GameStop

Experiencia negativa: They are rude and their personal hygiene is really bad Which is weird because stinking and being rude are two things that should NEVER go together. I went in to buy a brand new joy con for my switch 2 and the short man across the counter probably very self conscious about how short he was due to the joycons being so far up offered me a pre owned one after I told him I’d like the one that was new he proceeded to have an attitude for the rest of the encounter after getting on his tippy toes to grab my newly acquired switch 2 controller

Experiencia negativa: Store was closed at 1130

Experiencia negativa: this store is starting to suck. I arrive around opening hours and the store is closed

Experiencia positiva: not a problem with it and you can just get the best

Experiencia negativa: Won't ever be going back

Experiencia negativa: I had an unbelievable experience today. I went in to purchase an item and was mocked by an employee at the front desk while asking for it. I’m extremely disappointed and dissatisfied with this kind of service. How do you mock a customer for buying something they enjoy? What kind of customer service is that? I’ve always enjoyed collecting cards, and it’s a shame experiences like this are why the company gets so much hate. Corporate has been contacted in reference to this incident.

Experiencia fantástica: This is probably the only GameStop around. The staff here was very awesome. They was good conversation. One of them was full of flavor. I enjoyed his energy he was my cashier.

Experiencia negativa: Guys working Sunday 12/21 at 5PM lied to me and wasted hours of my time.

Experiencia negativa: THEY NEVER ANSWER THE PHONE ! I Been Calling For A While Still No One Answers But When I Go Into The Store They Be At The Cashier With Nobody In The Store .. What’s Stopping Yall From Answering The Phone ???

Experiencia fantástica: I haven't been to GameStop in quite a while but I went in there trade in the controller and got exactly what I wanted also the one guy that was in there gave me a rundown of everything

Experiencia negativa: If you wanna buy, Beyblade, don’t go here! They don’t know anything. Over price Beyblade! Sometimes it won’t scan so they just put it in the side and ask if you want anything else! They have fake Yu-Gi-Oh Retro series 2

Experiencia negativa: Absolutely do not go here. I’ve been going to this GameStop reluctantly due to how close it is to my house. The last two times the cashier was rude, talked me into buying unnecessary items by making me feel uneducated and talking super fast. It also doesn’t help that he always acts like he doesn’t want to be there. I walked in today, trying to trade in a device and before I could even fully get the words “hi how are you” out to a whole different associate, he says “I don’t even know why you came” I tried asking why I couldn’t trade my device in and got cut off again as he said to the other associate “yeah he’s just going to give that back” I get it…I’ve worked retail but if you don’t like your job perhaps you should find another one. Like I said I was coming here for convenience. But now, I’ll be sure to let everyone I know to avoid this location as to not feel uncomfortable.

Experiencia positiva: The manager here needs to have a group meeting about personal hygiene. One of the workers marinated the entire store with their funk. I couldn’t concentrate on what I came into to buy because I was perplexed and confused on how the entire space could smell so bad. Nonetheless, this is my local GS and I remember years ago frequenting this location. I’m going to call after I post this lol. The store should not smell like that. At least open the front door and let it AIR OUT.

Experiencia positiva: Staff very helpful and professional

Experiencia negativa: They never open on time and have people watching outside the Parkside GameStop.... Just do better

Experiencia fantástica: Shoutout to this GameStop location! I spent a long time waiting in line to pre-order the Nintendo Switch 2 yesterday (for the 3pm preorder event), returning late at night for the midnight pickup. The staff kept us SUPER informed the entire time, and I really appreciated their kindness throughout the day. It was a sweaty day - as the temperature was in the 80s, but the staff here even brought us water and snacks to keep us hydrated/fueled. What was likely a very stressful day for them made for a day filled with exceptional customer service. The manager kept the machine running efficiently despite some setbacks that were unavoidable during the chaos of a console launch. Overall - great experience. Thanks for everything!

Experiencia negativa: Gave me a broke ps5 after spending 500$ for it

Experiencia positiva: The cashier messed up my order twice! He gave me the wrong game and he charged me for something I didn't order. Once more I recently found out that I he entered the wrong email for my account so I couldn't log in and claim my free game! I've had to drive back there twice already... The store has a GREAT selection however. I would go back for the game selection but I will DEFINITELY watch every move of the sub-par employees.

Experiencia fantástica: Clean and organize helpful staff

Experiencia negativa: Completely screwed me over on a controller warranty that the replaced with a broken pre owned one! Spent 50$ on a warranty to get a used replacement that doesn’t work! Was told if the replacement didn’t work they would give me a new one.

Experiencia fantástica: Nice

Experiencia fantástica: The place is clean.

Experiencia fantástica: Replaced my controller very good and have me great suggestions.

Experiencia negativa: I called to buy a Xbox but wanted to see if it was available first. They then proceeded to put me on hold for 10 minutes. Then I called back and then I was hold for another 10 minutes. Called back a 3rd time lady answered like I wasn't just left on hold for 20 minutes. Don't go here, clearly they don't want any business.

Experiencia positiva: Didn't have anything I wanted but had it on the sells wall tho

Experiencia negativa: Went there and the guy pulled down the shades and yelled that he needs to go on break

Experiencia negativa: DO NOT ORDER OFFLINE my location of my pickup was changed to another state I’m in PA it was sent to TEXAS when I tried to call a customer service rep I cannot get through at all! If you run into this problem call the store the package was sent to it should be in your emails and ask them to cancel the order it took about 2 weeks for me to receive my money back and I will never ever buy from game stop again.

Experiencia fantástica: The young.lady E was very helpful and professional sweet girl

Experiencia negativa: They literally lied about a trade in. Even though I had proof. It be your own people smh

Experiencia negativa: Came into store over issue I had with a product I brought with a warranty the workers were rude even the so called manager would not recommend this location at all.

Experiencia negativa: Order said it was ready but they were closed when I went so how could my order be ready

Experiencia negativa: My experience was horrible !!! I came to pick up a gift for my boyfriend for his birthday and the cashier named E was very disrespectful! She gave me a box the was very damaged the game i purchased is $600 i asked if i would be able to switch my game system out and she told me NO. She told me my game system isn’t damaged the box just is. However when you purchase an item that’s very expensive like this one was you don’t want something damaged regardless if it’s “just the box”. I had to go through loops just to be accommodated and she was still very rude. I do not recommend in the cashiers own words “ our stock room is very small and cluttered so the boxes get smashed back there” i wouldn’t recommend getting high quality game systems from here since there “stock room is small and the boxes get smashed around”. I will not be coming back here for future purchases.

Experiencia negativa: They should have told me about the warranty. If you use it you can’t get a refund. Their refurbished controllers are not good. Wouldn’t recommend buying one from any GameStop.

Experiencia negativa: They literally lie about the computers not working to avoid trade ins. The only person who is willing to do with is slightly below average height dark skin guy with glasses, the others also always ignore details that result in lowering trade in Values for the trader. Go to 69th street staff and store is better

Experiencia fantástica: My go to store small but good atmosphere

Experiencia positiva: The people here are great

Experiencia fantástica: Great

Experiencia fantástica: Ok

Experiencia fantástica: The clerk was very helpful and willing to assist with my joystick and explain the prices

Experiencia fantástica: Hit or miss. On this day it was a hit. Cashier with the looney tunes jersey was awesome. She was kind and helpful.

Experiencia negativa: Guy at register had no interest in helping out a customer, barely looked the person in the eyes and was more focused on being on his phone than helping out customers. Terrible customer service from man at register, went in around 1pm

Experiencia fantástica: I went here about 3wks ago now to get a new controller after mine died. Nasir helped us and he was vry knowledgeable on both the additional games we asked about and for the type of controller that would be best. He rly went above and beyond to make our visit a success. We'll def be back!

Experiencia fantástica: Great place for my son

Experiencia fantástica: Awesome experience and employees are very respectful

Experiencia fantástica: Always nice, friendly, and helpful

Experiencia fantástica: I Love Gamestop!!!

Experiencia fantástica: Great

Experiencia fantástica: Been going here since i was in 3rd grade Im almost 21 excellent customer service and always had the games i came for

Experiencia fantástica: Always have games I love and staff very knowledgeable

Experiencia positiva: Overall good experience here. The sales associate was helpful and knowledgeable. Definitely worth shopping here for games

Experiencia fantástica: Great staff always push to fulfill your needs.

Experiencia fantástica: Great place to shop

Experiencia fantástica: Always got what I need . Staff very nice and helpful.

Experiencia fantástica: Not much to select, but a premium hang out sport

Experiencia fantástica: My son loves this store. I have to say it's pretty cool. He had seen several games. Will visit soon.

Experiencia fantástica: Nasir at 52 st store is the man great guy helped us out for or kids birthday presents 2 switches 2 games 2 screen protector he made sure we had everything we needed he is very knowledgeable of what you need. 52 st GameStop in phila pa He needs a raise

Experiencia fantástica: Nasty Nazz was the highlight of my visit. He was very patient, efficient, and friendly. He worked with me to find the best game possible for my niece and she loved it. So glad that good customer service still exists!

Experiencia positiva: Great selection but always a line because the workers are trying hard to sell insurance to everyone.

Experiencia fantástica: Friendly Staff And Very Knowledgeable In Their Profession

Experiencia fantástica: Very cool I like it when they speak to me like a human being not like a customer service person

Experiencia fantástica: Great customer service

Experiencia fantástica: staff are friendly helpful finding what you are looking for

Experiencia positiva: They got what you need.

Experiencia fantástica: My community

Experiencia negativa: They dont ever have anything at this location, but the staff was nice

Experiencia fantástica: Love this store!! ❤❤

Experiencia fantástica: Great place

Experiencia fantástica: Excellent Stop for Gamers

Experiencia negativa: One worker

Experiencia fantástica: Good service and they got the games

Experiencia positiva: They handled the ps5 web in store preorder very well.

Experiencia fantástica: Nice , and helpful staff, good sevice and clean store

Experiencia fantástica: Very helpful sophie was very sweet loved her attitude

Experiencia positiva: does anyone know if they are open

Experiencia fantástica: It's cool here I really can't complain I mean everytime I go there it's always pleasant so you know I appreciate that.

Experiencia fantástica: Customer Service was great! My issue was resolved in a timely manner

Experiencia positiva: Easy exchange no problem...

Experiencia fantástica: Love all GameStop's

Experiencia fantástica: Love the service. Guys really help you out

Experiencia fantástica: Love getting my games from there.

Experiencia fantástica: I'm a gamer so I love it

Experiencia fantástica: Staff is friendly and will actually help you decide on what you are looking for.

Experiencia fantástica: great deal on Saturday's and Wednesday's

Experiencia negativa: The cashier wouldn't take the time to find the item I reserved

Experiencia fantástica: Found the game I was looking for. The service people were knowledgeable.

Experiencia positiva: They took long to call us

Experiencia positiva: The guy behind the counter was not friendly or helpful

Experiencia fantástica: This GameStop is amazing it had everything I wanted it has great workers all of them is nice and professional this is the best game stop in philly and It always clean

Experiencia positiva: They had the Thanos statues that I was looking for which I could not find anywhere else. However, one of the statues were outside of its box. I really wish Gamestop wouldn't do that but that isn't exclusive to this particular store. The main issue that I had here was that the staff paid no mind to me. The guy was dealing with customers that just kept coming in back to back, and the lady was talking to some people (from what I presume to be customers). Then these two men came in and started talking to her leaving the other worker on register by himself. The guys looked like they may have been some higher ups because they both had on red shirts with black pants but no gamestop logo. I understand that it can get busy, but they should know better than to leave people walking or standing around without asking if they need assistance. I suggest that they hire more staff, or try to cut their conversations to a minimum when other customers are present. It's not like I was hiding from them. I stood there looking at the collectibles for almost 20 minutes before my presence was acknowledged.

Experiencia fantástica: Nice variety

Experiencia fantástica: I highly recommend this store.  Plenty of variety always in stock! Usually there's at least 2 people working which keeps everything moving at a great pace. Their store staff employees are friendly professional and courteous. Brook the manager is very accommodating. Brooke made me feel very welcome and special during my transaction at gamestop. Everything was working in a store and the store was very clean as well!

Experiencia fantástica: Great customer services and most of the time have all the games I want or look for.

Experiencia positiva: No complaints

Experiencia fantástica: Fabulous customer service and very helpful store always clean and reps on point and up to date with technology!

Experiencia fantástica: Love it

Experiencia positiva: One stop shopping for your needs

Experiencia positiva: Had what i was looking for just not very knowledgeable about anything else

Experiencia fantástica: Very good GameStop nice selection very very friendly staff always helpful what can I say all the GameStop's I usually visit have very very friendly and knowledgeable staff this is just another example of how GameStop runs their business and have informative employees I'll always be a lifelong customer to GameStop.

Experiencia positiva: Good service.

Experiencia fantástica: I love this store