GameStop

Fantastic experience: Clean, tidy, and helpful service.

Fantastic experience: Staff is great I go in before work all the time and will just talk with the people behind the counter the 3 main I talk to are always fun to just talk with

Negative experience: This was posted on the window. Employee didn't come back till after they were closed and didn't bother to apologize. Not really sure why.

Fantastic experience: Can't go wrong with gamestop, always have great customers service

Negative experience: Had an AWFUL experience with the manager Gabe. Lies about stock and was super shady with a preorder I had.

Negative experience: Waited in line outside the store for hours for the switch 2 preorders. Got mine preordered and all good to this point. I had to go out of town the week it was released. I called and asked Gabe the manager if it would be ok if I could pick it up the following week since I wouldn’t be there. First he said no because they have a 48 hour policy which I get that’s not his fault. Asked if he could maybe make an exception and he said he could hold it until Wednesday which was when I was supposed to be back. Got called the day after it released and spoke to a woman who was giving me the notice that I had until the end of day to pick it up. Told her that I spoke to Gabe and she confirmed I was ok to come pick it up Wednesday like we said. Had some family stuff to deal with which was the reason I had to leave, but I ended up coming back today (Sunday), which was three days before the agreed pickup date. I come in and got told it was sold already and that I was supposed to get a call to inform me that they couldn’t hold it because their DM got involved and didn’t let them hold it. Never got a call or anything. Someone dropped the ball there. But I also didn’t have my money in my account which is weird because if it was supposed to be canceled why wasn’t it processed? I know that maybe they couldn’t hold it and that’s not their fault, but if they would’ve called me back to let me know I would’ve done everything in my power to get someone to go pick it up for me or something, and if I couldn’t then it would’ve been my issue and this review wouldn’t have been posted. But it was negligence. It’s the fact that they royally dropped the ball and all I get for that is sorry. I get it I work retail too and these things happen, but I wasn’t offered any solution at first until I pressed for it besides a refund, no sort of workaround or compensation for my time wasted standing in line for literal hours for a preorder that I now have to wait and see when they hopefully get more stock in. So I wasted a lot of time for nothing and now I don’t have the console I preordered. I hate that I’m making this complaint against them because I’ve worked with them before and never had an issue. But like I said I literally just got back from out of town (12 hour drive) and the first place I went to was here even before getting home because I was aware about the timeframe and wanted to be proactive. The whole way GameStop and their systems work is stupid. I shouldn’t be punished for not being able to pick up my console that I already paid for in 48 hours. It’s not like I put $5 down, I paid the whole thing off and have the receipt for it and everything. Just sucks to have wasted so much time waiting for the preorders to not have what they already took my money from with no issues there of course. Do better.

Fantastic experience: I love these selection of games and stuff

Negative experience: Apparently they are unable to answer phone calls at this location

Positive experience: I love video games and prefer physical games over digital. They have a pretty good selection and the people that work there are great

Fantastic experience: have been to this location many times, but i went in today to trade in a nintendo switch and the employee was very friendly. their nametag said Cole. they were very helpful and patient.

Positive experience: Excellent gamestop location. Friendly staff and great selection.

Negative experience: I love this store but I recently had a bad visit, I was sold a counterfeit Xbox game, not sure what to think. Tried to return it but it was too late. I think the store should at least try to check if games are real. Simple as looking if the holographic seal is there or not

Positive experience: Very helpful.

Negative experience: rude customer service

Negative experience: The worst service every watched me and my son stand outside. While the store was suppose to be open at 12pm and where were there at 12:15 and made us stand for 15 mins. As he watched us. Luck my son wanted the game will never go back.

Positive experience: I went in to trade in my Xbox and some games. Well that was a bust they were not accepting Xbox's or the games I had. The employees were nice.

Fantastic experience: Very helpful in trying to help find the product I was looking for.

Fantastic experience: Just needed to exchange my controller. I didn't have my receipt but shout out Rose for helping me out by looking up my receipt got me with the exchange. Much appreciated for real.

Fantastic experience: Such a great experience!! ❤️❤️❤️

Positive experience: They were closed in the middle of the day with no sign indicating that. We returned later and the items that were supposed to be in stock were not available.

Negative experience: We showed up at 8pm, the open sign was on and on the door it said they closed at 9. Both doors were locked and the employee was just staring at us.

Fantastic experience: I have been going to this Gamestop since I was a young lad. A great store, and I've always had a great experience here with helpful service.

Negative experience: Called in a few weeks ago and asked if they'd have an early release for a game, they said there would be one but when we went on the day and time we where supposed to get it they said they'd had no knowledge of an early release and I went home empty handed, last time I'm pre ordering stuff there

Positive experience: Prices are decent, staff is friendly.

Positive experience: Good selection of used games, but a little on the pricey side

Fantastic experience: Best Gamestop in Wichita! Chris is AMAZING! They will help with anything!

Fantastic experience: Maaaaaan, these guys really came through. My son bought his pre-owned NES Switch online (shout-out to my boy, saving his own money for dang near 2 years! Lil Hustla EARNED them Benji's!) and had issues with one of the joycons. Just got the thing, waiting and saving for so long, woulda really sucked to have to wait to ship it back. Took it into the store, and the guys on staff were super helpful! They tried to get the thing to work, took the time to figure out the issue, determined it was defective and hooked us up with a direct exchange in rapid time. Super friendly and helpful, I've not had that good of service anywhere in the entire state of Kansas. Really great guys!

Positive experience: The guys were pretty knowledgeable

Negative experience: This is the worst location for customer service in wichita i am constantly being told wrong information and some of the staff is rude and unprofessional the Tallgrass location next to best buy down the street is way better

Positive experience: I like talking to the employees, I usually buy small toys or devices from here, I rarely buy games

Fantastic experience: Very helpful and friendly staff. All staff also appear very knowledgeable regarding their products on hand.

Positive experience: Friendly employees but prices are too much

Fantastic experience: Decent selection and the staff is friendly

Fantastic experience: The worker, Nathan, was super helpful! We bought a Switch Pro controller and ordered a game they didn't have around town to be shipped to us. My son had gift cards from Christmas to use and one wasn't working, he helped us figure out how to redeem it. We will definitely be back to this location!

Fantastic experience: My favorite thing about any business is when they straight up tell you if you're getting a good deal or NOT. One unnamed employed did just that and I will most certainly be back just because I don't feel like they are just trying to get the sale at any cost.

Negative experience: Bought a cheap game and the guy tacked on a warranty without asking. It's not about the price, warranties on games are cheap, but it's dirty to put that on without permission. GameStop as a whole is just a garbage company.

Fantastic experience: Love it

Fantastic experience: Great customer service!

Negative experience: Friendly staff. They never have anything in stocks. Its always let us order it for you. I can order stuff online too and for cheaper and less of a wait.

Positive experience: Super knowledgeable and helpful staff. Bought 1 game ordered a game. I have a happy teen.

Negative experience: First time I’ve ever been to GameStop that didn’t have games tried like five different games they didn’t have any of them. and the gentlemen working inside could care less .

Positive experience: Not a bad, or good, experience for me, it was my first time being in there in years, and we were only there a few short minutes. The employee was decent, we only asked her one question, she answered and that was that. We were looking to buy a Nintendo Switch and of course, being so close to Christmas, they were all sold out Can't blame the store for that, only my own procrastination!

Fantastic experience: The employees at this location are fantastic. Ive had great conversations with them, and thwyve helped me find new games to play when Im bored with the ones I have now.

Fantastic experience: Awesome cuatomer service! Definitely will be back

Fantastic experience: This store is by far the most helpful, pleasant gamestop I've ever been too. My store closed at Kellogg and Greenwich and after calling another store he wasnt sure how to handle a warranty so i called this store and I'm glad I found this gamestop. There's one closer to my house but I'll drive the extra block or two. Thank you!

Fantastic experience: Always great, kind, and understanding customer service. I always love walking into the store because I know any and all of the employees are willing to help me right away.

Fantastic experience: My daughter likes to buy those scary dolls that come out of a box. My son likes to check out the games. I tried to pick some good games out that I would love to have played with them, but apparently I've got bad taste. Except for the Lego Xbox games that we always enjoy. Used games, zero scratches, and affordable for the poor people such as myself :)

Fantastic experience: It was a great experience the staff is always friendly at this location.

Fantastic experience: I wish that I could give this particular GameStop 10 stars! I was beyond thrilled with the customer service I received today. Both people working this afternoon/evening helped me with mic issues that I was having with the preowned controllers. I will continue to go to this location time and time again! Thank you so much for everything y’all did today, it made my day. I appreciate it.

Fantastic experience: Had a pleasant exchange process twice within a month! Today Nate ensured my Christmas business due to his exceptional product knowledge and customer service!!

Fantastic experience: Friendly employees and good selection!

Positive experience: Good selection and reasonably priced. Customer service is very friendly as well

Fantastic experience: I have had rather mediocre experiences here in the past and have usually only given them a three star rating. On this day however, I was helped by a gentleman named Nate at the location on 29th and Rock. He was very helpful and helped me locate the charging cord and rechargable battery packs I was looking for that goes to a controller for my husband's Xbox one x. I am not a gamer of any sorts and do not know anything about any of this stuff and had been on a hunt for these battery packs for a few days and had tried online and Walmart already with no luck. I bought these and took them home and since they were after market my husband was trying to put them in and said they were the wrong ones and they wouldn't fit either. I took them back to Nate along with a spare controller and an old battery and he stopped what he was doing and took the time to show me how the battery packs go in the controller and that they do actually do fit but there is a slight trick to them. Nate is now my new go to guy when I need answers to gaming stuff because he doesn't make me feel stupid for not knowing about it. Thank you Nate!!!!!

Fantastic experience: Nathan is always so helpful and very knowledgeable in all things games!

Positive experience: The grandkids love it!

Negative experience: My wife and I went to game stop, and one of the workers (Gabe), told us we couldn’t stand somewhere while he was helping a costumer, acted like we inconvenience him while returning a game, threw the game, and then slammed our money on the counter. During this he was mumbling under his breath. It was not a pleasant experience and we will not be going back to this location.

Fantastic experience: Just picked up halo reach used, good friendly staff very attentive

Fantastic experience: Clean and organized. The guy who helped me out was cool and helpful

Fantastic experience: Best Experience! Walked In Asking For Overwatch Gear, Got My Information Plus A Great 30 min Conversation About The Game! No Complaints..

Positive experience: My boys are gamers so when they had a bunch of games they didnt want to play any more, we went to GameStop. Was able to find several more games as traded on the older ones and it didnt impact my wallet.

Fantastic experience: Awesome staff and great prices!

Fantastic experience: I like a kid in a candy store. I can be there for hours looking at everything while asking a ton of questions an the staff is some of the world's best people. Trading games, you will get double the points for it an they have free give aways everyday. Used gaming is the way to go an if you needed a warranty no problem. Returns no problem. Walking in an seeing the staff smiling at you no problem. If it wasn't a store I would move in an rent a back room:) pro members membership is they way of the future an you can build your points up.

Fantastic experience: Friendly staff, helped my wife and i find great buys to get back into console gaming.

Negative experience: Sold me outdated hardware, didn't advise me that adapter NOT sold with item was next to impossible to find. They even chuckled at my questions over the phone.

Fantastic experience: The team was so kind and helpful. Would definitely come back for any gaming needs!

Positive experience: A typical game stop. If you're looking for knowledgeable gamers, go to a local game store.

Fantastic experience: Gamestop

Positive experience: Able to get what I need for a good price!

Fantastic experience: Please shop here, great pricees.

Negative experience: Came around 10 am to buy a game but the door is locked and no one was there its 10:36 it opens at 10 .....

Fantastic experience: Good

Positive experience: They made me pay a higher price on a game than what the case said. It wasn't enough to not buy it, but annoying for sure.

Fantastic experience: Great selection!! Store clerk the most knowledgeable game expert I have ever saw!!! He deserves to own the store!

Fantastic experience: Friendliest and most helpful staff I have ever seen in any store across the US. Huge selection of games and game consoles. If a facility doesn't have what you want, they will call and find a facility that does. While people feel their trade in values are low, they have trade in specials that will double or triple the earned cash or store credit, so be on the lookout for that.

Fantastic experience: Knowledgeable staff and good selection. Trade in prices not great but it's comparable to anywhere else.

Fantastic experience: This store is the best in Wichita! The staff always work to help me find what I want, not just what the company tries to push!

Fantastic experience: My favorite game stop in Wichita! They always have some good deals going on and will go the extra mile to make sure you get the best deals for what you are purchasing. The staff always makes us feel welcome, and we are definitely regulars now.

Fantastic experience: Guys in there were really friendly

Fantastic experience: The guys here really know their games. Also quicker than most of the other GameStop locations in Wichita.

Fantastic experience: Friendly service everytime you come into the store!

Fantastic experience: Always good customer service when I go on to purchase games.

Fantastic experience: I have been there a few times and i have always had a great experience. However, went there on black friday and this was the best experience i have ever had anywhere. Reccomend 100%

Fantastic experience: Excellent customer service. The best place to buy games cheap.

Negative experience: Went in to trade in my wii u and xbox one. Got the right price for my wii u, didn't get the right price for my xbox one cause it had some dust on it. Brought up the deal about the nintendo switch going on, that was valid thru today. I cleared the dust off made it clean, still would only offer me 100 dollars less than what the deal says. Wanted to trade both those towards a switch and spend money for games and etc, but nope. Decided to keep my xbox one and going to sell it to someone else. Why put deals on the page when your stores don't abide by them. Never had so much issue before with any other gamestop. Go to the one at the mall the staff there are awesome and really work with you.

Positive experience: Great staff fairly good selection and easy to get to

Fantastic experience: Very personable and knowledgeable

Fantastic experience: Great Price To Beat

Fantastic experience: Great location

Positive experience: Good service, but I get tired of being offered to renew my membership every three months.

Fantastic experience: Helpful staff, great prices, and plenty to choose from. Love this place!

Positive experience: Quick service

Fantastic experience: Exceptional service and good selection.

Fantastic experience: Excellent store, great customer service and nice selection. I love how informed the workers are with various games. GameStop knows how to hire knowledgeable workers!

Fantastic experience: Best GameStop in Wichita. The staff is friendly to all gamers and hosts fun midnight release events.

Fantastic experience: Very friendly and quick!

Negative experience: I was really hoping I would have a good experience. They sold me a used game with surface scratches and data missing.

Fantastic experience: I'm not much of a gamer -- that's hub and boy's arena, but I went in to trade a ps2 and get a game, and not only did Stefan make it a totally painless experience, but overall it was fun. He was really helpful, and both he and the other guy who's name I didn't catch were extremely tolerant of my poorly behaved 6 yr old. Great customer service!

Fantastic experience: This is a great Gamestop location. The manager, Isaac, is extremely nice and knowledgeable about games and enjoys talking games with you. He will actually listen to you and recommend games, based on what you like. I actually drive out of my way to come in here to get my games because of him and the great people there.

Fantastic experience: I've always had a good experience here. Knowledgeable staff that recommend quality games and accessories. Not the best prices but who can compete with Amazon?