GameStop

Positive experience: This game stop has made a weird choice. It has shoved most everything not card related into the back corner. It now has tables where merchandise should be. It literally looks like it’s going out of business. It’s so uninviting from the outside you just walk by not giving it a second thought. Used to buy collectibles here. I just order them off Amazon or elsewhere. It’s ridiculously hard to shop with everything shoved in a corner.

Fantastic experience: Today was momma and son day and my son had a good week at school so we went to his favorite store. Always welcoming and friendly plus they work hard to find something that they don't carry at that moment.

Negative experience: Service was pretty bad with employees that were incredibly rude. I asked them about a recommendation for a game for my girlfriend with a certain criteria. They suggested something that's exactly the opposite of what we asked for just to be mean. I absolutely do not recommend going to the store

Negative experience: Went in, asked about the price of some headphones and rather than tell me the price the person said “we don’t have any” then I asked if I could go to the other side of a glass case and got a “…yea…” in a rude and unnecessary manner. That’s just terrible customer service, she didn’t seem like she wanted to help me or even be there. I get it, it’s your job to be there, but I wasn’t asking the world of you.

Fantastic experience: Alex at GameStop was amazing! He was funny, super knowledgeable, and incredibly accommodating. He made the whole experience easy and enjoyable, answered all my questions, and clearly knows his stuff. Customer service like that makes a big difference definitely deserves the 5 stars!

Fantastic experience: Haven't been in a GameStop for some time, but I'll tell you Alex at the GameStop in the Fairfield Mall was very knowledgeable, courteous, accommodating and hilarious. So much so I tried to tip him 20 bucks but he informed me they weren't allowed to take tips, but he would have earned that along with all of my future business! I'll definitely be coming back to get help from him again.

Fantastic experience: Staff were knowledgeable and helpful. Store was well stocked. Found everything i was looking for and then some.

Fantastic experience: Fantastic experience, great prices, amazing staff. Super helpful and nice. I highly recommend this GameStop location

Fantastic experience: Best GameStop employees ever.

Fantastic experience: It was awesome

Fantastic experience: I had the fortunate experience of coming by this location today. I was met by Tyler who was friendly and helpful. I went to pickup a specific game that the app said had 1 in stock. Tyler looked everywhere for it, checking to see even if it was misplaced, and couldn't find it. I mentioned a separate transaction I had with another employee the same week, because in the previous transaction I had grabbed the game to buy it and decided to put it off ultimately. Tyler went so far for me as to lookup the transaction for me and contact the other team member to see if the other member had placed the game aside for me. While in the end, the game was not found, I was very impressed with his customer service and very appreciative of it. Tyler even printed off a listing of other gamestops in the area that had the game. He is an awesome employee and I am so thankful for his help that day. With employees like Tyler, I will continue to shop at this Gamestop for as long as I am in the area!

Fantastic experience: Came in to possibly look into a newer Xbox, and was not disappointed. Was helped out by Reece and he was very kind, polite and patient. Answered all of our questions and if I ever needed to go back I’m hoping he’s there to be the GOAT. Reece will definitely be a reason I’m coming back to GameStop again

Fantastic experience: I cannot say enough to praise this store or their employees as highly as they deserve. I brought in THREE old systems and like 20 games to trade in, some of the systems being very old and requiring knowledge of the system’s workings and how to navigate the complex trade in system to make this large transaction work. It required at least 2 hours of attention while also handling a large rush at the store at the same time. All 5 employees were knowledgeable, kind, efficient, and worked together seamlessly to handle it all. They made sure to get me maximum trade in value, and were enthusiastic and so much fun to be with even though they were working hard. As a long time gamer and customer of the store, I was really impressed because it is not uncommon to have a good employee experience, but what isn’t usual is having ALL FIVE members of the team work together so well and be equally amazing. Devin, Fable, Corbin, Reese, and the manager Alex were all rockstars. I hope there is some way corporate can reward these amazing humans and the Fairfield Commons store. I am a GameStop Customer for life.

Positive experience: Needs better selection but really nice employees

Fantastic experience: Was nice very .. definitely for me to be a woman they were nice and nice wasn’t trying to have me buying everything at once

Negative experience: I was disappointed about the situation because their Credit Card machine was messed Up and they said that It's Out Dated and I had to go back and forth to try getting my Receipt and it took about 20 minutes GAME STOP please give the Fairfield Commons Mall a New System

Negative experience: really weird interaction with the cashier. was going to buy two $25 robux gift cards for my siblings for christmas. as i get to the cashier he tells me a weird story about how he can't sell me the gift cards because a grandma called about someone being held hostage and the only way she can figure out the situation was buying all the gift cards. i could tell he was making up a bs story on the go. it was awkward and i ended up leaving with no gift cards since the cashier didn't stop me telling me he was joking and i could buy the cards. really unprofessional and he could've easily made a $50 sale but decided to joke around instead. had to go to FYE to buy the gift cards.

Negative experience: new guy gave me the wrong disk and no employee even helped him, tried to make me drive back 45 minutes to exchange the disk for a $15 game

Negative experience: False advertisement

Positive experience: Just like most GameStop locations. The employee was on their phone and did not greet me. The store was clean and well-organized.

Fantastic experience: Best gamestop employee's I've run into

Negative experience: I won’t give the store a 1 star review for the reason of the employee but will still give it 2. I was in the mall and got the phone call Trump was shot, and then went into Game Stop looking around and hear another customer share the new to the employee. The employee with no discretion asks what the big deal is and compares it to a soccer player being shot. He was also condescending to the guy trying to share the news. Yes, we have freedom of speech but we have the obligation to use it with wisdom, respect, and professional. I don’t hold this against the store but do request it take action in training it’s employees in how the speak.

Negative experience: Could do better with the managers attitude and employees customer service ethics, last time I went manager was on a important phone call I guess and he was the only one available and walking around the store go up ask something and he said "your going to have to give me a minute I have more important stuff I'm doing right now" nice guy right?

Negative experience: usually have a decent experience here but came in with a friend today and the employee behind the counter with glasses exclaimed about how shocked he was that there were "females" in the store. definitely not helping the stereotype out and as a woman it makes me uncomfortable to shop here. i can understand that this is some people's way of joking but it's not appropriate at work. comments like this do not make customers feel welcome.

Fantastic experience: Our experience here was amazing! Mr. Alex was at the register and he knew his stuff. He was training a new employee who was assisting us in trade ins and a new purchase. Mr. Alex was so kind and quick and efficient even though the store was in rush hour very busy with customers. 10/10 recommend.

Positive experience: The selection was decent but the staff wasn't very helpful. Walked around the small store for a good 15 min, and I didn't get asked if I needed help at all. Guess the employees were too busy to acknowledge potential customers.

Negative experience: Alex is rude. Hung up on me when I called about a problem. He should not be a manager. James added pro plan to my order without asking. They sell used junk. I will never shop here again.

Fantastic experience: Love game stop it has Vr trackers that i couldn't find online there and other games!

Fantastic experience: Helpful staff and quick service!

Negative experience: Average at best with selection

Negative experience: Poor customer service and they tend to not know what they're talking about, thus giving out false info to customers.

Negative experience: Inattentive, uninterested staff and mislabeled signs for nonexistent sales means a poorly run location that you should not bother visiting. If you're looking for a sale on games, you're better off trying Best Buy or even the online console stores. This location deserves to be shut down sooner than later. Just remember, they "do recommend you buy the protection on the video game disc" because...well, there it is.

Positive experience: Was crowded and hot, has a little less of the merchandise options than the game stop on Bechtle Ave in Springfield

Negative experience: I was just in the store and the second we walked in I’m going to guess he was a manager Alex was threatening to fire this girl Kristina over literally nothing and it was really disgusting to see

Fantastic experience: The guy was training a new worker and he was very friendly to them and us. Nothing outstanding about this gamestop but nothing wrong with it either. I would go back to it if I'm in the area.

Negative experience: I had the worst experience trying to return a chair I purchased here. When I bought it they told me I could return it and when I tired I was met with tons and tons of excuses by the manager saying he can’t return it. It wasn’t until I called and filed a escalation case with the call center did they even care. After about a week of him trying to wait out my return policy I got it returned. I had to call as many stores as I could and they all told me I could Return it

Positive experience: Great place for gamers

Positive experience: Long lines and not many workers. Only one employee working the register and assisting customers...

Fantastic experience: They are very knowledgeable and Chris was amazing

Fantastic experience: My neighborhood Game Stop. Like this place inside the Fairfield Commons Mall. The team is great. Very quick service. Helpful to get you what you need.

Negative experience: It's clean and has a good variety of stuff but the employees are irritating and push promotions way to hard if I say no it means no and they don't understand that. I honestly don't come in anymore because of it and best buy has been better in the gaming department anyhow .

Negative experience: Rude people work there

Positive experience: Says it opens at 10:00 to lazy to change time on Google maps

Positive experience: Very busy, and only one guy working was just talking away!

Negative experience: Poor customer service experience. Both cashiers talking to one guy about madden for well over 10 minutes

Positive experience: I would not recommend selling games here. I sold eight working xbox 1 games here and only got $17. I was really disopointed because those games are worth more than that. It would have been better to sell them online then sell there. Besides that the person at the counter was nice and I have no more complaints then that.

Fantastic experience: Super helpful. Great selection

Fantastic experience: Great customer service

Positive experience: There are never enough workers line always takes forever even if its 3 people. They are so busy pushing pramotions and trying to get you to sign up for stuff they loose money by taking sooo long. Theres been multiple times ive not gotten anything here because of those things. Point is less pusing of the pramotions because its annoying and get more workers or train the 1 working to be faster because its insane to wait 20+ mins with 2 people in front of you with 1 or 2 items each i mean come on gamestop get it together.

Positive experience: Collectibles are good. Games are dying out. UPDATE 2022: Not much has changed. Same old Gamestop.

Fantastic experience: Good

Negative experience: Doesn’t open until 11. Change your times!

Fantastic experience: One stop for all ur need for games..

Fantastic experience: The new team here is great. The last time I was in, the assistant manager, Chris, was wonderful to deal with. I think he’s much more friendly and personable than a lot of the staff I’ve seen come through this store over the years. I hope the company appreciates him and treats him well. My experiences there in the last couple of months have been much better than before. I’ve also found the store to be much less disheveled, which I’m sure is difficult to keep up on with it being at the mall.

Negative experience: this gamestop used to be good, but the attitude of the staff has turned my family off of this store specifically. also, they haven’t notified us about preorders 3 separate times. when we tried to get it figured out, the manager told us we were lying and that we were notified. just drive the extra few minutes to the huber location because the store is bigger and the staff doesn’t try to argue with you.

Negative experience: Customer service is trash, I understand that some of the employees may be socially awkward but I mean you work in customer service. It is literally your job to handle the customer and start a light conversation with them when handling them at the counter, not stand there with 2 other employees and stare at me like I am the worst person in the world because you had to stop your conversation. Oh me so so sorry.

Negative experience: I Bought an xbox series s 3 days ago purchased 2 games and now I'm locked out of my xbox series s with no way back in and out off 375.00 great news for me! Can an xbox accoiciate give me some answers? This is under warranty!

Fantastic experience: The store manager Brandon was extremely helpful today when we had to take PlayStation gift cards back because another store had tore off the redeem codes because they thought it was a security sensor.

Fantastic experience: Not too crowded and had the games I was looking for in stock. Also found a new headset here for all gaming systems.

Fantastic experience: Love the games and items

Fantastic experience: The GameStop in the mall is always more fun to go to. A little more selection and less busy than the standalone store. Can’t wait to see the new changes coming with the big shakeups in the executive team. Exciting times coming!

Negative experience: I just wanted to shop, not be met with a high pressure salesman who doesn't understand no.

Fantastic experience: Helpful staff and has a nice little variety of merchandise

Negative experience: I ordered a controller to be shipped to my home because they had none in stock at the store itself and was told I could expect it in 4-6 days only to later find out it was going to be 14+ days. I called the store (Fairfield mall beaver creek Ohio location) and the manager was very unsympathetic about the issue and basically told me not only could nothing be done about the issue itself but that in no way could I be given anything as restitution as well. I absolutely would not give this location your business. They do not care about the customer.

Fantastic experience: As far as GameStops go, the one inside the Mall at Fairfield Coomons is a good one. It's bigger than the average store, and I find the way they have it laid out makes it much easier to see everything they have. Which makes it easier to find what you're looking for, too. I'm not sure if the prices are much more expensive than the average store- it seemed close to non-mall prices.

Fantastic experience: Love this one

Fantastic experience: Sell video game items here

Negative experience: SUPER pushy with the protection plan. Literally said no 10 times. Trash. Never had a good experience either, throughout all of the years going here.

Fantastic experience: I walked by

Positive experience: Might not have all in stock but good service

Fantastic experience: Bro this one is way cooler than mine in Youngstown

Fantastic experience: Have what you want

Fantastic experience: Great service

Negative experience: Very limited selection on nearly everything in the store, hopefully inventory can get back up soon and make gamestop worth visiting again.

Negative experience: They have cases for games on display that they don’t physically have in stock. Terribly misleading and a waste of time. I will gladly spend my money elsewhere moving forward.

Positive experience: Going downhill

Fantastic experience: Nice and large, friendly staff

Fantastic experience: The Gamestop at the Fairfield Mall is a life saver the staff are far more engaging then the stores around my area

Negative experience: They display empty cases of games they don't even have stock of.

Positive experience: Staff is typical of GameStop; ie friendly geeks that'll talk shop about Star Wars, anime, funko, etc. Store is usually not busy, but always looks "run through"|disheveled. One of the larger GameStop's, you can usually find what you need, however no GameStop rivals the Dayton Mall store.

Positive experience: Went in for an online order pick up.

Fantastic experience: Had ms. Pacman. 10/10 would play again.

Fantastic experience: Nice knowledgeable employees

Fantastic experience: I bought a new controller and headset. They're working perfectly.

Positive experience: Very helpful and friendly staff

Fantastic experience: I had called the store before my arrival with a specific product in mind. Kavan answered the phone and listened and understood what I was looking for, and checked store stock to make sure he had it. When I came into the store, Kavan provided fast, friendly and efficient service.

Negative experience: Didn't have anything that I was wanting and looking for. Wish there was more variety in the type of games for different systems, instead of 3 systems and those games.

Negative experience: Bought a ps4 madden 20, 2k20, cant play any of my other games only can play 2k20 I'm very upset after spending 400 dollars period.

Fantastic experience: Great help and a great selection

Positive experience: Came to buy the boyfriend a new PS4 controller and called beforehand and the guy was SUPER SUPER helpful. Esp since I dont have a clue about PS4 or any game system PERIOD. I was able to get in there grab what I wanted and they offer 1yr warranties on used and brand new controllers, which was surprising to me.

Positive experience: Nice store. Helpful employee. Just a bit pricey.

Fantastic experience: They have video games here. If you like video games you should buy them here. If you're looking for car parts this is not the place to go because they don't sell car parts here.

Negative experience: Talked me into getting more games due to a sale but then there was really no sale. So when we picked a different game...they didn't really have it. Still spent 400 i feel like I should have gotten a discount for the hassle

Negative experience: The staff was rude and they was more worried about talking on their phones than helping customers.. I won't be going back to this location

Fantastic experience: Staff were funny and talk to you

Positive experience: Not a very good stock

Fantastic experience: Great place

Positive experience: Ok i guess

Positive experience: Many previously enjoyed and brand new games. Collections varied from N64 to Switch. Have several game card ready for Gameboy and NDS

Positive experience: Still waiting for the "mom bench". I spend SO MUCH $$$ here, they should have a bench for mothers to sit and wait for their kids to stop drooling... Just sayin'! Staff is knowledgeable and friendly.