GameStop

Negative experience: Just stopped in to try and look for a game, and was extremely unimpressed with the way the manager on duty was treating not only his coworker up front, but the disengaged and rude way he was speaking to customers. There are better ways to handle a busy day, if it was, than disrespectfully talking to your coworkers, and dismissing requests for assistance from those trying to shop. Walked right out.

Negative experience: Employee over the phone was super rude and hung up on me when I asked what baseball cards were in the store.

Negative experience: Something I ordered online was out of stock, and instead of emailing or calling me to let me know they let me drive all the way across town just to let me know that my order was refunded. Which I didn't get an email about either so I guess I'm just going to hope that my money shows back up eventually

Positive experience: Small store. It was really busy when we went but the employee was helpful in searching for a specific game we wanted.

Negative experience: Make sure you check what case they give you. I bought a preowned Xbox 360 game, that had artwork when I picked it up on the shelf. I didn’t pay attention when he rang me out, and got home to realize that the cashier had swapped me out with a case that has the crappy GameSlop art. I should’ve paid closer attention, make sure you do as well.

Fantastic experience: Clean and friendly staff.

Fantastic experience: Nice

Fantastic experience: Staff are always willing to help me find what I need and if I have any games to trade in they always get it done right.

Fantastic experience: Slay

Negative experience: ABSOLUTE WASTE OF TIME. I called on 5/15 about a pokemon card drop on 5/16. I asked specifically about the Prismatic Evolutions Super Premium Collection and about how many they would have available. The representative over the phone refused to give me a number (even though they post the number on the front door) and instead told me they'd have "plenty". The day of the drop, I drove almost an hour to get there, and got there an hour early. Only three people were waiting, so I was hopeful, but they told me the sign on the door said they'd only have THREE of the item I wanted. Wasted so much time driving when they could've just told me the number they had and not said they'd have plenty. Waste of time and wasted gift ideas for my girlfriend.

Fantastic experience: Rose went out of his way to help me with my trade-ins towards a new Xbox Series X. He wasn't just helpful, he was fun, knowledgeable, and clearly cared about helping me throughout the process. Rose is an absolute asset to Gamestop. Thanks again!

Negative experience: Went in asked specifically for a hard copy of a certain game.The employee ,who was on a phone call,told they had one copy ,charged me then presented me with my digital download code. I left the store and will not bother going back.

Fantastic experience: Helpful and quick service

Negative experience: I went in and was given attitude for asking a question about a console problem!

Negative experience: Spent $43 dollars came back the next day to return the game that wouldn't work on that system unless you spent $65 dollars for 12 month subscription, went in to return the game they gave me $10.50 acted like it was the systems fault..

Negative experience: I had a problem with the whole experience. For one an experienced employee left knowing the one working doesn't know what she's doing. Then we tell her we want cash and she puts it on a card anyways and when told thats not what she wanted she said she didn't know how to fix it now my fiance is stuck with a game stop card that we didn't want.

Fantastic experience: Helpful,friendly and knowledgeable

Negative experience: Place closes at 7, got there at 6:53 and we already knew what game we wanted and even called to see if they had it and she responded with yes, got there and she closed the iron bars and wouldn't open it, close at 7 and not 7 minutes early please

Negative experience: She seemed kind of burnt out. I blame management and a lack of proper employees.

Positive experience: Just bought a certified preowned ps5. Turn it on for a few minutes and it says it's overheating. Getting ready to take it back and see how they handle it, so this rating could could go up or down.

Negative experience: Migi, the Senior Customer Advisor employee is extremely rude and condescending. I won't be back here because of her attitude and dirty looks she gave every customer, including me.

Negative experience: I went there and bought a new controller and opened it as I was leaving the parking lot. Was a different controller and definitely used. Offered to buy it back at a lower cost and couldn’t return it as they have a scam policy. Definitely someone who didn’t check a returning controller and screwed me. This place is not good to go to and you should bet on this company failing.

Negative experience: We showed up at 11 because that's when it said it opened online and the employee didn't even show up to open the store until 11:37 and then claimed that the register didn't open up until noon so our transaction took entirely way too long and after waiting 40 minutes he said that he wasn't experienced enough to do this transaction

Negative experience: Going inside was alright when purchasing my gaming system but I have not had time to go inside the store recently for questions and I have probably called over 30 time and they never pick the phone up it just says there busy and then the phone hangs up but i know there is never that many people that go to this location. Customer service is terrible!

Fantastic experience: Members rewards are where it's at

Fantastic experience: Very very nice people in there. I got the PS5 I wanted and had a pleasant conversation. I went to the GameStop in the mall first, which only had the GOW Edition and they directed me to nearby places that had mine in stock. Glad I got to check this place out. Will be returning.

Negative experience: I'll never shop at this location just because of the service I got on the phone. I asked a question about a game and the employee was short with me. He didn't even look up to see if any of the stores had it. And when asked for his name he just hung up. Poor customer service.

Positive experience: Couldn't get waited on didn't even acknowledge I was there or had came into the store so I left

Negative experience: Listening to the man behind the counter telling the customer whom is selling a gaming system how he was going to have to deduct for this and that. I'm like dude your buying a gaming system for $100 that your going to sell for twice the amount. Do you need to keep haggling? I will not be buying or selling anything here.

Positive experience: They tend to be pushy with some sales tactics but the sales often make it worth it

Fantastic experience: My wife and I went in to buy a PS5 with no idea if they would have one. Corey was extremely patient and personable with us despite the store full of customers on Black Friday. Awesome service!

Fantastic experience: Very charismatic cashier.

Negative experience: Terrible Customer Experience at this Game Stop everytime I go there (I actually do not like to go to that store but it was convenient while I just got done shipping at Best Buy). Went to buy some cards and get a promo. They kept pushing me to use my points to re-new my rewards account. I kept telling them no (I said no nicely like 3 times, as they are trying to push me to activate it). The manager started to argue with me about why I should do it and save money. I told him I do NOT want to use it. They do not understand what "NO" means. The other coworker joins in to assist on why I should get it and made it worse. The manager started to make fun of the situation and laughed about it.I decided not purchase the cards. I went to the North location with no problems. picked up the cards and left with no issues they had great customer experience.

Fantastic experience: Literally the best Gamestop anywhere! The manager, Corey, is the ONLY reason I'm even still a customer. Gamestop, itself, has gone way downhill, but Corey will do anything he can to help his customers!

Negative experience: The Member's Program or Rewards Program, whatever it was called, was forced onto my purchase. I did not consent to joining the program, and was unaware that I had joined until I looked at my receipt. I had to call Gamestop's Corporate Customer Service in order to be refunded and to be removed from the program. Luckily, Corporate Customer Service was understanding and refunded me all the fees that were incurred.

Fantastic experience: Great service. All of the newest games and all of the oldies.

Fantastic experience: Good experience

Fantastic experience: Always friendly knowledgeable staff

Negative experience: Corey is so bad

Negative experience: Awful customer service by Corey

Negative experience: Came here with a small group of friends and we briefly bought an item. Afterwards we hung around to browse and chat a little before leaving. We had horrible customer service from on of the workers. We were rudely spoken to by a worker named Corey. He approached us and sarcastically asked "are you just gonna hang out in gamestop?" In a condescending manner. He should have just asked us nicely to leave to make room for more customers. His attitude is not very customer facing or appropriate. The other employee on site did nothing to address the encounter. I do not recommend coming to this gamestop until he is replaced or retrained.

Negative experience: Went here and bought a gift card and the customer rep, Corey, was incredibly rude to me and my friends. We were looking around for only about 5 minutes after I bought a gift card and he said “You guys just going to hang around at GameStop???” Wouldn’t recommended coming here until they replace him. He needs a serious attitude adjustment.

Fantastic experience: As always awesome and fun to go to

Fantastic experience: Corey went above and beyond helping me purchase some Nintendo Switch games. He genuinely took the time to find me the best deals! Thank you so much!

Fantastic experience: It was a GameStop

Negative experience: This GameStop is the epitome of what Terrible Customer service is. I would never recommend a business like this place to anyone. From the moment you go in there, one can sense a grim atmosphere with worse people working there. It is to no surprise that this establishment has a lot of common 1 star reviews. I had went in there 48 hours from my most recent visit to do a standard exchange of t-shirts that I mistakenly grabbed the wrong size. When going into GameStop, I was thinking it was going to be a quick easy exchange of sizes, considering they had the correct shirt I needed. However, running into the Unprofessional sales associate "Nate" did nothing but treat me with a rude demeanor and said "I cannot help you unless you were a member or had the receipt." I respectfully told him that I no longer had the receipt but could give him the Debit card number that was used to do the transaction. He said "No, I need either the Receipt or Member number." After, having my own experience in retail, for something like this would be such a rudimentary Exchange, even without the invoice. Just simply exchange it. The funny thing is that "Nate" conversated with me the other day when I bought the shirt but when I went into exchange it, he was saying "He needed to prove that I bought it." This was rather offensive to me, considering the idea that I was not an honest person and was making up that I didn't buy the shirt. Overall, this establishment is nothing but a joke and a poor reflection of the GameStop franchise. People like "Nate" and the other sales associate who didn't care to help shouldn't have a position working there. Whether this GameStop cares to acknowledge this adverse review or not, they have lost a long customer and I will ensure not to encourage anyone to visit this location. Thanks again "Nate" for not helping and showing me first hand what a unprofessional looks and acts like.

Negative experience: I called for service. I asked the guy if I could have a disc cleaned and I said no but before I got to my second question he hung up on me…

Positive experience: Great store for consoles, controllers and ps games and Xbox

Positive experience: Great staff and Great prices

Fantastic experience: This place needs to be visited

Fantastic experience: Found exactly what my grandson wanted for his birthday! Nice helpful staff, too.

Positive experience: Was told a keyboard was mechanical even though it was not

Positive experience: Today was very good got answer to my questions today better then got over on Broadway store last night .

Negative experience: Half the games they have on display in store aren’t even in stock. I asked to get the game shipped, the game I got in the mail a week later didn’t even work. I came to return it, waited twenty minutes, and couldn’t even get a refund for the shipping. Awful service and they barely have any games, just buy them online.

Fantastic experience: Good service

Fantastic experience: Very friendly and ready to help you out with what you are looking for.

Positive experience: So so

Negative experience: Terrible customer service by employee Cory Tucker

Positive experience: Very helpful service. In and out with little wait time.

Fantastic experience: I was able to orderonline and pick up the same day which was great. I have never had a problem with anyone at Gamestop.

Fantastic experience: The store was clean but only one employee but she was nice.

Negative experience: Both employees were talking amongst themselves (girl and guy) I waited while being ignored when I was finally acknowledged they just told me no stores have controllers and went back to talking. Terrible customer service you shouldn't advertise controllers if you dont have them. Luckily next door best buy had what I needed great customer service and faster even with a Covid checkpoint! Get your stuff together gamestop quit hiring these bums who just flirt with each other all day thank you.

Positive experience: Love it for their games

Negative experience: They won't take cash tell that only thing had

Negative experience: Corey is a horrible manager he told me that he couldn’t call his manager because he’s above me and won’t speak to me! This is the worst game stop ever!

Positive experience: The cashier lied to us about what we were signing up for and ended up with a magazine subscription and of for it too

Fantastic experience: I came with my brother and nephew we got the games we wanted.

Fantastic experience: Very laid back environment.

Negative experience: Selection is pretty small and outdated at this location but the staff is nice

Fantastic experience: Staff extremely knowledgable

Fantastic experience: Very helpful staff. One stop shop for all gaming needs

Fantastic experience: They are helping me get my life together by letting me return all of the merchandise my former fiance bought on a manic spending spree culminating in her arrest for domestic violence. Nothing but respect for this store.

Negative experience: This location is generally pretty clean and typically has a lot of clearance collectibles trash to dig through, but also the most cringeworthy and overbearing staff. Good place to go if you already know what you want so you can get in and out.

Positive experience: Large inventory

Negative experience: Lol don't even bother. After being offered a loose disc for 40 bucks, I attempted to re submit my order here. Nothing but problems, 2 hours later still no game

Negative experience: For being a prestige store, the associates did not engage customers very well.

Fantastic experience: If they don't have what you want they will check other stores and find it...worth the drive A++ Customer service

Fantastic experience: This is not your typical Gamestop. Stefan runs this one, and he's not rude. If you must go to a Gamestop, and I'd recommend against it, this is the one to go to. I walk over 12 miles to get to this Gamestop. I think that pretty much speaks for itself, but if given the choice, stay away from Gamestop.

Positive experience: It's a convenient place to get a game if you're not wanting to look for it.

Positive experience: Attentive

Fantastic experience: My favorite GameStop of all time, they've always had amazing employees who are helpful and kind. I'll always come to this GameStop first.

Positive experience: Pretty nice

Fantastic experience: Love the people here. Best gamestop in Wichita. Lots of selections for games vintage and new.

Fantastic experience: Love this place. Has the best staff and best ambience for those who just want to game and buy games.

Fantastic experience: Staff is above and beyond in the helpful department. The woman that helped me today was friendly and focused on finding a solution to my questions. Highly recommend this location.

Fantastic experience: Awesome customer service

Negative experience: I was just there to buy a gift card. 2 staff members were assisting a general trying to buy a console and none of them paid attention to me even though I was standing in the next register. I waited for 15 minutes and left. Btw, the store was empty and i know they noticed me standing in the register holding the gift card.

Fantastic experience: Always a joy to talk to staff and purchase goodies!!

Fantastic experience: Probably the best gamestop I've been to. Super helpful staff!

Positive experience: The cashier can't be quiet talked non stop

Fantastic experience: Always love stopping by. The staff is Amazing!

Fantastic experience: Everytime I go there the service is great. I would always go back.

Positive experience: My review is more about their loyalty program. Unless you are a big gamer why would I buy into there loyalty program

Fantastic experience: I love this store they are always nice and helpful.

Positive experience: The only place to buy games

Fantastic experience: Very helpful staff that will answer all your questions to the best of their ability, even if the game is not their cup of tea ☕️. The location is perfect, as it is right along the roadside which makes it easy peasy to find. Really GREAT place.

Fantastic experience: Great peeps great place!!!

Negative experience: It's a GameStop.

Fantastic experience: Very helpful staff. Great knowledge of the product and can answer any question you may have or get one for you.

Fantastic experience: We've been to probably every GameStop in town, some many times. Most times we walk in, we don't even get a "hello", much less any sort of friendly service. This store, however, is completely different. On my first visit, the employees were super friendly and gave me all kinds of helpful info that no one else has ever bothered to tell me. So, now, every week when we want to buy or pre-order something, we drive 20+ minutes to this store, even though we have 4 other stores closer to us. Keep up the good work!