GameStop

Fantastic experience: Visiting from out of town for a graduation, the manager Tayah was such a sweet help! She took the time to help me figure out what game I needed based off the little info I had. Truly made this experience much easier!!!

Fantastic experience: Tayah, the manager, was an absolute gem! She took her time to answer my questions and gave some game recommendations that I took into account! It looked like she was juggling a lot, but she handled it very gracefully!

Fantastic experience: Fantastic experience at my local GameStop! The staff, Tayah, Brandon and Theo are incredibly friendly and knowledgeable, always ready to help with great recommendations. The store is well-organized with an excellent selection of games, consoles, and accessories. A top-notch spot for all your gaming needs – highly recommended!

Fantastic experience: Picked up a game system for my son. Friendly staff. No issues.

Negative experience: Paid in full for a preorder game told them I would be out of town on release date went to pick it up and they had resold it to someone else got a refund on that game and two other I had prepaid in full They have lost my trust

Negative experience: Rude associate. Incredibly poor interaction. You’d think working at a place you “love” you would have a better attitude.

Negative experience: Tayah or however it’s spelled is rude every single time I come to this store. If I could leave her 0 stars I would. The ginger man was very nice and personable. I walk into the store, browse around and decide to buy a gift card. She informs me the rules have changed and I can’t. I asked where on the $5 off coupon does it state I can’t use it on a gift card. She cuts me off and says I can’t. I say I would like to purchase a $10 game instead. I used my $5 coupon. I asked to return the game for store credit after my transaction was over. She instantly got irate and said “we will NOT be doing this for you again” I said one single word “why?”s because why? I literally did nothing wrong or against their TOS. She said “if you’re going to give me an attitude, you can just leave” that’s when I stated I wasn’t giving her one but if she wanted one I could definitely pull it out. She finished the transaction, shoved my money (no receipt) in my face and told me to never come back to the store and wouldn’t allow me to finish my transactions. I get it GameStop changed their policy but have respect and tact. I’ll be canceling my pro membership over this interaction and will no longer be shopping at GameStop. I’ll also be bringing back the Xbox we just purchased too. I’m sure that $500 return hit will hurt a little. Smh

Fantastic experience: Good early Christmas deals

Negative experience: Needs more clearance aisle

Fantastic experience: Another raving review for Theo! He was so knowledgeable and helpful! He helped me pick out the perfect headset for my needs, and kindly explained the issue with my joycons and helped me find a replacement pair. So helpful and kind! Thanks Theo!

Positive experience: This store has been pretty good over the years though it definitely has it had its ups and down after EB Games was taken over. The best part is easily Theo. Dude always has a great attitude no matter what’s going down. If you have a not great experience, maybe look into all the stuff Gamestop has been changing lately and maybe you’ll understand why the experience isn’t always the best. Blame the corporation, not the employees trying to abide by the memes.

Negative experience: This store is the worst at customer service!

Negative experience: Sadly, they need more help.. poor employee was stuck alone running register, phones, and looking over trade-ins. Make sure you have time to wait before you go.

Fantastic experience: The employees even tho very busy were very accommodating, asked if I needed help directly after entering, was left to do my looking, they have a bunch a great little gifts!

Fantastic experience: Employees took their time helping even though they were super busy Black Friday. Lines moved efficiently and lots of great deals!!

Negative experience: Wouldn’t take a return Even though it’s all criteria of the return policy

Fantastic experience: Always friendly and helpful staff. Fun place

Negative experience: Female employee is kind of evil. Insulted me loudly for asking about games on clearance. Such ugly people should be nicer. Do not recommend shopping here.

Fantastic experience: Had what I needed and much more. Good price for a used game and a new headset.

Fantastic experience: Very nice, the young lady there was very helpful. Thank you.

Fantastic experience: Good staff, great selection.

Fantastic experience: Very helpful associates and friendly caring customer service

Fantastic experience: Great customer service, great product availability. Typically I know what I need and they are able to show me right where it's at.

Fantastic experience: All the games!

Negative experience: My 12 year old son came in to purchase a game before closing and the doors were still UNLOCKED AND he already knew what game he wanted and they told him that they were closing am refused to let him purchase his game! We will take our money elsewhere.

Fantastic experience: Great customer care

Fantastic experience: Staff are awesome and super helpful!

Fantastic experience: Helpful staff person. Had answers for questions about toys, games, and gift cards. Helpful suggestions. Will shop there again.

Fantastic experience: The lady who helped me was awesome

Fantastic experience: This store is awesome and Theodore was super helpful! However, buyers beware DO NOT ORDER FROM GAMESTOP ONLINE! I got two orders back to back that were messed up and their customer service was super rude and extremely unhelpful.

Fantastic experience: Friendly helpful

Fantastic experience: We LOVE GameStop! This night was exceptional, as the clerk made sure to tell my 12 year old that he needed an adult to get a game that was out of his rating level. I'm glad to see they are vigilant enough to point that out and are sure to get parent involvement. He got the game, she did keep me well informed of all the game included. Well done GameStop!!! Definitely will be back for more!!!!

Fantastic experience: Great

Negative experience: Kids aren't helpful when needed but always up in your business

Fantastic experience: My go to for accessories and preorders! The employees there are the absolute best!

Fantastic experience: This is a nice place to find games and shirt and toys

Fantastic experience: Got my Xbox Series X!

Negative experience: I came in looking for a PS4 controller. I ended up having to order one online, which is no big deal. The cashier tried to sell me on the membership, and I very firmly said I was not interested. He tried to get me to buy it again, and I said no again. I later saw on my receipt and in my email that despite saying no twice, he signed me up anyway! I explicitly stated that I only come to gamestop maybe once a year and that I was not interested at all. I am baffled by the audacity to force me to purchase something I will literally never use. I will happily spend my money at any other store in town. Whoever the guy was that opened last Wednesday should be talked to, that was so unfair.

Fantastic experience: Ordered a Nintendo switch for my boy and associate was really helpful. She was so helpful I did not go to other stores to price check.

Fantastic experience: Great place to get honest opinions of games and console equipment!

Positive experience: Got what I needed to know

Negative experience: This place is empty and bare. They did just finish up a remodel so that may be why its empty in there.

Positive experience: I'm not a gamer at all,but I was pleased they had what I needed and the Big Kid was so happy

Positive experience: ONE EMPLOYEE BUT HE WAS FRIENDLY AND HELPFUL... NOT A WIDE SELECTION OF GAMES TO CHOOSE FROM IN THE STORE

Fantastic experience: Who actually buys things from gamestop?

Positive experience: Always love game stop wish there was a few more stores here

Negative experience: Will change my review.. if I can get an active phone number to contact them.. and be able to contact them.. I order online, and my shipment was sent to this store.. when calling game stop they told me to contact the store.. the number is not active.. i have been charged for a game that i can not received..

Fantastic experience: Always great staff that loves games

Fantastic experience: Great prices and great service.

Fantastic experience: Super friendly staff

Fantastic experience: Great customer service always like shopping with them

Fantastic experience: Had great time looking and finding the collectable that I have been looking for

Fantastic experience: Just got my ps5 pre order

Positive experience: Great service and knowledge on what they're selling

Fantastic experience: Cute help, good prices and my boys left satisfied.

Fantastic experience: They helped a gray haired lady in a kind way

Fantastic experience: Stocked store. Had the cord we needed for 5.00 to play our wii. Wish they had more stuff for wii. The people were nice. Store only allows 10 people and a face covering.

Fantastic experience: great

Positive experience: Big selection of ps4

Negative experience: Wouldn't accept cash at this time

Fantastic experience: Went in for a rechargable controller set for xbox one. Didn't work, which I returned with receipt. I exchanged that set for a different one that worked.

Fantastic experience: Very helpful staff

Fantastic experience: Friendly staff and had what we needed

Positive experience: Great prices on used and new games!

Fantastic experience: I love this store and it's staff

Fantastic experience: Very friendly people

Negative experience: The price they give people for their games and systems they want to sell is not good. My son could have gotten $110 in store credit but only $40 cash if he decided he wanted cash instead. A total rip off in that aspect.

Positive experience: Decent selection of stuff for all your gaming needs

Positive experience: U can usually find what you need but if you do it is a little more money than at target or Walmart

Fantastic experience: Always fast Friendly service, great deals on used consoles.

Fantastic experience: I am always treated with respect. I appreciate the knowledge of the staff.

Fantastic experience: Preordered Death Stranding and asked about release event for it. As of October 8th, they said the usually release event is at 9 PM the day before. However they are unsure if Death Stranding will have one yet. Here's to hoping they get enough preorders for it.

Positive experience: Its gamestop they got games depending on what your looking for they usually have most modern games in stock. The wait can be long with only two cashiers. I recommend not to go during busy hours.

Fantastic experience: Love this location! Staff always very helpful and friendly.

Fantastic experience: They are very helpful amd their warranties on controllers is great

Fantastic experience: They have all the games and consoles that you can buy. They have Nintendo Switch, XBOX and PlayStation 4. If you want any console or games like that go there I recommended it.

Fantastic experience: Hardly any wait, super helpful staff, let me exchange busted headset for my nephew with no questions asked other than a receipt. Happy customers.

Positive experience: Adding toys that are gaming related is a great start to get business going again, but the wait kills your shopping experience.

Fantastic experience: The guy was super helpful and knowledgeable!

Fantastic experience: Always very friendly and helpful

Fantastic experience: Great place to get the games you want

Fantastic experience: I never shop anywhere else for games but here and C.D. Tradepost.

Fantastic experience: The workers here are courteous and helpful one of the more pleasant game stop's in the city

Negative experience: Expensive

Fantastic experience: Kevin was very helpful when finding a game and their spring deals!

Fantastic experience: If you need cash back from games, go to Game Xchange.

Fantastic experience: My 4 kids love this place, what I love about it, is I am not a gamer, & every gamestop you go into, each staff member knows everything about all the games, & platforms. So if you are a non gamer like me, they can help you out with any game, any questions you may have concerning anything game related. Gamestop's are literally the only business you can go for all things gaming, where they know their products, & services 100%. There is never any, "I'm not certain" or "Let me go ask my Manager", so there is also not much wait time, which I really love even more, & their rewards, exchange system is easy to understand, & you get plenty of rewards points.

Positive experience: Employees are nice, but they're forced to try pushing sales of warranties and used games. That comes from corporate, though, and isn't the fault of this particular location. Other than that, the service and selection is great.

Fantastic experience: It has all the games there including new call of duty there

Fantastic experience: Very helpful and friendly employee's. Pretty much every time we are in there.

Fantastic experience: Great deals and customer service

Positive experience: Friendly staff.

Fantastic experience: Good store. Got what I was looking for at a really good price.

Positive experience: Had real good game knowledge, also let me know about the good deal being a pro member

Positive experience: traded a controller in. two people behind the desk. I waited in line while other guy not checking out watched.

Positive experience: They have most games you could ask for and the warranty is pretty great as you can use it with any gamestop store

Fantastic experience: Great store. Guys were super helpful in finding a game.

Fantastic experience: Games

Fantastic experience: Was crazy busy but employee was still very friendly

Fantastic experience: Friendly staff nice selections on games and merch.