Found Gaming

Fantastic experience: I’m glad I “Found” this place! They fixed my PS5 from over heating and shutting off randomly…saved me from buying a new console. Cool staff and Great Service

Fantastic experience: Excellent customer service and the staff is all great! Highly recommend if you're looking to sell or buy!

Fantastic experience: Good shop for retro games and tcg bulk single cards

Negative experience: Didn’t have a good experience, dropped off a PS5 to be cleaned . Even paid the extra to be moved up was told I was next the lady was finishing up a controller . Before I brought it in I walked in and told the guy I was from out of state and was only here for a couple hours . 4 hours later I call to check on it and it hasn’t even been touched they had something else come up . No phone call no nothing to let me know , all I got was a Sorry . DONT RECOMMEND even if you pay the extra to move up the line

Negative experience: !!!!!!LOOK AT THE REVIEWS!!!!!!!!! I MADE THE MISTAKE OF NOT LOOKING AT THEM BEFORE I CAME HERE TO FIX MY CONSOLES. THE REPAIR LADY HANNA OR ANNA DIDNT FULLY IMPROVE MY CONSOLE ( I MAY EVEN SAY THAT SOME FEATURES ARE WORSE THAN BEFORE THE REPAIR) AND SHE HAS BEEN KNOWN TO BREAK CONSOLES. I had a repair man from 806 games look at the consoles after Anna or Hannah repaired them and said a lot of the repair services were faulty. I listed what happened down below. I came to get my batteries on my psvita and my ds repaired and the screens replaced. I also paid extra for a reshell of both consoles, and touch up on anything needed to be touched up. It was 500 Dollars For Both. I expected a full service, not a console in worse shape than it originally was. They estimated 5 DAYS for the full repair it took 3 WEEKS, No Updates on Repair progress. I HAD TO CALL WEEKLY TO GET NO INFORMATION FROM THE PHONE CALL, ONLY ABOUT THE PARTS BEING ORDERD AND NO UPDATES OF HOW LONG IT COULD TAKE TO GET THERE AND WHEN THEY COULD START. ( I wouldn't be upset if they could just let me know what was going on but I recieved no emails or texts or phone calls and it upsets me that I had to force information out of the store) Last Sunday comes along and I call them about the progress of my repairs. They tell me they are waiting for parts again (same thing i heard for the last 3 weeks. Monday, about 40 minutes before they closed, they call me to come pick my consoles up. I came to pick it up and they never contacted me prior that the new shells did not fit and had issues. HAD I KNOWN THIS I WOULD NOT HAVE CHANGED THE SHELLS. The ds shell wobbles and doesnt screw together properly. It also bulges and Anna or Hannah the repair lady told me that's just how the shell came, and refused to repair it further. she never replaced the screens or battery on the ds. With the ds the buttons now drift and I had to come back the next day for her to repair the L and R buttons because they were not functional. She gave the excuse that it was a new shell and the buttons were stiff. THEY DID NOT WORK AT ALL. SHE EXPLAINED THAT SHE DREMMELED THE PLASTIC ON THE DS SHELLS TO MAKE IT FIT. The Playstation vita new screen has a burn in led (the dot is The burnt in spot. SHE EVEN TOLD ME SHE DIDNT TEST THE SCREEN FIRST BEFORE PUTTING IT IN AND AFTERWORDS, NOTICED BUT REFUSED TO REPLACE IT) I REQUESTED HER TO FIX THIS AND SHE SAID ALL SHE CAN DO IS TAKE A HAMMER TO MY VITA. The vita wobbles there are gaps on the shell and it now freezes. There isnt even a dust cap on my thumbs ticks anymore. I got a refund for the battery on the ds, BUT NOW MY CONSOLES ARE WORSE THAN WHAT THEY USED TO BE. USE A DIFFERENT REPAIRMAN THAT DOESNT RUSH YOUR WORK AND MAKE IT WORSE. TO MAKE IT WORSE. I CAME IN TODAY TO SHOW HER THAT MY VITA FREEZED NOW EVERY TIME I TURNED IT ON, AND SHE TOOK THE CONSOLE FROM ME AND FACTORY RESETTED IT WITHOUT MY CONSENT. She erased all my mods and games Even without the modded sd cards and data chip it still freezes, and SHE BLAMED ME FOR HAVING THE CONSOLE FREEZE NOW AND I HAD NO ISSUES WITH IT FOR 4 YEARS. Would give 0 stars on the repairing side of the store if I could. Anna or Hannah was not only rude, she threatened to break my consoles for a service that I PAID 500 DOLLARS FOR. IF NOTHING IS DONE WITH HOW SHE TREATS HER CUSTOMERS AND HER REPAIRS I AM TAKING THIS COMPLAINT TO BETTER BUSINESS BUREAU.

Fantastic experience: Great place for collectors

Negative experience: Getting games go here. Getting retro consoles don't. I got a PS2 w/ a broken disc lid. Have to keep weight on it while playing or disc stops spinning. Got a PS3 with a broken disc drive ( wouldn't accept discs. Had to take it home and tear it apart to fix it. On top of that found that the power button is broken ( won't stay off) had to buy a new board. Controller is busted as well. Super disappointing I live 2 hours away so its hard to just drive back up there and get money back or replace the console. Staff is awesome too, I just can't recommend a place that sells broken consoles

Fantastic experience: Very helpful and nice staff. Highly competent game repair folks.

Positive experience: Really cool folks here. Lots of games from the days of yore. At least for Xbox and PlayStation some Nintendo.

Fantastic experience: Never had a bad experience with the employees here. I went in about 2 years ago and bought my son a switch and it's still working today. I took in two Xboxes for them to repair the first one was done by the next day pretty cheap. The other one it's a few days because it has order parts for it and what not and surprisingly it was not that bad of a price. Definitely recommend them for video games also, fixing them. Decently priced items available as well.

Fantastic experience: These are some good people. Honest prices in a competitive market, good atmosphere, and a bit of everything. Good to see places like this still exist. God bless you guys.

Fantastic experience: Had a Kinect. Also, guy there had exceptional knowledge about video games and their history

Fantastic experience: Love this place. They fixed my 30 year old game. They also fix game consoles. They have a ton of games and a game bar.

Fantastic experience: Great people, very knowledgeable. Highly recommend!

Negative experience: DK Oldies 2.0, they don’t even clean all their old school games nor care about the satisfaction of their own customers. Just go to Hub City Games for a better selection and experience.

Negative experience: Daughter took her Xbox console in to have the thermal paste replaced. And they didn’t even replace the paste nor did they communicate with her on them taking it upon themselves to test it, repeatedly. A week later she calls because there is no communication and was told that her hard drive disintegrating. And that they would wait on a second techs ‘ opinion. Again, a week later daughter receives an invoice for a bench test. No call from the company. She goes in and was told after the multiple tests ran it’s now bricked. And then asked if she would donate the console for parts. Who does this? No explanation, no communication and no accountability as promised on their contract.

Fantastic experience: BEST USED GAME STORE IN TOWN!!! Great service, prices, selection and the owner is awesome!!!!!

Negative experience: Although they couldn't fix the VR controller I still got charged $40 the earnest thing would have been for them to look at it and say they couldn't fix it. Take your money and go get one on eBay. I just feel a little scammed

Fantastic experience: Absolutely going back. We purchased a PS2 and a Nintendo 3DS XL from these guys and they were amazing. We also got an evaluation on our switch that I couldn't accept but Alli was so gracious about it and she really took the time to help us find games for our new old systems and helped us make sure we had everything we needed for image converters and the like. Their Retro collection is top top tier and definitely worth checking out if you're a true retro fan!!

Fantastic experience: Super friendly place with tons of games. Very knowledgeable and friendly staff. Did I mention "friendly"? Lol

Fantastic experience: Awesome place to shop or just browse even play your favorite game consoles that you rarely see anymore

Negative experience: Called and asked if they would trade in my meta quest. The lady told me I could bring it up there and I told her I lived an hour away. I drove the hour to get there, just for her to tell me they changed their mind about wanting it. The lady was nice, but the owner wasted my gas and two hours of my life. Didn’t think to call me back and let me know before I got there.

Fantastic experience: This place is awesome. It has a bot of everything for everybody, Comics, action figures, collectibles, consoles, games, robots, cards, everything. Love this place.

Fantastic experience: This store is a great place for vintage & pre-owned games, comics, figures and more. I've been in several times over the year so here's my take. The employees, like Cody for instance, are all knowledgeable, hardworking and very quick to help. If they don't know the answer to your issue, they are quick to research something to make sure you have a resolve. The selection is pretty vast for a small location. Biggest selections being vintage games, seconded by figures like POP's. Everything is inspected and tested before trade in. Some things they even repair in-house so they can guarantee your product works. The prices are very no-fuss. They use a pricing guide, the same that many similar shops use, to offer a fair price whether you are selling or buying. All in all, I've been really impressed with Found Gaming over the year. Highly recommend

Fantastic experience: Great staff

Fantastic experience: I took my ps5 slim to get repaired and they repaired it the same day I was amazed with how fast their service was and how they took their time to make the improvements my console needed would strongly recommend going here if your console needs fixing.

Negative experience: Went in for a cleaning, data update, and thermal paste replacement. Paid over 100$ for everything. then when I took apart my console myself, it wasn't even cleaned!! I had to clean it!! Worst service!! I also feel like they switched my console with one that doesn't perform properly and they just took mine. It's very easy, all they would have had to do was switch the covers from both consoles. DO NOT TAKE YOUR CONSOLES TO THEM!! They don't deserve business when it comes to gaming consoles!! Although I got my refund, it wasn't cool of them to do what they did!! I probably cleaned something that isn't truly mine!! Karma is a B!+6#!!! It will go back to them!!!

Fantastic experience: Excellent customer service

Positive experience: It's a nice store for collectors and gamers. Because I can find a lot of the retro games

Fantastic experience: Came from out of town had a Great experience and good customer service I like how they have try before you buy nice funkos and good games

Fantastic experience: Pretty good place I only ever interacted a lot with Bo and Ali. Super friendly and lovely people. They have a great game stash I love to come just to walk around and play games. Love local spots like these

Fantastic experience: Friendly and always super helpful. Definitely feel like old friends when ya go in lots of TCG cards and vintage video games books and merch i love coming here.

Negative experience: I dropped off a decent chunk of my yugioh collection to see if I could sell or trade it in. It had a lot of high value cards but after almost a month of not hearing back they finally called me and offered $8 for literally one card ($40 card btw). The owner is a very mean woman. Don’t go here - if you want retro games try hub city games on 34th and if you want cards try Mad Hatters or SK Games

Fantastic experience: Very cool shop.Have a great card selection for all your collectors out there and would highly recommend.

Positive experience: If you ask for a controller they’ll give you one.

Fantastic experience: Great and helpful staff. Very knowledgeable and overall just a great store

Fantastic experience: Very nice place. My son bought a bunch of skylanders that they are hard to find. Good prices. Recommended ✅

Fantastic experience: Nice gaming shop with a variety of games and consoles to purchase. Even had consoles set up in shop to try and play. I was here for a ps4 pro console cleaning and thermal paste replacement. I dropped console off on a Monday and they had it ready for me by Tuesday the following day. The employees here are excellent and they had my ps4 pro running like new again after they were done. I was very happy with my purchase and will be back. Thanks again found gaming!

Fantastic experience: Might be one of my new favorite shops, been looking for a specific card for a while and they actually had it along with so many more that I wanted. Plus every gaming system on display for you test out and try games in the store. The staff were super friendly and helpful. I already want to go back.

Fantastic experience: This place is awesome! The staff tasted me as if I had been a regular customer for years, and it was only my first time going. I will absolutely be going here A LOT more often!

Positive experience: Good experience, nice selection

Fantastic experience: The staff is so nice, and helped me pick out Disney Infinity characters and pokemon cards, and then my dad spent over an hour looking at their collection of cards like DC, Marvel. And Xmen. The card prices are very cheap and negotiable, and the place and general has a very unique stock of old timey stuff, but also modern stuff, and overall really good prices for 2024. Hands down beats Gamestop. Don't even get me started on how great the prices are.

Positive experience: Large variety of Gaming consoles and cards. Never been in a place like that. You can try just about any game on just about any console before you buy it.

Fantastic experience: Great place! I’ve used them for console repairs as well as game purchases. Great customer service too. Good local business to support

Fantastic experience: Super amazing game store. I appreciate they let you play games before you buy them. That’s a fantastic idea. I’m not from Lubbock, but when I come back I’ll be here again. They’re super knowledgeable and helpful. Awesome store.

Positive experience: My son found this place and wanted me to take him. He got to ask all the questions a young kid wants to know when finding a new place. They have retro games as some might call them. I just call them my CHILDHOOD...Got to play some old games that I will be back to buy. (lol) Thank you ladies for your help.

Fantastic experience: They recently moved stuff around in the store. Has a better flow and I’ve had decent to good interactions with the staff every time I’ve came in.

Fantastic experience: Best old school and new school vibes

Fantastic experience: The associate was super friendly and knowledgeable. Awesome selection and great store! Really cool variety of retro goodness.

Negative experience: Went in there to get two Xbox controllers fixed from thumbsticks. They said it just needed a cleaning and it'll work, that they made sure the parts were working, too. Nope. As soon as I used one, the aim drift was the same. I could've "cleaned" it myself at no cost, but $70? Trash place! Straight dog doodoo.

Fantastic experience: I recently had a DualShock 5 controller that needed a battery replacement, and me, being an IT professional, always find it best to let people who know exactly what they're doing perform the work. However, there ended up being an issue with the repair charges. I was informed by one of their employees that I would be contacted with a price before the repairs were completed. I was not contacted, and I was also not shown a form that listed the repair prices before I authorized the repairs, assuming that I would be able to either accept or deny the job before repairs were initiated. This, unfortunately, did not happen. After returning to the store, they did everything a place that cares for their customers should do and made it right for me. So, for anyone worried about going to a place that treats you as nothing but a number, do not hesitate to go here because they truly care about you. Their customer service is EXCELLENT, and they will do what it takes to make sure you are treated right. Beyond the pricing issue, the work done on my controller was HIGHLY professional and the turn around time was FANTASTIC. Even beyond that, their collection of used games is WELL above par and they have some VERY rare games that you won't find anywhere else in town, I can promise you that. Also, the prices on those games are what you would expect from a place that isn't trying to rip you off and cares about gamers and their needs. I would do business again with this place anytime, and you should, too, and if I could give this place 6 stars, I totally would.

Fantastic experience: Wonderful staff and very cool stuff!

Negative experience: Do not take games to resale or store credit, this place is a rip off, one of the most insulting offer ever made for 2 NCAA 14 I ever heard”$25” that $12.50 a piece!!!! Please take ur games elsewhere Anywhere is better than this place for store credit! I know I’ll spend my money elsewhere from now on!!! Not in good condition!!!!! Seriously!!!!!! I took it to another gaming store not less than 15 minutes later and got over $70 for the Xbox 360 copy alone!!!!! So review ur camera all u want, the proof is in the pudding

Positive experience: Amazing service and quality products!

Negative experience: Not very nice and talk bad about other gaming place, cost to much for some things, first time was great this last time ruined my experience for good so will not be going back

Fantastic experience: Very cool and retro games and brought back a lot of memories

Fantastic experience: I love checking out the cool things this store always has! I find something new every time and the staff and always so helpful!

Negative experience: Meh they’ve been cool with me in the past but after years of not going by and finally getting around to the store the woman was just rude and unhappy to even be bothered by any questions so I just left not the worst store but not the best

Negative experience: Would not recommend if you're planning on selling anything to them or getting anything on layaway. They tell you one thing over the phone and it's something else when you go in. Then they don't tell you about the layaway fee until they're totaling everything up.

Fantastic experience: Always fun to go in this store. Love the new gaming bar to try games before you buy them. Great and friendly staff as well!!

Fantastic experience: Recently bought a Gameboy Advance SP and Pokemon yellow from them. The Pokemon cartridge developed a fault after purchase. NOT SOMETHING THAT WAS THEIR FAULT, just age related. I contacted the owner and they repaired it for free and within an hour of me dropping it off. Very satisfied and will keep coming back.

Fantastic experience: Love the atmosphere here and the employees know there knowledge of games figures and everything else that kids and teens are into! Awesome place and thank you for help and assistance.

Fantastic experience: Cool place, decent variety of inventory

Fantastic experience: Very friendly knowledgeable about games an consoles great place anything retro this is the place for you

Fantastic experience: I had a very nice experience, guy behind the counter great guy I would definately recommend there.

Fantastic experience: Great place, have a huge selection of Magic cards! Check them out!

Fantastic experience: Very cheap and good quality

Fantastic experience: They fixed my Nintendo 64 and one of my games that had water damage. Great work, fast and affordable. I highly recommend these guys, plus the store is every nerds dream, worth at least stopping by.

Fantastic experience: Great experience finding PlayStation 3 accessories. I would recommend anyone a stop here.

Fantastic experience: They have a great, fun, eclectic collection of board games, memorabilia, and card games. Super friendly staff and awesome rewards program!

Negative experience: So I order a couple of games the other day and I waiting for a shipment to happen and nothing so the same day at 8:30pm i got a notice at my doorbell and it was one of there personal employee that came to my own house not ups and not usps so I pay for shipping for no reason and basically steel my money yall are a bunch of bums and thiefs .

Positive experience: Very cool place, very nice people. They are stocked to the brim with retro games, but they also have some other cool things scattered about the store. Its clean and easy to find what you're looking for.

Fantastic experience: I have visited the store 4 times. Everytime I have gone in has been a wonderful experience. Different employees everytime I have went in, and all were helpful and nice. The last time I went in I didn’t see anything I had to have, but I always have to support stores like this. Would recommend to anyone!

Fantastic experience: Love coming here on my days off! Best priced games around town ! Variety of game consoles and cards too. Pokémon cards, magic cards and even action figures . Employees are super sweet and helpful, best place to find what you’re looking for from Nintendo cube- PS4 games! Nintendo ds and i saw some pops too!

Fantastic experience: Always a blast to be in this store Friendly staff great selection and amazing prices

Fantastic experience: Always very helpful and friendly. A great place to buy used video games and trading cards alike.

Fantastic experience: Always helpful and nice.

Fantastic experience: Great prices compared to the others

Fantastic experience: Super nice staff. Really cool stuff and card prices are slightly under market value so very fair pricing.

Fantastic experience: Fantastic Customer service, great selection, and tons of consoles to pick from. This is the ultimate store for anything old-school!

Fantastic experience: Gave me a good deal for my games and have a good selection of stuff to look at.

Positive experience: Update: after talking with the owner we decided to bring our Xbox back in for repair. We found out that there had been some miscommunication between employees and she was quick to act and repair the situation. We really appreciate all you did to make this right! We took our Xbox one and controller in to get cleaned and repaired, at the time we took it in they told us 2-3 days and it would be ready. 5 days later we still hadn’t heard anything so I called they said they had cleaned the Xbox but it needed a new fan and for the part and labor it would be $65 plus tax. We declined them putting the fan in and then asked about the controller which they informed us they had not got around to fixing. 5 more days and still no update so I called back a second time and they told me it was done but no one had ever contacted me. Today I went in to pick it up, it’s been there for 2 weeks and our Xbox is in literal pieces. Because they never put it back together and on top of that didn’t even offer to put it back together when I came in for it! How can a store have a system for 2 weeks and return it in pieces! It’s so unprofessional and it’s safe to say we won’t be going back ever.

Fantastic experience: Love this place always has good games

Positive experience: Nice staff, helpful. Great store

Fantastic experience: Hands down the best gaming store!!! Not only do they sell games and consoles they do repairs as well. Couldn’t be more happy with the services I received. Owner and staff are the best never over charge me and always let me know what’s best for my needs. Would recommend them to anybody who ask and will continue to give them my business. Thank you found gaming for being the best.

Fantastic experience: I went in for the first time yesterday and I loved the way they treat the customers and the price are good . I was thinking about buying some Skylanders stuff but I didn’t know very much but they knew a lot so they were able to help me find what I want it. I had amazing experience I will be back

Fantastic experience: Wonderful place to find those hard to find classic games

Fantastic experience: This place is awesome! It's full of all kinda of geeky retro stuff, and the staff were very helpful and fun to talk to!

Fantastic experience: Very friendly and helpful staff, will definitely be back in the future.

Fantastic experience: I go to found gaming to get vintage Pokémon cards weekly after my paychecks. Pokémon collection has been steady growing thanks to found gaming for being one of the only places to buy sell and trade Pokémon cards in Lubbock. And I always find a gem or two.

Fantastic experience: Excellent customer service. Very knowledgeable staff and selection and prices are the best in town.

Fantastic experience: I know these people and they're very wonderful. give them a call for the hard to find games and consoles and stuff and I bet you they will do what they can to accommodate.

Fantastic experience: Very friendly and helpful staff. This shop has a very welcoming environment. I didn’t feel like I was being pressured into buying anything or being pushed out the door because I was taking my time. Not the best selection for modern games but I would choose this store over others any day. They were also able to fix my joy-con for my switch for a lot less than it would have cost to replace it. After I picked it up they called me the next day to make sure I was satisfied and that it was still work. This was an awesome experience all around.

Fantastic experience: Found our new place to get ps2 games really nice staff. The pricing is the best better then 806 games. They aren't charging outrages prices like some other gaming stores.

Fantastic experience: Friendly staff, nice selection of vintage games and consoles. Best thing, they have various tvs and consoles setup so u can pretest or preplay your game. Hard to beat that quality control!

Negative experience: Showed up after looking at times on the website. I walk in and I am told that they aren’t currently open. No warning or notice at all so I just wasted gas making a trip here for nothing. Will not be back.

Fantastic experience: Great game store, well worth your time. The prices are very fair, best in town really. I'm a hardcore collector and typically find what I'm looking for. Great employees that know their stuff.

Fantastic experience: Found gaming has quickly become my favorite retro game/vintage toy store! They have managed to truly capture nostalgia and fill their store with it. Prices are completely reasonable and the staff is always friendly and make us feel right at home, LITERALLY my family and I spend hours there. They repaired a NES for me that was damaged and I couldnt be happier with the result! They also helped my wife and I find a game that she has been searching for for years now!

Fantastic experience: I love this place. You ever need something for retro gaming. This is the place to look or ask. Friendly and helpful.

Fantastic experience: Great Shop for Retro Games and related gaming curio. Staff was knowledgeable and helpful and prices were competitive. Almost forgot to mention that they support local artists too!