GameStop

Positive experience: Hit or miss some things cool some things not so cool just depends

Fantastic experience: Awesome. Knowledgeable. Very fair pricing.

Positive experience: Could have gotten more money from the games I sold and the ones they didn't take

Fantastic experience: Staff it's exceptional at this location

Negative experience: Doesn’t know how to answer phones. Sold me a joy con charging stand that didn’t even come with the stand.

Fantastic experience: Good

Negative experience: I almost bought a Switch 2 from this location today, but the guy at the counter told me there was no Nintendo warranty, and I needed to buy a Game Stop warranty (which was $52 for only 1 year) in case there are any defects with the console. I looked it up and he was outright lying to me, there's is a 1 year manufacturer's warranty. I am very upset about being lied to and will now make this large purchase elsewhere.

Negative experience: Very surprised GameStop is still running, found a a game I actually wanted for once to go up and purchase for them to say it was priced wrong and the current price was an old price tag and changed it at the checkout, literally crazy.

Fantastic experience: Staff were so friendly and knowledgeable!

Negative experience: Don't get me wrong.I love gaming, but this gamestop.Mines will be in public library.Yeah, I don't recommend it.I would rather buy digital just saying no offense.I'm kidding.Yeah, there is a friend.I won't go there.

Fantastic experience: Great place has everything

Negative experience: This place LOVES Scalpers. It's clear whatever limits they place on scalping are in name only limits. Somehow sold out of a FREE promotional item in less than a day.

Negative experience: Sign says open 10am still closed at 10:34am Online says open at 10am also, should probably change your sign if you aren’t gonna follow correct hours

Fantastic experience: Hannah! You made my day. Thank you for being kind and helping with my slight issue! CHANCE!!! SHE ALREADY NEEDS A RAISE! she has the most respect and amazing customer service skills in that store. I have had countless issues with other employees there. But Hannah is perfect for that place!

Negative experience: This place is a joke the woman who helped my son was awful she was visibly annoyed as soon as we entered rolling her eyes being short for a place who deals with alot of kids it's crazy to me I understand everyone has bad days but you can tell her attitude is nothing new I will never go back

Positive experience: The young men were really nice

Negative experience: Gave me a faulty disc and acted inconvenienced when I was doing what they told me by coming back

Fantastic experience: I love my stuff

Negative experience: The store is fine but GameStop is useless for anyone who actually games and is broke. I have enough gift cards from my recent birthday to drown a horse with ZERO ways of to spending them on anything I actually want. So now I'm losing the money I was gifted because I'm not allowed to buy console currency, which as a game company is completely asinine. If I could give GameStop a zero star review I absolutely would.... Hell if negative stars were a thing, they'd be a -5.

Negative experience: I used to like this store but after today I will go elsewhere. I stood and waited an hour for a whole less e$5 price match, instead of looking on the phone trying to figure it out, just make it happen. After her partner says did you call Levi and ask, no not yet, that was the last straw. You could have called a manager and asked what to do, but instead I had enough and walked out the door empty handed. Mind you I have nearly $45 in credits I could have been using too but your refusal to just make the change from $15 and some change to $11 and some change you lost the sale all together. Good grief. I guess Huber Heights wants my money instead.

Negative experience: Bought a PS5 slim pro COD bundle, took it to get cleaned and I was informed the HDMI was replaced, mind you I bought the system brand new ( I have the receipt) horrible store and customer service. DONT SHOP AT THIS LOCATION.

Negative experience: I tried to trade in an old system and games but was told they don’t do console trade ins in the “last hour of the day” because they then have to “put it in a box” and that could be “tough” to do if other customers come in. I had arrived at 8:00 (the store closes at 9:00) and there were no other customers in the store so translation: the employee didn’t want to do any work. I had already driven 20 minutes out of my way (40 minutes round trip) to go to that location because of the type of console I was trading in and would have to do so again if I want to complete the trade in solely because the employee working tonight was lazy. I won’t be doing that nor will I be making any future purchases from this or any other Game Stop location.

Positive experience: Was there trading in a system and a few games. No one was in front of us and it took over an hour. Sad they took 50 bucks off a trade in bc I picked cash over store credit

Fantastic experience: I am so thankful GameStop is still around. Old games, new games, and get your used games. The staff is always friendly and helpful. I love going there and seeing all the games and toys. My daughter would buy out the store if she could.

Negative experience: Buy a new controller and a warranty and the controller stops in 6 months and they give u used equipment to replace even when you buy brand new equipment. This controller has scratches and food in the creases. But it does work. Nasty and won't be buying equipment here again.

Positive experience: Sometimes able to find good used games real cheap

Fantastic experience: Adam is awesome!!! He helped me out and answered all my questions!

Positive experience: Not the same as it used to be. still a good place to get whatever your gaming needs are.

Fantastic experience: I like the store they are well organized and very polite clean and very friendly they're pretty good people

Positive experience: There is a reason Game Stop is on it's last legs. Having beem a manager at retail for nearly 20 years I cannot believe how terrib customer service is in this store.

Negative experience: Worst GameStop I’ve ever experienced. Was told I couldn’t use my warranty on a purchase from three months ago. So I double checked at another store and the warranty actually was able to be used.

Positive experience: The staff are friendly and knowledgeable. When I was picking up my online order they were training a new hire so the process was a bit slower. He seemed to be catching on quickly. This store is clean and well stocked.

Fantastic experience: Shout out to the one guy working this location today. True pro.

Fantastic experience: This game stop is huge and has so much cool stuff. Love it.

Fantastic experience: Great employees there helpful and friendly.

Fantastic experience: Very nice employees and knowledgeable

Fantastic experience: Best customer service I've ever experienced in a retail environment. Shout out to the African-American gentleman that normally works there in the mornings. Wish I could recall his name but he deserves recognition for his customer service.

Fantastic experience: Did not have in stock what I was looking for. But staff was very friendly. Suggested other stores that would have what I was looking for for a birthday gift. Really appreciated that. Even gave me directions to the other stores.

Positive experience: It’s decent. it’s what you would expect for a GameStop honestly

Positive experience: Biggest game stop I’ve seen but the cashier was knew and I felt horrible for him. He needs more training. He was all alone and facing refunds phone buy backs and sales… it was a lot for a new guy alone and the store was busy.

Fantastic experience: I didn't realize that I could stop in here and return packages to WomenWithin

Negative experience: Scam of a place, sold me a used Xbox s, barley used it so I decided to return it. I never used the controller in the box as the buttons were sticky, now they're telling me they can't take the controller they gave to me when I bought it. Why sell me the controller if you won't take it back.

Negative experience: Getting this GameStop to answer their phone is like pulling teeth. I’m on day 2 of calling and no answer. This isn’t the first time this has happened either.

Fantastic experience: Rondel is a standup guy. Knows his stuff about games and transacts business with integrity and respect.

Fantastic experience: For me when it comes to game stop I window shop while people I hangout with buy things gotta have to shop.

Positive experience: Mostly helpful, understaffed. Clean, safe, bright, no bathroom.

Positive experience: Cool store! The staff was friendly and helpful. This location is a bit bigger than other stores and has a very decent selection of all things gamestop. The Funko Pop selection was nice as well. I am looking forward to visiting again in the near future.

Fantastic experience: This is a great location,employees are always friendly and helpful.

Fantastic experience: Best staff ever always welcome when I come in

Fantastic experience: Game stop is my #1 place to go for games and accessories

Positive experience: Clean store. Plenty of stock and merchandise available for purchase. Friendly and inviting staff. Tho the game selection was a little sparse to choose from.

Positive experience: Great GameStop experience. Seems like the folks there are more personable than others in the area

Positive experience: The gentleman working there is great with not only helping but customer service as well.

Fantastic experience: The dude that's always here is great always answers any questions I have and the stock is always what I'm looking for. Love having the physical games and their selection keeps me happy!

Fantastic experience: Picked up a Pre-Owned PS5 controller while they were such a good price. Gentlemen behind the counter was nice, I actually managed to beat my order by a minute, was handed a controller and left. Realized I hadn't checked the item and discovered that it hadn't been sent to their return center for cleaning and had a terrible smell. They apologized for the inconvenience and made sure to give me the best possible condition controller they could. 10/10 and will be back for any other needs.

Positive experience: It's ok. Friendly staff clean place but always out of stock on popular games

Positive experience: Great place, knowledgeable staff, still no PS5 stock.

Negative experience: This location is nothing more than a bunch of thieves. Sold them a phone for a gift card and the card was empty when I went to use it. Don't waste your time at this location go to a different gamestop.

Fantastic experience: Great place to buy new and used gamer products. Also if you have old controlers or accessories you may find they pay good price for them. Staff are very helpful and know what they are doing.

Fantastic experience: The staff was very helpful and professional. Had a great experience there.

Fantastic experience: Didn't purchase anything but this was our first trip to that gamestop (just moved into town) and the employee was super nice and the place was very clean and inviting. Will DEFINITELY be going back!!!

Fantastic experience: Nice little gamestop with friendly staff. Good variety of games and other merch and the staff isn't asking you a million questions when you walk in like other gamestops I've been to in the past.

Fantastic experience: Good service and decent price

Fantastic experience: Enjoy shopping there always they treat me like family eveytime go there

Positive experience: The store was great. I visited for a limited release item. People lined up outside for a couple hours. About an hour prior to acceded opening an employee came out and presented us with the rules for how things would go. It was very timely and fair. Definitely worth standing out in the cold. Once inside the process was pretty fast, but they limited the amount of customers in the store to 1 per register. That meant everyone else was out in the cold that much longer when they could have been inside shopping. Overall it was a great trip. Got what I wanted and more.

Negative experience: the salesman is lifting the call and says to hold the call and i waited for hours but no response at all finally i got irritated and cut the call after 1hr

Positive experience: I feel that store staff is kind helpful and considerate to the customers store is very clean and we'll stock the new and latest games and or partial equipment.

Fantastic experience: The gentleman working was great! Super friendly

Fantastic experience: Great location, friendly and knowledgeable employees, and It's a clean well stocked store.

Positive experience: Got a new Funko but was Broken in the box.

Fantastic experience: Always great customer service and selection

Fantastic experience: Went in to exchange a controller for Xbox 1. Fast service and answered all my questions.

Negative experience: don’t even bother calling!

Fantastic experience: Super nice staff, good selection, and fair prices for selling your old games

Fantastic experience: The employees were very helpful and they guided me on how to get my new controller.

Negative experience: Out of stock on everything we wanted even though display cases were out on the floor. Disappointing! Better run stores out there!

Positive experience: Always go in to check out the deals.

Positive experience: Nice place, however they do not care Xbox consoles.

Positive experience: Love the sales on games friendly service

Fantastic experience: Associats were friendly and helpful. Prices are quite reasonable.

Fantastic experience: Friendly knowledgeable guys always a pleasure to talk to

Negative experience: Went in to buy a controller and was told that the whole store has gone digital... Then why do you even have a store?

Fantastic experience: Clean store m, friendly staff with many options to choose from- Ps5, ps4, ps3, Xbox360, Xbox1, Xbox s, and switch.

Fantastic experience: Tim helped me pick out a game and accessories for my new system. Despite being busy, he was effective and kind. I live have this store in the neighborhood.

Negative experience: I've been a pro member since 2012 and this store made me never want to enter another gamestop, dont advertise pc games on your website and then not have it or make a big fuss when I come in to get a pc game. I had my phone grabbed out of my hand by an employee without my permission as well. Not a good experience and I've been trying to give this store a benefit of a doubt for the past year but this last experience was the last straw for me. Gamestop has lost yet another customer.

Fantastic experience: Broke my headset that was a refurbished unit. Was able to switch it out at no charge.

Fantastic experience: Employees are very knowledgeable and have a great professional attitude. I was very impressed with my visit.

Positive experience: The war was organized well but staff was horrible

Positive experience: They don't buy controllers anymore, apparently. Good store.

Fantastic experience: Friendly staff, good prices

Negative experience: I have literally called up there 3 times and no answer. This happens everytime I need to talk to someone... This wouldn't be a problem if Naomi was still there!

Fantastic experience: Great place! They had exactly what I needed for a great gaming experience!

Negative experience: I called to see if the store was still open and they said they were but the doors locked and they refused to let me in

Fantastic experience: Knowledgeable and friendly, great place to go if you need help finding something or just want to know more about a certain game.

Positive experience: Would have got 5 stars, but they only had one of my games.

Fantastic experience: Always a good time and the people are always do helpful

Fantastic experience: My favorite place for all my gaming needs!

Positive experience: 2/22/2020 this is the 2nd time that I've been to this Game Stop store. I was greeted as I walked in the store with a friendly hello. I thought that store was well organized and I could find what I was looking for pretty fast. However, the prices seem alittle bit high on the used games. The store did have lot the really good games. Please hit the (like) if you did. TY!

Fantastic experience: Very helpful staff. Especially when you walk in with a 3 and 5 year old that want games and you have no clue what to buy them that they'll be able to play lol

Fantastic experience: I gave this game stop location 5 stars because the staff here are some of the friendly, most professional and helpful game stop employees, and I always try to go to this location, even if it's our of way.