GameStop

Fantastic experience: Amazing customer service! Employee was very friendly, knowledgeable, and helpful. Good selection.

Negative experience: I got what I need I like alot of games I do and some trinkets. I myself also recommend GameStop to the community and this one is the main one I go to and they are nice in there Just went back again bought a headset haven't used it got it new and it was a defect couldn't even do warranty without paying for it and they said I cant return due to the product being opened it was less then 15 days too. company never going back! I'll take my money else where recipe,box and and everything together.

Fantastic experience: Jason here is the most knowledgeable person and is always helpful!

Positive experience: I’m a old gamer from the original pong days still love games it’s a great past time

Positive experience: Need more workers

Negative experience: Went to browse while there found a shirt that was on the clearance rack with a sign that said all funco pops and shirts $5 after picking a shirt and taking it to the counter it rang up $20 something I proceeded to tell the employee that it was wrong and the sign said otherwise he went and checked the sign then grabbed his manager for them to come out and say that shit doesn't count because it doesn't have a clearance tag I showed him the location the shirt came from with the sign next to them proving him otherwise and instead of a polite refusal or explanation on why it's not on clearance he proceeds to tell me will there are a thousand shirt on that rack not on clearance so I left without making a purchase looked to me like false advertisement as well as the manager needs to go back through customer service training before he should be allowed to continue running a business no wonder GameStop was tanking and insider trading was the only thing that saved the company temporarily

Positive experience: Good atmosphere. Good staff, but poor location.

Positive experience: Worker was very helpful

Fantastic experience: always a great trip. loved stopping in on date night to check out the baubles!!!

Negative experience: Today I got my money stolen by Clerk. I bought a year on my controller for my Xbox one. Only been a month ago when I bought year. I came in 02/21/25 today because of my controller was defected. Took it back to get another one. And 064528 Jason the Clerk asked me to renew the new year on the new controller. Thought whenever you buy a warranty you exchange to a new controller .. I guess not

Fantastic experience: Great customer service and very helpful! They gave us a good price for our old Xbox and controllers! They have a wide selection of games, controllers, etc. will be going back for sure!

Negative experience: Sells trash for lots of money and is never open when it's supposed to be

Fantastic experience: Neat store very well kept. Service was awesome, very helpful and kind

Fantastic experience: They forgot my game! It's always nice in here!

Fantastic experience: They have games. I like games. Since GameStop has games, that means I like GameStop.

Fantastic experience: Love this place it's amazing I come here everyday or every week and buy stuff the employees are amazing and I am friends with one of them I also remember when I sat in line for the PS5 and had good memories I recommend this place for everyone

Fantastic experience: Waiting for PS5 to come down in price. Nice clean shop. Friendly people.

Positive experience: Nice just to go and look around

Fantastic experience: This is our favorite store .. It's always a delight to see Cove in the store .He's always so very polite and knowledgeable. Always letting us know what sales are going on and just all around a good chat while in there. I have seen a few jerk customers go at cove for no reason and he handles the situation with grace ..when I would have been throwing hands.The joy Cove has with talking to customers there is something that is just not seen alot in retail anymore and its sad.Coves politeness and knowledge keeps us going to that store.We go in with both our kids and my son lights up when Cove starts talking about games with him ..and also my daughter! When I'm in buying gifts Cove always helps me look around ..I'm mostly blind and have issues seeing.I tell him what types of things I'm looking for and they are so very quick to find what I need ! And if that store don't they find the one that does.Coce is always helping me find the games I want or helping me pre-order the games my kids want Pawnee game stop will forever be my favorite store because of Cove

Fantastic experience: My boyfriend and I frequent this location and have been greeted by Cove, one of the staff, multiple times. Every time, we'd always have a lovely conversation while we looked around. Usually they were random or about some game that he suggested or thought we might like (and most times, he was right!) Even my parents enjoy the funny chats they've had with Cove as well. Once we were stuck trying to find a Wii and Cove referred us to a place called Mopigs. We found one there and got it to play the Wii games we bought from GameStop. We are thankful for such a nice employee to bring a pleasant atmosphere. We will continue to come to this location to see its lovely staff and purchase more games.

Negative experience: Went here to use the warranty on a broken PS4 controller just for them to exchange it for an unofficial / off-brand controller. It didn't charge half the time and when it did it didn't hold charge for more than 5 minutes. Exchanged that one for an official controller that the headphone jack doesn't work and it shuts off if not connected to the ps4 at all times. If you can, don't buy pre owned from here.

Fantastic experience: GameStop is awesome and the workers are very nice and helpful

Positive experience: Lot's of games and extras to choose from the staff was friendly and helpful

Negative experience: Bought Splatoon 3 used for 60 dollars for a Christmas present. My daughter opened it excited and ready to play, when she put it in the switch it came up with an entirely different game. I looked at the game cartridge and it's been swapped out. The store didn't check to make sure the game they got was actually what they were buying and selling. So im out 60 dollars and my daughter is heartbroken!

Negative experience: They won't allow you to write a bad review online when they sell some broken cockroache filled game, so you take it back to return it to the store. They still charge you for shipping.

Fantastic experience: Gamestop Is my goto when I need something Or wanna browse for things I don't need

Positive experience: One of the associates seemed a little bit disappointed about something I said when I thanked them/us/her/him/our/they/group/gathering/binary. I don't know but I'm older and I wasn't raised with all of this and I was only being polite because truly I can only see with my eyes not what a person feels.

Positive experience: Compared to most GameStop's in Wichita, this one seems upkept pretty well. The staff seem friendly enough, but tend to be a little overbearing with pushing their promotions and membership programs. No issues otherwise, you get a solid shopping experience if you don't allow yourself to get coaxed into a long conversation about a game you don't have any interest playing.

Negative experience: Came to trade a console in and was rejected, never seen this girl up here before but I’ve had better GameStop employees in my life time disappointed

Fantastic experience: Great helpful employees

Fantastic experience: Cove was easy to work with and knowledgeable. Location was clean and Josh the assistant manager was pleasant as well.

Fantastic experience: Gamestop has the best warranty for hardware. Being able to take a controller and swap it out if I have the warranty or even swap out headsets. I have bought on one headset. I take it back and swap out and only pay for another warranty

Negative experience: Bought what I thought was the PS5 version of Spiderman at this location, got home and opened it to discover a dirty preowned copy of Spiderman for the PS4. Called multiple times, no answer..

Negative experience: Store rep told her customer on Monday (11/7 at around 12:30) that Game Pass has some older Call of Duty games and the newest Madden, which is untrue.

Fantastic experience: Got that new COD! Murkin time

Fantastic experience: This is the store I always come to: they treat like a good customer they know and I appreciate it.

Negative experience: I purchased Mariokart Live Circuit a few days ago for my nine year old son as a gift. It barely works, not because it is defective but because it is a low quality product. I came back to exchange it for something else. They told me they would exchange it for a new, unopened Mariokart live but could not exhange it for anything else. Why!? That policy is STUPID. Either way they are getting the opened product back what difference does it make if exchange it for another game??? I told them that the policy makes no sense and the store rep said "I agree but that is our policy." Seriously?! So youre just going to let people by a lousy product then tell them you have a dumb policy which leaves them stuck with it and you KNOW THE POLICY MAKES NO SENSE. My son and I are disappointed when Gamestop closes down because of poor customer care and stupid policy I will not be surprised. Should have ordered from Amazon. Id have my son a new game by now.

Negative experience: Let you know customers… I am giving this review 1 stars. I went and got steam cards from there. Guess what? Not activated to do redeem these cards. I do followed the steps to contact Steam company. I did… However, the worker work at GameStop this location. She was the one answered the phone called from yesterday June 30th. If not get through to steam company, come back to store and get refund. Soooo I came back. And nope not get refund. The manager guy expect me do again until get through steam company… Really?!? Wasted of my money. Take my advice… Do not buy gift cards in that location store if not activated.

Fantastic experience: This is a very nice place to do business with everybody in there is very polite and I've been doing business with them for a while and I will continue doing business

Fantastic experience: Very friendly service, try everything he could to help me out.

Fantastic experience: Got a PlayStation 5 for Black Friday staff was very well prepared

Positive experience: It was okay. I remembered why I went online for purchases instead of instore. Online I dont have to worry about getting asked for a membership I know I dont need over and over. Still needed a controller same day so had no other choice since you cant trust people on marketplace.

Negative experience: It was horrible I had to come back twice because a dude first and let people bought in front of me and he said on the phone ignoring me call I sat in the line with my autistic daughter I came back again and then he did the same thing this was the one on Pawnee and Broadway

Fantastic experience: Friendly and very helpful employee's

Positive experience: Love the tech savvy employees. Thank you.

Fantastic experience: We came in 1 hour before closing, and Wesley did not hesitate to reach out and asked if we needed any help. We were looking for a particular used game at the price we saw on the GameStop website, but he was able to price match the used game from in the store, to the one we saw online (showed him the website price). Wesley went above and beyond to help us out, and all with a smile!

Fantastic experience: Great customer service! Very knowledgeable employees. I’d definitely recommend shopping at their location!! Wesley (Like the Hospital) super awesome!!!

Fantastic experience: Very helpful and friendly

Positive experience: Always helpful when trying to fine games and other thing that you need or want.

Positive experience: The store is okay but the employees at this location are to pushy with deals they have and sometimes its hard to look for a game because they talk to you the entire time. I've had one employee be rude to me because I didnt like the games he likes. I now try to use other locations if I can.

Positive experience: They have got a lot better in their service.. Not a bunch of kids working there...

Fantastic experience: Carlisle pa game stop is the best the workers are always on they job and very helpful they know they stuff that's 4sure

Fantastic experience: So helpful with all my questions and very friendly

Fantastic experience: Super good customer service!

Negative experience: The employee named Caleb, was very condensing and rude to my significant other because we no longer wanted the products we were going to purchase because it was massively cheaper elsewhere.

Negative experience: Came in today for a specific game. They advertise that they had the game both brand new and preowned. We opted for the pre-owned Version & they said they didn’t have it. This is the second time we have been in inquiring about the pre-owned version of this specific game. Why advertise that you have it in pre-owned if you do not? Shouldn’t be advertising something you do not have. That’s not how you do business, it’s also not how you keep it.

Fantastic experience: Staff is always helpful when I need specific games and gaming accessories. Always have things for ever console you can think of. Great place and worth the money

Negative experience: Very rude staff. Only have display cases but no products.

Positive experience: Great customer service but not much inventory.

Negative experience: I get the reputation now. They put up store displays for products they don't have. Several times I have tried to bring something to the register only to be told they don't have it. Used games are sold for slightly less than new. I had a membership for a few years and have let it drop. Even their other merchandise like toys, collectibles, etc. are quite limited. Best Buy and Amazon are better choices and so is the flea market at times.

Positive experience: Other than the wait, customer service was excellent.

Positive experience: The Workers answered my questions in a timely manner Found what I came for Check out could have been quicker, but overall a great experience

Fantastic experience: Was able to find an older game I needed to play with some friends and at a decent price. Long lines, but you can't control how long a customer takes at the register. The 2 workers were working as hard as they could with the checking out the customers, answering customer questions, and answering phones. The workers were very knowledgeable about the games and products when asked.

Negative experience: Didn't go

Negative experience: Waited for 10 minutes watching one guy struggle working by him self. I left to save him the stress, you need to treat your employees better than that they make you a ton of money you should be able to pay more than one worker

Negative experience: 0 stars I pre ordered a game and payed 10 dollars for day one delivery and what do you know it it got here the day after the game released and I was so hyped for it and it completely ruined my day.

Fantastic experience: Love the staff!always helpful and on to of things.they always do their best to help me find what i am looking for.great job!

Fantastic experience: Store manager at this place is phenomenal. Very friendly and helpful.

Positive experience: Always great attitudes and very helpful

Fantastic experience: I love this store, it's always clean and organized. I never have a problem finding what I want!

Positive experience: Quick and easy. A nice experience.

Fantastic experience: Great atmosphere for gamers and great variety of games and accessories every month. Sometimes every week with amazing sales and deals that you can not get enough of

Fantastic experience: Excellent customer service!!

Positive experience: Help was great but but disappointed with their website

Fantastic experience: They were super helpfull and i got to give them credit with the costumer service well done thank you

Fantastic experience: Chris, the new manager is great to work with! Good inventory and prices!

Fantastic experience: Best I have been to

Negative experience: Very rude staff. I can't believe how that man talks to people

Fantastic experience: Animal crossing new horizons went out today and we preordered it for pick up at this store location. It was a Christmas gift that I've been waiting for, and I've waited over a year for this game to come out. I have been on edge all day waiting for my parents to come home with the game. So happy when they brought it home. :)

Fantastic experience: As always, the staff are knowledgeable and quick to get you checked out!

Negative experience: Other than getting ripped off 99% of the time you can't find good deals

Positive experience: They always offer help and suggestions. Much appreciated!!!

Fantastic experience: My son loves games from here

Negative experience: I had them hold something online got there to pick it up they had sold it they did not seem to care i was upset prices are high.you can get better somwhere else

Fantastic experience: It's a nice place with nice workers. You get good help from the workers and even though it is not the biggest gamestop it still has a lot of variety when it comes to games and collective stuff

Positive experience: I'm not going to give you a 1 star review. I've always had good customer service at this location. Not sure who it was I felt with but was not comfortable with how she talked to me!!

Fantastic experience: Friendly and very knowledgeable staff. Usually have what I need

Negative experience: The worst game stop in the city. I went into Gamestop at 2570 S Broadway in Wichita, KS last night to grab a hard copy of Borderlands 3. While there, the cashier (Yanira)asked if I wanted to renew my membership using power up rewards points. I agreed, and went home. Next day I receive an email from power up rewards, thanking me for enrolling in their digital subscription service. I was surprised, because the cashier never asked if I wanted to stop receiving the print copy. No big deal, I go back to the store to correct the mistake and encounter the manager, Chelsea. Chelsea is bristling with attitude. I had to all if she was the manager because I thought there's no way someone in charge is treating customers this way. She never apologised for my inconvenience, and what's more, she made it seem as if the error was my fault. I told her that coming to her store had been a terrible experience because of the error combined with het treatment of me. She didn't apologise and only offered "well sir I fixed the problem". I told her that wasn't the point, and that I had to come back into the store, wasting my time, when I could have downloaded the game without the headache. When I asked if it was Gamestop policy to change member accounts settings without their consent, she told me that it was, and that ganestop is ending the print subscription service. I've always used my points to pay for my magazines, but Chelsea charged me $5 extra, to renew. Ahe said there was no option to renew the print subscription using points. Question: is it policy to change member account info without their consent, and its ganestop ending it's print subscription service to game informer? Thanks

Negative experience: Don't take this post wrong they have a lot of good deals and good games. I dont like going here because of being badgered and pressured to sign up with their rewards club deal. When I rarely go in there but to buy a game for my kids a few times a year. Stop that badgering and this place would get a 5 star from me!

Negative experience: Was in the store and asked if gamestop's was going to participate in xbox all access. The lady behind the counter had no idea what I was talking about...then had to rattle off something stupid that playstation has been doing this for years... SHE NEEDS TO BE A LITTLE MORE INFORMED IF YOU WORK IN A GAMING STORE.

Fantastic experience: Very friendly service an helpful

Fantastic experience: Love this place very informative very nice staff cool and chill environment.

Fantastic experience: Very helpful and they will tell you if something is worth buying

Fantastic experience: Great employes really help you out with what you need.

Fantastic experience: Nice guys very helpful

Fantastic experience: Really good place, there was only one worker until I was about to leave but she was nice. This is a really good place you should visit

Fantastic experience: Easy to use the warranty on items you buy!

Fantastic experience: Great service. The young woman behind the counter were very well informed, helped me buy an Xbox, and did not pressure me into buying a ton of extra stuff. I could find my game cheaper, at the Walmart across the street, but decided to buy it from Game Stop because of the great service. I bought a used Xbox and game. Both are in great condition and I had no problems.

Positive experience: We didnt get as much as it said we would online but still better than other places

Fantastic experience: Very helpful staff. They went above and beyond. Will be buying from this location from now on