GameStop

Fantastic experience: Sold some PSA graded cards and got paid via Venmo. You can see on their website what the trade-in values are and the end payment was accurate.

Positive experience: Sold games to them nice

Negative experience: If I could leave 0 stars, I would. The manager is the most unorganized, rude and unprofessional staff member they have. Store opens at 11 in Fridays, he didnt open the doors until 1106. This happens often. ZERO for customer service. Zero for store experience. Zero for helpfulness. And the store always stinks.

Fantastic experience: Great staff alot of switch games used and new

Negative experience: Came into GameStop to sell my ps4 since the kids got ps5”s for Christmas. Staff member was a complete jerk the entire time. Slamming stuff down on the counter.Then went on to talk shit about the customer before us implying she stole the games she traded in. Old man in the Zelda shirt needs to be trained on customer service. Maybe you should consider hiring more staff so he isn’t left alone with customers

Negative experience: Sign said open, doors where locked. Then noticed a sign on the door said went to break at 6:46pm be back at 7:13pm. Business doesnt close til 8pm.

Negative experience: Prices suck!!!

Negative experience: Joe the store manager is a tyrant. He’s hateful to customers and employees. He loves to try and force customers to buy pro memberships and if you refuse he is immature and belittles customers. We’ve watched him flat out ignore customers asking him questions. He refuses to give service to anyone who won’t give him the numbers he needs and forces other people to do it. Little boy, you are working at GameStop and think you’re better than other people? We will never shop at this location or the Hoke Road because he manages both but he needs to be managing his account info with unemployment! Fire him because he’s evidently harassing customers, employees, and you have got to be losing thousands of dollars in profit if that is how he is leading the store. If he was my employee he would get removed asap! You’d think if he was a store manager he would have learned a long time ago how to control his emotions and not abuse people around him! FIRE JOE. He’s a liability!

Fantastic experience: Good people

Fantastic experience: My grandson loves this store. He wanted a game and the store employee was super courteous and talked to him like he was a grownup. Highly impressed.

Negative experience: Went in to pick up my preorder for Mario Party Jamboree today, since my husband had to work third and then I first and we have kids or I would have been there at release at midnight Thursday. Anyways, preordered this game back when I preordered the Switch 2, only to come in and be told the preorder was for the extension pack and not the game that I ordered and they do not have any in stock. Don’t know when they will have a copy in. As soon as I entered I was greeted from the cash register in the back and talked to from there about what I was looking for and if I need help. Two employees and you can’t walk out to me and greet me and speak to me and instead holler across the store while I’m looking at specific things and expect me to holler back. Next, you do nothing to rectify the situation…I only am buying this game hard copy because I want to use my rewards. And just irritating that customer service today is out the window. No effort to seek it out at other stores for me and hold it so I can go pick up because I would have paid and no apology and just no desire to rectify the situation. So, I’m out after my pro membership ends next round and will purchase my games and consoles elsewhere after this. I already chalked it up they didn’t have my donkey Kong preorder as I got it electronically snd love it.

Fantastic experience: I had a great experience here. I just wanted to buy a few packs of football cards, which they had. I pulled a few good cards and I also became a pro member. Saved some money and got a free email notifying me when the switch 2 comes out. I'll be back to buy some more cards!

Negative experience: Id give this place half a star if I could but I can't I won't be coming back here sold my gaming console they wouldn't give me cash I got forced to take a gift card thats supposed to work any where that takes master card I could pull the money off it at a ATM it wouldn't come back they won't do anything they won't give me my stuff back when I was really only selling it so I could eat tonight I didn't get no money for this the card it junk and will not work iv tried two different ATMs multiple times this money was for my dinner tonight the only way I was gonna be able to eat tonight and I'm diabetic and I don't get to eat anything at all tonight so I will be calling corporate

Negative experience: Came in and asked clerk if they price matched. He said yes but I have to email my district manager for approval. Waited 15 minutes patiently and clerk finally got a response saying we can do it. Great! Then proceeded to tell me they only price match if you’re a pro member? Rip off and another example of why the company is dying.

Negative experience: GameStop accepted my money for a preorder online two months ago, and when the game launches it doesn't ship until the day *after* launch. To make matters worse I can't take my order to be fulfilled at a local store. Thanks GameStop for ruing launch day for me. I'll be returning my unopened game to this location and buying the game elsewhere. My recommendation: never preorder a game here!

Negative experience: The employees do not answer the phone even after you wait a few mins. I experienced this when I called the store while in their parking lot. I seen staff ignore the call while doing nothing.

Negative experience: This place is a SHAM!! They DO NOT stand by their warranties at all.. Purchased a controller for my boys and a little over 2 months later it just stopped working.. I didnt have a receipt but showed them a receipt on my bank statement and they still wouldnt award it.. I said how is it possible you cant find a receipt in your system but I can show you the bank statement and store number?? I honestly wish I could give this place 0 stars because thats what they truly deserve.. Very sad

Positive experience: Prices on used ps4 remotes to high. Customer service was great

Positive experience: The staff is usually helpful but not always friendly.

Negative experience: I bought my son a lot of gift cards for game stop and we are signed up for the points program as well but when we went the other day he was going to buy some playstation play store cards with the gamestop gift card but they said that is not allowed and u cant use your monthly 5$ towards a playstation play store card either but you used to be able to. How can u buy a gamestop gift card but cant buy everything in the store?

Fantastic experience: Always good people very knowledgeable

Negative experience: I’ve called numerous times over several days and they do not answer the phone if their lives depended on it

Positive experience: Went in for 1 thing got out in 10 mins

Negative experience: I have been actually to 2 different ones several times this week. Way to many this month. All because I am not getting controllers. Bow have to go back again. I don't think its right that my son can't do stuff that I spend lot money on. And to keep having issues so it cost gas my kids happiness. Very disappointed

Negative experience: Employee of store is rude, he looked particularly older

Fantastic experience: Great store Great prices

Negative experience: empty dumpster fire of a store. barely anything in stock and nothing new

Negative experience: Never went to game stop

Negative experience: I would give this location 0 stars if I could. Absolutely the worst GameStop I have ever dealt with in my opinion. The workers are unprofessional and down right ignorant I have literally tried to call this location 30 times just to find out some information about buying Rocksmith 2014 remastered for the PS4 for his birthday coming up since he just started learning to play guitar. The first few times the phone just rang then stopped automatically. The next few times whomever it was answered the phone and immediately put me on mute for a solid 2 minutes. Then I tried again a couple more times only to reach a busy signal. Then there were a couple of times whoever was on the other end just answered and immediately hung up the phone. I feel that is very unprofessional and childish. I can understand being busy but at least have the common curiosity to answer the phone. I will honestly never shop there again. To be perfectly honest I think all people who are currently working 1st shift should be fired for being that rude, childish and extremely unprofessional especially with someone who is trying to be a good customer by supporting your business and buying your products. I don't deserve to be disrespected for no reason. I even attached a screen shot of how many times I've tried to call you guys just for some information so I did not have to waste time and gas to drive all the way there and you guys not have it. That's part of your job to at least support your customers with information.

Fantastic experience: Friendly staff, convenient location. Knowledgeable employees always help me find anything I need and give advice on new titles.

Positive experience: Very nice friendly staff.

Negative experience: Rude, no other customers in the store and couldn't even say hello or greet me in any fashion. Never once acknowledged my existence. Acted as if they didn't want to even be there. Only time I was spoke to, was when I was told the total of my order. (Joseph was the person there)

Fantastic experience: Great service

Positive experience: Stores average but people are nice

Positive experience: Got some games they helped out greatly appreciated it

Negative experience: Just disappointment after disappoint, especially with this location, instead of fixing my problem they rushed me and now it's turned into $120 of disappointment. Going all digital at this point so I never have to deal this place again.

Negative experience: Customer Service is trash at this specific location.

Fantastic experience: As always these nerds knew exactly what I needed and wanted... friggin total pleasure to have went in and been so thoroughly taught about my issues and problems with my xbox, new games and even ordered a gaming chair... like how about that customer service and knowledge paying off.... made my in home gaming experience better than ever...

Negative experience: Employees are not knowledgeable I drove 45 minutes to the store because I was told they had item in stock when the item was not correct !

Positive experience: Great service. Effective.

Fantastic experience: This particular GameStop is my go to store in the area. I'm a regular customer up here because the staff is always really kind and cool. They always help me to get the most bang for my buck on things whenever I buy or sell to them. On some occasions, I'll go in just to ask for a recommendation on what I should play next and they're always more than happy to take the time to help me figure out what I want. The only thing I'd like to see them improve on is their selection of trading card products. They always have a few packs of Pokemon, and Magic: The Gathering cards on hand, but it tends to be limited to just a few recent set releases. If they could get some more variety in from their suppliers, I'd be extremely happy. All in all, I would highly recommend this particular store over many of the others in the Dayton area.

Fantastic experience: Great staff

Positive experience: It's GameStop... You know what you're getting. Hit or miss on customer service, depending on location/day of the week, same goes for game selection. Lots of Pokemon cards, and Funko stuff, if you're into that tho.

Fantastic experience: Knowledgeable and Helpful staff.

Fantastic experience: Always a great visit here

Fantastic experience: Springfield Store didn't have my Pre-Order, yet every other store did get theirs. Refused to talk to me about! This Store Manager went above an beyond to make sure I had a good Gaming Experience. Thank You!!!

Negative experience: Anybody reading this make sure you check prices online before you buy...online has botw for 37.99(gamestopwebsite) but they sale inside for 59.99 they will give u your money back but its just the thing that if I didn't know its was only 37.99 online they would of just let me walk out paying 59.99they didn't even mention anything..so just check online 1st because they have been over charging everyone that doesn't games inside don't match prices on their store website

Fantastic experience: Love the guys there. Sad that the Elite Pro is going away.

Negative experience: Weighs pokemon booster packs….buyer beware!

Negative experience: Horrible customer service received a gift card for Christmas for gamestop called to check the balance to make sure money was there but was then told by gamestop they couldn't use the gift card because it had to many digits in the pin ‍♀️ the manager was no help he just stood there. Whatever right

Positive experience: Great customer service. Even though I wasn't able to trade-in my Xbox because I didn't have a wireless controller the gentleman that helped me did a exceptional job.

Fantastic experience: They got game y'all!!!

Fantastic experience: I traded in 2 consoles recently and got a good value for them. Friendly staff and a nice selection of not just games but keyboards, computer mice, headsets, toys and collectibles, board games, etc.

Fantastic experience: I love this store. I usually buy out all the pokemon cards at this location. Customer service is cool too.

Fantastic experience: Got a Playstation 4 delivered to my house in about 4 days. Good price too.

Positive experience: Great experience wonderful customer service

Fantastic experience: Great customer service and knowledgeable staff!

Fantastic experience: Always great and helpful people there

Positive experience: The staff were helpful and friendly, as has been the case with every gamestop I've ever been to.

Fantastic experience: Baby finally got what he wanted

Fantastic experience: 'll

Fantastic experience: Friendly and helpful staff

Fantastic experience: For a gamestop this is a good location. The regular employee who is normally in there (maybe manager) is usually friendly. They also recently updated the store and it's quite modern

Fantastic experience: Me, my husband, and my 2 year old had a super awesome person tonight at GameStop. Best ever. He treated us with the up most respect ever. He helped us with what we needed and even had us get a screen protector. He was just so amazing at his job. I cannot remember his name. But he was awesome

Positive experience: They had the items I needed and was prompt on the service.

Fantastic experience: Very knowledgeable

Positive experience: Didn't have anything I was looking for but the staff seemed nice.

Negative experience: Black Friday morning wouldn't sell you a ps5 or Xbox x unless you purchased a warranty, game, or accessories.

Negative experience: They are very rude and unprofessional I'm talking about they assistant manager

Negative experience: The experience I had tonight is absolutely unacceptable. I bought the ocean blue controller in January along with the one-year warranty. I just took it in to have it replaced and they basically told me they could not except the warranty and couldn’t replace it without me paying extra money even though I already paid the extra $10 for the warranty in January. I had the receipt and sticker. I then call the Huber Heights location and they told me that there shouldn’t be any problem since I had everything and to come up there and they would take care of me. So now I have to drive 15 mins out of the way. Never again will I shop here or recommend to anyone. Been spending money with this company for 20 years. I will never spend another penny with them again.

Negative experience: This GameStop has pooor customer service I highly do not recommend this GameStop to no one ‼️

Negative experience: I'm only giving 2 stars because this is the only game store in my area. The store is poorly stocked, selections are limited and that's IF they even have what we're looking for. A month ago, I tried to exchange 2 controllers, they literally had 1 controller for my console and it wasn't even the same kind as what I needed to exchange. They offered to take our number and call us when another controller came in.... guess what? We're still waiting on that call, and yes we have followed up Unfortunately, having a good customer service experience is very rare, most of the time no one answers the phone or it rings more than 10 times before anyone answers at all. Poor customer service is normal for this store too, the associates seem annoyed or irritated when you try to ask questions, they're just very rude. Then again,, maybe it's part of the company's business plan, the standard poor customer service does make me appreciate the 2 good experiences I've had.

Negative experience: Totally wrong how they handled the PS5 preorders! Will never ever go back to Gamestop!!!!!!!!!

Negative experience: I would not shop at this location. They are holding preorder ps5 for employee and friends. And also said they are not using the sign up list. SMH!!! VERY UNPROFESSIONAL

Fantastic experience: Awesome customer service...there's this cool older guy...wish I knew his name...

Negative experience: Most rude employees I've ever encountered ill drive out my way rather then go here ever again.

Positive experience: Out of some hardware through no fault of theirs. Good service and fallowing safe practices.

Negative experience: EMPLOYEES HERE ARE RUDE AF. YOU ASK A QUESTION AND THEY CUT YOU OFF BEFORE YOU FINISH. THEN THEY ACT AS THOUGH THEY ARE IN THE RIGHT FOR HOW THEY HAVE CONDUCT THEMSELVES. I RATHER DRIVE ALL THE WAY TO THE DAYTON MALL GAME STOP THEN GO TO THIS ONE. (MIND YOU THE YORK COMMONS IS ABOUT 5 MINUTES FROM ME, BUT DAYTON MALL IS A WHOLE 20 MINUTES) HOWEVER I RATHER TAKE THE DRIVE AND BE TREATED WITH DECENCY THAN IGNORANCE. IDK IF COVID-19 RUFFLED SOME FEATHERS BUT THEY NEED TO GET THEIR ACT TOGETHER

Positive experience: It needed a really deep clean

Negative experience: I ordered a game still haven’t got the confirmation email or game but they took my money this was almost a week ago

Negative experience: Negative employees! So This particular GameStop has always been a easy hop n skip due to multiple stores in the vicinity, BUT as of late the employees and customer service has fallen off big time! Two months ago I purchased a Super Nintendo with the warranty only to return it due to the console having issues and the employee didn’t want to pay back the $10.00 warranty. He argued instead of showing transparency or professionalism. I vowed to stop going there. Then I heard MKT 11 had the ultimate edition to upload all of the characters for the PS4 so I ran into GameStop to grab it only to be played out of another $39.00 for a game that was $40.00 brand new? The employee talked me into buying the $39.00 dlc but neglected to tell me that I needed to have the PlayStation pass to play with the new characters I was livid! So I rushed back and pointed out the facts and the manager rudely said that I couldn’t get my money back and I explained that the employee didn’t explain to me how it worked! I have had enough of the bias from the area and the store in general at this point! Englewood GameStop is way better!

Fantastic experience: Awesome

Fantastic experience: I ALWAYS FIND WAT I WANT & THE STAFF IS VERY KNOWLEDGEABLE

Fantastic experience: Games

Negative experience: Its game stop, overpriced theives

Fantastic experience: All love

Negative experience: I purchased a Wii from these guys and it lasted about 2 days. They are all about selling you a protection plan.

Fantastic experience: Always friendly! Everything question I have they can answer!

Fantastic experience: Real nice employee

Fantastic experience: El lugar favoritas de mis hijos

Fantastic experience: My Son Luvs this place They have wt u need and very nice customer service also

Negative experience: No one ever answers the phone they just sit and let the phone ring customer service is terrible at this location

Negative experience: Meh

Negative experience: Ebay so much cheaper

Fantastic experience: Very nice people there

Fantastic experience: Great as always. The staff has the knowledge to help us with getting everything together for a travel kit. And had first-hand experience with it as well. And they are always friendly too. As always, take a stop by GameStop!

Positive experience: Friendly staff

Positive experience: Dame as all other gamestop's

Fantastic experience: I stopped and got a game...or two.

Negative experience: Thry never have what i need