GameStop

Experiencia negativa: Not sure how this place is still open. There never seems to be more than 1 person working at a time, making the line wait unbearable. They also never seem to be in-stock with anything.

Experiencia negativa: This store only had one employee available on a very busy day. The employee got stuck buying an Xbox and there was no one else to check out customers. I waited 30 minutes in line behind the guy selling the Xbox for someone to process a return for a defective controller. Whenever I got to the front of the line, the employee could not figure out how to accept the return even though the GameStop website says you can return an online order in store. I can’t imagine a more satisfying use of my lunch hour.

Experiencia negativa: Terrible. No one ever picks up the phone here. Don’t bother

Experiencia negativa: Bad consumer service, don’t know where things are.

Experiencia fantástica: Good

Experiencia negativa: awful customer service. There's a white chick who works there, so I walk in. I'm asking her a question and she doesn't even engage... She's talking to me while reading a book or looking at her phone… and she looks very miserable… who hires these people? At least smile and make a customer feel welcome.. Never again.

Experiencia negativa: Twice came to the mall around 11:30am and both times they are closed. I don’t get it. No signs on the door or anything. There’s a FedEx guy with 20 boxes trying to deliver stuff to GameStop and no one is answering hahaha pathetic this location.

Experiencia negativa: I have tried calling this location probably 10-15 times over the last few months, and they never answer the phone. I’ve went inside and the staff ignore you to chat rather than help you checkout. I rather put my money elsewhere at this point.

Experiencia negativa: Showed up to GameStop with a sign saying they’ll be back in an hour making it 5 and they then showed up at 5:30. The lady was insanely rude and had no clue how to do her own job. On top of everything she loved to curse even in front of the children. Horrible experience… never again.

Experiencia fantástica: So shocked and happy they had Bloodborne, just note they sell all preowned ps4 games for $30 and not the labeled price. Staff was helpful!

Experiencia fantástica: Bought my game systems from here. Its small and usually empty, quiet. Employees get you what you need. They got false advertisement in there because where is the pink PS5 controller. They still got Christmas stuff in there lol its lowkey a catch cause i got them Christmas sweaters just cause.

Experiencia negativa: I would advise anybody who wants to be treated with respect to avoid this store at all costs. Worst shopping experience of my life. I gave then a 2nd chance and they did worse that the 1st time (which I didn't believe possible) These employees don't deserve their jobs. I'll never go there again

Experiencia fantástica: The manager, Brooke, is the best.

Experiencia negativa: When I was in the store and Brooke helped me she was great. Went back for help with an issue and was helped by an Asian girl who was unbelievably rude to me. She cut me off when I tried to explain my issue, she refused to help me, she told me I’m just out $50 because a gift card I bought there did not work. She even cut off the other employee who tried to help me. Rudest service I e ever received. She treated me like I wasn’t even worthy of talking to her. I’ve legitimately never been so insulted before. This employee was so miserable. Even the other employee looked uncomfortable. Will probably never return to this location now. Tried to call and talk to Brooke but they never answer the phone. GameStop customer service will not answer or call me back either. I may have to take legal action against GameStop since no one is willing to help me. GameStop is basically stealing my money at this point. I will be filing formal complaints with the BBB and FTC.

Experiencia fantástica: the manager, Brooke, is amazing! she makes a huge difference and is passionate and knowledgeable.

Experiencia fantástica: Associate was very helpful

Experiencia negativa: I found the employees to be rude

Experiencia negativa: I will never shop at game stop again. I bought it through PlayStation Portal. When I brought it back the next day to return it, they said they couldn't accept a refund because the product's box had been opened. How can I understand this without opening the product box? First of all, I don't have x ray machines. How do I know without opening the box? They also state on their website that even if the product has been opened, it can be returned within 7 days. I sent an e-mail to customer service. Of course they did not respond. I will apply to court. Because I looked on their website and saw that you can return it within 7 days, I made the purchase. Do not buy anything from here.

Experiencia fantástica: Very neat and clean store. Employees were great.

Experiencia fantástica: I stopped by today to send in some Pokémon cards to get graded and the service was so quick, easy & friendly! Brooke was so helpful and it was a very pleasant experience. Will be back to grade some more cards!

Experiencia positiva: When I walked in there was two people working behind the counter and one person was dealing with a customer. The other employee was removing stickers or something and playing on her phone and didn't acknowledge that I was standing 3 ft in front of her whatsoever. After about 5 minutes I interrupted the other employee and asked the question I was there for and then left. I wouldn't go back just on the employees attitudes towards their customers

Experiencia negativa: This whole place sucks the regular workers down the store leader Brooke I was forced into buying a warranty and a GameStop pro membership in order to get a PlayStation 5 I’m here reading the reviews it’s 3-4 bad reviews on this store leader, last but not lease the smell of the store is so disgusting

Experiencia negativa: No one ever answers the phone

Experiencia negativa: Cee cee nosey and easily distracted she work slow and be in everybody conversation

Experiencia negativa: My fiancé and i stopped in here because he wanted a pair of wireless gaming headphones. 3 people behind the counter talking amongst themselves about a video game, a handful of people in the store. We asked if they had any wireless headphones since we only saw wired ones and so we asked an employee who then decided to ask the girl behind the counter who rudely said ‘uhh yeah, up there’ ( behind the counter ) which we didn’t initially see since the headphones are in a different spot when you walk in. My fiancé proceeded to ask a few questions or try to about the different ones while the workers continued their own conversation about whatever game, and sighed while having to intervene to help us. Eventually my fiancé picked a pair out and the one employee showed us the box but wouldn’t let my fiancé physically look at the box because they claimed to have just been robbed..meanwhile I’m assuming an employees backpack was out? Opened and longboard right to the side of the register.. when he decided on a pair since we couldn’t look at the box he asked the girl working how to connect them and she said read the back of the box rudely as she rung us up. It seemed like the whole interaction was an inconvenience for the THREE people working behind the counter and we interrupted their conversation to give business to a dying store. If i could give 0 stars i would.

Experiencia positiva: waited around 20 minutes for the store to be opened, only one employee working. the owner was pretty nice though

Experiencia negativa: It's a regular gamestop but the smell.... for some reason it smells absolutely terrible every other time I go in. To counteract this, they spray a bunch of air freshener but it just ends up combining with the stench... maybe they should consider spraying some ozium

Experiencia negativa: Recently they tried to sell me a game at the new price that was still plastic wrapped but had the art completely ripped up somehow. Had to make a minor fuss to get one that wasn't mangled. You shouldnt have to self advocate at the videogame store lol.

Experiencia negativa: I was lied to and forced to sign up for a pro membership without consent

Experiencia negativa: They are not open at 10am some resaon and says it open at 10 today

Experiencia negativa: I have no clue why there still open literally have nothing

Experiencia fantástica: “I went in for a trade-in and was greeted almost instantly by the employee behind the counter. During the trade-in process, I was informed that the boosted trade-in value for being a Pro member would cover most of the membership cost after my initial purchase (I only had to pay $3). The receipt listed CC as the employee’s name. Great customer service, which is rare these days.”

Experiencia negativa: Brooke was very rude to my boyfriend. He politely asked about a keyboard she gave him attitude. Made me so upset.

Experiencia negativa: Horrible customer service easily the worst game store I ever stepped in it's a joke The employee was super rude when I asked a simple question.

Experiencia positiva: Kinda rude people

Experiencia negativa: Friendly service, but I bought a used ps5 controller and it won't charge unless I push the cable up at an angle

Experiencia fantástica: I had a great experience here and it was honestly all due to Alex. He was very nice and helpful even when we had a specific issue regarding a pickup order. He went above and beyond to solve the issue and made sure we left the store happy and with what we came for. It's employees like Alex that will keep me coming back to GameStop in the future. As a business owner myself I know that employees like Alex are hard to find nowadays and I hope the company recognizes what they have and gives him the recognition and advancement opportunities he deserves.

Experiencia negativa: Called to ask questions about trade ins and asked to cut to the chase I’m running the store. Thanks a lot great customer service and management.

Experiencia positiva: On the smaller side but still plenty of decent stock to browse around. Employee was kind and helped with questions

Experiencia positiva: Not the best selection because it's kind of small but great location and they have nice people who work there, definitely know their games.

Experiencia negativa: 1 star, would give 0 stars if possible. I purchased a steam card, and when I got home it didn't work. I thought it wasn't activated so I contacted GameStop and they told me to contact steam support, I did contact them, and steam support told me the card was not activated, and I had to go back to the store. When I went back to the store the cashier told me that the card was activated, and steam would have to honor the purchase, I contacted steam once more and they confirmed again that the card wasn't activated. Then I contacted GameStop corporate and what they told me was that the card was activated when I purchased it, but it was deactivated 4 minutes later. So I'm guessing an employee there did that on purpose or something.

Experiencia fantástica: The employees are always such a vibe

Experiencia negativa: Trash and the guy working had a bad attitude! Horrible customer service

Experiencia fantástica: Game stop in the mall , nice to visit for some games

Experiencia fantástica: it's a very nice place

Experiencia negativa: Calling all week nobody picks up I go to store the store manager name Brooke was so rude I was told I can't purchase a Xbox with out a warranty these place is terrible they never answer the phone they never open on time and she reek of alcohol as well the whole staff needs to be fired

Experiencia negativa: So Friday 12-15-23 I went to purchase a PS5,The cashier(Terell)stated that I had to purchase a warranty with the game.He stated that this was the store's policy,I called corporate,they stated that this was false,so I go back to buy the system and then he wouldn't give me the $20 discount, saying that I had to buy a gamestop membership in store and I could order online for my discount This is fraud,and I am calling the Federal Trade Commission on Monday. I guess I have to goto Best Buy.I don't do business with dishonest companies or people.

Experiencia negativa: They literally never answer the phone. Their store doesn't show up on the app, which is also annoying.

Experiencia negativa: Apart from the store not even being open on time I’m still waiting to get in the store horrible whoever is in management supposed to open at 10 am I been waiting hours

Experiencia negativa: Store is always closed like today!

Experiencia negativa: Horrible! Told I couldn't purchase a Switch without a 1 year warranty AND signing up for gamestop pro mebership. Added an extra $90 to the bill. Walked away and bought online. These people think you're an idiot, don't prove them right. Very poor service and predatory practices to hit their numbers. DO NOT SHOP HERE.

Experiencia negativa: Does this store even open in the am?

Experiencia negativa: The manger at this location sucks and he’s very rude

Experiencia negativa: Awful...Employees can't even show up to work on timeWebsite says they open at 10 am and I waiting for over an hour for this location to open and no one showed up...I will never go to this location again....I'm ordering online and not the gamestop app

Experiencia negativa: Consistently terrible customer service. Just close already.

Experiencia negativa: Avoid this location unless you want to pay for their grift of the day. I couldn't buy the new Zelda game here on release day without first registering for the PowerUp Rewards program, which costs $15. The workers told me - and everyone else buying the game - that registering for the program was the only way to override the "reservation period" during which only people who preordered the game could pick it up. I contacted corporate, and multiple agents confirmed is not a GameStop policy and should not have happened.

Experiencia negativa: Hours on the GameStop website is all lies. Was told it opens at 11am. Where as the website says 10am. Someone needs to get the correct time

Experiencia negativa: I asked an employee from another store whether or not I could return an online purchase to any GameStop store. They said yes. The GameStop website also says that you can return online purchases in store. Now imagine my surprise when I walked three miles today to return a game here and they told me that they do not accept online returns.

Experiencia negativa: Got here at 10:54 am and it was closed. No sign or anything

Experiencia negativa: Stopped through the store to buy a PS5. Soloman advised I needed to be a member to buy a console. GameStop corporate and friends who shop at GameStop said that was incorrect. Long-story short, Nicholas who identified himself the store manager said this specific GameStop has additional policies to only sell consoles to GameStop members. This store would stand to do a LOT better at communicating to customers about their individual store policies, particularly when they are different that their own corporate entity. There are also several added warranties that I'm seeing on my bill that I was never asked if I wanted or not.

Experiencia positiva: Bought a few used games and opened it and they were scratched up out of the box. Scammy. Edit: they gave me store credit on revisit, maybe it was off a few bucks but corp wanted a whole paper trial and this store just kinda was like “bring the CD back you’re good” so I appreciated the return a lot

Experiencia negativa: My son went to Gamestop in the mall to get a game and a headset. They were out of the headsets and the employee told him that there would be a shipment of headsets the next day and he would set the game aside for him until tomorrow. We came back the next day around the same time and a different employee was behind the desk gossiping with another mall worker. When they were done 5 minutes later and she finally left we told the employee at the desk that we were there to pick up a copy of Wildhearts and a new headset. The employee stated that his manager had reserved the last copy and she was coming to pick it up. He had no concern about the previous days situation. It seems that when the stock gets low they hoodwink customers with false promises so they can reserve the sought after items themselves. I don't know why we wonder why physical locations go out of business. Just shop online folks, it's not worth the hassle or the membership they try to sell you. The magazine they connect to the subscription is digital. If you want to know anything just Google it.

Experiencia fantástica: All I can say is I love GameStop

Experiencia positiva: Usually have games seen online are available in this store, staff is friendly and helpful.

Experiencia negativa: THIS IS THE WORST STORE MANAGEMENT I E EVER SEEN. HOW CAN YOU ALLOW YOUR EMPLOYEES TO BE THIS WORTHLESS! THEY DONT EVEN ANSWER THE PHONE WHEN YOU CALL! TRY CALLING THERE AND GETTING SOMEONE TO PICKUP! IMPOSSIBLE!

Experiencia negativa: I tried calling with a simple question and the worker hung up before I even said “hi/hello.” And then when I called again they were giving me a weird attitude “dude that was last week.” And then hung up…

Experiencia negativa: I purchased a used Xbox game and guy put the wrong game in box

Experiencia positiva: Like to stop in whenever I'm in the area, can usually catch a good deal

Experiencia negativa: I've worked at gamestop before, hell I was even a manager before...and this is literally the worst gamestop in all of Philly. Very unprofessional....lady was extremely rude when I only asked 1 question. And other guy wasn't even properly trained....I would avoid this gamestop if u can.

Experiencia fantástica: Really nice store with helpful staff.

Experiencia fantástica: Something about buying physical copies of video games it's just an experience been going to GameStop for years

Experiencia negativa: Huge line outside store. Store was late to open by almost an hour.

Experiencia negativa: Impossible to locate. I went through the entire complex and couldn't find even while speedwalking

Experiencia positiva: A little slow moving but had what I needed.

Experiencia negativa: Tried to make the store according to the hours listed here on google. but was turned away when i arrived because the hours listed is wrong, and they were closing

Experiencia fantástica: Knowledgeable staff. Bought Paw Patrol for the Switch.

Experiencia negativa: i'm giving a one star based solely on the fact that i have called literally 20 times over the last hour and got no answer. it would be nice to not waste time with a trip down there, just answer the phone like a real business. this store manager should be replaced.

Experiencia negativa: Overall the store was cool. The employee at the register was more concerned with taking my money instead of removing security tag. Sad

Experiencia negativa: Very Bad customer service. 1. Very pushy with the upgrade to a pro membership. After I said no like 5 times the agent literally asked me "why don't you wanna upgrade" 2. The agent would rather return my purchase, instead of price matching their own website said "it's Not in their policy" which is a complete lie. I will never make at that GameStop again.

Experiencia positiva: If I'm being honest nowadays I don't know what to expect but the selection was small and there is not much you can do when a lot of things are available digitally. GameStop is slowly becoming obsolete and only contain consoles equipment new releases and digital currency. There is no point to go unless your in the area. It sucks because when I was growing up GameStop was the hotspot for anything gaming.

Experiencia fantástica: The lady at the cashier was so nice and she hooked me up good

Experiencia fantástica: Its close by and I don't have to drive far to get what I needed for my

Experiencia positiva: Staff was helpful and friendly. Problem was...she was an hour late for the stores 11am start.

Experiencia fantástica: Never made to wait needlessly, or had any issues with service in the times that I've visited.

Experiencia fantástica: Went to pre-order a game and ended up buying one too,it was remarkable The sales associate Guess the right game I wanted to preorder just by looking at the mask I had on ,thank you for great service today ,Gabriel

Experiencia fantástica: Gabriel was awesome! The staff here were extremely helpful and friendly.

Experiencia fantástica: I got a GameStop is a lot for my son is one of our favorite places to go shopping for game if you need something stuff that's a place to go to

Experiencia positiva: While I do miss the old version of Gamestop they still have the spirit and I do hope they return to the old school way of having fun and just talking about games.

Experiencia fantástica: Clean store great service love GameStop

Experiencia positiva: GameStonks will not save this dying franchise. Neither will renewing my subscription. Merch is cool tho, since stuffs going digital.

Experiencia negativa: The associate was very helpful and nice but this store had very little inventory. Did not get Nintendo Switch. Had very few Switch games.

Experiencia fantástica: Singularly the greatest capitalist enterprise of our lifetime. A shining beacon of the people's innovation, willpower and ingenuity. A greater business shall never exist in America. Can't stop, won't stop, GameStop.

Experiencia fantástica: Great experience and knowledge given by Brooke, she definitely knows her stuff. It was a pleasure speaking with her. It made me confident with my purchase.

Experiencia positiva: When selling games for older systems, Google says that they are worth money but they might not be in Gamestop computers. Go to a pawnshop. But if you're buying it's ok

Experiencia fantástica: Great service and good social distancing and they got all the games

Experiencia fantástica: Gabe had answers for my every concern. The cyberpunk 2077 attire was current. Gabe was unstoppable, top gun.

Experiencia fantástica: Incredible selection of game & merch, friendly staff & great deals. I got my Pennywise cap for $5! Not a bad deal. ⭐⭐⭐⭐⭐

Experiencia positiva: It okay if you have a debit card

Experiencia negativa: Store opens at 10am its 10:20 and no one is here to open shop even though it says its open on the website

Experiencia fantástica: There's usually one person if not more that is knowledgeable about something I'm looking for. The games are not ridiculously over priced, which is always a plus, and they have a rewards program worth looking into if ur a serious gamer- even if ur not, and u can get insurance on ur purchases!