of their way to make sure my issue was resolved. I walked out with a better console, better controller, and a guarantee it should work (because they tested it for me in the store). I appreciated everything they did for me, they really went above and beyond.

Fantastic experience: My favorite gamestop in the area my girl Dawn is amazing love coming in to see her

Positive experience: try

Fantastic experience: Great place for wll your video game fantasies.

Fantastic experience: Tienen que regresar a PR

Fantastic experience: Staff is awesome, super friendly, and the sales are awesome, highly recommend.

Fantastic experience: Store was neat and organized. The staff was very helpful answering the questions I had. Kudos to management and their team.

Fantastic experience: Nice place to visit for the gamer in your family, unlimited choice of games toys and merch. I come for the action figures, I'm a big collector of Marvel Legends figures.

Fantastic experience: I'm lovin 'it, excelence service

Fantastic experience: Always had a good experience here. The staff is always nice and kind.

Positive experience: Not a bad looking store, but I would think they would've had better stock on games that other places had.

Positive experience: Store was ok. If you're looking for a used game go some where else. You get hit over the head for used gaming here.

Fantastic experience: Best game stop around good prices on games

Fantastic experience: Great employees at this GameStop, came with my kids and they were very helpful

Negative experience: I went into gamestop yesterday to return a ps5 bundle that I had bought a week before. Prior to my visit I called two other gamestops to confirm that I could return it and both stores confirmed that I was able to. I went into the store where the representative kindly started to return my purchase. He then proceeded to tell me that he has to check to see if the gift card that was included in the bundle could be returned. He then call over his manager with glassss who did not even take the time to look over anything and then proceeded IGNORANTLY with “she can’t return that” without even acknowledging that I was even there. I asked why? I called two other gamestops that said that I could. He then SARCASTICALLY told me “well who told you that?” then “called” someone and in the most ignorant way said “that’s what I thought” then told me “like I said that’s not returnable.” and walked away. His behavior was extremely disrespectful, ignorant and completely uncalled for. I went into another gamestop where they WILLINGLY returned my purchase with no issues at all. I also know a person who previously worked for gamestop and said the reason why he refused to take my return was because he didn’t want to take a hit on his numbers. So with that being said I will be taking this to corporate for refusing me of return that I was able to receive and for his disgusting attitude!!!!

Negative experience: Normally very helpful on return and refunds, but kept giving me BS excuses on recent transaction.

Fantastic experience: 12-21-21.about 3:30pm, thank ypu to the 2 floor associates for helping me find a specific game for my boyfriend. You gentlemen were great and I appreciate it. ❤

Fantastic experience: The staff was very helpful and very friendly

Fantastic experience: Had what i need...

Fantastic experience: Sales person was awesome

Fantastic experience: The guy that works here Rick was very helpful to my brother 4 his

Negative experience: Unprofessional... game stop should just close down nothing but bad experience this is why I go online for a game now

Fantastic experience: They were pretty friendly n very helpful.

Positive experience: There is a young lady here. I think her name is Christina or something with a C or a K. She has great customer service and very professional.

Positive experience: Finally Under new new management thank you we miss the older crew but only bother is 6 people per store and pre-orders sometime are not available.

Negative experience: The bald head guy adam is rude, and very useless only wants to push and sell the pro membership and not knowledgable. Bought a brand new game with reciept that wasnt open and wanted to return (less than 30 days) told me he cant take it back and i should trade it in. Went to a diff gamestop they took it back without any issue.

Fantastic experience: Good

Fantastic experience: A gamer dream

Fantastic experience: Great spot. Manager ALWAYS super friendly and helpful

Fantastic experience: They always have new games

Positive experience: Mixed review. Because of the one store closing across the street, this is not the closet GameStop in the 19124 zip code. Because of that, games FLY off the shelf making acquiring games a little difficult. I would suggest trying to call ahead before going to the store. Customer service has gotten leaps and bounds better. Great service.

Fantastic experience: Very helpful and knowledgeable about every game in the store. Great employees

Positive experience: Great management!

Positive experience: Friendly staff, wide selection of games, and they often have sales.

Negative experience: No encontré nada delo que necesitaba